Ahmed Mohamed Abdullah has over 10 years of experience managing large-scale transactions processing projects serving over 2 million smart card holders. He has a bachelor's degree in computer science. Currently, he is the Assistant Branch Manager at Smart Cards' Applications Company in El-Sharkia, where his responsibilities include managing the smart card system, directing daily branch operations, and developing procedures to meet business objectives. Previously, he held roles as Technical Support Supervisor and Senior Technical Support, where he supervised technical teams, resolved citizen disputes, and ensured daily operations were implemented as planned.

1. Ahmed Mohamed Abdullah
Port-Tawfik, Suez, Egypt
ahmed-abdollah@hotmail.com
(+2) 01020033121
PROFILE
Ten years’ experience, in management and implementation of large scale transactions processing
projects targeting millions transactions each year. The projects serve about 2 millions smart card
holders over 5 thousand point-of-sale network at El-Sharkia governorate.
Strong experience in the field of smart card management, technical operations, handling and
coordination with Supply departments and The delegates of the Ministry of Planning, and analyze their
requirements and inductively in how they are implemented by the central operations department and
information technology department in our company.
Experienced in management and leading our branch employees and control the day-to-day processes
in department in the branch.
Experienced in management and analyse customers requirments.
EDUCATION
Bachelor of Computer Science
 Higher Institute of Computer Science, Suez, Egypt, 2005
EXPERIENCE
Assistant Branch Manager, Smart Cards’ Applications Company, El-Sharkia branch, January 2011
till now.
 Manage smart card management system.
 Direct the day-to-day branch operations to ensure efficiency and effectiveness inalignment
with business objectives.
 Develop the branch internal’s procedures and plan for the work’s objectives.
 Manage clintes requirements.
 Develop branch team with the required training and experiences.
 Manage branch’s employees activities to align with business objectives.
 Work closely with central operations Heads to define user requirements and confirming
the technical solutions design.
 Ensure compliance with the company's procedures and standards.
 Supervise and monitor change branch activities.
 Evaluate staff members’ performance.
 Determine the needs of new reports or screens due to service centers and supply office
staff requirements.
 Coordinate business between supply offices and post office (Service Centers).
 Take over the work of the branch manager in his absence.

2. Technical Support Supervisor, Smart Cards’ Applications Company, El-Sharkia Branch, Aug. 2007 to
Dec. 2010
 Closely supervise technical support team.
 Ensure that the daily and monthly operations tasks are implemented as planned.
 Resolve citizen and grocers disputes.
 Monitor service centers’ staff performance as per service level agreement.
 Report to branch manager with the end of month reports that indicate the total number of
transactions, citizens did not consume their quota and blocked cards…..etc.
 Train service centers, supply offices’ and new branches’ employees.
 Test new applications or screens and filling the user acceptance test.
 Clarify the applications issues and bugs to guide IT department to solve it.
 Determine the needs of new reports or screens due to service centers and supply office
staff requirements.
 Coordinate business between supply offices and post office (Service Centers).
Senior Technical Support, Smart Cards’ Applications Company, Suez, October 2005 to August 2007
 Issuing citizen, grocer, teller and PSAM cards.
 Printing pin mailer of citizen, grocer and teller cards.
 Uploading the offline transactions batches to be run on the database.
 Monitor the online transactions batches.
 Check for the failed of online and offline batches to be entered manually on the system.
 Handling the hardware store using Smart’s Tracking System.
 Maintain the post offices and supply offices’ workstations.
 Reviewing the grocers’ stocks by review their database’s stocks against the point of sale’s
stocks.
 Solving the grocers’ problems in the stock by discovering the reason of the different.
 Reviewing the grocers’ orders which made by service centers to assure that the orders
registered correctly on their stocks on the database.
Technical Support Specialist, Center for Adult and Continuing Education - the American University
in Cairo, Suez Branch, May 2003 to September 2005
 Maintain workstations include troubleshooting software and hardware problems.
 Monitor and maintain networks.
 Install and maintain internet connections.
Skills
 Detail-Oriented.
 Initiative.
 Official communications.
 Reporting.
 Technical writing.
 Highly and well organized.
 Proactive thinking.
 Problem solving.
 Team leaderships.
 Work under stress.

3. Software Applications
 Microsoft Office.
 Microsoft Project.
 Microsoft Visio.
 Oracle SQL.
Training:
 Project Management and Business Skills
PMP® course (Without Exam) ,Business Analysis for IT Projects workshop.
 Management and Leadership
Team Leadership course, Management knowledge and skills, Performance Management
Workshop, Time Management Skills
 Database Packages
Oracle Database 9i, Microsoft Access.