The document discusses different types of hotels and resorts according to the Philippines Department of Tourism, including definitions and examples. It also examines hotel rating systems, management contracts, and the concept of timesharing. The highest hotel rating under common international systems is 5 stars, though some claim higher ratings for marketing purposes.

1. Hotel and Resort
Overview: A Review
Prepared by:
Prof. Rowena R. De Leon
Elective: Housekeeping
Operations

2. After studying the module, the learner will
be able to:
• Provide a definition of hotels and resort
according to the standards set by the
Philippines’ Department of Tourism (DOT)
• Discuss the different hotel rating systems
• Discuss the notion of management
contract.
• Explain the concept of time sharing

3. Hotel and Resort
• According to the Department of Tourism’s Memorandum
Circular No. 2012-02 Rules and Regulations to govern the
accreditation of accommodation establishments- hotels,
resorts and apartment hotels, a hotel is defined as full service
accommodation with reception and guest rooms generally
offering private facilities with an onsite restaurant, room and
bar service available. Additional facilities such as business
centres and conference rooms are expected.
• Under the same memorandum, a resort is a full service
accommodation located in a more natural, relaxed
environment, with reception and guest rooms generally
offering private facilities with an onsite restaurant, room and
bar service available and additional recreation facilities and
tour service.

4. Did you know?
Did you know
that Marina Bay
Sands in
Singapore has
2,561 rooms?

5. Star Rating System
• Hotel ratings are often used to classify hotels according
to their quality. From the initial purpose of informing
travelers on basic facilities that can be
expected, the objectives of hotel rating
has expanded into a focus on the hotel
experience as a whole. Today the terms
'grading', 'rating', and 'classification' are
used to generally refer to the same
concept, that is to categorize hotels.

6. In the international arena, hotels are
rated either by the star or diamond
rating system. The highest for the star
and diamond ratings would be a
numerical value of 5. Other hotels and
resorts are claiming that they are 6
stars or 7 stars; this practice is done
for marketing purpose only.
At the moment, there is no 6 or 7
star ratings. The approach is being
done by the hotels just to
emphasize that the services they
offer is beyond the prescribed
measurement of the highest rating
for hotels and resorts.
Star Rating System

7. star)
There is so far no international classification which has been
adopted. Many countries use 1 to 5 star system
In USA hotels are rated from 1 to 5 diamonds
Some hotels have claimed a six or seven-star
rating for their operation. (Example: Burj Al Arab in
Dubai 7 star)

8. WHO DECIDES?
 Because there is no overall authority for
assigning hotel ratings on an international
basis, it is the customer who ultimately
decides the quality of the hotel based
upon the quality of guest experience.
 THE FOLLOWING STAR RATINGS WERE
ESTABLISHED BY THE EUROPEAN
HOTELSTAR UNION.

9. There is a wide variety of rating schemes used by different
organizations around the world. Many have a system involving
stars, with a greater number of stars indicating greater luxury.
Forbes Travel Guide, formerly Mobil Travel Guide, launched its star
rating system in 1958. The AAA and their affiliated bodies use
diamonds instead of stars to express hotel and restaurant ratings
levels.

10. Food services, entertainment, view, room variations such as size
and additional amenities, spas and fitness centers, ease of access
and location may be considered in establishing a standard. Hotels
are independently assessed in traditional systems and rest heavily
on the facilities provided.
Some consider this disadvantageous to smaller hotels whose
quality of accommodation could fall into one
class but the lack of an item
such as an elevator would
prevent it from reaching a
higher categorization

11. Classification of Philippine Hotel,
Resort and Apartment
• In the Philippines, hotels,
resorts and apartments are
classified using the 5-star
rating system. This is in
accordance with Republic
Act no. 9593 otherwise the
Department of Tourism is
task on the mandatory
accreditation of primary
tourism enterprises, the
national tourism standards
for the accommodation
sector hotels, resorts and
apartment hotels.

12. Hotel Rating in the Philippines

13. Hotels

14. Star Grading System
• Under the DOT Five (5)
Star Grading System.
There are five (5) levels
of accommodation
standards rating from
one to five stars ranging
from one star to five
stars. The star bands for
Hotels, Resorts and
Apartment Hotels are as
follows:

15. The Five Star Hotel Grading System
Score ranges a place must get to be assigned
a certain star rating

16. The Five Star Hotel Grading System
7 dimensions needed in scoring

17. 1-Star Hotel
25-40% achievement.
These enterprises appeal to budget-
minded travellers.
There is a limited range of facilities
and services
- Bathroom
- Bed
- Space

18. 1-Star Hotel Example
The Manila International YouthHostel

19. 2-Star Hotel
 40-55% achievement.
These enterprises appeal to the tourists seeking
more than basic accommodation.
They offer expanded facilities and higher level of
comport.
- Thicker bed
- Extended bed size

20. 2-Star Hotel Example
RedDoorz Hotel

21. 3-Star Hotel
 55-70% achievement. These enterprises offer
a very good level of accommodation.
 More spacious public areas
- Lobby
 Higher quality facilities
 Greater range of services

22. 3-Star Hotel Example
Riviera Mansion Hotel

23. 4-Star Hotel
 70-85% achievement.
 These properties are upscale in all in all
areas.
 Accommodation is refined and stylish
 Service is responsive
 Including an extensive array of facilities

24. 4-Star Hotel Example
Golden Phoenix Hotel Manila

25. 5-Star Hotel
85-100% achievement.
These are properties reflect the
characteristics of luxury and
sophistication
Facilities are world class in
every manner
Meticulous service exceeds all
guest expectations

26. 5-Star Hotel Example
Makati Diamond Residences

27. Top 1 Best 5-Star Hotel in the
Philippines
Fairmont Makati, Philippines

28. Fairmont MakatiAmenities
280 guestrooms
2 restaurants and 4 bars/lounges
Outdoor pool
Breakfast available
Health club
Business center
Airport shuttle
Air conditioning
Free WiFi and free parking

29. Hotel and
Management
Contract

30. Management Contract
 is an agreement of the owner of the
hotel and a hotel management
contract.
The hotel management company
provides for a system, operational
procedures, personnel and other
technical aspects in running the daily
operations of the hotel.

31. Intercontinental Manila
Intercontinental Singapore
Intercontinental Shanghai China
One of the advantage of hotel
management companies is for
the local to gain brand status.
Brand status like
Intercontinental groups, Holiday
Inns and others is usually
equated to quality of service
Tourist stays in the hotel
because known hotel
management companies
have established the quality
of service and brand loyalty.

32. In return, local hotels availing of the
management contract pays the hotel in
the form of management fees
Holiday Inn
Singapore
Holiday Inn Clark Pampanga
Holiday Inn Ortigas

33. Student Activity
If you own a local hotel would you get
an international hotel management
group to handle it for you? Why or why
not?

34. Time Sharing
Concept

35. • A timeshare is a property or the right to use a property,
typically a resort room, in which multiple parties have
rights, such as the right-to-use. In short, these are future
purchases of persons for intended future vacations at
todays prices.
This innovative concept has attracted
the eye of many resort developers.
Vacation ownership takes the hassle out
of second home ownership.

36. With so many successful timeshare properties, Marriott
serves as an ideal example of hoteliers involved in
timesharing. Marriott now has over 40,000 owners, with
annual sales of more than $100 million. It offers many
travel programs for their owners, including an excellent
internal timeshare resort exchange program, exchanges
throughout Marriott's hotel and resort system,
exchanges through one of the large exchange
companies, one of the largest resale operations in the
industry.

37. Types of Timeshares
1. Fixed Week which
is a type of
timeshare wherein
you stay in the
resort for a fixed
calendar date.
2. Floating Week, as
the word describes, is
a type of timeshare
where there is no fixed
date in terms of
staying in the resort.

38. Student Activity
Do a reflection paper:
If you were to stay in a hotel or resort,
where would it be and why?