TOPICS

1. Hotel Definition and Classification

2. CLASSIFICATION OF HOTELS
HOTELS
STARS
SIZE
LOCATION
CLIENTELE
OWNERSHIP
LEVELS OF
SERVICE
DURATION OF
STAY

3. CLASSIFICATION OF HOTEL
STAR RATING
(BY THE GOVERNMENT
COMMITTEE)
SIZE LOCATION CLIENTELE/TARG
ET MARKET
DURATION OF
GUEST
STAY/LENGTH
OF STAY
LEVEL OF
SERVICES
OWNERSHIP
 ONE STAR
 TWO STAR
 THREE STAR
 FOUR STAR
 FIVE STAR
 FIVE STAR DELUXE
 FIVE STAR SUPER
DELUXE
 SMALL
HOTELS
 AVERAGE
HOTELS
 ABOVE
AVERAGE
 LARGE
HOTELS
 DOWNTO
WN
 SUBURBA
N
 AIRPORT
 RESORT
 MOTEL
 FLOATEL
 BOATELS
 ROTELS
 COMMERCIA
L
 B&B HOTEL
 TIME SHARE
 CONDOMINI
UM
 CASINO
 CONFERENCE
 CONVENTIO
N
 TRANSIT
 SEMI-
RESIDENTIAL
 RESIDENTIAL
 UPMARKET
 MID-MARKET
 BUDGET
 FRANCHISE
 MANAGEME
NT
CONTRACT
 TIME-SHARE
 CONDOMINI
UM
 CHAIN
HOTELS
 INDEPENDEN
T HOTELS
 REFERRAL
GROUPS

4. HOTEL
• An establishment that provides
lodging and usually meals and
other services for travelers and
other paying guests.
• A commercial establishment
offering lodging to travelers and
sometimes to permanent
residents, and often having
restaurants, meeting rooms,
stores etc. That are available to
the general public.

5. HOTELS BASE ON STAR RATING

6. What Do Hotel Stars Mean?
• Hotel stars are a rating system that
evaluates the features and amenities
available at a hotel to help guests choose the
best hotel for their stay and budget.
• Whether a customer is looking for a bed for
the night or a luxurious experience,
comparing hotels based on their star ratings
can narrow down one’s search according to
the features they desire and available price
points.
• They also provide an idea of the level of
service to expect upon arrival.
• Hotels can receive a rating of 1 to 5 stars,
with 1 being the most basic and 5 being the
most extravagant.

7.  One star hotel is a hotel that only
provides the bare necessities for a night’s
stay, such as a bed and a bathroom.
 You can expect limited amenities and
minimal service from the staff. Although
some may consider 1 star hotels to be
dingy and dirty..
 One-star hotels are typically privately
owned and not part of a chain of
businesses.
 Most 1 star hotels are situated close to
restaurants and fast food locations, but
will not have food options available on-
site beyond a vending machine..
1 STAR

9.  A 2 star hotel offers the basic
necessities of a bed and bathroom in
each room and may offer some
limited amenities, like a television,
phone, and closet.
 There may also be 24-hour front
desk services, along with daily
housekeeping and a self-serve dining
option at the hotel, such as
a continental breakfast.

10.  2 Star Hotel Amenities
• In-room television and
phone
• Clothing racks or closet
• Self-serve dining and snacks
• Daily housekeeping
• 24-hours reception desk
• Billed Wi-Fi
 2 Star Hotel Benefits
• Affordable
• Comfortable lodgings
• Comes with brand
recognition
• Dining options
• Loyalty programs
• Quick detour off highways

11. 1 Star vs 2 Star Hotel
 2 star hotels are part of a hotel
brand chain so they are better
known and typically have more
customer reviews.
 They are usually available in
multiple locations so customers
know what to expect every
time they stay at a hotel under
that name and can find the
same hotel in various
convenient parts of the country
or around the globe.
vs
 one-star hotels
generally only have
one location and are
individually owned.

12.  A 3-star hotel offers a balance between
affordability and amenities.
 They are generally the mid-tier option of
upscale hotel chains, focusing on style along
with comfort.
 Three-star hotels may not be super
luxurious but a guest can expect to have
their basic needs cared for along with bonus
accessories to make their stay more
enjoyable.
 You’ll usually find 3 star hotels located near
restaurants and local attractions, including
amusement parks, theaters, and stadiums.
They are geared towards business travelers,
so they are strategically placed near major
cities.
 They also offer 24-hour front desk
assistance, conference rooms, and room
service to accommodate business needs.
3 STAR HOTEL

13.  3 Star Hotel Amenities
•Spacious rooms
•Shower with a tub
•Hotel toiletries in room
•Couch or comfy chair
•Desk
•Closet and dresser
•Phone and alarm clock
•Flat-screen TV with cable
•Pool
•Fitness Center
•Business services
 3 Star Hotel Benefits
•Quality service for mid-range pricing
•Stylish and comfortable rooms
•Easy to get to tourist attractions
•Exercise options, such as a pool and gym
 2 Star vs 3 Star Hotel
DIFFEFRENCE: the amenities
provided.
While a 2 star hotel will focus on the
basics for a one-night stay, 3 star
hotels focus primarily on business
travels and multi-night stays. To
accommodate these travelers, they
offer a variety of on-site amenities,
like business centers, a pool, and a
fitness center.

14.  A 4 star hotel is an upscale
hotel that provides amenities,
activities, and extras to create a
full experience for multi-night
stays. These facilities are often
large and located in touristic
areas, such as near beaches or
major cities.
The lobbies are noticeably
elegant, and the buildings are
fully staffed with reception desk,
valets, concierges,
housekeeping, and kitchen
employees.

15. 4 Star Hotel Amenities
•Spacious rooms
•Large beds with premium bedding
•Shower and separate whirlpool tub
•Room safe
•On-site activities (movie nights, exercise classes,
and live music)
•On-site restaurants and room service
•Indoor and outdoor pools
•Fitness center, basketball court, and tennis court
•Hot tubs
•Spas
•Staff Services (concierge, valet parking, and
bellhops)
4 Star Hotel Benefits
•A full upscale experience
•Staff to provide for needs
•Location for rest and relaxation
•Entertainment and food options right on sight
making the need to leave the premise minimal
3 Star vs 4 Star Hotel
Difference:
the availability of activities and
level of care from the staff.
 3 star hotels offer some fitness
selections like a pool and gym.
(ABOUT COMFORT)
 4 star hotel provides options
such as multiple pools, spas,
and fitness classes. (ABOUT
RELAXATION.

16.  A 5 star hotel is a hotel that provides a luxurious
experience and high-end accommodations. Five-star
hotels are known to be some of the most glamorous
hospitality locations in the world due to the level of
service they provide. Some of the services guests
may find at a 5 star hotel include a personal butler,
doorman, designated concierge, around-the-clock
room service, valet parking, spas with trained
masseuses, gyms with personal trainers, live
entertainment, and even child care.
 Five-star hotels are usually architecturally beautiful
and located in state-of-the-art facilities.

17. 5 Star Hotel Amenities
•Elegant rooms with living rooms, kitchens,
and patios
•In-room jacuzzi tub
•Designer linens and bathrobes
•Golf courses
•Spas with nail and hair salons, massage
options, and facials
•Pools, hot tubs, steam rooms, and saunas
•Top-of-the-line fitness center and coaches
•Premium staff service (doorman, butler,
personal concierge, valet, child care)
•On-site gourmet restaurants and bars
•Various entertainment options
5 Star Hotel Benefits
•Luxurious and glamorous experience
•Full-service attention and pampering
•Desires catered for
•Highest standard of comfort and relaxation
4 Star vs 5 Star Hotel
DIFFERENCE: the level of pampering
and personalized staff attention that
guests receive during their stay.
 While both offer on-site dining
and activities, 5 star hotels take
their experience above and beyond
to make their facility something to
brag about. At a 5 star hotel,
guests have their needs and
desires catered for by dutiful
employees that help customize the
stay to the customer’s wishes.
 Five-star hotels are geared toward
the rich and famous, while four-
star hotels target vacationers.

18. HOTELS BY SIZE

19.  SMALL HOTELS
- Less than 25 rooms
 AVERAGE HOTELS
- 25-99 rooms
 ABOVE AVERAGE HOTELS
- 100-299 rooms
 LARGE HOTELS
- More than 299 rooms

20. Based on locations

21.  City center/downtown
 Generally located in the heart of the
city within a short distance from
business center, shopping arcade.
 Rates are normally high due to their
location advantages.

22.  Motels
 They are located primarily on
high ways, they provide
lodging to highway travelers
and also provide ample
parking space.
 The length of stay is usually
overnight.
 Motels are normally
economical and they provide
comfortable bedrooms that
motorists prefer to stay on
their way for a night rest.
 Motels have facilities of proper
motor garage to service a car
and a filling station to refill
vehicles, parking area for
motor vehicles etc.

23.  Suburban hotels
• They are located in suburban
areas,
• It is deal for budget travelers.
• The tourist who do not want
to stay in the heart of the city
as they want to be away from
hustle and buslt of city, prefer
this hotels

24.  Airport hotels
• This hotels are set up near
by the airport.
• They have transit guest
who stay over between
flights.
• Airport hotels vary widely
in size and level of services.
• Typical target market
includes business clientele,
airline passengers with
overnight travel layovers

25.  Resort hotels
 A resort located in the tourist interest
places like hills, forest, beaches on an
island or in some other exotic location
away from crowded residential areas.
 They are also termed as health resort
or beach hill resort and so depending
on their position and location.
 They cater a person who wants to
relax, enjoy themselves at hill station.
Most resort work to full capacity
during peak season.
 Sales and revenue flactuate from
season to season.

26. ROTELS
- These hotels which rotate on wheels are called rotels.
- It is also called motel on wheels.
- It is a luxurious train, fully air-conditioned, well
furnished with attached restaurant and bar. The fare is
inclusive of train ticket, food, alcoholic beverages and
sightseeing.
- This is a combination of a tourist vehicle and a hotel.

27. FLOATING
HOTELS
As name implies, these hotels are
established on luxury lines or ship.
It is located on river, sea or big
lakes.
In cruise ships, rooms are
generally small and all furniture is
fixed down. It has long stay guest.
These days luxury ships are
becoming popular for traveling. The
guests are offered cabin to stay.
These float on sea water and these
have all facilities of five star hotels.

28.  BOATELS
- A houseboat hotel is referred as
boatels.
- A waterside hotel with facilities for
mooring boats.

29. Based on the
clientele /Target market

30. Commercial Hotels
 Commercial hotels are situated in the heart of
the city.
 Mostly the businessmen or commercial
executives patronize these hotels. Guest
facilities at these hotels are – complimentary
newspaper, color TV with cable, E-mail, fax
connection, car rental, airport pick up, coffee
shop, bar, specialty restaurant, swimming pool,
health club, room service, concierge, business
center, conference room, etc. length of stay in
these hotels are from one day to few days.

31.  Casino Hotels
 Hotels with gambling facilities are casino hotels.
Although the guest rooms and F&B operations may be
quite luxurious, their function is secondary and
supportive of casino operations.
 Similar to resort hotels these hotels also cater to leisure
and vacation travelers. These hotels attract guests by
promoting gambling. A recent trend in casino hotels now
days is to provide a broad range of entertainment
opportunities, spas, golf, tennis court. These hotels also
have specialty restaurants. The length of stay is one
week or more.

32.  Conference Centers
 Most of the hotels provide meeting space & they also
offer overnight accommodations and because
meetings are their focal point these centers place
great emphasis on providing all services and
equipment necessary to ensure the success of a
meeting – technical production assistance, high-
quality audiovisual equipment, business center,
flipchart, display chart and so forth. These centers
also provide extensive leisure facilities like a golf
course, swimming pool, tennis court, fitness center,
jogging track etc. guest amenities may not be
plentiful at conference centers since these centers
concentrate more on fulfilling the needs of meeting
planners and organizers then on meeting the needs of
program attendees.
 Conventionhotels
 are another segment of the lodging industry that
has grown significantly in recent years. These hotels
have 50,000 sq; feet or more of exhibit hall space
plus ballroom and assortment of meeting rooms.
These hotels also have sufficient no. Of guestrooms
to accommodate all the attendees of most
conventions.
 These hotels are primarily directed towards business
travelers and offer business services such as
secretarial assistance, language translator, fax
machines, computer room, teleconference, etc.
convention hotels usually attract the convention
market from the state, national and international
associations and other corporate houses.

33. Timeshare hotels are referred to as vacation ownership
hotels. The concept is that for a set period which may be one
week or more in a year the person gets the right to enjoy the
stay and other facilities and services in an apartment are any
other type of lodging in a tourist complex. It is like an
advanced purchase of time in holiday accommodation. Here
the purchaser has to pay a one-time capital sum and then an
annual contribution towards the maintenance of the
property. The fee usually covers services such as cleaning
and maintenance of apartment and public areas, electricity,
gas, water, etc.
Involve joint ownership of a complex. Each owner has the full
benefit of a unit and shares the cost that is common to the
entire complex such as taxes, maintenance, upkeep of the
building, etc. each owner can occupy or sell his unit
independently but is obliged under the terms of a contract to
contribute towards the pool of common facilities and services.
The owner can enjoy recreational exclusive to the complex and
the management looks after the unit in the absence of the
owner and if permitted by the owner let it out to provide
income to him.
TimeShare Condominiums

34.  These hotels are houses with a few rooms
converted to the guest rooms. The owner
lives on the premises and is responsible for
looking after the guest, in these hotels only
breakfast is served and meeting rooms,
laundry, lunch and diner, and recreational
facilities are offered in these hotels,
however, some hotels do offer limited food
service.
BedandBreakfast Hotels

35. BASED ON THE LEVEL OF SERVICE

36.  Economy/budget hotels
- This hotels meet the basic need of
the guest by providing comfortable
and clean room for a comfortable
stay.

37.  Mid market hotels
It is a suite hotel that offers small
living room with appropriate
furniture and small bedroom with
king size bed.

38.  Luxury hotels
- This hotel offers world class service
providing restaurant and lounges,
concierge service, meeting rooms, dning
facilities. Bath linen is provided to the
guests and replace accordingly. This guest
rooms contains furnishing, artwork etc.
- Prime market for these hotels are
celebrities, business executives and high
ranking political figures.

39. Based on the Length of stay

40. Transit hotels
 These are the hotel where guest
stays for a day or even less, they
are usually five star hotels.
 The occupancy rate is usually very
high.
 These hotels are situated near
airport.

41. Residential hotels
 These are the hotels where guest can
stay for a minimum period of one
month and up to a year.
 The rent can be paid on monthly or
quarterly basis. They provide sitting
room, bed room and kitchennette.

42. Semi residential hotels
 This hotel incorporate features of
both transit and residential hotel.
 The guest staying in these hotels,
are required to pay room rent on
daily basis.
 Guest may hire the accommodation
for months or years together but the
rent charged will be on a daily basis.

43. BASED ON

44.  FRANCHISE
• Means one company ties up with
other company, taking help of other
company to run a business.
• It is a method of distribution where by
one property has developed a
particular pattern doing business
gives the benefit to other property.
• Franchise owner grants another the
right or privilege to merchandise the
product or services for specified
returns.
• The most important benefit is of
belonging to one already known.

45. • MANAGEMENT CONTRACT
HOTELS
• Type of chain organization
• Operate properties owned by individuals/partners
• Contract is entered on long term basis between the owner
and operator
• Owner retains legal and financial responsibilities
• Operator pays for operating expenses and recvers from the
owner on an agreed upon fee.
• Owner responsible for paying taxes, insuranmce and debts.

46. • Time share
• Price of the property depends on the week one intends
to buy
• Guests can choose a peak season, semi peak or lean
season
• The owner pays a fixed price for certain number of
years ( 20-30 years) and has right to stay at the hotel
during the rented weeks
• Owner is required to pay the annual contribution
towards the maintenance, electricity, gas, water,
safety, insurance etc.
• Owner can also exchange the resort with any other
resort either directly

47. INDEPENDENT HOTEL
They do not have identifiable ownership or
management affiliation with other
properties.
That means these properties doesn’t have
any relationship to another hotel regarding
policies, procedures, marketing or
financial obligations

48.  CHAIN HOTELS
- This kind of ownership usually
imposes certain minimum standards,
rules policies and procedures to
restrict affiliate activities.
- In general the more centralized the
organization the stronger the control
over the architecture management and
standards to affiliate properties.

49.  Referral groups
- consist Of independent hotels, which have
joined together for some common purpose.
 While each property in the referral ystem is
the same but there is no similarity in the
quality of service and guest expectations.
Hotels within this group refer their guests to
other affiliated hotels.