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Really Useful Day:
Social Media For Councils
Royal Tunbridge Wells
Modernising Marketing
and Engagement
Chris O’Brien
Sales & Marketing Manager
Marketing, PR and Digital Engagement
Consultancy for:
Contents
•About the Harlequin Theatre
•Modernising Marketing and Engagement
•Where we were
•A need to change
•Understanding our audience
•Type of content and the Google Algorithm
•Who uses social media
•Making our money go further
•Cross pollination across platforms
•Results
•Sales
•The Future
Theatre and Cinema in Redhill
Live music
Comedy
Community Events
Film
Event Cinema
Conferencing
Private functions
Modernising Marketing and
Engagement
Where We Were
Average Sales
Decreasing budgets
Need to increase public engagement
Direct Mail outs
Fliers
Magazine Advertising
Local Press
Under utilised website
Majority of transactions – over the
counter
Local Press
Decreasing Sales
Increasing Ad costs
Reality of readership figures
Need To Change
The need to change has been
established and the early signs
indicate that we should drive
traffic towards online sales
Understanding Our
Audience
Assumptions based on Data
High Employment
Low number of deprived high
households
High level of internet accessibility
Type of Content
What will engage our customers
How do we create Google
friendly content
Types of Google Search 2014
% of Social Media Users by Age Group
Creating the Content
Multisite Content
Does it work?
Facebook Likes have increased
from 500 to 6000
Our weekly FB reach is over 100k
Our website traffic has risen from
600k hits to 1.6m hits per month
Sales have increased by 10%
Our “free” events have been
100% attended for all of 2015 so
far
Marketing costs are down by 20%
The Future…..
Expand social media channels
Social Media queries
through live chat!
Questions

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