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Local Waste Service Standards Front End Integration Workshop
The document outlines a workshop on front-end integration for local waste services, detailing objectives, plans, and key tasks for participating councils. It describes the phases of the project, from discovery to implementation, and emphasizes developing a standard user interface to enhance customer experience. The workshop includes group exercises to design and refine web services connected to a waste API to improve waste management delivery.
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Local Waste Service Standards Front End Integration Workshop
- 1. Local Digital Programme Local Waste ServiceStandardsLocal Waste Service Standards Front End Integration WorkshopFront End Integration Workshop #LocalDigital @LDgovUK bit.ly/WasteProject 8th January 2016
- 2. Local Digital Programme WelcomeWelcome #LocalDigital @LDgovUK bit.ly/WasteProject LindaO’Halloran | Product Owner| @LindaSasta
- 3. Linda O’Halloran |Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th January 2016
- 4. May June JulyAug Sept Oct Nov Dec Jan Feb Beta phase One or more LAs implement live changes. The project team offers: •Implementation audit •Implementation planning •Service design support •Tech support Show & tell Alpha phase Develop, share & publish alpha versions of: •data model •publishing standard •API specifications •Referencing implementation •Business case Show & tell You are here Project Roadmap Discovery phase •Discovery days with each LA •Discovery session with public sector stakeholders •Discovery session with commercial sector •Collation of needs into a backlog and roadmap •Review of backlog and roadmap with LAs Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th January 2016
- 5. 5 Workshop Objectives 1. EnsureAPI works for front end 2. Development integration plan for partner councils 3. Identify barriers to agreeing a standard user interface • Council policy and politics • How event types mapped to UI strings 4. Propose standard user interface, if desirable
- 6. 6 Workshop Plan 1. Introducethe project, and it’s short and long-term goals 2. Review API and how it could power web forms 3. Break into working groups to design each integrating council’s citizen-facing web service 4. Feed back on API, and discuss the best UX to promote 5. Refine each council’s plan 6. Discuss next steps 7. Optional API review workshop with Paul after
- 7. Local Digital Programme The Waste APIand how it canThe Waste API and how it can power web servicespower web services #LocalDigital @LDgovUK bit.ly/WasteProject Paul Mackay | Technical Lead|
- 8. 8 Group Exercises PART 1 ReviewRU Day outputs, comparing them to existing customer journeys *** PART 2 Design the ideal customer experience for your council’s website, and feedback on what the API needs to do to support this *** PART 3 Refine designs and implementation plans ***
- 9. Key Features ofGood Customer Journeys designed by councils at DCLG Really Useful days in 2014-5 Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th January 2016
- 10. Workshop Instructions -1 Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th January 2016 Task Part 1 Time 1 Choose note taker and presenter 2 mins 2 Review other 2 council CJs 10 mins 3 Brainstorm your council's policy objectives, thinking about how the web forms we're looking at might realise them 5 mins 4 Review/ critique your CJ in particular, referring to the RU day findings enclosed 8 mins 5 Present your CJ back to group, flagging its strengths and weaknesses, how it promotes the council's policy objectives and what might need to be changed 2 mins per group
- 11. Workshop Instructions -2 Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th January 2016 Task Part 2 Time allowed 1 Choose note taker and presenter 2 mins 2 Start planning how your council should ideally allow people find out when their next collection day is 18 mins 3 Start planning how your council should ideally allow people find out when their next collection day is 20 mins 4 Things to consider: How user lands on both pages 25 mins How page delivers on important policy objectives How edge case personas navigate the page How this online interaction fits into a wider end-to-end digital service 25 mins How will pages connect to standard API and any issues you foresee with this 5 Prepare your 3-minute presentation back to plenary 5 mins
- 12. Workshop Instructions -3 Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Front End Integration Workshop | 8th January 2016 Task Part 3 Time Allowed 1 Choose note taker and presenter 2 mins 2 Based on plenary discussions, refine your form design to incorporate points and make mock-ups to present back 15 mins 3 Note actions that need to be taken to implement this design 8 mins 4 Prepare your 3-minute presentation back to plenary 5 mins
- 13. 13 Discussion Questions 1. howto deliver the real thing? 2. How much effort will your council have to make? 3. Is a common front end desirable? 4. What are the barriers to specifying common user interface/ form functionality? 5. Could teams better estimate integration costs to inform business case and phase 2 plan?
- 14. 1. Implement withsuppliers and councils by 22nd February 2016 2. Public sector phase 2 planning workshop – 13th January 3. Business case beta 1st week of February 4. Private sector phase 2 planning workshop – 15th February 5. Final business case and collaboration toolkit publications – March Next steps: Ending phase 1 Linda O’Halloran | Sector-Led Data Standards for Local Waste Services | Improving UK Waste Management | 12th November 2015
- 15. Local Digital Programme Thank you.Feedback?Thank you. Feedback? Matt.Wood-Hill@communities.gsi.gov.uk#LocalDigital @LDgovUK bit.ly/WasteProject
Editor's Notes
- #4 Big prize if we can figure out a good way to collaborate and make a clear statement to suppliers Goal: design and implement enought to make the case for a scaled up project for national implementation
- #5 The approach: JFDI - 9 months to prove that there’s substance to data standards for local services. Coming up to end of 3rd trimester Getting implementations working Planning phase 2 – Jan 13, Feb 15, Feb 22 Key to sucess will be by getting the sector to come together to demand with a common demand of standards to suppliers.
- #6 Get feedback on Paul's API from front end perspective. It it fit for purpose? Give integration partners a plan for making their front end standards compliant Highlight the barriers to agreeing a standard user interface Council policy and politics How event types mapped to UI strings Understand what a standard user interface would look like and if it’s possible
- #7 Going to be a fluid day. Mentioning that we'll be playing it by ear and we're speaking to diverse audience.
- #9 (share, get ideas and feedback, gather enough info to make a successful beta plan)
- #14 Plenary discussion on how to deliver the real thing? How much effort will your council have to make/ money will it have to spend? Collaboration with other LAs, suppliers, etc.
- #15 Aim for end of beta/ end of project integration, genuinely accessible documentation for process and standards mechanism to continue developing standard strong business case to attract further investment and collaboration