Local Waste Service Standards Project - Final Waste Discovery Day | Linda O' Halloran and and Sarah Prag | July 2015
•Download as PPT, PDF•
1 like•3,079 views
Presentation on the waste service standards project - objectives, possible deliverables, project roadmap and criteria for prioritisation. It also covered going forward and what the focus would be including measuring impact, supporting business cases, agreeing the afterlife of the standard, managing 'missed' collections and other challenges and opportunities. Presented by Linda O' Halloran, Head of Products, Local Digital Programme, DCLG, and Sarah Prag, Independent Service Design Lead, DCLG Local Waste Service Standards Project, at the final discovery event for the minimum viablke collaboration (MVC) group for the Local Waste Service Standards project that took place in London on 17 July 2015.
Recommended
Recommended
More Related Content
What's hot
What's hot (15)
Viewers also liked
Viewers also liked (7)
Similar to Local Waste Service Standards Project - Final Waste Discovery Day | Linda O' Halloran and and Sarah Prag | July 2015
Similar to Local Waste Service Standards Project - Final Waste Discovery Day | Linda O' Halloran and and Sarah Prag | July 2015 (20)
More from Department for Communities and Local Government Local Digital Campaign
More from Department for Communities and Local Government Local Digital Campaign (19)
Recently uploaded
Recently uploaded (20)
Local Waste Service Standards Project - Final Waste Discovery Day | Linda O' Halloran and and Sarah Prag | July 2015
- 1. Local Digital Programme Welcome #LocalDigital @LDgovUK Linda O’Halloran, Head of Products, Local Digital Programme, DCLG
- 2. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 3. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 4. 1. Piloting Collaborative standards design 2. Sector-led 3. Design and test a data standard and supporting tools for local waste services 4. Agile, iterative and in the open Project Objectives DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 5. Adapting the GDS methodology for local sector-led collaboration DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 6. 1. Data model 2. API specifications 3. Publishing standard 4. Referencing implementation 5. Common data requirement clauses for contracts 6. Business case for service design enablers Possible Deliverables DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 7. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 8. Waste serviceWaste service ServicesServices CollectionsCollections RoundsRounds ContainersContainers Collection pointsCollection points WebsiteWebsite Addresses (LLPG)Addresses (LLPG) Case managementCase management In-cab unitsIn-cab unitsCloud serversCloud servers TrucksTrucks Customer careCustomer careSMSSMS AppApp AutomatedAutomated phonephone PaymentsPayments Waste trackingWaste tracking systemsystem WasteDataFlowWasteDataFlow WeighbridgesWeighbridges DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 9. Waste serviceWaste service ServicesServices CollectionsCollections RoundsRounds ContainersContainers Collection pointsCollection points WebsiteWebsite Addresses (LLPG)Addresses (LLPG) Case managementCase management SMSSMS AutomatedAutomated phonephone PaymentsPayments Waste trackingWaste tracking systemsystem WasteDataFlowWasteDataFlow In-cab unitsIn-cab unitsCloud serversCloud servers TrucksTrucksWeighbridgesWeighbridges Customer careCustomer care AppApp DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 10. Discovery phase •Discovery days with each LA •Discovery session with public sector stakeholders •Discovery session with commercial sector •Collation of needs into a backlog and roadmap •Review of backlog and roadmap with LAs May June July August Sept Oct Nov Dec Beta phase One or more LAs implement live changes. The project team offers: - Implementation audit - Implementation planning - Service design support - Tech support Show & tell Alpha phase Develop, share & publish alpha versions of: - data model - publishing standard - API specifications - referencing implementation Show & tell You are here DCLG Local Digital Programme 2015 | Waste Service Standard Project Roadmap Project Roadmap
- 11. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 12. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 13. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 14. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 15. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 16. DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 17. 1. High value 2. High volume 3. Quick win to incentivise further investment 4. Ability to share workload across team and beyond 5. Cost to implement 6. Potential to enable biggest long term savings Criteria for Prioritisation DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 18. Local Digital Programme Today’s Task #LocalDigital @LDgovUK Sarah Prag, Independent Service Design Lead, DCLG Local Waste Service Standards Project
- 19. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Strategic objectives, current set up, pain points, volumes Needs to be met, opportunities to be pursued Whose needs? -Waste service managers -Customer service staff -Kerbside collectors -Supplier business managers -Others in the waste ecosystem
- 20. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics What about citizens? This project is about delivering tools and templates that can be used by councils and suppliers to better meet the needs of citizens. Almost all of the things we’ll talk about today can deliver benefit to citizens… but only if they are taken up and used by councils and suppliers.
- 21. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics “Epics” – an expression of need, at a high level Evidence – summary of what you’ve told us and why we think this deserves to be an epic Benefits – a suggestion of some of the wider and longer term benefits of working in this area, often with reference to possible citizen benefits Deliverables – some suggestions of what this project could deliver to meet the needs
- 22. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics But what do you think? -We’ll pitch the epics to you. All 20 of them! -You’ll then have a chance to work through them, discussing our proposed deliverables, how valuable you think they are, and what it might take to implement them -We’re aiming to build a shared understanding of priority and feasibility, so that Linda and Paul can produce a backlog and a roadmap for delivery
- 23. Local Digital Programme | Waste Service Standard Project Discovery Epics
- 25. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • This project is based on the premise that standardisation and digitisation will deliver efficiencies for local government and suppliers – we need a way to measure this. • We therefore need an agreed set of “key performance indicators” and benchmarks against which to measure our impact Personas Waste manager, digital leader, DCLG, supplier business manager Measuring impact • Information to help councils make the case for implementing waste standards (and related deliverables) • Information to support the case for further investment and coordination around standards for local government
- 26. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Potential Deliverables Measuring impact • An agreed set of key metrics for prioritised waste transactions and activities e.g. cost per completed transaction, cost to data cleanse (“MKPIs"?!) • A robust current benchmark of these, based on data from councils and suppliers • A model that brings to life estimations of savings and efficiencies
- 28. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Council managers want to be able to make a case internally for investing in the use of standards • Suppliers want to be able to make a case for adopting standards • DCLG (and other central bodies) want to make the case to invest further in supporting standards Personas Service managers, supplier business managers, DCLG Supporting business cases • More councils are able to adopt the standard and make improvements • Increased take up and cooperation by suppliers • DCLG and others are able to justify further investment in standards
- 29. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • A well evidenced business case supporting investment in end- to-end service design according common data standards • Campaign pack targeting budget holders: Some key campaign messages, in an exciting format, easily digested for busy Ministers, LA CEOs and other financiers and reform enablers • Business case specific to project outputs to justify the implementation of the data standards and any digital tools we create through this project Potential Deliverables Supporting business cases
- 30. 30 Agreeing the afterlife of the standard!
- 31. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • This project is funded until the end of 2015. Agreement is needed on what happens next – who will maintain, develop and promote the standard and associated deliverables? • There are some potential precedents e.g. IEG4 benefits Personas Waste manager, supplier business manager, DCLG Agreeing the afterlife • Standards around waste services continue to be supported, developed, and rolled out more widely
- 32. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Propose & debate possible scenarios. • Document the pros & cons of each. • Agree the proposal to take forward Potential Deliverables Agreeing the afterlife
- 34. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • High source of calls and complaints - Citizens claim that their waste hasn't been collected, customer services need to establish if this is true, if so, why and then schedule the collection • Some use of real time reporting from cabs, including reasons for not collecting and even photos, but not universal Personas Citizen, customer services, waste operative, waste manager Managing “missed” collections • More efficient and less contested resolution of calls, based on real time data & evidence • More accurate view of the quality/consistency of waste collection teams • More accurate view of issues caused by citizen behaviour • Potential to expose some of this to citizens?
- 35. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Collection issues via API for Customer services and/or citizens (e.g. reasons for not collecting, address) • An issue types taxonomy (e.g. too full, contaminated, not presented) • A demo of giving information to citizen when reporting a missed bin Potential Deliverables Managing “missed” collections
- 36. 22 Understanding what goes where
- 37. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Ongoing source of confusion for citizens. Different names used in various places may contribute to low recycling rates and/or accidental "contamination" of recycling Personas Citizen, customer services, waste operative, waste manager Understanding what goes where • More consistent terminology • Provide a data-driven lookup service • Link to other local resources, e.g. reuse centres
- 38. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Recommended terminology. Define common names for typical objects. • A set of taxonomies of terms. This could include containers, types of items, material streams, etc. Simple CSV format for easy processing. • Linked collections and items API. What collections take what items. Could include a data-driven demo. Potential deliverables Understanding what goes where
- 40. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • One of highest used services, particularly around bank holidays/other disruptions, via phone and website Personas Citizen, customer services, waste operative, waste manager Collection day information • Offer a more dynamic experience for citizens • Same data could also be used to power reminder/alert services e.g. SMS, emails, app push notifications (some via 3rd parties)
- 41. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Collections API • By UPRN • Includes full collection information • Address query API • Translates address parts into UPRNs. Potential deliverables Collection day information
- 42. 22 Managing bulky waste collections
- 43. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Currently there is no standard way of capturing a useful description of a bulky collection • There are costs associated with failed collections due to mis-matched loads Personas Citizen, customer services, waste operative, waste manager Managing bulky waste collections • Councils could offer a more intuitive, standardised experience for booking a bulky waste collection, similar to the use of "golf ball, dinner plate, dustbin lid" for pothole reporting.
- 44. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Standard list of terms. (see "What goes where")Define a best practice approach to describing bulky waste items. Size comparisons. • API to show link with other organisations that are interested. Streetbank, local reuse shops, etc. Potential deliverables Managing bulky waste collections
- 46. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Flytipping generally on the increase • A need to identify who is responsible for clearing • Proliferation of 3rd party apps with good intentions, but these are not consistent and don’t plug seamlessly into council processes – thus generating work Personas Customer services, citizens, 3rd party developers, waste managers Managing flytipping • More efficient handling of fly tipping reports. • Better collaboration with civic tech makers
- 47. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Workshop or hack day with 3rd party developers • Data format for incident reporting • Standard use of location identifiers • Link up with Land Registry for land ownership? Potential Deliverables Managing flytipping
- 49. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Common pain point around timely/efficient payment reconciliation and linking up internal systems around ordering/paying/scheduling delivery. • e.g. currently might have a time lag between a bin being ordered and it being sent out, because payment has to clear various hoops. Personas Citizen, customer services, waste manager, business/finance team Managing payments • Less time spent on payment processing internally. • Improved citizen experience, with fewer time lags.
- 50. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Workshop with common payment system providers Potential Deliverables Managing payments
- 52. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Where councils charge for waste services they usually offer a discounted or free service to eligible citizens (e.g. those on benefits) • Currently it is difficult or impossible to check efficiently. Councils are therefore at risk of being defrauded (and are often adding extra steps for all citizens) Personas Checking eligibility for discounts • Reduction in revenue lost through fraud • Potentially a simpler experience for all citizens as eligibility will be swiftly checked and only when needed Citizen, customer services, waste manager, business/finance team
- 53. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Workshop with those involved in benefits provision Potential Deliverables Checking eligibility for discounts
- 55. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Council staff are spending anything from two days to two weeks working on each submission. • This has recently increased with the addition of “question 100” • Currently very manual to collate and process Personas Waste manager, Defra Reporting to Defra • Less time spent on reporting - greater automation. • Better understanding of the impact and cost of central reporting requirements on local authorities.
- 56. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Discovery workshop with Defra, WRAP and Environment Agency to explore common needs • Further standardisation of Weighbridge data? • Make a case for the use of APIs rather than spreadsheets and emails Potential Deliverables Reporting to Defra
- 57. 57 Using data to encourage behaviour change
- 58. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Some evidence* that citizens are more likely to recycle if they know what is done with their waste • Most councils are keen to increase recycling rates, and recognise that this will involve influencing behaviour Personas Citizen, waste manager, 3rd party developers Data to encourage behaviour change • Councils or 3rd parties could develop compelling visualisations of recycling and other waste data. • Could introduce an element of competition – between streets, wards, towns, councils?
- 59. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Statistics definition for different resource flows. • Explore data model and API extensions to include this data. Potential Deliverables Data to encourage behaviour change
- 60. 60 Visualising & managing The waste ecosystem
- 61. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Recognition of cause and effect in the waste system e.g. start charging for bulky waste, flytipping goes up. Contractors rewarded for speed, street cleansing goes up. • Members insisting on changes to one part of the system without realising impact elsewhere. Personas Waste manager, elected members Visualising waste ecosystem • Ability to pilot new schemes and track and measure impact on the system • Better evidence to back up recommendations for changes to services • Data to inform the coordination of services across the system
- 62. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • A case study (or mock up) of a dashboard of waste related data and behaviour by street Potential Deliverables Visualising waste ecosystem
- 64. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • A pain point on all sides! • Lack of standards is leading to long complex bespoke negotiations and documentation. • A lack of trust on both sides: will councils get what they need? What will suppliers find when they try to implement? What might be the hidden costs? Personas Simplifying tendering and contracts • Less time spent on both sides preparing tenders • Shorter, simpler more transparent negotiations • Simpler, faster, cheaper implementation requiring less bespoke work, less data cleansing, fewer surprises! Waste manager, business/finance team
- 65. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • A set of guidelines for tendering: e.g. Data format definitions for required datasets • Template paragraphs/tables to add to briefs/contracts • Checklist/ menu of best practice contract ingredients • Perhaps tips/best practice on how to clean up your data Potential Deliverables Simplifying tendering and contracts
- 67. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Some collections, e.g. garden waste, are by subscription and may involve charges • Assisted collections and other custom information needs associating with a property Personas Citizen, customer services, waste operative, waste manager Modifying collections • More detailed and tailored information per property.
- 68. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Collections data model and API extended to cover specialized cases: • assisted collections • subscription collections • frequent offenders Potential deliverables Modifying collections
- 69. 22 Adding a new address to the round
- 70. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics Evidence Benefits • Use of LLPG very common, but variations in how it is used and updated. • Information not always propagated in a timely manner. Personas Citizen, customer services, waste operative, waste manager Adding a new address to the round • More consistent approach to propagating LLPG updates. • Needs of councils and suppliers better understood.
- 71. DCLG Local Digital Programme 2015 | Waste Service Standard Project Discovery Epics • Publish common patterns and best practice on LLPG usage • An Address API for converting addresses to UPRNs Potential deliverables Adding a new address to the round
- 72. For the epic: •How much pain or inefficiency do you think there is in this area for your council? (H,M,L) •How much potential for longer term benefit or innovation? (H,M,L) •How high a priority is working on this is for your council? (H,M,L) For each deliverable: •How useful/valuable do you think this deliverable could be? (H,M,L) •How difficult/expensive might it be to implement? (H,M,L) – Why? •Would you prioritise it for attention in the next 6 months? (Y,N) •Can you offer any particular resources or insight that might help? Questions for exercise DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery
- 73. 1. Size prioritised deliverables and circulate final alpha roadmap by our Wednesday sprint call 2. Publish the Trello board on project page 3. Start fortnightly sprint calls 1. ‘Working out loud’ begins in earnest 2. Business case project will run in parallel until Aug 25th 3. Show and tell in October 2015 Next Steps: Alpha DCLG Local Digital Programme 2015 | Waste Service Standard Project MVC Discovery July 22 September 30
- 74. Local Digital Programme For more information, please visit our Local Waste Service Standards Project page: bit.ly/LDwaste #LocalDigital @LDgovUK
Editor's Notes
- Work in an agile way, aiming to deliver a first iteration in a short time with representative group Piloting sector led collaboration Driving uptake through comms channels and show and tells
- Gubbins model by Foden Grealy. Very simplified illustration of components for a government as platform architecture. GDS are now promoting the idea of gov as platform more.
- Architecture diagram.
- Some of the most likely areas of focus: Main waste service area seems to have more of a mix of in-house developed custom systems or adaptors. Not showing all connections here. Also interesting: - reviewed some other services: commercial waste collection, bulky waste collection. Many overlapping elements. - efficient job tracking, e.g. bin drop off, other jobs - combining with other street services.
- Brought in Sarah to support the planning Brief: Design a collaborative method for establishing and implementing local digital service standards – starting with waste Expectation Management We’ve got 1 developer We’ve got 9 months We don’t control suppliers or mandate councils BUT… We have identified real opportunities – some of which could be implemented ASAP Others will be enabled by this work Testing capacity to collaborate is important
- Work in an agile way, aiming to deliver a first iteration of the process and the products within 9 months Work with a representative group of local authorities to establish what the priorities should be to start with, and to get agreement from all involved on the content of the standards Consult the wider sector in the discovery phase of the project, but ensure that decisions and progress can be made by working primarily with a ‘Minimal Viable Collaboration’ of Local authorities and their suppliers. Work out loud
- Work in an agile way, aiming to deliver a first iteration of the process and the products within 9 months Work with a representative group of local authorities to establish what the priorities should be to start with, and to get agreement from all involved on the content of the standards Consult the wider sector in the discovery phase of the project, but ensure that decisions and progress can be made by working primarily with a ‘Minimal Viable Collaboration’ of Local authorities and their suppliers. Work out loud
- Work in an agile way, aiming to deliver a first iteration of the process and the products within 9 months Work with a representative group of local authorities to establish what the priorities should be to start with, and to get agreement from all involved on the content of the standards Consult the wider sector in the discovery phase of the project, but ensure that decisions and progress can be made by working primarily with a ‘Minimal Viable Collaboration’ of Local authorities and their suppliers. Work out loud
- Work in an agile way, aiming to deliver a first iteration of the process and the products within 9 months Work with a representative group of local authorities to establish what the priorities should be to start with, and to get agreement from all involved on the content of the standards Consult the wider sector in the discovery phase of the project, but ensure that decisions and progress can be made by working primarily with a ‘Minimal Viable Collaboration’ of Local authorities and their suppliers. Work out loud
- Work in an agile way, aiming to deliver a first iteration of the process and the products within 9 months Work with a representative group of local authorities to establish what the priorities should be to start with, and to get agreement from all involved on the content of the standards Consult the wider sector in the discovery phase of the project, but ensure that decisions and progress can be made by working primarily with a ‘Minimal Viable Collaboration’ of Local authorities and their suppliers. Work out loud
- Work in an agile way, aiming to deliver a first iteration of the process and the products within 9 months Work with a representative group of local authorities to establish what the priorities should be to start with, and to get agreement from all involved on the content of the standards Consult the wider sector in the discovery phase of the project, but ensure that decisions and progress can be made by working primarily with a ‘Minimal Viable Collaboration’ of Local authorities and their suppliers. Work out loud
- Taking on board opinions - Implementing MVC's preferences ranks more highlly than others. Project team have final say.
- How will this project measure it's impact? What are the KPIs? What are the before and after benchmarks? If we don't have these, how can we make a business case/help others to make a case? How can central gov policy-makers and councils (i.e. budget-holders) get a sense of how well they're doing relative to each other on service improvement and channel shift? waste manager, digital leader, DCLG, supplier business manager
- Propose & debate likely KPIs around prioritised services/transactions e.g. cost per transaction (new bin), cost per transaction (missed bin), digital uptake. Agree "minimum viable KPIs" for use in project documents and business case deliverables. Find and collate any real or extrapolated data that can be used to populate the KPIs for the project and for business cases
- Individual councils need to make the case for investment in the use of any standards, internally and to their members. DCLG or other central bodies may want to look for opportunities for central investment/incentives that support all LAs in improving waste services - perhaps providing a model for other local service areas. Suppliers may need to make the case internally to adopt a standard - what can this project do to support that? (Not sure they asked for this, so it's an outlier)
- Collated/documented evidence based on the experience and data of the MVC - e.g. the costs of not following a standard, the benefits and savings of doing so, the steps needed to implement various aspects, the cost/effort associated with these. A template/model that LAs could use to plug in their local data. Extrapolated evidence of potential benefits of central funding/coordination etc. Could also potentailly discuss/suggest particular models/approaches. Evidence for adopting data standards and perhaps using a shared addressing service (in medium term) for particular waste services
- This project is only funded until Dec 2015. What will happen to the standard after this? Who will maintain and promote it? What models might work? We need to be able to make a recommendation, ideally based on consultation.
- . ... Flag in next steps: IEG4 benfits model; WRAP hosting and governance.
- Service Managers would have a more accurate picture of the quality of the collection service (e.g. how many genuine "misses"? Why? How many are due to citizen behaviour? How might this be addressed?) Potentially some of this data could also be exposed to citizens e.g. has the truck already been down my street? (Note: there was a lot of resistance to sharing this kind of data publically, in case it increased calls and/or people cutting things too fine) citizen customer services waste operative, waste manager
- Collection issues via API for Customer services and/or citizens. An issue types taxonomy.
- Various different apps and methods of reporting. Rarely linked full-circle. Anecdotal evidence that 3rd party apps are generating extra handling work in spite of their good intentions.
- Weighbridge data standard? APIs rather than spreadsheets? Discovery workshop with Defra/ WRAP and EA to uncover better standards
- *Citizens are 32% more likely recycle if they have better information about what is done with it. Possible opportunity to use data to encourage behaviour change,
- Reduce bin size, recyling contamination goes up How might waste managers build up a more complete picture of waste related behaviour? Could enable service managers to pilot new schemes and make recommendations to members based on data. PLUS this could help the service managers better coordinate the services they offer/schedule (as suggested by Brentwood)
- Came up as a pain point from all sides! Reduce council time to put together a tender. Reduce contractor time to adapt their proposals to each council. Reduce contractor time to implement adaptations. Reduce number of tender errors/ inclarity of ask, which leads to unforeseen costs on both sides. Reduced time to prepare tenders. Reduced time for suppliers to implement service setup with council data.
- A set of guidelines for tendering: e.g. Data format definitions for required datasets Template paragraphs/tables to add to briefs/contracts Checklist/ menu of best practice contract ingredients Perhaps tips/best practice on how to clean up your data
- Taking on board opinions - Implementing MVC's preferences ranks more highlly than others. Project team have final say. Alpha development open to MVC - trello and github open, but MVC comments are priority.Publish alpha outcomes to project page and have show and tell towards end of alpha - will hope for lots of wider feedback and make resource to listen well.