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Mobile Research
              Learnings and Best Practice

                          Mike Stevens
                 Managing Director Vision Critical UK




The Need for Speed – May 18
SMS Surveys



                              Applications



                              Mobile Web

The Need for Speed – May 18
Two predictions



   There will be more smartphones than
   humans by the end of 2014
                        +
   The average mobile connection speed will
   surpass 1 Mbps in 2014




The Need for Speed – May 18
10 learnings from
    research-on-research




The Need for Speed – May 18
Mobile web survey platform
   touch and non-touch mobile interfaces




The Need for Speed – May 18                5
Given the choice, 1 in 8 will
      1           take a mobile survey




The Need for Speed – May 18
In a nationally representative
                              study, 11% of respondents used
                                     their mobile phone



                                         11%




                                                 89%




                                       Desktop    Mobile

The Need for Speed – May 18
Mobile respondents are
      2           younger and more female




The Need for Speed – May 18
Gender               Age
    Mobile


                       Male   Female   18-34   35-54   55+


    Desktop


                       Male   Female   18-34   35-54   55+



The Need for Speed – May 18
Mobile respondents are also
      3           just more into mobile




The Need for Speed – May 18
smartphone owners who took our test studies on
    mobile devices were more likely to use
    their mobile for music, photos,
    internet browsing, app downloads
    and games




The Need for Speed – May 18
Mobile respondents take the
      4           survey straight away*


                  * almost




The Need for Speed – May 18
Amongst those who choose desktop,       58%
    answered the survey the first   day it launched

    Amongst those who choose mobile,       88%
    answered it the first     day



The Need for Speed – May 18
Mobile respondents are ... er ...
      5           mobile (kind of)




The Need for Speed – May 18
Amongst those who chose desktop,  97%
    answered the survey at home or at work


    Amongst those who chose mobile,   15%
    answered fromtransit or somewhere
    other than home or work


The Need for Speed – May 18
Mobile surveys take longer
      6           to complete




The Need for Speed – May 18
Every 2 minutes of survey on a desktop
    equates to 3 minutes on a mobile device




The Need for Speed – May 18
Slightly more drop    out
      7           from mobile surveys




The Need for Speed – May 18
But survey length has no effect on dropout rate
    at least not up to the 9 ½ minute mark

                       % dropped out in survey



              4%              5%        4%          0%

             Short        Medium      Long        Desktop
             (4 min)        (6 min)   (9.5 min)   (6 min)


                           Mobile


The Need for Speed – May 18
Mobile surveys are
      8           relatively enjoyable




The Need for Speed – May 18
“This survey was fun to complete”
                              Agree strongly

                  50%
                                                38%




                 Mobile                        Desktop


The Need for Speed – May 18
Data from mobile and desktop
      9           surveys is comparable




The Need for Speed – May 18
No statistical difference
   between mobile and desktop
   data across virtually all
   question types


           Decrease           32%
                               36%


   Remain the same            30% Desktop
                              29% Mobile


            Increase           38%
                              35%



The Need for Speed – May 18
Blackberries and iPhones
     10           really are different




The Need for Speed – May 18
Median length of survey, in minutes

                Touch Device                       Non-Touch BlackBerry
                            10.5                                   14.6




       “This survey was fun to complete.” “This survey was more enjoyable than most.”
       100%       82%                       100%        83%
                               74%                                  72%

        50%                                  50%

         0%                                   0%
                 Touch      Non-touch                  Touch     Non-touch




The Need for Speed – May 18
3 tips for best practice in
    mobile survey design




The Need for Speed – May 18
1. Maximise screen real estate


   banners
   branding
   logos




The Need for Speed – May 18
2. Minimise scrolling


   multiple questions
   long choice lists
   grid options




The Need for Speed – May 18
3. Optimise use of images


   never a nice-to-have
   re-size and compress
   re-think survey design




The Need for Speed – May 18
So ...


   • Mobile research is a new frontier that needs
     careful exploration
   • Well designed interfaces are key to engaging
     respondents properly
   • You cannot just assume equivalence of data -
     you need proof




The Need for Speed – May 18
Questions?




The Need for Speed – May 18

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Mobile Learnings and Best Practices

  • 1. Mobile Research Learnings and Best Practice Mike Stevens Managing Director Vision Critical UK The Need for Speed – May 18
  • 2. SMS Surveys Applications Mobile Web The Need for Speed – May 18
  • 3. Two predictions There will be more smartphones than humans by the end of 2014 + The average mobile connection speed will surpass 1 Mbps in 2014 The Need for Speed – May 18
  • 4. 10 learnings from research-on-research The Need for Speed – May 18
  • 5. Mobile web survey platform touch and non-touch mobile interfaces The Need for Speed – May 18 5
  • 6. Given the choice, 1 in 8 will 1 take a mobile survey The Need for Speed – May 18
  • 7. In a nationally representative study, 11% of respondents used their mobile phone 11% 89% Desktop Mobile The Need for Speed – May 18
  • 8. Mobile respondents are 2 younger and more female The Need for Speed – May 18
  • 9. Gender Age Mobile Male Female 18-34 35-54 55+ Desktop Male Female 18-34 35-54 55+ The Need for Speed – May 18
  • 10. Mobile respondents are also 3 just more into mobile The Need for Speed – May 18
  • 11. smartphone owners who took our test studies on mobile devices were more likely to use their mobile for music, photos, internet browsing, app downloads and games The Need for Speed – May 18
  • 12. Mobile respondents take the 4 survey straight away* * almost The Need for Speed – May 18
  • 13. Amongst those who choose desktop, 58% answered the survey the first day it launched Amongst those who choose mobile, 88% answered it the first day The Need for Speed – May 18
  • 14. Mobile respondents are ... er ... 5 mobile (kind of) The Need for Speed – May 18
  • 15. Amongst those who chose desktop, 97% answered the survey at home or at work Amongst those who chose mobile, 15% answered fromtransit or somewhere other than home or work The Need for Speed – May 18
  • 16. Mobile surveys take longer 6 to complete The Need for Speed – May 18
  • 17. Every 2 minutes of survey on a desktop equates to 3 minutes on a mobile device The Need for Speed – May 18
  • 18. Slightly more drop out 7 from mobile surveys The Need for Speed – May 18
  • 19. But survey length has no effect on dropout rate at least not up to the 9 ½ minute mark % dropped out in survey 4% 5% 4% 0% Short Medium Long Desktop (4 min) (6 min) (9.5 min) (6 min) Mobile The Need for Speed – May 18
  • 20. Mobile surveys are 8 relatively enjoyable The Need for Speed – May 18
  • 21. “This survey was fun to complete” Agree strongly 50% 38% Mobile Desktop The Need for Speed – May 18
  • 22. Data from mobile and desktop 9 surveys is comparable The Need for Speed – May 18
  • 23. No statistical difference between mobile and desktop data across virtually all question types Decrease 32% 36% Remain the same 30% Desktop 29% Mobile Increase 38% 35% The Need for Speed – May 18
  • 24. Blackberries and iPhones 10 really are different The Need for Speed – May 18
  • 25. Median length of survey, in minutes Touch Device Non-Touch BlackBerry 10.5 14.6 “This survey was fun to complete.” “This survey was more enjoyable than most.” 100% 82% 100% 83% 74% 72% 50% 50% 0% 0% Touch Non-touch Touch Non-touch The Need for Speed – May 18
  • 26. 3 tips for best practice in mobile survey design The Need for Speed – May 18
  • 27. 1. Maximise screen real estate banners branding logos The Need for Speed – May 18
  • 28. 2. Minimise scrolling multiple questions long choice lists grid options The Need for Speed – May 18
  • 29. 3. Optimise use of images never a nice-to-have re-size and compress re-think survey design The Need for Speed – May 18
  • 30. So ... • Mobile research is a new frontier that needs careful exploration • Well designed interfaces are key to engaging respondents properly • You cannot just assume equivalence of data - you need proof The Need for Speed – May 18
  • 31. Questions? The Need for Speed – May 18