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lbdhIntercontinental, Shangri-La, and W Hotels all recognize the importance of mobile apps in connecting with customers. Shangri-La's app allows users to book rooms, access travel tips and promotions, manage membership accounts, and get 24/7 support. W Hotels' app lets customers explore hotels, make reservations, and shop online. Shangri-La is highlighted as having the best mobile app for being feature-rich, cross-device compatible, and focused on delivering special offers and services to customers on-the-go.
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This document discusses mobile guest services provided by hotels and hospitality brands. It describes the features of mobile apps from Best Western and AccorHotels, including reservations, check-in/out, location services, loyalty programs, and city guides. The document suggests areas for improvement, such as additional business traveler services, photo sharing between guests, keyless entry options, and improved guest-staff interactions through chatbots and messaging. In conclusion, mobile apps present an opportunity for hotels to enhance their customer service and engage guests before and during their stay.
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The document discusses how hotels and resorts can use customer data and technology to provide personalized customer experiences, boost loyalty, and increase revenue. It recommends building a 360-degree view of customers by gathering data on their preferences, past spending patterns, and planned activities. This enables highly customized communication through multiple channels to immerse customers in a distinctive experience. When executed well through loyalty programs and other initiatives, this approach can significantly increase customer satisfaction, engagement, and spending.
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The document discusses 10 trends in the hospitality industry for 2021. These include:
1) Increased popularity of staycations and local travel due to the pandemic.
2) Growing use of digital technologies and contactless services to improve the guest experience.
3) Increased focus on personalization and customizing services for each guest.
4) Growing emphasis on sustainability practices and reducing environmental impact.
5) Greater use of automation, cloud-based systems, and data analytics to optimize operations.
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Read More at http://pixelsutra.com/blog/hospitality-industry-be-the-first-choice-of-customers/
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Technology has increased travelers' expectations, making it difficult for the tourism industry to satisfy demanding new travelers. To attract these digital-savvy travelers, tourism marketers must rely on trends like using micro online platforms and social media to provide up-to-date local information, personal recommendations, and unique deals. They must also ensure full responsiveness across devices and use creative campaigns to engage travelers from research to booking.
Hotels724 Presentation
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Currently hotel SPA facilities are accepted to create and manage their profiles. Hotels724's business model depends on commision fees charged from facilities for each booking done.
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The document discusses mobile guest services apps from Starwood Hotels & Resorts and Accor Hotels.
The Starwood app allows keyless entry, access to SPG accounts and programs, hotel information, and assistance from the SPG support team. It also offers a partnership with Uber to earn rewards.
The Accor Hotels app permits fast booking, online check-in, TripAdvisor reviews, easy hotel contact, and weather/hotel info. It has a partnership with LinkedIn for professional networking and integrates with Wipolo and Uber.
Both apps provide up-to-date offers and promotions and aim to enhance the mobile guest experience.
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Mobile technology: How a hotel group increases guest satisfaction and revenue
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COMPREHENSIVE MOBILE SOLUTIONS WILL OPTIMIZE FRONT DESK OPERATIONS
COMPREHENSIVE MOBILE SOLUTIONS WILL OPTIMIZE FRONT DESK OPERATIONS
360º Degree View Deloitte - Miguel Guedes de Sousa
360º Degree View Deloitte - Miguel Guedes de Sousa
HOSPITALITY INDUSTRY: BE THE FIRST CHOICE OF CUSTOMERS
HOSPITALITY INDUSTRY: BE THE FIRST CHOICE OF CUSTOMERS
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Smartphone & guest services
Both the Four Seasons and Hilton Honors hotel apps were launched between 2014-2015 to enhance the guest experience. The apps allow guests to customize their stay by making reservations, checking in/out, ordering room service and amenities, and obtaining local recommendations and maps. Four Seasons particularly aims to adapt its app based on guest insights and testing, while Hilton Honors focuses on technological features like digital keys. As technology and competition advances, hotels will continue developing digital services tailored to customers.
Travel Mobile Apps In Bangalore India...
FlightsLogic, one of the top travel technology platforms, provides specialized travel mobile apps for your B2B and B2C travel businesses on Android and iOS platforms. Our powerful mobile applications operate seamlessly on both the Android and iOS platforms. Customers can book flights, hotels, visas, and tours through their smartphones with just one tap, anywhere and anytime.
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Hotels Digital Marketing Trends June 2016 - DotComHotel Belgrade 6 June 2016
Hotels Digital Marketing Trends June 2016 - DotComHotel Belgrade 6 June 2016Carmelon Digital Marketing
Presentation on the Hotel Digital Marketing Trends in the Hospitality E-commerce and Revenue management conference in Belgrade.- 6 June 2016Sismatik Smart Hotel Mobile Application for Hotels
Mobile application for hotels to Strengthen brand loyalty and build customer retention
✔ Guests can explore services via pictures, videos or 360* virtual tours, make bookings and reservations, see digital menus, order food and other services and do lots more via these apps
✔ Mobile apps are great marketing tools for the hospitality industry to drive revenue by increasing direct bookings, orders and promotions.
✔ Works on iPads, iPhones and iPod Touch and Android devices, tablets and smartphones.
✔ Our apps are easy to manage with a simple web based CMS
Key Features
✔ Bookings & Reservations
✔ Multilingual support
✔ Housekeeping Services
✔ E-Menu, Table Reservation
✔ Advertising Tools
✔ Spa information and booking
✔ Maps & City guide
✔ Feedback form, Social
Hotel Benefits
INCREASES REVENUE : Promotes all your hotel
facilities with information and special offers.
Encourages your guests and day visitors to make restaurant and spa reservations within your hotel.
REDUCES COSTS : Reduces OTA commission
fees by encouraging guests to make direct bookings through the app. Save printing cost on traditional paper based brochures
IMPROVES GUEST EXPERIENCE : Guests can search for any hotel property within your brand and book their stay from their own device. Guests can request airport pickup ,conference room booking and order special requests for when they arrive
POWERFUL MARKETING TOOL : Provides guests with access to Hotel services and information. Offers the ability for Marketing staff to push offers and promotions to guests before, during and after their stay
HOTEL THEME : Every aspect of your app is tailored to suit your brand’s unique look & feel by our team of experienced in-house designers
VIRTUAL TOUR :Amaze your guests with 360* Virtual Reality Tours of your property directly in the app.
Get your smart hotel app now!!
i@sismatik.com Tel: 08447633492
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Syscraft is a leading hospitality app development company that can help you create a mobile app that will enhance your guest experience and boost your hotel bookings. Our team of experienced developers can create a custom hospitality mobile app that meets your specific needs and budget. Contact us today-https://www.syscraftonline.com/hospitality-app-development
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HotelStand
This document discusses how hotels can promote local experiences to their guests through a new platform called HotelStand. HotelStand allows guests to discover things to do in the local area, book experiences and activities in real time, and have an integrated booking engine for the hotel's front desk. The platform provides metrics to hotels, commissions on bookings, and helps hotels promote the best their community has to offer so guests have less stress when traveling.
Mobile Guest Service
Marriott and Shangri-La hotels provide smartphone and mobile apps to enhance the guest experience. The apps allow guests to book rooms, check-in and out remotely, access loyalty accounts, and request services from an e-concierge. They can use their smartphone as a mobile room key for contactless entry and in-room services like dining. The mobile apps empower guests with self-service options and convenience before, during and after their stay.
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The document outlines plans for developing a mobile-friendly website for the Hidden Hotel. It discusses the hotel's target audience of travelers looking for a nature-focused experience and easy booking options on mobile devices. The proposed mobile site would provide quick access to key information through visuals and bullet points on pages for rooms, offers, location, and more. Screenshots are included showing a gallery page, room page, offers/location pages, and other sections of the intuitive, visually-focused mobile site designed to improve the customer experience.
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The document discusses the mobile apps and websites of three hotel chains: Intercontinental, Shangri-La, and W Hotels. Intercontinental focuses on using mobile to interact with guests throughout their journey. Shangri-La's app allows guests to book rooms, view offers, enroll in their loyalty program, and get 24/7 support. W Hotels' app lets guests explore hotels, make reservations, shop online, and plan their next trip.
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Mobile booking
- 2. Intercontinental We love the idea that our customers and prospects can literally put our brands in their pockets and be integrated in their lives
- 3. Shangri-La Experience the Shangri-La Mobile App, which features the functionality of our website, designed for your convenience
- 4. W Hotels Seal your thirst of adventure by using your mobile device to reserve a stay since our personalized mobile Web site.
- 5. Intercontinental Connecting the guest journey through mobile mobile is more than just a new medium, it is a way to interact with guests at every stage of their purchasing cycle and hotel experience IHG looks at the entire mobile guest journey, including search, shop and compare, booking and confirmation, pre-stay planning, market and property arrival and stay and departure.
- 6. Shangri-La Be first to enjoy these exclusive features: Explore, book, view and edit room reservations at any Shangri-La hotels and resorts or Traders and Kerry hotels in real time Get travel tips or read and share travel stories Discover special promotions and view location-based offers with GPS technology Enrol in or manage your Golden Circle membership Redeem points for complimentary stays plus dining and CHI, The Spa vouchers Connect to international toll-free numbers for 24/7 customer support Retrieve offers and stories at hotels with the built-in QR code scanner
- 7. W Hotels Put of the spine in your journeys thanks to the free application W Hotels, since which you can explore our establishments, indulge yourselves or simply have a walk. Listen to musical titles(securities) which pass at present in our hotels, go shopping on our online shop and reserve your next astonishing escapade.
- 8. The Most effective? Shangri-La is very proficient in mobile device, they are really answering to the current demand Available on all device All services available Aware of special offers