Online reviews are an important tool that helps consumers decide regarding a purchase of a product or a service.
Today, more than ever, digital reviews are everywhere and it seems that most of the consumers read online reviews before making a purchase decision.
According to BrightLocal survey, 91% of US consumers ‘regularly’ or ‘occasionally’ read online reviews. Online reviews also increase trust in a business, as long as the reviews are positive: 74% of customers say that a positive review makes them trust a business more, while 60% say a negative review makes them question the quality of a business. Usually consumers will stop looking for another business after having read positive reviews.
Online reviews are used for various types of businesses. Restaurant / café is the most common segment in which people use online reviews before deciding, with 60% of consumers saying that they had read online reviews for this segment. Hospitality comes next, with 40%, and Medical / healthcare comes third with 31%. According to Schieber Research, these numbers are expected to rise significantly for every industry with the integration of reviews into search engines and with companies increasingly encouraging consumer to write reviews, it would be almost impossible to make a decision without reading reviews first.
Meta-search engines provide consumers a time-saving solution for searching for the best deal, through aggregation of multiple hotel, flight and other travel sources into one website. With new competitors leveraging data at the top of the funnel, meta-search engines turn to new services and monetization strategies.
eMarketer Webinar: Top Trends in Mobile Location-Based AdvertisingeMarketer
As mobile budgets swell and brands look for ways to make their ads contextually relevant to consumers, geotargeted mobile display advertising is on the rise, as are campaign results. Topics in this webinar include: How precise can geotargeted display ads be? Do tighter perimeters produce stronger results? Can marketers achieve scale with geotargeted mobile campaigns? Will beacons be a boon for indoor location targeting?
The Future of Location Based AdvertisingBernard Leong
Delivered the presentation on 23 June 2011 at Smart Mobility Conference organized by IDA during CommunicAsia 2011 at Marina Bay Sands. We provide some recent trends in mobility, the different technologies about location based advertising, and provide some recent numbers from Chalkboard and also some metrics coming out from our campaign facilitated by Housing Development Board with Joo Chiat Complex.
Many destinations have turned their focus to attracting the Chinese traveler. In turn, airports are now exploring Chinese social media to complement their western focused programs. But where to start?
How Successful Marketers Are Embracing Connection, Communication and CommerceKahuna
As the costs to acquire users continue to rise, the winning brands will aim to create authentic connections with users through owned communication channels like in-app messages, push notifications and email. This presentation showcases how brands can do this and the importance of automation in building an effective owned communication strategy for the mobile era.
Online reviews are an important tool that helps consumers decide regarding a purchase of a product or a service.
Today, more than ever, digital reviews are everywhere and it seems that most of the consumers read online reviews before making a purchase decision.
According to BrightLocal survey, 91% of US consumers ‘regularly’ or ‘occasionally’ read online reviews. Online reviews also increase trust in a business, as long as the reviews are positive: 74% of customers say that a positive review makes them trust a business more, while 60% say a negative review makes them question the quality of a business. Usually consumers will stop looking for another business after having read positive reviews.
Online reviews are used for various types of businesses. Restaurant / café is the most common segment in which people use online reviews before deciding, with 60% of consumers saying that they had read online reviews for this segment. Hospitality comes next, with 40%, and Medical / healthcare comes third with 31%. According to Schieber Research, these numbers are expected to rise significantly for every industry with the integration of reviews into search engines and with companies increasingly encouraging consumer to write reviews, it would be almost impossible to make a decision without reading reviews first.
Meta-search engines provide consumers a time-saving solution for searching for the best deal, through aggregation of multiple hotel, flight and other travel sources into one website. With new competitors leveraging data at the top of the funnel, meta-search engines turn to new services and monetization strategies.
eMarketer Webinar: Top Trends in Mobile Location-Based AdvertisingeMarketer
As mobile budgets swell and brands look for ways to make their ads contextually relevant to consumers, geotargeted mobile display advertising is on the rise, as are campaign results. Topics in this webinar include: How precise can geotargeted display ads be? Do tighter perimeters produce stronger results? Can marketers achieve scale with geotargeted mobile campaigns? Will beacons be a boon for indoor location targeting?
The Future of Location Based AdvertisingBernard Leong
Delivered the presentation on 23 June 2011 at Smart Mobility Conference organized by IDA during CommunicAsia 2011 at Marina Bay Sands. We provide some recent trends in mobility, the different technologies about location based advertising, and provide some recent numbers from Chalkboard and also some metrics coming out from our campaign facilitated by Housing Development Board with Joo Chiat Complex.
Many destinations have turned their focus to attracting the Chinese traveler. In turn, airports are now exploring Chinese social media to complement their western focused programs. But where to start?
How Successful Marketers Are Embracing Connection, Communication and CommerceKahuna
As the costs to acquire users continue to rise, the winning brands will aim to create authentic connections with users through owned communication channels like in-app messages, push notifications and email. This presentation showcases how brands can do this and the importance of automation in building an effective owned communication strategy for the mobile era.
This presentation was given at The Trinity Forum in Taipei September 21, 2014. The Trinity Forum is a think tank for Airports, Brands and DutyFree/Travel Retailers hosted by ACI - Airports Council International and The Moodie Report. This presentation gives top line insight on how disruptive technology is changing the experience for travelers and how IBeacons, Smartphones like the Iphone6, wearable technology, mobile payments, applications and Social Media can now be harnessed in more powerful ways.
Presentation about most popular tools and frameworks used nowadays in the mobile app marketing, importance of thinking about analytics in the early stages of development, with an intro that shows the current trends in the app ecosystem. Quick overview of the mobile growth loop and its three main phases: acquisition, retention and monetization.
With today's mobile marketing technology, reaching your broad base of customers is easier than ever. However, to make your message stick you have to go deeper. In this webinar, we reinforce the importance of one-to-one engagement when it comes to today’s connected consumer—after all, 54% would consider ending their loyalty programs if they weren’t given tailor-made, relevant content and offers—but we will also provide you with the tools you need to build mobile marketing strategy with the individual consumer in mind. We’ll review the steps that will take you from a one-size-fits-all broadcast approach to a finely tuned, personalized engagement methodology that places you in your customer's pocket.
Don’t just make it local, make it personal.
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Presenters: Doug Wick, Director of Product Management, Digby; Thomas Husson VP, Principal Analyst, Forrester Research
Live Webinar Date: January 30, 2014
The Transformation of the Hotel Industry from Art to ScienceRobert Rauch
The venerable institution of hospitality has been turning around over the past two decades. The combined impact of shifting demographics and new technologies are the primary catalysts for this metamorphosis. The Internet provides consumers an opportunity to think of the hotels as commodities. Hotels had been lowering prices to gain a competitive advantage from 2009 to 2013 but are now raising prices as quickly as possible, hoping that the music won't stop soon. The many changes occurring today are proof positive that this industry is no longer limited to being an "art." We have officially moved into the John Naisbitt coined "hi tech, hi touch" world. Led by revenue management but now including distribution channel management, social media marketing, Web 2.0 or 3.0, call it what you like and more, this industry has been transformed.
Our crackerjack staff reviewed a bunch of mobile marketing campaigns over the past few years and we picked 50 of what we thought were the best. We chose innovative campaigns that used mobile advertising, SMS, QR Codes, Mobile Apps and Mobile Commerce from companies including Starbucks, Macy’s, Target, O2, RedBox, McDonald’s and a couple of our own. We salute these companies for their ingenuity and hard work in creating these campaign that delight and inform us as mobile consumers. Stay tuned for next year’s picks.
This presentation was given by Mark Strella and Mike Massey of Locally at the June 2017 Grassroots Outdoor Alliance in Albuquerque, New Mexico. Mark and Mike covered the changing landscape of omni-channel shopping, and how brands can leverage their retailer network to effective serve this ever evolving breed of shopper.
A multitude of channels exist in today's marketplace for advertising. A short list includes print, online banners, native apps, social media and postal as well as electronic mail. The presentation here outlines how to measure success, challenges and opportunities in a range of options. The best approach is to integrate marketing to reach your core demographics.
This lecture gives a short introduction to online advertising. It talks about the history of advertising, introduces some of the key concepts and terminology, and offers tips for content creators interested in advertising as a monetization option.
A blueprint/ template for your omni-channel roadmap
An omni-channel world, where the customer simultaneously interacts and moves between physical and digital channels, requires a dramatic shift in how we think about and approach retail. Needless to say that every organization needs to become an omni-channel organization. How? A blueprint on how to move to a fully integrated, customer-oriented experience that meets the omni-channel customers expectations.
Mobile websites - The Hidden Mobile Website Sales Opportunities RevealedAndrew Edwards
www.andrewredwards.com
How would your business benefit from increasing your website leads & sales, without any extra traffic?
This powerful & revealing PPT will show you the realistic and achievable opportunity to increase your revenue from providing a great user experience from a dedicated smartphone website.
Learn about the opportunity from
1) Mobile advertising
2) Mobile apps
3) Many revealing statistics about the opportunity to grow your website buyers
4) The top 10 mobile website best practices
A one off investment that can give you an ongoing return on investment.
http://andrewredwards.com/mobile-sites/
The purpose of this presentation is to present the major industry and consumer trends affecting the hotel industry, specifically with respect to the digital evolution and online booking.
This presentation was given at The Trinity Forum in Taipei September 21, 2014. The Trinity Forum is a think tank for Airports, Brands and DutyFree/Travel Retailers hosted by ACI - Airports Council International and The Moodie Report. This presentation gives top line insight on how disruptive technology is changing the experience for travelers and how IBeacons, Smartphones like the Iphone6, wearable technology, mobile payments, applications and Social Media can now be harnessed in more powerful ways.
Presentation about most popular tools and frameworks used nowadays in the mobile app marketing, importance of thinking about analytics in the early stages of development, with an intro that shows the current trends in the app ecosystem. Quick overview of the mobile growth loop and its three main phases: acquisition, retention and monetization.
With today's mobile marketing technology, reaching your broad base of customers is easier than ever. However, to make your message stick you have to go deeper. In this webinar, we reinforce the importance of one-to-one engagement when it comes to today’s connected consumer—after all, 54% would consider ending their loyalty programs if they weren’t given tailor-made, relevant content and offers—but we will also provide you with the tools you need to build mobile marketing strategy with the individual consumer in mind. We’ll review the steps that will take you from a one-size-fits-all broadcast approach to a finely tuned, personalized engagement methodology that places you in your customer's pocket.
Don’t just make it local, make it personal.
Moderator:
Leo Scullin, Global Industry Initiatives, Mobile Marketing Association
Presenters: Doug Wick, Director of Product Management, Digby; Thomas Husson VP, Principal Analyst, Forrester Research
Live Webinar Date: January 30, 2014
The Transformation of the Hotel Industry from Art to ScienceRobert Rauch
The venerable institution of hospitality has been turning around over the past two decades. The combined impact of shifting demographics and new technologies are the primary catalysts for this metamorphosis. The Internet provides consumers an opportunity to think of the hotels as commodities. Hotels had been lowering prices to gain a competitive advantage from 2009 to 2013 but are now raising prices as quickly as possible, hoping that the music won't stop soon. The many changes occurring today are proof positive that this industry is no longer limited to being an "art." We have officially moved into the John Naisbitt coined "hi tech, hi touch" world. Led by revenue management but now including distribution channel management, social media marketing, Web 2.0 or 3.0, call it what you like and more, this industry has been transformed.
Our crackerjack staff reviewed a bunch of mobile marketing campaigns over the past few years and we picked 50 of what we thought were the best. We chose innovative campaigns that used mobile advertising, SMS, QR Codes, Mobile Apps and Mobile Commerce from companies including Starbucks, Macy’s, Target, O2, RedBox, McDonald’s and a couple of our own. We salute these companies for their ingenuity and hard work in creating these campaign that delight and inform us as mobile consumers. Stay tuned for next year’s picks.
This presentation was given by Mark Strella and Mike Massey of Locally at the June 2017 Grassroots Outdoor Alliance in Albuquerque, New Mexico. Mark and Mike covered the changing landscape of omni-channel shopping, and how brands can leverage their retailer network to effective serve this ever evolving breed of shopper.
A multitude of channels exist in today's marketplace for advertising. A short list includes print, online banners, native apps, social media and postal as well as electronic mail. The presentation here outlines how to measure success, challenges and opportunities in a range of options. The best approach is to integrate marketing to reach your core demographics.
This lecture gives a short introduction to online advertising. It talks about the history of advertising, introduces some of the key concepts and terminology, and offers tips for content creators interested in advertising as a monetization option.
A blueprint/ template for your omni-channel roadmap
An omni-channel world, where the customer simultaneously interacts and moves between physical and digital channels, requires a dramatic shift in how we think about and approach retail. Needless to say that every organization needs to become an omni-channel organization. How? A blueprint on how to move to a fully integrated, customer-oriented experience that meets the omni-channel customers expectations.
Mobile websites - The Hidden Mobile Website Sales Opportunities RevealedAndrew Edwards
www.andrewredwards.com
How would your business benefit from increasing your website leads & sales, without any extra traffic?
This powerful & revealing PPT will show you the realistic and achievable opportunity to increase your revenue from providing a great user experience from a dedicated smartphone website.
Learn about the opportunity from
1) Mobile advertising
2) Mobile apps
3) Many revealing statistics about the opportunity to grow your website buyers
4) The top 10 mobile website best practices
A one off investment that can give you an ongoing return on investment.
http://andrewredwards.com/mobile-sites/
The purpose of this presentation is to present the major industry and consumer trends affecting the hotel industry, specifically with respect to the digital evolution and online booking.
Social media workshop presentation for hotels and the hospitality industries. This presentation includes an introduction to social media platforms, case studies and examples, best practices, branding considerations, integration tactics and other recommendations. Presented by ChatterBlast Media to the Greater Philadelphia Hotel Association on 12/6/2011. NOTE: This presentation is designed to be explained verbally in-person therefore not all slides have notes or descriptions.
Why Today famous hotels are opting out of OTA's, expedia, booking.com etc. ?
The presentation explains why and what are those big guns doing now. What strategies are they implementing.
We have tried explaining it in a term that a non technical person can also understand and benefit from the content.
we speak about increasing brand awareness and improving sales in terms of room nights and other revenue generation methodology, we at ima-appweb.com are focused on creating digital marketing strategies, brand awareness programs, graphics, creatives, booking engines and payment gateway, which can be used together as one product.
How Hotels, Online Travel Agents (OTAs) or Airlines can leverage social media?RateGain®
How Hotels, Online Travel Agents (OTAs) or Airlines can leverage social media to create buzz and increase online bookings through the network of their exisiting fans and guests?
Social Media for Travel & Tourism: Maximise ROITA Fastrack
How Social Media revolutionized the way we travel? What are Social Media Best Practices? 4 top tips for maximizing your presence on the top Social Networks. What is Social Media ROI and how to calculate your return?
Social Media Tips for the Advanced Hotel MarketerLeonardo
Learn advanced social media tips for hotel marketers from industry experts, Founder of Reknown, Daniel Edward Craig and Social Media and Marketing Community Manager of Joie de Vivre Hotels, Morgan Kunse.
Building the Structure and Mechanics of a professional sales organizationJeremiah Fellows
In this talk delivered during Denver Startup Week 2013 I discuss the structure and mechanics necessary for predictability in sales.
The one thing a company needs as much as sales is predictability. In this talk I cover some strategies for understanding a sales process such as persona building and customer journey mapping. I explain how to use this information to document and track the sales process with a focus on using agile methods to evolve an effective and predictable sales process.
Hotel Digital Marketing Trends Presentation - Best Stay Croatia 2015 Conference - 20 November 2015.
identify any key area where you are able to provide added value to the traveler across the path to purchase, whether by personalizing, providing the best instant service, offering better value for money, saving time or providing a stress-free experience to consumers, or connecting them to other consumers. Then, decide which tools or devices will enable you to respond to these needs across the traveler’s path to purchase.
The travel industry continues to experience changes, stemming from travelers' interest in a more authentic travel experience, comfortable prices and convenience - as well as from technologies which enable companies to respond to these needs. Competitors in the market - including hotels, OTAs, apartment rentals, aggregators and search engines - turn to digital to enhance their offering before, during and after the traveler's journey.
In this paper we examine how the Leisure & Tourism Industry is approaching mobile technology and we provide our top 6 tips to consider when making the transition into the mobile environment.
In 2014, they are looking at 14 trends they think it will drive travel industry and consumers this year and beyond. Design, user experience, data, and ease of travel will define travel trends in 2014, and the14 trends reflect that.
Skift Report: 14 Global Trends That Will Define Travel in 2014Rafat Ali
At the start of 2014, we’re looking at 14 trends we think will drive travel industry and consumers this year and beyond. Design, user experience, data and ease of travel will define travel trends in 2014, and our 14 trends reflect that.
Digital customer engagement is a critical success factor for market players in the travel sector. Switching between brands has never been easier for travelers. That's why it's critical for marketing and digital experts to offer a differentiated customer experience (CX) to better meet the consumers changing expectations for engagement with brands.
Today's digital solutions need to be built around customer engagement to provide an optimal and omni-channel CX. While the boundaries between physical and digital trade are increasingly blurred, strong brands understand they need to offer the best possible customer engagement tools.
In this new report, Redefining Digital CX in the Online Tourism, you'll explore the latest best practices for digital strategies: among them, conversational marketing approaches to bring back a human touch to the heart of the customer experience.
From big data to personalization, a new year brings new advancements in technology and marketing strategy. Learn what hotels and hospitality brands can expect for the year to come.
"Digital Transformation for European Tourism: How the future will be shaped" ...Giuseppe Taranto
"Digital Transformation for European Tourism: How the future will be shaped" - Giuseppe Taranto - Speech as Guest Speaker for mini MBA in World Class Enterprises focused on Digital Transformation in Tourism organized by Khon Kaen University and Payap University in Thailand. March 06, 2021
Vast amount of data is generated at every step of the travel cycle. How to convert this data to derive value for customers? Learn more through this whitepaper
המגמות הדיגיטליות בשירותים הפיננסיים ב-2019 מראות איך מוסדות פיננסיים מאמצים טכנולוגיות ביג-דאטה ו-AI כדי להציע ללקוחות שירות טוב יותר ולספק את דרישותיהם בכל מקום
למרות שרבות מהטכנולוגיות הללו אינן חדשות, הן שולטות באופן שבו המגזר הפיננסי פועל וגדל במהלך 2019. הוסיפו אותן לחבילה הקיימת של פלטפורמות וטכנולוגיות שכבר מתפתחות או מוחלפות בפתרונות חדשים ומתוחכמים יותר המבוססים על AI ועל מכונות למידה ממוחשבת.
מעבר לטכנולוגיה, כל המגמות של השנה ממוקדות בלקוח - השימוש ב-AI ובצ'טבוטים, בארנקים אלקטרוניים, בביג דאטה ובבנקאות פתוחה - נועדו כולם לשפר את השירותים ולהפוך אותם לפרסונליים יותר ויותר, על מנת לספק את דרישות הלקוחות וציפיותיהם.
ככל שהטכנולוגיות ימשיכו להתפתח, המגמות של השנה יחליפו אסטרטגיות מיושנות יותר, ויובילו בסופו של דבר לפתרונות מתקדמים יותר לצרכן המודרני.
In 2019, financial institutions are getting more and more comfortable with digital technologies, digitizing processes, embracing big data and AI, and adopting new delivery methods beyond mobile to satisfy customer demand.
Although many of these technologies are not new, they dominate how the financial sector operates and grows in 2019. Add them to an already existing suite of platforms and technologies that either evolve or are replaced with new, more sophisticated solutions based on AI and machine learning. Beyond tech, all the trends of the year are customer-centric – the use of AI and chatbots, e-wallets, big data, and open banking are all meant to improve and personalize services to satisfy customer demands and expectations. As technologies continue to evolve, the trends of the year will replace outdated strategies and eventually lead to even more progressive solutions for the modern consumer
הצורך בחללי עבודה משותפים (coworking) גדל במהירות בכל רחבי העולם, ומעניקים יתרונות רבים הן לעובדים והן לעסקים ולחברות מכל סוג. במחקר זה נמנה את הגורמים המניעים את מהפכת חללי העבודה המשותפים ואת המגמות והחידושים הבולטים בשנת 2019
The coworking spaces revolution is driven by the need for affordable and flexible workspace that benefit both businesses and employees. Carmelon Digital Marketing research reveals the latest trends.
Employees thrive in coworking spaces and businesses enjoy a wealth of benefits too. Are coworking spaces a fad or a necessity
המחקר המעמיק שערכנו בנושא מגמות וחידושים במסחר האלקטרוני לשנת 2018 מציע תובנות מרתקות על המגמות החשובות ביותר בשנה הקרובה, כשעיקר המסקנות שעולות ממנה הוא שמסע הרכישה האלקטרוני הוא עניין מורכב, שיכול להתרחב גם מחוץ לגבולות הרשת, בצורת קניות בחנויות פיזיות. במקרה זה, התקשורת הרב-ערוצית היא אסטרטגיה חיונית מאוד, בהיותה מעודדת אינטראקציה בין הקמעונאים לקונים בכל הערוצים - מחזית החנות ועד למכשירים חכמים, מחשבים נייחים, מיילים, מוקדים טלפוניים, יישומים חכמים, ואפילו טלוויזיות חכמות.
בנוסף, המודל הסיני של מסחר אלקטרוני הוא דוגמה רבת עוצמה למה שניתן להשיג עם שילוב מדוייק בין מיתוג-מובייל-לקוח. סין מהווה דוגמה מרשימה גם לאופן שבו שימוש בביג דאטה וב- AIיכול להגביר את המכירות וההכנסות
The e-commerce purchase journey is complex, and it can expand offline. Here, omnichannel is the only strategy that makes sense as it fosters interaction between retailers and shoppers across all channels, from storefronts to smart devices and desktops, through emails, call centers, smartphone applications, and even smart TVs.
The Chinese e-commerce model is a powerful example of what is possible to achieve with the right mobile-branding-customer service combination. China also serves as an example of how using big data and AI can boost sales and revenues.
תהליך מכירת ורכישת רכב בדיגיטל, עובר בימים אלו מהפכה של ממש. לא עוד נתיב רכישה מסורתי של יצרן-סוחר-קונה, אלא התמקדות במובייל, באפליקציות ייעודיות, במדיה החברתית, ובקרוב גם שימוש בטכנולוגיות מציאות וירטואלית, מכוניות מחוברות ותקשורת רב-ערוצית בין רכבים
מחקר זה יבחן את המגמות הדיגיטליות של היום, יזהה מה הצרכנים רוצים, מה הוא מסע הרכישה שלהם, מה הם הערוצים הדיגיטליים העיקריים לצרכי מחקר, מידע ונתונים אחרים שיכולים לעזור למוכרים לזהות במהירות את הקהל שלהם ולהתחרות בשוק הרכב עם הכלים המדוייקים והאסטרטגיות הנכונות.
חלק ממגמות השיווק הדיגיטלי למלונות בשנת ב-2018 מתפתחות בקצב מהיר וייכנסו בקרוב לשימוש, בעוד שאחרות - כמו הקדימות הניתנת בתוצאות החיפוש לאתרים מותאמים למובייל (mobile-first) - הן כבר מציאות קיימת שאי אפשר להתעלם ממנה. אז במה צריך להתמקד? השנה, יותר מתמיד, המגמות המרכזיות בשיווק דיגיטלי למלונות מתמקדות בשגרירים החשובים ביותר של המלון שלכם: האורחים. אסטרטגיה שיווקית טובה ורלוונטית תבטיח שהאורחים שלכם ולקוחות פוטנציאליים נוספים יהיו מרוצים ושמחים.
הצלחתם של מנועי meta-search אינה מפתיעה: הם מאפשרים לצרכנים לחפש את העסקה הטובה ביותר בזמן קצר, באמצעות קיבוץ של מלונות, טיסות ושירותים נוספים באתר אחד. כך, הם מאפשרים לצרכנים לחסוך זמן וטרחה. האתרים כבר מזמן אינם מסתפקים בהצעת השוואת מחירים בלבד; והם מנסים לייצר ערך לצרכן – ומכירות עבורם – באמצעות תוכן, חוות דעת, התאמה אישית ושירות, כדי להתמודד עם מתחרים חדשים במעלה משפך המכירות.
Mobile First it is.
ההשקעה במובייל מחויבת המציאות. חווית המובייל אינה תרגום של חווית הדיגיטל הכללית שבאה לידי ביטוי בדסקטופ, אלא היא נשענת יותר על מידיות ולוקליזציה. יצירת חווית מובייל דורשת שימוש בפיצ'רים של הטלפון הנייד (כגון מצלמה), ומאפשרת לייצר קרבה, פרסונליזציה ונאמנות.
A “Mobile First” strategy is more important than ever. It requires more than merely transferring a general e-commerce experience into a mobile format as it is more instant and local, and it enables leveraging of the mobile device’s features, such as the camera. Proximity, personalization and loyalty are the three key themes for mobile in 2018.
החסם הגדול בשוק המסחר האלקטרוני, הלא הוא אפקט המיידיות של קבלת המוצרים שהזמנת, הולך ונעלם עקב תחכום גובר בשוק המשלוחים והלוגיסטיקה, והוא מפנה את המקום לאתגר ה"התנסות וההרגשה" של המוצרים טרם הקניה. שתי הסיבות הללו הן אולי ההסבר הפשוט ביותר לעלייתה של הקמעונאות חוצת-הערוצים, בה אונליין, מובייל, סושיאל, וחנויות פיזיות, כולם מתמזגים זה בזה לכדי חויית קניה שקופה ורציפה אחת, כאשר כל ערוץ ממנף את יכולותיו התחרותיות – ותומך, בו זמנית, בערוצים האחרים.
המסחר האלקטרוני איננו – ולא היה מעולם – רק "ערוץ מכירות", ובשנים האחרונות, חברות החלו להפנים זאת. "אל תחשבו על המסחר האלקטרוני כערוץ. זו דרכם של צרכנים לברר, לרכוש, לחוות מותגים, ואז, בסופו של דבר, לקבל אותם", אומר סנדי דגלאס, סמנכ"ל בכיר, קוקה-קולה צפון אמריקה.
ואכן, המסחר האלקטרוני הוא רכיב של קמעונאות חוצת-ערוצים. שחקנים פיזיים מבססים את נוכחותם הדיגיטלית, ומתחרים דיגיטליים מבססים נוכחות פיזית. הדבר בא לידי ביטוי בפעילות אינטנסיבית של מיזוגים ורכישות, כאשר הדוגמאות הבולטות הן רכישת הקמעונאית הפיזית Whole Foods Market ע"י Amazon, ורכישת Jet.com ע"י Walmart. יותר ויותר קמעונאים משתמשים בחנויות כאולמות תצוגה, התומכים בצורך של הקונים לגעת, לנסות ולמדוד לפני הרכישה המקוונת.
חברה שמעוניינת להצליח במסחר אלקטרוני תמנף ערוצים פיזיים ודיגיטליים כאחד, על מנת לספק חויית קניה שקופה ורציפה. חברה כזו תציע את "המחיר הטוב ביותר" תוך שימוש בטקטיקות כמו מינויים, קופונים, cashback, או נאמנות, ותציג את חוות הדעת של הלקוחות על פני הערוצים השונים. כמו כן, היא תציע משלוח חינם / מהיר / באיסוף עצמי.
הבנה של מסחר במדיה החברתית ובמובייל, שילוב בוטים ואינטליגנציה מלאכותית לתוך אלה, ופרסונליזציה, יסייעו לקמעונאיות לייצר יתרון תחרותי ויהפכו עם הזמן לגדר חובה.
אך יותר מכל, יש לזכור כי מסע הקניה אינו מורכב מערוצים; אלא, הלקוחות מעוניינים בחוויית קניה רצופה, למדוד ולנסות פריט בחנות ולרכוש אונליין, להשתמש במציאות מדומה ו/או רבודה, לקבל מידע על המוצר ולאסוף אותו מהחנות, ועוד.
As the immediacy of receiving the products you need becomes a non-issue in e-commerce due to increasingly smart logistics, the main challenge left is the desire to try or feel the products first. This might be the simplest explanation for the rise of omni-channel, where the online, mobile or social channels, and brick & mortar stores, are mixed into a seamless shopping experience, each leveraging its own virtues and supporting the other channels at the same time. E-commerce is not, nor has it ever been, merely a ͞sales channel͟, and companies have adapted to this notion. ͞Don’t think of e-commerce as a channel. It’s a way for consumers to research, to buy, to experience brands and then, ultimately, to have them have fulfilled͟, says Coca-Cola North America’s EVP Sandy Douglas. E-commerce, therefore, is becoming a component of omni-channel commerce. Brick & mortar competitors establish digital presence, and previously pure-play digital competitors establish a physical presence. Recent acquisitions have established the market’s dynamics even further – e.g., Amazon’s acquisition of Whole Foods Market, and Walmart’s acquisition of Jet.com and Bonobos. More retailers today use stores as display spaces that support the need to try out and try on prior to purchasing online.
אמאזון עשויה להיות ״משבשת התעשיות״ הגדולה של העשור האחרון, והיא ממציאה מחדש תעשיות באמצעות מסחר אלקטרוני, תוך שהיא שומרת על מיקוד אסטרטגי בלקוחותיה. דו״ח זה בוחן חלק מהטקטיקות בהן משתמשת אמאזון בתעשיות השונות.
Amazon might be the number 1 distributor of the last decade, re-inventing industries through Ecommerce, through a strategic focus on the customer. This report examines some of the tactics used by Amazon across industries.
חדירת הטכנולוגיה משפיעה על מצב השירותים הפיננסיים באופנים שונים:
• כלכלה שיתופית - מונעת על-ידי רשתות חברתיות
• התנהגות 'על הדרך' – מונעת מאורח חיים אינטנסיבי והצמיחה של טכנולוגיית המובייל
• החיפוש אחר נוחות –מונע מחיבוריות ("האינטרנט של הדברים" וטכנולוגיה לבישה)
ישנה צמיחה בזמן המושקע בשימוש במדיה חברתית בקרב משתמשי אינטרנט בעולם, אשר גורמת להגברת השיתוף והתנהגויות 'Peer to Peer' אשר יוצרות את כלכלת השיתוף.
בנוסף, שיעור חדירת המובייל העולמי מוסיף לצמוח וכתוצאה מכך נולדים פתרונות פיננסיים 'על הדרך' / מובייל. צמיחה בשיעור החדירה של טכנולוגיה לבישה מייצרת לחברות הזדמנויות נוספות.
בנוגע לאימוץ בנקאות אונליין ומובייל כיום, מדינות סקנדינביה מובילות עם שיעור חדירה של למעלה מ-80% של בנקאות אונליין. במדינות האיחוד האירופי, שיעור החדירה עומד על 49% ובמדינות אחרות, בהן ארה"ב, שיעור החדירה הינו מעל 50%.
אנו צופים כי שירותים פיננסיים במובייל יצמחו בשיעור מהיר יותר, כתוצאה מהצמיחה בפתרונות המוצעים באמצעות המובייל וכתוצאה מדרישה של אוכלוסיות צעירות יותר לפתרונות נוחים במיוחד. לפי Federal Reserve, בארה"ב, שיעור השימוש בבנקאות מובייל מוסיף לעלות אך עד כה טרם הגיע לשיעור של בנקאות אונליין, כאשר 43% מכלל בעלי הטלפונים הניידים ו-53% מבעלי הטלפונים החכמים המחזיקים בחשבון בנק, השתמשו בבנקאות מובייל בשנה שקדמה לסקר, בהשוואה ל-71% שהשתמשו בבנקאות מקוונת באמצעות מחשב שולחני, מחשב נייד או טאבלט באותה התקופה.
כיצד להשתמש בדיגיטל כדי לייצר צמיחה?
• בניית אמון באמצעות קשר אישי (תוך שימוש בפלטפורמות חברתיות), בעלות / מומחיות תוכן (שימוש בבלוגים, אתרי מיקרו וכו') וזיהוי נישות באמצעות שקיפות.
• הצעת נוחות. בזמן / במקום (שימוש במכשירים ניידים). שירות עצמי (שימוש במובייל, אונליין וטאבלט).
• הצעת פרסונליזציה. כלי אונליין / מובייל הניתנים להתאמה אישית, תצוגה ספציפית למכשיר (כמו
The high rate of technology penetration is affecting the state of financial services:
• Collaboration economy – driven by social media
• On the go behavior – driven by intensive lifestyles and the rise of mobile technology
• Convenience seeking – driven by connectivity (“the internet of things” and wearable technology)
Time spent on social networking by internet users worldwide is on the rise, causing more sharing and peer to peer behaviors resulting in the “collaboration economy”.
Global Mobile penetration continues to rise, giving birth to more on the go/ mobile financial solutions. Rising penetration of Wearable Technology offers opportunities for companies.
In the EU, online banking adoption rates are 49% in the EU, and in other countries, USA included, penetration surpassed 50%.
We expect Mobile financial services to grow at an accelerated rate, due to the increase in solutions offered through mobile devices as well as younger demographics demand for ultra-convenient solutions. According to the Federal Reserve, in the USA, use of mobile banking continues to rise but is yet to reach the rates of online banking: 43% of all mobile phone owners, and 53% of all smartphone owners with a bank account, had used mobile banking in the 12 months prior to the survey, compared to 71% who used online banking on a desktop, laptop or tablet computer in the same period.
נכון להיום, ישנם 2.8 מיליארד משתמשים במדיה החברתית (עליה של 21% משנה שעברה), שהם 37% מאוכלוסיית העולם. זאת בהשוואה ל-3.8 מיליארד אנשים, או 50% מאוכלוסיית העולם, שיש להם גישה לאינטרנט (מקור: GlobalWebIndex).
ב-2016, מדיה חברתית חוותה מספר שינויים שמשווקים צריכים לשים לב אליהם. השינוי המרכזי הראשון נוגע למגוון הרחב מתמיד של פלטפורמות מדיה חברתית, ולעלייתן של אפליקציות המסרים המיידיים. השינוי השני הנו שינויים בשימוש במובייל ובוידאו. השינוי השלישי – המהותי – הוא האינטגרציה של תכונות מדיה חברתית באתרי מסחר אונליין ובאתרי תוכן, או פיתוח ה"ליבה החברתית" באתרים.
העליה בחדירת המובייל ובשימוש בו הביאה לכך שאפליקציות מסרים מיידיים הנן חשובות מתמיד. ב-2016, 27% מהאוכלוסיה השתמשו במדיה החברתית מהמובייל – 1.97 מיליארד אנשים. ב-2017, 34% מאוכלוסיית העולם, או 2.55 מיליארד אנשים, השתמשו במדיה חברתית מהטלפונים הסלולריים שלהם – עלייה של 30% לעומת השנה הקודמת. אפליקציות מסרים מיידיים הנן פופולאריות במיוחד בקרב צעירים; סנאפצ'ט היא המובילה בקרב בני 12 עד 24.
בעקבות אפליקציות טרנדיות כמו סנאפצ'ט, פלטפורמות אחרות מאמצות טקטיקות של "סיפורים" ושל זמינות מוגבלת. פייסבוק היא אחת החברות שהגיבו לסנאפצ'ט באופן הנרחב ביותר, עם Stories של Instagram שבבעלותה, ועם האפשרות לשתף לזמן מוגבל תמונות וסרטונים דרך אפליקציית מסנג'ר שלה.
מהפכת המובייל אינה מוגבלת לטלפונים ולטבלטים: טכנולוגיה לבישה חודרת לתחום המדיה החברתית, משני כיוונים: מחד, פלטפורמות מדיה חברתית משיקות מכשירים מחוברים המיועדים להעלות תוכן לפלטפורמה (למשל, המשקפיים החכמים של Snap); מאידך, חברות טכנולוגיה לבישה כמו Nike, Fitbit משלבות רישות חברתי אך ללא פוקוס מיוחד על הנושא נכון להיום.
מגמת צריכת והעלאת הוידאו בולטת מתמיד. לאחר טרנד ה-360 מעלות, שנשלט על ידי YouTube של גוגל, ישנה צמיחה בטרנד הוידאו ה"לייב", אותו מובילה פייסבוק. החברה מקדמת את הוידאו "לייב" בין היתר באמצעות כפתור בולט באפליקציה שלה לוידאו מסוג זה. מעבר לתוכן, וידאו עשוי להוות את מנוע הצמיחה של המסחר באמצעות מדיה חברתית – שכן צרכנים מדווחים כבר היום על ההשפעה הרבה שיש לוידאו בו צפו במדיה החברתית, על החלטות הקניה שלהם.
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TRAVEL TO MT. RWENZORI NATIONAL PARK WITH NILE ABENTEUER SAFARIS.docxnileabenteuersafaris
Let’s explore the captivating Rwenzori Mountains National Park in Uganda with Nile Abenteuer Safaris. This UNESCO World Heritage Site, also known as the “Mountains of the Moon,” offers unparalleled beauty and diverse ecosystems. 🌿🏔️
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Majestic Peaks:
Mount Rwenzori, Africa’s third-highest peak, dominates the landscape. Its snow-capped summits and glacier-draped slopes provide a challenging yet rewarding adventure for trekkers and climbers.
Ascending these peaks allows you to witness breathtaking vistas and experience the thrill of high-altitude trekking.
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Discover the rich history and folklore surrounding the Rwenzori Mountains.
Planning Your Visit:
Trekking and Climbing:
Select from various trekking routes tailored to different skill levels and durations.
Experienced guides and porters ensure a safe and enjoyable journey to the summit.
Wildlife Viewing:
Embark on guided nature walks to spot diverse wildlife, including primates, birds, and endemic plant species.
Keep an eye out for the Rwenzori hyrax, blue monkeys, and various bird species.
Accommodation:
Rest and rejuvenate in comfortable lodges, campsites, and guesthouses within and around the park.
Experience warm hospitality amidst the tranquility of nature.
Conservation:
Support conservation efforts by adhering to park regulations and practicing responsible tourism.
Your visit contributes to preserving this pristine wilderness for future generations.
Embark on an Unforgettable Adventure:
Whether you seek the thrill of summiting Africa’s legendary peaks or the serenity of exploring remote landscapes, Mount Rwenzori promises an unforgettable journey into the heart of nature’s majesty. Start planning your expedition today and unlock the secrets of this captivating natural wonder!
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https://www.rwenzoriexpeditions.com/treks/rwenzoris-gorilla-trek/
For more information;
WhatsApp: +256 752 397520
Email: info@nileabenteuer.com
Website: www.nileabenteuer.com
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Montreal boasts a vibrant artistic heritage, showcased in its top art galleries and museums. From the expansive collections at the Montreal Museum of Fine Arts to the cutting-edge exhibits at the Musée d'art contemporain, discover the city's rich cultural landscape. Experience dynamic street art, indigenous works, and contemporary pieces, reflecting Montreal's diverse and innovative art scene.
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In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
Discover Palmer, Puerto Rico, through an immersive cultural tour that unveils its rich history and vibrant traditions. Experience lively festivals, savor authentic cuisine, and explore local markets. Visit historical landmarks, museums, and stunning colonial architecture. Engage with friendly locals, enjoy live music, and hike scenic nature trails, all while participating in cultural workshops and discovering unique artisan crafts.
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
About the Company:
The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
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3. WHAT’S NEW IN DIGITAL TRAVEL?
BRAND CENTRICITY CONSUMER CENTRICITY
The biggest trend in the hotel, accommodation and travel
industry for 2015 - 2016 is
Consumer Centricity
5. Understanding the Path to Purchase and the triggers affecting each stage
CONSUMER CENTRICITY: TRAVELER’S JOURNEY
Reviews,
Social
Media
Content,
Ads, Search
and Social
Reviews
Content
Reviews, Cross
Services,
Concierge Aps
and Social
Reviews
Staying
Websites,
OTAs,
Reviews
TRAVELER‘S
JOURNEY
6. To offer value to consumers, travel industry competitors must understand what is driving
consumers:
WHAT ARE THE MAIN CONSUMER TRENDS?
They are looking
for the best offer
that would
maximize the value
they are getting for
their money
They are looking
for the most
convenient,instant
experience, straight from
their mobile, seamlessly
moving between channels
They rely on their
social network and
friends – as a result,
we are witnessing a
booming “sharing
economy”
The travel
consumers
are increasingly
searching for a
tailored, personal
experience
PERSONAL
CONVENIANT
SOCIAL
VALUE FOR
MONEY
7. Competitors are increasingly responding to consumer needs via the following strategies:
WHAT ARE THE MAIN COMPETITOR STRATEGIES?
Competitors
respond with
loyalty programs
Cross-services
that enhance the
customer experience
Focus on mobile
strategy: pre-stay,
on-stay, post-stay
apps and concierge
services
Focus on location
based & connected offers
Competitors seek a
share of the Sharing
Economy with new
models
Emphasizing
reviews to support
the consumer
decision process
Using big data for
personalization –
“Just for You”
Social Log-in
Special offers
per segment –
including
content,
commerce,
experience
PERSONAL
CONVENIANT
SOCIAL
VALUE FOR
MONEY
8. Circle: Main consumer trends | Arrows: Respective strategies
TREND MAP - ROUNDUP
Loyalty
Entertainment
Luxury
Mobile +
omni-channel
Instant
Concierge
New Price
Cross-services
Paradigms
Self Service
IoT & Wearables
Reviews
Sharing Economy
Referrals
Segmentation
Customization
Personalization
Big Data
Content
PERSONAL
CONVENIANT
SOCIAL
VALUE FOR
MONEY
15. The Consumer-Centric approach drove many competitors to offer “end-to-end
experiences”, realizing that the consumers don’t want “a hotel”, “a flight” or
“tickets”: they want a great experience.
The most prominent instruments we have noticed for creating such
experience are:
Content - ideas, inspiration, reviews which pertain to the entire trip (including
dining, tickets and even social acquaintances)
Mobile – self service, concierge apps, digital wallet etc.
INTEGRATION ALONG THE PATH TO PURCHASE
17. Personalization = better conversion. The more relevant the content / offer to the
consumer, the more he/she are likely to make a purchase.
Today, Personalization is enabled by mobile, but it also stems from the rise in “big
data” and the ability to analyze the data, reaching “micro segments”.
Industry competitors are also targeting consumer segments, and this is
increasingly based on data analysis.
TREND #1: PERSONALIZATION
18. Enabling Technology: Big data
TripAdvisor’s 'Just For You' personalization feature
PERSONALIZATION | SPECIAL OFFERS
19. PERSONALIZATION | CONTENT
Community Research
On the Trip
TripAdvisor uses personalized content to drive traffic to its site
Content Drives Audience
Audience
Drives Leads
Community
Drives Content
21. “Luxury” Airbnb – “One Fine Stay” (UK):
Adaptation of the Airbnb model, targeting a specific client segment.
PERSONALIZATION | SEGMENTATION
22. Utrip uses an artificial intelligence platform to help travelers plan personalized itineraries
PERSONALIZATION | CONTENT
23. According to Traveler’s preferences, Utrip deliver personalized day-by-day itineraries with
sorted combinations of hotels, sites, activities and restaurants
PERSONALIZATION | CONTENT
25. The need for extra convenience is a mega-trend concerning any industry
This stems from lack of time on the one hand – and the consumers’ growing
reliance on technology to make their life easier
Common strategies include:
Omni-Channel – “All in one place”
Mobile – “Wherever / Whenever”
Cross-services – “One Stop Shop”
Instant offers – concierge apps and services, immediate &
location-based offers (sometimes based on Internet of
Things/ beacons
INTEGRATION ALONG THE PATH TO PURCHASE
26. TripAdvisor acquired Viator – a global leader in online tours and attractions
bookings.
CONVENIENCE | CROSS-SERVICES
27. Booking Now shows the best nearby properties with immediate
availability in a single page, personalized experience.
Available for mobile and Apple watch.
CONVENIENCE | CROSS-SERVICES
28. Priceline.com and other OTAs now enable mobile wallet payment
CONVENIENCE | CROSS-SERVICES
Pay with
Google
Wallet
29. The Intercontinental (IHG) mobile app caters to the travelers’ different
needs across their journey
CONVENIENCE | CROSS-SERVICES
30. CONVENIENCE | SERVICE INNOVATION
iBeacon technology
Beacons placed in the lobbies and restaurants of the IHG hotels recognize IHG REWARDS CLUB
members using the IHG APP in close proximity. They then send information to the guest’s
smartphone, including personalized notifications and offers relevant to their stay. The pilot is
being implemented in a selection of hotels in China.
31. CONVENIENCE | SERVICE INNOVATION
Hilton Hotels app lets guests make actions as: Room selection, Check-in,
special requests etc. (before and during their stay).
“93% of guests saying they’ve felt satisfied or extremely satisfied with the
experience.”
32. CONVENIENCE | SERVICE INNOVATION
Marriot hotels mobile app is adjusted to variety of devices including Smart
watch
33. CONVENIENCE | OMNI-CHANNEL
Airbnb offers tools on mobile & Apple Watch for travelers – as well as for
hosts. Similarly, HomeAway offers innovative tools for hosts, recognizing
that apartment sharing success depends on the quality and variety of
rentals.
34. CONVENIENCE | INSTANT MESSAGING
Instant messaging platforms used by hotels: Hyatt hotels contact their
guests by using WeChat. KLM airlines contact consumers with
WhatsApp.
35. CONVENIENCE | INSTANT MESSAGING
La Quinta Hotels offers to their clients fast internet upgrade and “Ready
For You” service – Guests get instant message (SMS/Email) when their
room is ready.
36. CONVENIENCE | INSTANT MESSAGING
Emoji Room Service - Aloft Hotels launched TiGi service (Text it. Get it).
Guests can simply text an emoji of what they want to the hotel’s front desk and
within minutes, the delivery is made.
"Our guests can now talk to us like they talk to each other“
- Paige Francis, vice president of global marketing for
Starwood Hotels
37. CONVENIENCE | SOCIAL CUSTOMER SERVICE
Hyatt and Hilton hotels chains have set up dedicated Twitter accounts which
provides a 24/7 concierge services in any matter for their guests.
39. The rise in social networks has created a new sharing economy, where people
are interested in, and in buying from, other people whom they
don’t necessarily know.
Consumer trust other consumers’ opinions, more than they trust brands.
Competitors increasingly turn to incorporate social media in their tactics,
whether by managing platforms or by incorporating the reviews into the site
(so that the consumer will not look elsewhere).
TREND #3: SOCIAL
40. Hotel reviews are tremendously important when it comes to choosing a hotel.
According to TrustYou, Travelers are 3.9 times more likely to choose a hotel
with higher review scores when the prices are the same
When hotel prices are increased for hotels with better review scores,
travelers are more likely to book the hotel with the higher score even when it
costs more.
76% of travelers were willing to pay more for a hotel with higher review
scores, when asked explicitly.
SOCIAL | REVIEWS
41. SOCIAL | REVIEWS
95%
is spent reading a hotel’s
reviews prior to booking.
are read, on average
by leisure travelers.
7 Reviews 30 Min
of travelers read
reviews prior to
booking a hotel.
Source: Consumer Research Identifies How To Present Travel Review Content For Optimal Bookings // TrustYou
Review Data Has A Significant Impact On Travelers’ Booking Decisions
42. Hotels today embrace customer reviews, recognizing their importance to the
customers, and thus enabling the customer to complete its journey without
leaving the site.
SOCIAL | EMBRACING REVIEWS
Marriott displays “Marriott Verified Reviews”
43. Planely connect you with other travelers who are on the same flight, or at the
same departure or arrival airports as you.
SOCIAL | NETWORKING
44. INTEGRATION ALONG THE PATH TO PURCHASE
In order to achieve loyalty, a company must go back to the parameters
that drive consumer decisions – and offer an added value for at least
some of them:
Better value for money – additional night for free, free upgrades etc.
Personal, outstanding service – self service, concierge, personalized perks,
customized offers etc.
Convenience throughout the travel lifecycle – order, check-in via app,
ordering via mobile, etc.
45. VFM | NEW PRICE PARADIGM
HotelTonight, an app launched in 2011, today has 11 million users in almost 30
countries. The app helps cover for hotel vacancies – while saving consumers
money.
46. In the “opaque“ model, certain elements of the service, including the
identity of the travel service provider, are not disclosed to the consumer
prior to making a reservation.
Priceline.com is a leader in the „opaque“ travel reservation
VFM | “OPAQUE” PRICING
47. Expedia makes opaque accommodation room reservations available on its
principal website under the name „Expedia Unpublished Rates“
VFM | “OPAQUE” PRICING
48. VFM | NEW LOYALTY PROGRAMS
Starwood has integrated Apple‘s Passbook
Pre-stay: photos, hotel address, confirmation number
Upon arrival: notification upon check-in with the room number Upon
departure: survey.
49. Guests booking with IHG in one of more than 50 key destinations across
the globe will be able to use Stay.com to research and plan their travel, and
create personalised travel guides to share with friends.
VFM | USEFUL CONTENT
50. Best Price Guarantees are
common on OTA and Meta-
Search engines; but they are
now also penetrating the direct
sales channel (by hotels).
VFM | BEST PRICE GUARANTEE
51. Orbitz: Refer a friend -
When friends join,
they‘ll get a $25 promo
code for their first hotel
stay.
You‘ll get $25 in
Orbucks once they
complete their first
hotel stay of $50 or
more.
VFM | REFERRALS & LOYALTY
52. VFM | LOYALTY
Starwood Hotels offers companies the SPG (Starwood Preferred Guest) program – can
enjoy discounted rates, room upgrades, late check out and more.
54. The relationship between the OTAs and hotel operators has been the subject of wide
debate in the industry.
OTAs have aggressively focused on hotels to provide a higher share of their revenues
as the commission from selling flights has declined, and they have tried to attract
consumers by reducing the cost of booking as much as possible.
However, industry regulation (including self-regulation) has leveled the playground
for hotels, and they are now free to offer best price guarantees via their websites.
In addition, hotels are imitating OTAs and are offering more cross-services, such
as car rentals and airline tickets.
OTAS VS. HOTELS
Source: Schieber Research, Deloitte, Google Trends
55. In Sep. 2015, Google announced some changes to how it markets and
distributes hotel inventory, making it easier for hotels to list their properties
directly on its site — and to collect leads seamlessly on mobile devices —
while skipping middlemen like online travel agencies (OTAs) and other
metasearch sites.
OTAS VS. HOTELS
http://www.google.com/ads/hotels/getstarted/index.html
57. Founded in 2008, Airbnb connects "hosts" with
guests through an online platform – Airbnb.com.
Though about two thirds of the listings are for an
entire home, guests have multiple options, ranging
from living room couches to shared and private
rooms to even castles, tree houses, and igloos.
Since Airbnb's creation in 2008, it has hosted over
40 million guests across 34,000+ cities spanning
over 190 countries.
Currently, there are more than 2 million listings
worldwide (75% increase 2014 – 2015) with
about 25% of them in the U.S.
Source: nasdaq.com
AIRBNB | SHARING ECONOMY
58. AIRBNB | SHARING ECONOMY
Airbnb had changed the
accommodation industry, and
is a symbol of the “sharing
economy”– peer to peer
accommodation.
The company reports 353X
growth in summer travel, in 5
years.
59. AIRBNB: SUCESS BY THE NUMBERS
1,200,000
1,100,000
722,575 715,000 715,000
600,000
500,000 480,000
348,117
156,875
Rooms/ Listings in 2015
Source: Skift 2015 (based on company filings for all except Airbnb which is self-reported)
60. AIRBNB: SUCESS BY THE NUMBERS
Source: Skift 2015 (based on company filings for all except Airbnb which is self-reported)
27.68
24
21.1
14.05
12.6
10.09 9.87
8.14
3.24 2.95
Market Cap / Valuation 2015 USD Billion
61. AIRBNB | FOCUS ON COMMUNITY
Airbnb has a community where their users can connect with other hosts, share stories,
ask for advice, and get updates. Moreover, they offer loyalty Program which includes an
incentive for members to book a holiday through the website or to host.
62. Hotel chains are beginning to recognize to the potential threat of the sharing economy, and
particularly Airbnb, especially ever since Airbnb had announced that it will try to attract more
business travelers – the bread and butter of many chains.
Main strategies used by hotel chains:
HOTELS RESPOND TO AIRBNB THREAT
Provide a Better
Experience
•Utilizing the same
competitive tactics
designed to compete
with OTAs
•For example, focusing
on the entire
experience;
incorporating loyal
programs; digital
check ins; concierge
services; etc.
•Offer budget stays –
with hotel amenities.
Leverage the platform
•Apartment rental
platforms provide
another source to
drive visits to the
hotel’s website.
•Hotels may choose to
target specific
segments such as
families through this
platform.
Differentiation
•Hotels might actually
want to leverage
that feeling of ex-
territory instead of
considering it as a
disadvantage.
•In addition, with
vacation rentals,
hotels should
emphasize the
amenities, trust and
security that they
offer the guests.
M&A
•Hotels and OTAs
have turned to deals
in order to win a
share of the vacation
rental market – such
as Expedia’s
acquisition of
HomeAway or
Hyatt’s investment in
OneFine Stay.
63. Hospitality companies are targeting the entire trip, aiming to accommodate the
various needs of the traveler. Through this, companies can offer a better experience
and more convenience, and they can also find new growth.
One of the key technologies for companies in this regard is the smartphone: Hilton, for
example, considers the smartphone as the consumers’ “remote control” for the entire
travel experience.
In this field, OTAs have taken the upper hand, since they have planned the trip (rather
than the accommodation alone) from the start. However, major hotel chains have
already stated that they are concentrating on the traveler’s entire trip as well.
Airbnb has said in an interview to Fast Company in 2014, "Our business isn't the
house - our business is the entire trip.” Indeed, the company is well positioned to
leverage its community to offer additional peer-to-peer services.
EVERYONE’S GOAL: “ENTIRE TRIP”
64. CURRENT COMPETITORS’ FOCUS AREAS
Business
Travelers
Families
Individuals
Airbnb
Home
Away
Hotel
Chains
Boutique
Hotels
Kid &
Co.
Millennials Older Travelers
Millennials Older Travelers
OneFineStay
68. Identify any key area where you are able to provide added
value to the traveler across the path to purchase, whether by
personalizing, providing the best instant service, offering
better value for money, saving time or providing a stress-free
experience to consumers, or connecting them to other
consumers.
Then, decide which tools or devices will enable you to
respond to these needs across the traveler’s path to
purchase.
Keep up with industry trends and create a relevant action
plan in order to provide valuable 'up to date‘ services to your
clients.
CONCLUSION