Mobile Guest Service
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Marriott and Shangri-La hotels provide smartphone and mobile apps to enhance the guest experience. The apps allow guests to book rooms, check-in and out remotely, access loyalty accounts, and request services from an e-concierge. They can use their smartphone as a mobile room key for contactless entry and in-room services like dining. The mobile apps empower guests with self-service options and convenience before, during and after their stay.
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Marriott's mobile app
The mobile app allows users to search and book hotels, check in and out using their phone, unlock their hotel room with their phone, submit service requests, and access their account details. It provides features like mobile key, mobile check-in, ability to submit requests, and view account information. Users can search for hotels by location, name, or points of interest and book same day. They can also save favorite hotels and room preferences.
Tourismart by SimpleApps
Tourismart is a mobile app solution for hotels that allows guests to access hotel services, make reservations and place orders directly from their mobile devices. The app aims to improve communication between guests and hotels by providing instant services and customized experiences without the need for brochures or phone calls. It utilizes Internet of Things (IoT) technology and beacons to enhance the hotel experience and engage guests more effectively. The all-in-one solution is designed to help hoteliers better understand guest needs, increase revenues and provide a superior quality of service.
Hotel guest cycle
these are various stages in the hotel. a guest checks in hotel. prearrival stage, during stay activities, departure and post departure activities
Reception
This document discusses the role and responsibilities of the hotel reception desk. It begins by introducing the reception as the front-end of the front office where guests build their initial impression of the hotel. The main roles of reception include welcoming guests, registering guests, assigning rooms, and providing information. Guest registration is important as it creates a relationship of trust between the hotel and guest and allows the guest to access services while requiring them to follow house rules. The document then outlines procedures for guest arrival and departure, registration, handling VIP guests and luggage, safe deposit lockers, and other front desk functions.
Check in procedures
The document outlines hotel check-in procedures. It discusses registration requirements, including collecting guest information and identification. It also covers different check-in procedures for various guest types like foreigners, VIPs, groups, and walk-ins. Room assignments are based on status codes that indicate availability. Procedures are more streamlined for VIPs, who may receive amenities and a personal attendant, while groups are handled by registering with a group leader.
Bcc see ghana team lower six
1) SeeGhana is a proposed tourism app that aims to showcase Ghana's regions, attractions, accommodations, and transportation through user reviews, maps, photos, and booking tools.
2) The app would be unique in offering social networking features, offline travel planning, local recommendations, and games to educate and engage users.
3) Revenue streams would include booking commissions and future advertising, with profits reinvested in Ghana's tourism industry and economic development.
Ritz carlton an analysis
Both the Ritz Carlton and Renaissance Hotels have adapted their concierge services to incorporate new technologies that allow guests to access personalized recommendations and information from any location. The Ritz Carlton uses guest-preferred apps and social networks to provide customized, location-based suggestions, while Renaissance Hotels created an in-house search engine called the Navigator Program that draws on insights from all hotel employees to develop a unique database for each location. The goal of both brands is to enhance the guest experience through modernized concierge services that extend the hotels' personal touch when guests are on the go.
Tourism 1
This document discusses the qualifications and language needed for the job of a receptionist. It provides vocabulary related to checking in and out of a hotel as well as getting information about flights at an airport. An example of a day as a travel representative is also described. There are exercises to classify different tourism-related jobs and identify opposites of certain traits. Finally, lyrics to the song "Soul Sister" are referenced.
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Marriott's mobile app
The mobile app allows users to search and book hotels, check in and out using their phone, unlock their hotel room with their phone, submit service requests, and access their account details. It provides features like mobile key, mobile check-in, ability to submit requests, and view account information. Users can search for hotels by location, name, or points of interest and book same day. They can also save favorite hotels and room preferences.
Tourismart by SimpleApps
Tourismart is a mobile app solution for hotels that allows guests to access hotel services, make reservations and place orders directly from their mobile devices. The app aims to improve communication between guests and hotels by providing instant services and customized experiences without the need for brochures or phone calls. It utilizes Internet of Things (IoT) technology and beacons to enhance the hotel experience and engage guests more effectively. The all-in-one solution is designed to help hoteliers better understand guest needs, increase revenues and provide a superior quality of service.
Hotel guest cycle
these are various stages in the hotel. a guest checks in hotel. prearrival stage, during stay activities, departure and post departure activities
Reception
This document discusses the role and responsibilities of the hotel reception desk. It begins by introducing the reception as the front-end of the front office where guests build their initial impression of the hotel. The main roles of reception include welcoming guests, registering guests, assigning rooms, and providing information. Guest registration is important as it creates a relationship of trust between the hotel and guest and allows the guest to access services while requiring them to follow house rules. The document then outlines procedures for guest arrival and departure, registration, handling VIP guests and luggage, safe deposit lockers, and other front desk functions.
Check in procedures
The document outlines hotel check-in procedures. It discusses registration requirements, including collecting guest information and identification. It also covers different check-in procedures for various guest types like foreigners, VIPs, groups, and walk-ins. Room assignments are based on status codes that indicate availability. Procedures are more streamlined for VIPs, who may receive amenities and a personal attendant, while groups are handled by registering with a group leader.
Bcc see ghana team lower six
1) SeeGhana is a proposed tourism app that aims to showcase Ghana's regions, attractions, accommodations, and transportation through user reviews, maps, photos, and booking tools.
2) The app would be unique in offering social networking features, offline travel planning, local recommendations, and games to educate and engage users.
3) Revenue streams would include booking commissions and future advertising, with profits reinvested in Ghana's tourism industry and economic development.
Ritz carlton an analysis
Both the Ritz Carlton and Renaissance Hotels have adapted their concierge services to incorporate new technologies that allow guests to access personalized recommendations and information from any location. The Ritz Carlton uses guest-preferred apps and social networks to provide customized, location-based suggestions, while Renaissance Hotels created an in-house search engine called the Navigator Program that draws on insights from all hotel employees to develop a unique database for each location. The goal of both brands is to enhance the guest experience through modernized concierge services that extend the hotels' personal touch when guests are on the go.
Tourism 1
This document discusses the qualifications and language needed for the job of a receptionist. It provides vocabulary related to checking in and out of a hotel as well as getting information about flights at an airport. An example of a day as a travel representative is also described. There are exercises to classify different tourism-related jobs and identify opposites of certain traits. Finally, lyrics to the song "Soul Sister" are referenced.
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The front office sections of a hotel serve as the first and last point of contact for guests. Key functions of the front office include room reservations, guest check-ins, room assignments, maintaining guest accounts, and providing guest services and information. The front office consists of several functional areas like reservations, reception, guest relations, and concierge that work together to facilitate accommodation operations and increase guest satisfaction.
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Mobile guest services allow customers to manage all aspects of their hotel stay through a single mobile app. Accor's app allows guests to book a room, check-in online, access their loyalty points and bookings, and receive travel recommendations. Airbnb's app enables travelers to search and book unique homes around the world, message hosts, access their itinerary, and explore neighborhoods through local guides. It also lets hosts list and manage their spaces, interact with guests, and share recommendations with other users. Both apps aim to improve the customer experience before, during, and after their trip through consolidated mobile services.
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Tablet Hotels was founded in 2000 to put ease, romance, and glamour back into travel. They anonymously evaluate hotels and only include those that make guests happy. Reviews come only from real guests. Tablet uses social media like Facebook and Twitter along with their website to communicate with customers and share information like hotel reviews, news, and destination guides to influence customers' travel decisions.
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The document summarizes information about Paradores, a chain of historic hotels located in Spain. It notes that Paradores operates 97 hotels, over 30% of which are designated as culturally significant sites. The document then outlines some challenges facing the brand, such as a weak target customer, lack of special ambience, and issues throughout the customer journey. It proposes improvements to the customer experience, digital transformation, marketing strategy, and use of social media and influencers to promote the historic and cultural aspects of the hotels.
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Reservations Process in Hotel
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Plan mobile
The document outlines a plan for a mobile site targeting young, independent and trendy audiences aged 20-35 who seek unique experiences. The site aims to attract this demographic through an interactive and lively mobile experience that reflects their trend-driven and sharing-focused nature. It will provide general hotel information, offers, weather, contact options, a gallery, map, reservation system, and event calendar to engage audiences and potentially convert them into clients through positive shared experiences.
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This document discusses various types of trains and train systems. It begins by providing a brief introduction on what trains are and the different types of motive power that can propel trains. It then describes 20 different types of trains, including express trains, suburban trains, metro trains, toy trains, bullet trains, and the different types of locomotives like steam, diesel, and electric locomotives. The document provides details on each type, like their routes and purpose. Overall, it serves as a guide to the different train categories and systems that exist in India and around the world.
HotelStand
This document discusses how hotels can promote local experiences to their guests through a new platform called HotelStand. HotelStand allows guests to discover things to do in the local area, book experiences and activities in real time, and have an integrated booking engine for the hotel's front desk. The platform provides metrics to hotels, commissions on bookings, and helps hotels promote the best their community has to offer so guests have less stress when traveling.
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Hot News Letter
This document provides a summary of information about traveling to Mumbai, India. It includes details on when to visit, languages spoken, currency, health risks, tips for dressing appropriately, and how to make hotel and flight reservations. The main points covered are that Mumbai has a tropical climate best visited between October and March, Hindi and English are commonly spoken, the currency is the Indian rupee which can be obtained through eZforex, and drinking bottled water and being aware of health risks is advised. Contact information is provided for visa assistance and international travel reservations.
Mohamed_Nabil_CV1 (1)
Mohamed Nabil Mohamed Wassef is an Egyptian national seeking a career opportunity in tourism and hospitality. He has over 5 years of experience working in hotel receptions in Sharjah and El Gouna, Egypt. His roles have included receptionist, assistant front office supervisor, and handling guest check-ins, checkouts, reservations, and requests. He is proficient in Arabic, English, French, German, and Microsoft Office applications. He aims to continue enhancing his skills through challenging new opportunities.
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Mobile Guest Service
- 1. Session 4 Smartphone and Mobile Guest Service
- 2. ❖Innovative and constant mean of communication or interaction between guests and hotels brands via smartphones and/or mobile app, ❖More convenient for guest as they can decide to do and/or to get what they want at anytime and anywhere before - during and after they stay, ❖Empowered the guests = Self Service, Mobile Guest Service
- 3. Marriott Hotel Smartphone & Mobile Guest Service Marriott Mobile App: ❖ Booking possibility at 3.800 + hotels worldwide, ❖ Guest can see the nearest hotels around their location, ❖ Guests can access their Marriott Rewards account, Mobile Check-In & Check-Out: ❖ Before Arrival: Guests can check-in from the train, plane, or road and get an alert when their room is ready, ❖ At Departure: Guest can simply leave the keys & hit the road and get an e-mail copy of final bill.
- 4. Marriott Hotels Smartphone & Mobile Guest Service Mobile Requests: ❖ Guests interact with a Marriott host before, during and after their stay, ❖ Request anything they need, including extra services, additionals bath amenities, luggage assistant and more => E-Concierge. Mobile Room Key: ❖ Guests received an alert as soon as their room is ready, ❖ Open the door of their room with their smartphone, ❖ Skip the Front Desk and go straight to their room, ❖ Cashless Payment.
- 5. Shangri-La Mobile App: Auguste 2012 ❖ Guest can explore, book, view and edit room reservations at over 70 Shangri-La, Traders and Kerry hotels and resorts, ❖ Manage their Golden Circle loyalty programme membership account efficiently, ❖ Golden Circle Award Points balance and manage the membership account, ❖ Get travel tips, read and share travel stories with Golden Circle members, ❖ Connect to the nearest international toll-free numbers for 24/7 customer support using location-based GPS technology. Mobile Check-In & Check-Out: Same as Marriott ❖ Before Arrival: Guests can check-in from the train, plane, or road and get an Shangri-La Hotels Smartphone & Mobile Guest Service
- 6. Shangri-La Hotels Smartphone & Mobile Guest Service Mobile Requests: ❖ Guests interact with a Marriott host before, during and after their stay, ❖ Request anything they need, including extra services, additionals bath amenities, luggage assistant and more => E-Concierge. Mobile Room Key and extra advantages: ❖ Keyless Entry, ❖ In-room dining menu and order, ❖ Table reservations at different restaurants, ❖ Local weather, ❖ Airline arrival and departure flight status.