This document outlines a plan for developing a mobile website for the Hidden Hotel. It discusses the target audience, which are travelers looking for a nature-focused experience and comfortable with new technology. The plan is to create an intuitive mobile site that provides essential information quickly through visuals and bullet points. Key pages would include home, gallery, rooms, booking, offers, location, hotel information, press, partners, about and contact. Screenshots of the mock mobile site are presented and analyzed, concluding it achieves the goals of an easy to use, visually appealing mobile experience.
Historical Developments
Atrium Concept – a design which guestrooms overlook the lobby ffrom the first floor to the roof was tried to used in 1960’s by Hyatt Hotels
Limited service- hotel was built with guestroom accommodation and limited fast food service and meeting place which became prominent in the early 1980’s
Technological advances- technology has played a major role in developing the products and services offered to guests. Recent adoption of reservations system property management system and in-room guest check out.
Some important development in US Hotel Industry
1846 – central heating
1859- elevator
1881 – electric light
1907 – in room telephone
1910 – American hotel association began (now AHLA)
1927 – Radio in rooms
1940 – air conditioning
1950 electric elevator
1958 free television
1964 holiday Inn reservation system with centralized computer
1965 message light on telephone
1965 initial FO systems followed by room status
1970 electronic cash register or ECR
1970 POS and key-less locks
1970 free in-room movies (Sheraton)
1983 in-room personal computers
1990 world wide web reservation
GUEST SERVICE TRILOGY
CUSTOMERS- are the reason for being of a business. The aim is to satisfy the selected needs of the targeted customers and in the process generate the revenue and make it worthwhile for the owners and employees.
Owners – create and maintain the financial and material resources necessary for the creation of the products and services intended to satisfy the customer’s needs. Without them no business can be created and sustained
Employees – must provide the human resources and technical knowledge required to produce and deliver the intended products and services in a way that satisfies the need of the customers.
Hotel Personnel
General Manager – referred to as the GM and in-charge at the operation and responsible for the over-all performance of the hotel.
Hotel Personnel
Assistant General Manager – responsible in developing and executing plans developed by the corporate owners, general manager and other member of the management staff.
Hotel Personnel
Plant engineer – oversees a team of electricians, plumbers, ventilation, air conditioning contractors and general repair.
Hotel Personnel
Director of security – works with department directors to develop correct procedures that help ensure employees honesty and guest safety.
Hotel Personnel
Parking Garage manager- responsible for supervising the work of the garage attendants and maintaining security to guests and cars in the parking garage and also the maintenance of the garage.
Hotel Personnel
Front office manager – responsible for leading the front office staff in delivering hospitality.
Hotel Personnel
Food and beverage director – oversees the most labor intensive part of the operation which handles everything from purchasing, receiving and storing to preparing and se
Historical Developments
Atrium Concept – a design which guestrooms overlook the lobby ffrom the first floor to the roof was tried to used in 1960’s by Hyatt Hotels
Limited service- hotel was built with guestroom accommodation and limited fast food service and meeting place which became prominent in the early 1980’s
Technological advances- technology has played a major role in developing the products and services offered to guests. Recent adoption of reservations system property management system and in-room guest check out.
Some important development in US Hotel Industry
1846 – central heating
1859- elevator
1881 – electric light
1907 – in room telephone
1910 – American hotel association began (now AHLA)
1927 – Radio in rooms
1940 – air conditioning
1950 electric elevator
1958 free television
1964 holiday Inn reservation system with centralized computer
1965 message light on telephone
1965 initial FO systems followed by room status
1970 electronic cash register or ECR
1970 POS and key-less locks
1970 free in-room movies (Sheraton)
1983 in-room personal computers
1990 world wide web reservation
GUEST SERVICE TRILOGY
CUSTOMERS- are the reason for being of a business. The aim is to satisfy the selected needs of the targeted customers and in the process generate the revenue and make it worthwhile for the owners and employees.
Owners – create and maintain the financial and material resources necessary for the creation of the products and services intended to satisfy the customer’s needs. Without them no business can be created and sustained
Employees – must provide the human resources and technical knowledge required to produce and deliver the intended products and services in a way that satisfies the need of the customers.
Hotel Personnel
General Manager – referred to as the GM and in-charge at the operation and responsible for the over-all performance of the hotel.
Hotel Personnel
Assistant General Manager – responsible in developing and executing plans developed by the corporate owners, general manager and other member of the management staff.
Hotel Personnel
Plant engineer – oversees a team of electricians, plumbers, ventilation, air conditioning contractors and general repair.
Hotel Personnel
Director of security – works with department directors to develop correct procedures that help ensure employees honesty and guest safety.
Hotel Personnel
Parking Garage manager- responsible for supervising the work of the garage attendants and maintaining security to guests and cars in the parking garage and also the maintenance of the garage.
Hotel Personnel
Front office manager – responsible for leading the front office staff in delivering hospitality.
Hotel Personnel
Food and beverage director – oversees the most labor intensive part of the operation which handles everything from purchasing, receiving and storing to preparing and se
Report of the Puravera´s attendance to the Lisbon International Tourism Fair 2011 – BTL, from the 23 to the 27 of February 2011.
This report will identify the actions and targets for the development and promotion of tourism in the region of La Vera. Initially identifies the importance of this international trade fair thanks to the vicinity of the Portuguese market with Extremadura, remember that Spain is still the main destination of Portuguese tourists. Puravera has attended several conferences and has held several meetings with tour operators looking for new destinations and responsible approach to adventure travel.
В этой презентации будут рассмотрены только процессоры для мобильных устройств, и к сожалению останутся без внимания процессоры для ПК. Мобильную графику затрону в одной из следующих презентаций.
Report of the Puravera´s attendance to the Lisbon International Tourism Fair 2011 – BTL, from the 23 to the 27 of February 2011.
This report will identify the actions and targets for the development and promotion of tourism in the region of La Vera. Initially identifies the importance of this international trade fair thanks to the vicinity of the Portuguese market with Extremadura, remember that Spain is still the main destination of Portuguese tourists. Puravera has attended several conferences and has held several meetings with tour operators looking for new destinations and responsible approach to adventure travel.
В этой презентации будут рассмотрены только процессоры для мобильных устройств, и к сожалению останутся без внимания процессоры для ПК. Мобильную графику затрону в одной из следующих презентаций.
Очень, часто даже в уважаемых салонах и магазинах по продаже мобильных устройств, можно услышать очень нелепые советы от продавцов. Например, что новый телефон нужно обязательно разрядить до конца,а потом зарядить. Затем повторить это действие 3 или 4 раза для того чтобы, якобы батарейка, стала работать в полную мощность. Вы слышали такое? Я да и достаточно часто. Что я могу ответить на это? Это полная чушь. Вот сегодня, мы и попытаемся разобраться в всех этих нелепицах. Дабы решить, что есть истина, а что миф.
Смартфоны-флагманы 2013 года, все подробностиBerikU
Привет всем! На связи с вами, снова я Берик Умаров. И сегодня я вам покажу презентацию, в которой вы найдете все смартфоны-флагманы, о которых будут шуметь, которых будут рекламировать, которых будут покупать и громко кричать об их владении!
В частности затронем вышедший в прошлом году Apple iPhone 5, новинку компании HTC One и HTC Butterfly, Samsung Galaxy S 4, LG Optimus G Pro и еще пару моделей китайских и французских производителей. Все их характеристики, до каждой мелочи, до каждого мегапикселя в камере, до каждого дюйма в экране, до каждого мегабайта в оперативной памяти и до каждого ядра и гигагерца в процессоре.
Презентация подготовлена специально для http://mblog.kz
Digital Jungle wanted to leverage the trends of wireless, social media and eCommerce to provide hotels with ways to create deeper relationships with their guests while at the same time create new revenue opportunities for the hotel properties.
Welcome your visitor with our app to give better travel experience.
Your hotel in one app. Hotel plus is a mobile application for guests at your hotel. It gives them access to all of your hotel services on their smart phone or tablet
The aim was to create a Travel Website in for the honeymoon sector using user centered design as main tool.
Collaborators:
Lamya Zalfa Moughabghab: es.linkedin.com/pub/lamya-moghabghab/6b/b3b/37a
Kim Palita Wienands: es.linkedin.com/pub/kim-palita-wienands/8a/388/b1
Manaal Oomerbhoy: es.linkedin.com/in/moomerbhoy
Ingacio Cifuentes:
Anna Day: es.linkedin.com/pub/anna-therese-day/13/953/145
Eric Rivas:
https://www.linkedin.com/in/rivaseric
What is it? A mobile app for iOS and Android, that via a cloud servive conveys information related to where your customers/visitors are. Advice about the information is shown in a news flow, and when you click on an item the underlying information is shown. The last detected information is shown at the top and the flow can be scrolled.
7. WHO IS OUR AUDIENCE? WHAT DO WE WANT
THEM TO DO?
• Our guest are looking for a new experience
• An experience close to nature and raw materials
• Use technology in the booking process
• Aware of new technology : mobiles, tablets…
• Our audience are travelers
• We want them to book the easiest way on mobile devices or on tablets, find information
easily, have an intuitive and easy to use application.
8. ELEMENTS FOR THE MOBILE EXPERIENCE
• Use many visuals
• Use bullet point to give only the straight and essential facts
• Easy to use, intuitive
• Have all the information needed with the possibility to get more information if wanted
• Speed up slow loading website
9. PLAN FOR MOBILE SITE
• Home page – few words about the hotel, how to contact the hotel, where to find it,
promotional packages offered
• Gallery – Slideshow of picture of the hotel and its surroundings
• Rooms – pictures and descriptions of the rooms
• Book a room – possibility to book online a room
• Offers – explanation of our special offers and packages
• Location – Map – Map of Paris and indication on how to get to our hotel
• Hotel – information about the hotel and its philosophy
• Press – Press articles about our hotel
• Partners – information about the partners we are working with
• About Us – Philosophy of the Elegancia Group and social actions undertaken
• Contact – how to reach the hotel for any kind of request
• On each page, have twitter comments, and possibility to access to social medias
such as Facebook, Google+
11. ANALYSIS
• Our mobile website is very easy to use
• Have a lot of visuals
• Have access to all the social medias
• Can see guest reviews
• Have an easy access to all the information
• Easy way to book
We have the feeling that creating this website was very fun and we are confident in saying
that we have created a successful mobile experience for the Hidden Hotel ****
