This document provides information about mobile banking services in India. It discusses how mobile banking allows customers to access and manage their bank accounts through a mobile application. The document outlines several typical mobile banking services including balance inquiries, fund transfers, bill payments, and ATM location services. It also discusses the advantages of mobile banking for both customers and banks, including increased convenience and reduced costs. Security measures for mobile banking transactions are also described, such as encryption, user IDs, pins, and OTPs. The registration process for State Bank of India's mobile banking app is explained in detail over multiple steps. Overall mobile banking usage in India has grown significantly in recent years.

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A PRESENTATION Submitted on:

2. INDEX
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 Introduction to Mobile Banking.
 Mobile Banking Services.
 Why Banks Promote Mobile Banking?
 Technology Changes Behavior.
 Reasons to decided not to use Mobile
Banking.
 Mobile Banking Advantages.
 Security Requirement.
 State Bank of India’s Mobile Banking
(Example).
 SBI Freedom: Registration Process.
 Mobile Banking in India.
 Growth of Mobile Banking.

3. Introduction: (Your Mobile, Your Bank)
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 Mobile Banking is an application that lives on a
mobile phone, which access and manipulates
their bank accounts at anytime & anywhere.
 Mobile Banking is a system that allows
customers to perform a number of financial
transactions through a mobile device.
 Monitoring our Bank accounts through the
Mobiles, is known as Mobile Banking.

4. Mobile Banking Services: 1
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Typical mobile banking
services may include:
 Balance Enquiry.
 Mini Statement Enquiry.
(Detail about last 5 transactions)
 Cheque Status Enquiry.
 Cheque Book Requests.
 Fund Transfer between Accounts.
 Credit/Debit Alerts.
 Minimum Balance Alerts.

5. Mobile Banking Services: 2
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 Bill Payment Alerts.
 Utility Bill Payment.
 Generate OTP.
 ATM Location.
 IMPS- Interbank Mobile Payment Service.
 Manage self Accounts.
 Mobile Top-up and DTH recharge.

6. Why Banks Promote Mobile Banking?
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 Improve customer service and satisfaction.
 Reduce Operating costs. (Cheaper than ATM
Exp.)
 Time Saving Process.
 Increase the customer retention.
 Transaction become more faster.
 Provide multiple services under single mobile.
 Also improve the branding.

7. Technology Changes Behavior: 1
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Customers’ Behavior:
 Save Customer’s Time and Energy.
 Reduces Dependency on Bank Branch.
 Generate More Transactions.
 Become more educated.
 Aware of their money.
 Access their account 24 hours in a week.(24X7)

8. Technology Changes Behavior: 2
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Banks’ Behavior:
 Cost effective for Banks.
 Be able to Generate More Loyalty.
 Increase number of customer by attracting feature.
 Reduce the crowding in bank branch.
 It enables the bank to be better connected with their
customer.
 Helps to retain the valuable customers.

9. Mobile Banking Advantages:
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 Simple and Easy to use.
 Menu based Application Program.
 Transmitted data are secured.
 Almost every handset can Support this feature.
 No need to go for Bank Branch.
 Handle all type of Transactions from anywhere
at anytime.

10. Security Requirement:
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 Every transmitted information between Mobile User
and Banks are
+ In the Encrypted form and Secured by
Firewall,
+ Authorization Key is also exist (UserID)
+ required PIN no. and OTP (One Time
Password).
 When a transaction will done, then authorized
customer will receive a alert message.
 If customer lost their Mobile, they can call to the
bank to block their channel.

11. State Bank of India’s
Mobile Banking Service:
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If you have an SBI account then you should register for SBI
Mobile banking. There are absolutely no hidden costs. SBI offers
Mobile Banking to its customers, in convenient, simple, secure form
and takes the facility of banking at anywhere and anytime.
Registration for SBI Mobile banking is available in two forms.
• Only GPRS Enabled App. (State Bank Anywhere)
• SMS + GPRS Enabled App. (State Bank Freedom)
Most importantly the phone number which you have given
to SBI Branch should be in this Mobile Banking Service.

12. SBI Freedom:
Registration Process- 2.
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Step 2:
Now, we need to install
the “SBI Freedom” App on
your mobile.
Step 3:
Open SBI Mobile banking
App. Application will ask for
userid, then press OK and
then press accept to SBI
terms of services.

13. SBI Freedom:
Registration Process- 3.
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Step 4:
Then it will ask to change the
PIN. Enter your old password and
choose any 6 characters numeric
PIN as new PIN.
If this step was successfully
completed, you will receive two
SMS, One which says "Mpin
changed" and other "Handset
validation successful”.

14. SBI Freedom:
Registration Process- 1.
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Follow the steps carefully and in order.
Step 1:
Send a message to
9223440000 . Content of the
message is “MBSREG”
You will receive two SMS
within the next 5 minutes. One which
gives your userid and default
mpin and the other one is a service
message.
E.g.- userid: alb956, default mpin:
contains 6 numbers.

15. SBI Freedom:
Registration Process- 4.
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Step 5:
(i.) Registration from ATM:
Now, Go to your Nearest SBI ATM. Insert your ATM card, enter
your ATM PIN. choose Mobile Banking and then choose
Registration option. Enter your mobile number and confirm it. You
will receive the response from SBI on your mobile number.
Check the transaction slip from the ATM Machine. It must say
"Request accepted for further processing“. You will almost instantly
receive an SMS.
(ii.) Registration from Branch:
Fill up the mobile banking registration form at your home
branch and then Bank will be processed and you will get the
registration message the next day.
or

16. SBI Freedom:
Registration Process- 5.
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After successfully registration
Process. Login to the app.
Here, It is the First look that
appear after the Login process, and now
you can access your banking account
through your Mobile.
Step 6:
Now Send a message like,
“SACCEPT Userid MPIN” to
9223440000.
Now, Registration Process has
completed…

17. Mobile Banking in India:
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With mobile banking, bank provide the facility to
access their accounts from anywhere, at anytime
and in any condition. Mobile Banking is the newest
area of development in the banking sector and is
expected to replace the credit/debit card system in
future.
In past two years, mobile-banking users has
increased three times. it is extremely easy and
inexpensive to implement. It reduces the cost of
operation for bankers in comparison to the use of
ATMs.
The survey found that Indian users to be more
aware of mobile banking than other countries.

18. Growth of Mobile Banking:
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19. Q&A?
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