presentation

1. MOBILE BANKING
AND
TELE- BANKING
SRIDEVI H.V
1ST YEAR MCOM
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2. MOBILE BANKING:
Mobile banking is a service provided by a bank or
other financial institution that allows its customers to
conduct financial transactions remotely using a mobile
device such as a Smartphone or tablet.
Monitoring our bank accounts through the mobiles is
known as Mobile banking.
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3. MOBILE BANKING SERVICES
 Balance enquiry
Mini statement enquiry
Cheque book requests
 Fund transfer between accounts.
 credit/debit alerts
Bill payment Alerts
Utility bill payment
Generate OTP
 Interbank mobile payment services.
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4. HOW IT WORKS?
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Mobile banking typically through one of three ways:
 SMS messaging
 Mobile web
 Applications developed for iPhone or Android.

5. ADVANTAGES OF MOBILE BANKING
• With mobile banking, users of mobile phones can perform
several financial functions conveniently and securely from
their mobile.
• You can check your account balance, review recent
transaction, transfer funds, pay bills, locate ATMs, manage
investments, etc.
• Mobile banking is available round the clock 24/7/365, it is
easy and convenient and an ideal choice for accessing
financial services for most mobile phone owners in the rural
areas.
• Mobile banking is said to be even more secure than
online/internet banking. 5

6. DISADVANTAGES OF MOBILE BANKING
• Mobile banking users are at risk of receiving fake SMS
messages and scams.
• The loss of a person’s mobile device often means that
criminals can gain access to your mobile banking PIN and
other sensitive information.
• Modern mobile devices like Smartphone and tablets are
better suited for mobile banking than old models of
mobile phones and devices.
• Regular users of mobile banking over time can
accumulate significant charges from their banks.
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7. TELE BANKING
Telephone banking is a service provided by a bank or
other financial institution, that enables customers to perform
over the telephone a range of financial transactions which
do not involve cash or documents (such as cheques),
without the need to visit a bank branch or ATM.
Telephone banking times are usually longer than branch
opening times, and some financial institutions offer the
service on a 24-hour basis. However, some banks impose
restrictions on which accounts may be accessed through
telephone banking and usually limit the amounts that can be
transacted.
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8. How Tele banking works?
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• To use a financial institution's telephone banking facility, a
customer must first register with the institution for the
service. They would be assigned a customer number and
they may be given or set up their own password for
customer verification.
• Customers would call the special phone number set up by
the bank and would authenticate their identity through the
customer number and a numeric or verbal password or
through security questions asked by a live representative.
• The service can be provided using an automated system,
or by live customer service representatives.

9. • The types of financial transactions which customers
may transact through telephone banking include
obtaining account balances and list of latest
transactions, bill payments, and funds transfers between
a customer's or to another's accounts.
• However, the use of telephone banking services has
been declining in favor of internet banking since
internet banking became available in the early 2000s,
and further eroded with the advent of mobile banking in
the 2010s.
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10. ADVANTAGES OF TELE-BANKING
• It is convenient because you can pay your bills on time and
do not have to go to the utility company during the
business hours.
• It saves time as it eliminates waiting in line at the utility
company.
• It is cheaper since the transaction cost is less than
transportation cost to and from the utility company.
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11. DISADVANTAGES OF TELE-BANKING
• First time users may find the system slightly difficult
to use.
• Instead of a receipt you will receive a transaction
reference number as proof that the payment was made.
• All banks are not offering 24 hour Tele-banking
Service.
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