Mark Joseph Cordero is seeking a position that values integrity and excellence. He has over 15 years of experience in banking operations including retail banking, customer service, and credit investigation. He holds a B.S. in Commerce with a major in Marketing from the University of San Agustin and a B.S. in Export Management from De La Salle University. Currently he works as an Administrative Officer for a car dealership in Iloilo, Philippines, where he is responsible for customer care, queries, and vehicle deliveries. Previously he held various roles in banks in Dubai and the Philippines, including branch supervisor, bank teller, and customer service representative.

1. Mark Joseph Jardeleza Cordero
Apartment 516 Al Khail Gate Al Quoz,
Dubai, United Arab Emirates
Mobile No. : +971 506 893578
Emaid Add. : markcordero@yahoo.com
Career Objectives:
To work for a dynamic organization which values the principles of integrity, commitment to
excellence and socially responsible; that will provide challenging opportunities, invaluable
learning experiences and professional growth.
Specialization: Banking Operations--Retail Banking, front and back office; International
Relations, Customer Service, Marketing, and Travel & Tourism.
Education:
B.S. in Commerce - 2002
Major in Marketing
University of San Agustin
Iloilo City, Philippines
B.S. in Commerce - 1998
Major in Export Management
De La Salle University – College of St. Benilde
Manila, Philippines
Work-Related Experiences:
Administrative Officer (April 2014 – Present)
Iloilo Great Cars Corp.
Volvo Dealer & Second Hand Cars – Iloilo, Philippines
 Responsible for Customer Care activity in the show room
 Handles customer queries and complaints
 Coordinates with other departments in resolving the customer's complaints
immediately
 Responsible for Vehicle Delivery Process
 Overall Manage the Team in The showroom
Branch Supervisor, Bank Teller,
Customer Service Representative
Union National Bank – Al Garhoud Br.Dubai UAE (January 2006 – March 2014)
 Responsible in all teller transactions.
 Attend to customer queries regarding bank products.
 Coordinate with other department (Retail and Corporate Banking).

2.  Handling of all clearing, collection cheques department going to central bank.
 Overall Handling the Branch Operation with the Support of a Branch Manager.
Customer Service Associate
Asia United Bank - Manila, Philippines (August 2005 – December 2005)
 Responsible in all teller transactions.
 Responsible in opening of all accounts (Savings, Current, and TD Accounts).
 Handle and manage cash in vaults, maintain and monitor every branch (Compliance
Assistant)
Customer Service Associate
International Exchange Bank - Iloilo City, Philippines (August 2003 – March 2005)
 Responsible in all teller transactions.
 Receive and handle customer concerns and queries.
 Represents the bank in various organizations.
Credit Investigator / Loan Appraiser
R.C.B.C. Savings Bank - Iloilo City, Philippines (October 2002 – August 2003)
 Manage all loan accounts (Car and Real Estate).
 CI Appraiser for car and house for loan applicants.
 Investigate, background, business nature and image check of loan applicants.
 Provide recommendation and feedback for applicants.
 Represent approvals for bank decision.
Executive Secretary (Part Time) (October 2002 – December 2005)
Office of the Mayor
Municipality of Estancia – Iloilo, Philippines
 Acted as first point of contact for the Mayor's Office
 Coordinated business and ceremonial dates for the Mayor
 Greets visitors, responds to telephone inquiries, and directs inquiries to appropriate
staff
 Participated and assisted in the administration of program functions in the office
 Attended meetings, took minutes, and transcribed minutes for distribution as
necessary
 Provided secretarial assistance to staff members in the Mayor's Office
Technical and other Skills:
- Proficient in Computer operating system/programs: Windows Microsoft Applications:
Windows 7 & 8, MS Office 2010/13—Word, Excel, Access, Power Point, etc.
- Core Banking System – Temenos
- Fluent in English, Filipino, Basic Chinese (Fokien/Mandarin) and Basic Arabic
- Professional Driver (U.A.E. License)
- Excellent communication and presentation and interpersonal skills--Personal
Relations
- Hardworking, resilient and eager to learn

3. Personal Data:
Birth Date : March 26, 1979
Birth Place : Iloilo City, Philippines
Status : Married
Sex : Male
Religion : Roman Catholic
Visa Status : Tourist Visa
Reference : Available upon request.
I herby swear that the above statement is accurate and honest.
Mark Joseph Cordero