This document contains a summary and resume for Jedhan Ian. It summarizes his 7 years of experience in customer service, sales, and administration. It also lists his education as a Bachelor of Science in Accountancy from The University of Manila and various training programs. His objective is to work for a multicultural organization where he can utilize excellent communication and interpersonal skills.

1. Jedhan Ian
Ibong Bernisi
Al Riqqa,Deira Dubai,UAE
Mobile# +971564068116
E:jedhanian.bernisi24@gmail.com
Summary
 Customer Service Representative,
Sales Executive, Visual Merchandiser,
Administrator
 Seven years of commended
performance in key customer care
support, sales and administration
 MS Office “power-user” with
additional proficiencies in assorted
databases
Review & Competencies
 Highly competitive, self-starter who is
organized, disciplined, and goal
oriented
 Strive to exceed customer/ employer
expectations by delivering second-to-
none service that sells - 100%
Customer Satisfaction, 100% Quality
Assurance and 100% Quota
 Efficient communication & listening
skills as well as the ability to work
with others in close manner
 Professionalism and competency to
juggle multiple projects
simultaneously
 Operative problem-solving and
business acumen skills plus
flexibility, initiative and proactive
Computer Skills
Word, Excel, Access, Outlook, Oracle, Host
- Pos, Office Links
Education
Bachelor of Science in Accountancy
— Undergraduate 2005
The University of Manila, Philippines
Trainings & Seminars:
Visual Merchandising Training
July 2012- November 2013
Mobile Phone /Home Appliances
Product
Audio Video Knowledge
June, 2010-2012
Proper Activating,Pairing of DU
and ETISALAT networks
June 2010-2012
Sales Techniques ;
January, 2012
Genuine Microsoft Software
November, 2011
Customer Service Relations
To work in a multi-cultural organizationthat
utilizes an excellent communication and
interpersonal skills in a highly sophisticated
atmosphere and offers an opportunity for
advancement.
Administration .Customer Service .
Personal Assistant. ISO Coordinator
Key Skills
 World-Class Customer Service
 Customer Request Fulfillment
 Technical/User Support
 Up-Selling/Sales Support
 Call Center Operations
 ISO Certified Internal Auditor
 Strategic Market Planning
 Sales Force Development
 Merchandising & Promotions
 Visualizing
 Sales Best Practices
 IMS Certified
Employment History
President Personal Secretary
Technopark, Jabel Ali, United Arab Emirates
November-2014- Present
Job Role:
-Devising and maintaining office systems, including data management and
filing arranging travel, visas and accommodation and, occasionally, travelling
with the manager to take notes or dictation at meetings or to provide general
assistance during presentations; screening phone calls, enquiries and
requests, and handling them when appropriate meeting and greeting visitors
at all levels of seniority; organizing and maintaining diaries and making
appointments; dealing with incoming email, faxes and post, often
corresponding on behalf of the manager; carrying out background research
and presenting findings; producing documents, briefing papers, reports and
presentations; organizing and attending meetings and ensuring the manager
is well prepared for meetings; liaising with clients, suppliers and other staff.
cum ISO Coordinator
Job Role:
Maintaining Quality Management System updated & coordination with Head
of the Departments to attained the Targets and Objectives of the
Management Representative; Preparation of documents and client
requirements like Work Method Statement and Risk Assessment; Updating
the Management Representative for any revision and approval; Arranging
Management Review Meeting and composing Minutes of Meeting; Conducting
Internal Audit twice in a year and preparation of Corrective Action Request;
Rectify the Non-Conformity and Corrective Action.

2. August,2006-2012
Achievements
Arabic speaking- Moderate
*Top Seller for Non-Traditional
Business 2009
2nd
place
Awarded 28th
day of December 2009 at
Metrobar Avenue Philippines
*Top Seller for Dubai Summer Sale
Event – Year 2011
1st
place
Awarded March 2011 at Samsung
Showroom Dubai Mall UAE
*Genuine Microsoft Software
Certificate- November 30, 2011
Microsoft Gulf FZ-LLC
POBOX 52244
Dubai UAE
*(IMS) Integrated Management
System Certificate-April 19,2015
Certified Internal Auditor for ISO 9001
BS OHSAS 18001 and ISO 14001
Objectives:
Provided telephone, face-to-face
customer service/support within high-
volume showroom. Processes and
updates client’s information for better
usage of service, quality assurance, and
client’s satisfaction. Provided general
administrative support and expedited
high priority referrals to discuss
problems and arrive at equitable
solutions. Project managed introduction
of concepts to all clients through up-
selling of launched wide range products.
Report monthly to management
advising on customer care service and
improvements in sales marketing
methods.
Personal Information
Birth date: February 07, 1988
Age: 27 years old
Gender: Male
Civil Status: Single
Religion: Catholic
Nationality: Filipino
Height: 177cm
Weight: 70kg
Retail Sales Advisor
Samsung,Nokia,Blackberry,Huawei,Bee
MOE, United Arab Emirates
December 2013 – October 2014
Sales Officer –Retail Showrooms
Karama , Mirdiff City Center, Dubai Festival City,
Samsung Concept Showroom Dubai Mall, Deira City Centre, Dubai
United Arab Emirates
Electronics and Home Appliances
Samsung, Nokia , Sony Ericsson , Iphones , Tablets , IPAD, & Hitachi , TCL, Ben-Q
Home Appliances , Branded Laptops, etc.
June, 2010 – June, 2012
Mind Alliance Ventures Inc.
Mobile Concept ShopMemoxpress, SM Megamall, Manila, Philippines
Mobile Phones & Gadgets Specialist
Samsung, Nokia , Sony Ericsson, Motorola BB
Customer -ServiceExecutive cum Home Appliances
February 2008 – January, 2010
Job Role:
-Maintains an awareness of all promotions and advertisements; Assists in
processing and replenishing merchandise and monitoring floor stock. Assist in
floor moves, merchandising, display maintenance, and housekeeping. Help
customers in locating merchandise; Assist in completing price changes within
the department. Communicate customer requests to management. Participate
in year-end inventory and cycle counts. Assist in ringing up sales at registers
and bagging merchandise. Ensures that each customer receives outstanding
service by providing a friendly environment, which includes greeting and
acknowledging every customer, maintaining solid product knowledge and all
other aspects of customer service. Any other tasks as assigned from time to
time by any manager.
Character Reference:
Mr. Cezar Zaldua Balane
QHSE Manager
Al Baddad Capital
Mobile#:+ 971561180534