This document summarizes a lecture on knowledge management. [1] The lecture discusses a case study on how Danone uses knowledge management practices. [2] It poses discussion questions about the case and Danone's use of IT for knowledge sharing. [3] The lecture also covers communities of practice, how to join them, and their benefits for knowledge management.

1. MIS5101: Business Intelligence
Week 7 – Knowledge Management
PROF. STEVEN L. JOHNSON
Twitter: @StevenLJohnson
http://stevenljohnson.org
http://community.mis.temple.edu/mis5101fall10/

2. Today’s Agenda
 Announcements
 Case Discussion
 Blog + Reading Discussion

3. Case Analysis Discussion Questions
 What problem is Danone trying to solve?
 Has the Networking Attitude been successful?
 Would the Networking Attitude work in your firm?
 What should Franck Mougin and Benedikt Beneti
do next?
 How does Danone use IT for knowledge
management?
 Do you think Danone would do better with greater
use of IT for knowledge management?

4. 100 Second Reflection
1. What is something you want to remember about
knowledge management at the end of the
semester?
2. What would you like to know more about?
3. Is there anything you’d like me to know?

5. Blog + Reading
 What is a community of practice?
 Expertise, sharing, practice
 How do you become a member of one?
 What are the benefits?
 What is the difference between process and practice?
 How do process and practice relate?
 What is relationship between knowledge
management and communities of practice?

6. For More Information
PROF. STEVEN L. JOHNSON
EMAIL: STEVEN@TEMPLE.EDU
Twitter: @StevenLJohnson
http://stevenljohnson.org
http://community.mis.temple.edu/mis5001fall10johnson/