Slides from week 6 of MIS5001: Management Information Systems taught by Prof. Steven L. Johnson at Temple University Fox School of Business.

1. Week 6 – Knowledge Management
MIS5100: Management Information Systems
PROF. STEVEN L. JOHNSON
Twitter: @StevenLJohnson
http://stevenljohnson.org
http://community.mis.temple.edu/mis5001fall10johnson/

2. Today’s Agenda
 Case Discussion
 Reading Discussion
 Blog Discussion Question

3. Case Study Discussion
 What are the key elements of Katzenbach’s knowledge
management strategy? Is this a good strategy?
 What are the critical challenges in Katzenbach’s
knowledge management? Describe both organizational
and technical challenges.
 What are some specific ways in which Web 2.0
technology help Katzenbach’s knowledge management
initiatives? Identify specific challenges, technology,
and business solutions.
 If you worked at Katzenbach, in what ways (if any)
would you be likely to use HUB+?
 Do you think HUB+ will succeed or fail?

4. 90-Second Reflection
1. What would you like to remember at the end of the
semester about knowledge management?
2. What would you like more knowledge about?
3. Any other comments?

5. Reading Discussion
 Business intelligence
 Process management
 Successfully rolling out
 Community of practice
 What is it?
 How do you become a member?
 What do you gain from membership?
 How can management foster them within firms?

6. Blog Discussion
 Database management
 data quality, data privacy
 Business intelligence
 data needed to support operations changes
 Knowledge management
 expertise finder
 community of practice
 1919 Book of Knowledge (children’s primer)
 all knowledge is contextual

7. For More Information
PROF. STEVEN L. JOHNSON
EMAIL: STEVEN@TEMPLE.EDU
Twitter: @StevenLJohnson
http://stevenljohnson.org
http://community.mis.temple.edu/mis5001fall10johnson/