Inter Organizational Commerce and EDI
Electronic Data Interchange (EDI) Definition : EDI EDI is defined as the inter process communication (computer application to computer application) of business information is a standardized electronic form. Historical Practice Failing of the paper based system How did EDI change things? Benefits of EDI Vendor Stock Replenishment Flip side of EDI
EDI Basics
LAYERED ARCHITECTURE OF EDI EDI SEMANTIC LAYER APPLICATION LEVEL SERVICES EDI STANDARD LAYER EDIFACT BUSINESS FORM STANDARDS ANSI X12 BUSINESS FORM STANDARDS EDI TRANSPORT LAYER EMAIL X.435 MIME POINT TO POINT FTP TELNET WWW HTTP PHYSICAL LAYER DIAL UP LINES, INTERNET, IWAY
Interesting Info Cisco reportedly ship 45 per cent of their products "without being touched by human hands" save around $ 550 million a year as a result of transferring most of their business to the net.
EDI vs. Email Electronic Commerce and EDI EDI vs The Internet ANSI Accredited Standards Committee EDI over the Internet http://www.wipro.com/webpages/itservices/ebusiness/webservcasestudy2.htm   http://www.covalentworks.com/   VANs and the Internet Uses of EDI
EDI in action BUYER’S COMPUTER SELLER’S COMPUTER PO PO CONFIRMATION TRANSPORT COMPANY BOOKING REQUEST BOOKING CONFIRMATION ADVANCE SHIP NOTICE STATUS RECEIPT ADVICE INVOICE PAYMENT
INTERNATIONAL TRADE AND EDI Role of EDI Physical aspects of International trade are Movement of goods Containers Vehicles Ships And aircrafts
INTERNATIONAL TRADE AND EDI Statistics show Minimum 12 participants Cost of voluminous paperwork,  complex formalities associated delays and errors amount to about 10% of the final value of goods Typical International trade transaction involves around 30 different parties 60 original documents 360 document copies (verification, transmission, re-key) EDI benefits
Some major VAN operators’ worldwide are AT&T IBM  GEIS
EDI in India  -  Chennai Customs  The Requirement  New network infrastructure connecting 23 locations in India 24*7 operations with High availability as a mission critical operation for Servers, Application and Leased Line   http://www.chennaicustoms.gov.in/ediimpo/edi.htm
EDI in India  -  Chennai Customs  The Implementer Wipro managed a complete end-to-end project involving hardware supply system integration Networking application development application integration 24*7 sustenance  and helpdesk support security implementation  enterprise management through tight program management methodologies.
EDI in India  - Customs Vishakapatinam http://vizagcustoms.nic.in/edi.htm   Introduced in October 1998  To facilitate faster clearance of Imports and Exports  Software modules developed by the NIC
EDI in India http://archives.nic.in/edifact/hpage.html   http://www.gs1india.org/SERV/awarness.htm
FINANCIAL EDI INTRO Types of Financial EDI Bank Checks Inter bank Electronic Funds Transfer Automated Clearing house (ACH) transfers  http://www.icicibank.com/pfsuser/icicibank/ibank-nri/nrinewversion/how_ach.htm Credit Transfers Debit Transfers Rapid Growth of ACH in B2B
How Financial EDI Payments are made  PAYMENT AND REMITTANCE INFORMATION FLOWING TOGETHER
How Financial EDI Payments are made  PAYMENT AND REMITTANCE INFORMATION FLOWING TOGETHER  Company X (Payer) Bank X Bank Y Transfer of  Funds ClearingHouse Company Y (payee) Remittance  Information Remittance  Information Goods or services bought
How Financial EDI Payments are made  PAYMENT AND REMITTANCE INFORMATION FLOWING SEPARATELY  Company X (Payer) Bank X Bank Y Transfer of  Funds ClearingHouse Company Y (payee) Payment Authorization Payment Settlement Notice Remittance Information VAN Remittance Information
VANS A VAN is a communications network that typically exchanges EDI messages among trading partners. Other services provided are  holding messages in “electronic mailboxes” interacting with other VANs  supporting many telecommunications modes and transfer protocols
EDI Services in India VSNL has established the GEDIS TradeNET Network service for EDI.  It is connected to two international EDI VAN operators, GEIS and INS UK National Informatics Centre (NIC) Nationwide computer communication network   Over 600 nodes connecting the national capital, the state capitals and district headquarters
EDI Services in India Satyam Infoway   Had existing VAN based EDI Introduced Web EDI solution based on Sterling product GENTRAN (1999) Their customers Rane Brakes, Henkel, Du Pont, Whirlpool, Osram, Birla 3M …
Functions of a third party VAN  Company Financial  Institution  Transport Company Manufacturing Company Translate Incoming Documents Performs Compliance Checking Format translation  of (X.12=> EDIFACT) Route to  mailbox ID Third-Party Value Added Network (VAN)
VANs contd… Disadvantage of EDI enabling VANs Choosing Alternatives to VAN Who are the good candidates for VAN? Decision making process in VAN selection Conclusion
EDI Services in India Satyam Infoway   “ Henkel, has implemented an EDI solution to move critical data from its various carrying and forwarding agents to the head office at Chennai on a daily basis. Earlier, this was done only on a monthly basis and data was sent through floppies. "The company was finding it very difficult to forecast their production and logistic demands accurately," says P R Sridhar, product manager at Satyam, which executed the project.
EDI in India:  Vysya Bank Vysya Bank VysyAmulya ,  online centralised banking project http://www.ingvysyabank.com/scripts/retailbanking.aspx   Goal Providing anytime anyhow anywhere banking with online, centralised processing and local empowerment   Five provider companies who jointly put the project in place These are Sanchez, a software solution provider AT Kearney, project manager Eicher Consultancy Services Ltd, HR consultant;  IBM India Ltd, data centre hardware, system integration services, branch roll-out and data centre;  and Bangalore Labs Pvt Ltd, network consultants.
EDI in India:  Vysya Bank Implementing payment gateways for B2C and B2B e-commerce.  MasterCard International Global Tele-Systems Ltd
Career Prospects in EDI Marketing professional for selling EDI software and solutions to prospective firms.  Programmer for developing EDI software EDI coordinator in companies for interacting with the trading partners  EDI professionals  working with VAN providers in software as well as hardware operation and maintenance.
Career Prospects in EDI Career as  Project leader/manager  Service engineer Communication engineer Security coordinator for developing and maintaining communication infrastructure. The EDI coordinators usually work in firms for searching trading partners and to resolve various commercial/legal issues
Career Prospects in EDI Experienced EDI professionals can also work as  consultants for firms or government bodies for providing and implementing user specific EDI packages.  Other related fields where career exits in abundance are  Electronic Insurance Claims (ECS)  or Electronic Statement Printing (ESP).
Essential Skill needed  Strong knowledge of the prevalent business practices Awareness of tax and duty structure Good communication skills to help translate user requirement into task specific software
Essential Skill needed  Understanding of  manufacturing organisations customer service Billing payments and shipping procedures.  Technically, they should be aware of databases,  programming languages.  Sample : Job Profile of  EDI analyst or project manager . Proficient in  designing  and integrating data establish trading protocols and rectify technical problems.
Qualification required for EDI professional The qualification required for working, as EDI professional may be electronic or computer engineering and MCA.  Those with MBA, commerce or economics background with proficiency in programming can also find opportunity in working for the EDI applications.  However, depending upon the industry or application, one has to become conversant with various EDI standards and software.
Institutions that offer courses AIMA (All-India Management Association) and IGNOU, are offering learning and advanced courses on the EDI. National Informatics Centre (NIC) : technical and software-related supports to the users for developing and implementing the EDI.  Seminars or workshops are held regularly by export and government organisations, highlighting the importance of the EDI in respective sectors
Institutions that offer courses NICNET provided by NIC  GEDIS provided by VSNL. Satyam Infoway has also introduced EDI package called Gentran, for mapping, tracking, and communication between various operating systems.  http://ediacademy.com/   http://www.edi-center.com/ http://www.edi-blog.com/
EDI in Other Fields Health Care and Insurance EDI
CASE STUDY :  Sahara Life Insurance  The company Sahara Life Insurance is Sahara India Parivar's venture. Launched with an initial paid-up capital of Rs 157 crore   http://www.saharalife.com/ The need: To cut down on Paper Work in the company To cut down processing time To record every incoming paper from policy holders
CASE STUDY :  Sahara Life Insurance  Requirements:  Automate document validation and workflow throughout the organisation Vendor had to provide the right solution in a short period of time   Implementer Newgen Software Technologies
Three Part Solution OmniCapture for scanning documents,  OmniDocs for document management, and  OmniFlow to manage automated workflow
CASE STUDY :  Sahara Life Insurance  The benefits Processing time of a policy down to three days instead of the 15 days through traditional methods .
Manufacturing/ Retail Procurement Using EDI Just In Time and EDI Retail Procurement using EDI Quick Response and EDI
RETAIL EDI WEBSITES Global players http://www.ecediinc.com/edi-industries/retail-edi.html http://www.icc.net/en_US/oc/icc.net/Software/PerformanceEDI/RetailProductManager/ http://www.123edi.com/edi-retail.asp http://www.edi-center.com/index.html   Job Offers : Abroad http://www.fibre2fashion.com/jobs/jobdata.aspx?jobs=34042&edi-specialist-job-carlsbad-ca-phoenix-footwear-group-inc Job Offers : India http://india.recruit.net/search-edi%2520specialist%2520_in_India-jobs
EDI IMPLEMENTATION Agreement between a company and trading partner EDI standard is decided Information to be exchanged Network Carrier (VAN) Mode of Information transmission
EDI IMPLEMENTATION Basic kit necessary for EDI implementation  Common EDI standards   http://www.blueprint-ec.co.uk/index.htm   Translation Software Trading partners Banks EDI VANs Proprietary hardware and networking
Comparison of EDIFACT and X.12 Standards Easy to update – so trading partners often use different versions of the standard (problem) Fewer data elements and segments and only one beginning segment (header) , but it has more composites  Each element should have a specific name such as order date, invoice date… Segments  allow element generic or multiuse elements such as date.  A qualifier, such as order or invoice, accompanies the generic element identifying what the date relates to X.12 EDIFACT
Comparison of EDIFACT and X.12 Standards <iq type='set' id='ANY' to='ANSI_X12Gate@way.com'>  <query xmlns='http://jabber.org/protocol/ansi_x.12'>  ST*850*000000101~  BEG*00*NE*123456789*991125**AC~  N1*BT***0111213~  N1*ST***5566789~  PO1*1*250*KGM*15.3*SR*EAN*MY1001~  CTT*1*2~  SE*7*000000101~  </query></iq>   Example. UNB +UNOA:1+US::US+50138::THEM+960531:0305+001934++ORDERS' UNH +1+ORDERS:91:2:UN' BGM +220+A761902+4:19960530:102+9' RFF +CT:EUA01349' RFF +AAV::C' TXT +THIS IS WHAT AN EDI MESSAGE WOULD LOOK LIKE... ' NAD +BY++OUR NAME PLC::::+++++EW4 34J' CTA +PD' COM +01752 253939:TE+01752 253939:FX+0:TL' CTA +OC+:A.SURNAME' COM +2407:EX' CTA +TI+:B.BROWN' COM +0:EX' CTA +SU' COM +0161 429 7476:TE+01752 670633:FX' UNT +15+1' UNZ +1+001934' Example Message  - Segment tags are shown in bold e.g.  UNB Note: Data elements that could identify the participants have been changed, although the text is based on a live transmission.  X.12 EDIFACT
EDI Software Implementation EDI software has four layers  Business application Internal Format Conversion EDI translator EDI communications layer Three main types of EDI access methods are available  Direct dial or modem to modem connection limited third party valued added network services full thirdparty VANs
EDI Software Implementation Advantage of using EDI VAN EDI Implementation cost http://www.msc-inc.net/Documents/EDI_roi.htm
INTERNET BASED EDI Several factors make the Internet useful for EDI Flat pricing Cheap access Common mail standards Security
MIME Multipurpose Internet Mail Extension Why MIME? How MIME helps? MIME Advantages and Disadvantages
EDI’s Legal Status

Mis Edi

  • 1.
  • 2.
    Electronic Data Interchange(EDI) Definition : EDI EDI is defined as the inter process communication (computer application to computer application) of business information is a standardized electronic form. Historical Practice Failing of the paper based system How did EDI change things? Benefits of EDI Vendor Stock Replenishment Flip side of EDI
  • 3.
  • 4.
    LAYERED ARCHITECTURE OFEDI EDI SEMANTIC LAYER APPLICATION LEVEL SERVICES EDI STANDARD LAYER EDIFACT BUSINESS FORM STANDARDS ANSI X12 BUSINESS FORM STANDARDS EDI TRANSPORT LAYER EMAIL X.435 MIME POINT TO POINT FTP TELNET WWW HTTP PHYSICAL LAYER DIAL UP LINES, INTERNET, IWAY
  • 5.
    Interesting Info Ciscoreportedly ship 45 per cent of their products &quot;without being touched by human hands&quot; save around $ 550 million a year as a result of transferring most of their business to the net.
  • 6.
    EDI vs. EmailElectronic Commerce and EDI EDI vs The Internet ANSI Accredited Standards Committee EDI over the Internet http://www.wipro.com/webpages/itservices/ebusiness/webservcasestudy2.htm http://www.covalentworks.com/ VANs and the Internet Uses of EDI
  • 7.
    EDI in actionBUYER’S COMPUTER SELLER’S COMPUTER PO PO CONFIRMATION TRANSPORT COMPANY BOOKING REQUEST BOOKING CONFIRMATION ADVANCE SHIP NOTICE STATUS RECEIPT ADVICE INVOICE PAYMENT
  • 8.
    INTERNATIONAL TRADE ANDEDI Role of EDI Physical aspects of International trade are Movement of goods Containers Vehicles Ships And aircrafts
  • 9.
    INTERNATIONAL TRADE ANDEDI Statistics show Minimum 12 participants Cost of voluminous paperwork, complex formalities associated delays and errors amount to about 10% of the final value of goods Typical International trade transaction involves around 30 different parties 60 original documents 360 document copies (verification, transmission, re-key) EDI benefits
  • 10.
    Some major VANoperators’ worldwide are AT&T IBM GEIS
  • 11.
    EDI in India - Chennai Customs The Requirement New network infrastructure connecting 23 locations in India 24*7 operations with High availability as a mission critical operation for Servers, Application and Leased Line http://www.chennaicustoms.gov.in/ediimpo/edi.htm
  • 12.
    EDI in India - Chennai Customs The Implementer Wipro managed a complete end-to-end project involving hardware supply system integration Networking application development application integration 24*7 sustenance and helpdesk support security implementation enterprise management through tight program management methodologies.
  • 13.
    EDI in India - Customs Vishakapatinam http://vizagcustoms.nic.in/edi.htm Introduced in October 1998 To facilitate faster clearance of Imports and Exports Software modules developed by the NIC
  • 14.
    EDI in Indiahttp://archives.nic.in/edifact/hpage.html http://www.gs1india.org/SERV/awarness.htm
  • 15.
    FINANCIAL EDI INTROTypes of Financial EDI Bank Checks Inter bank Electronic Funds Transfer Automated Clearing house (ACH) transfers http://www.icicibank.com/pfsuser/icicibank/ibank-nri/nrinewversion/how_ach.htm Credit Transfers Debit Transfers Rapid Growth of ACH in B2B
  • 16.
    How Financial EDIPayments are made PAYMENT AND REMITTANCE INFORMATION FLOWING TOGETHER
  • 17.
    How Financial EDIPayments are made PAYMENT AND REMITTANCE INFORMATION FLOWING TOGETHER Company X (Payer) Bank X Bank Y Transfer of Funds ClearingHouse Company Y (payee) Remittance Information Remittance Information Goods or services bought
  • 18.
    How Financial EDIPayments are made PAYMENT AND REMITTANCE INFORMATION FLOWING SEPARATELY Company X (Payer) Bank X Bank Y Transfer of Funds ClearingHouse Company Y (payee) Payment Authorization Payment Settlement Notice Remittance Information VAN Remittance Information
  • 19.
    VANS A VANis a communications network that typically exchanges EDI messages among trading partners. Other services provided are holding messages in “electronic mailboxes” interacting with other VANs supporting many telecommunications modes and transfer protocols
  • 20.
    EDI Services inIndia VSNL has established the GEDIS TradeNET Network service for EDI. It is connected to two international EDI VAN operators, GEIS and INS UK National Informatics Centre (NIC) Nationwide computer communication network Over 600 nodes connecting the national capital, the state capitals and district headquarters
  • 21.
    EDI Services inIndia Satyam Infoway Had existing VAN based EDI Introduced Web EDI solution based on Sterling product GENTRAN (1999) Their customers Rane Brakes, Henkel, Du Pont, Whirlpool, Osram, Birla 3M …
  • 22.
    Functions of athird party VAN Company Financial Institution Transport Company Manufacturing Company Translate Incoming Documents Performs Compliance Checking Format translation of (X.12=> EDIFACT) Route to mailbox ID Third-Party Value Added Network (VAN)
  • 23.
    VANs contd… Disadvantageof EDI enabling VANs Choosing Alternatives to VAN Who are the good candidates for VAN? Decision making process in VAN selection Conclusion
  • 24.
    EDI Services inIndia Satyam Infoway “ Henkel, has implemented an EDI solution to move critical data from its various carrying and forwarding agents to the head office at Chennai on a daily basis. Earlier, this was done only on a monthly basis and data was sent through floppies. &quot;The company was finding it very difficult to forecast their production and logistic demands accurately,&quot; says P R Sridhar, product manager at Satyam, which executed the project.
  • 25.
    EDI in India: Vysya Bank Vysya Bank VysyAmulya , online centralised banking project http://www.ingvysyabank.com/scripts/retailbanking.aspx Goal Providing anytime anyhow anywhere banking with online, centralised processing and local empowerment Five provider companies who jointly put the project in place These are Sanchez, a software solution provider AT Kearney, project manager Eicher Consultancy Services Ltd, HR consultant; IBM India Ltd, data centre hardware, system integration services, branch roll-out and data centre; and Bangalore Labs Pvt Ltd, network consultants.
  • 26.
    EDI in India: Vysya Bank Implementing payment gateways for B2C and B2B e-commerce. MasterCard International Global Tele-Systems Ltd
  • 27.
    Career Prospects inEDI Marketing professional for selling EDI software and solutions to prospective firms. Programmer for developing EDI software EDI coordinator in companies for interacting with the trading partners EDI professionals working with VAN providers in software as well as hardware operation and maintenance.
  • 28.
    Career Prospects inEDI Career as Project leader/manager Service engineer Communication engineer Security coordinator for developing and maintaining communication infrastructure. The EDI coordinators usually work in firms for searching trading partners and to resolve various commercial/legal issues
  • 29.
    Career Prospects inEDI Experienced EDI professionals can also work as consultants for firms or government bodies for providing and implementing user specific EDI packages. Other related fields where career exits in abundance are Electronic Insurance Claims (ECS) or Electronic Statement Printing (ESP).
  • 30.
    Essential Skill needed Strong knowledge of the prevalent business practices Awareness of tax and duty structure Good communication skills to help translate user requirement into task specific software
  • 31.
    Essential Skill needed Understanding of manufacturing organisations customer service Billing payments and shipping procedures. Technically, they should be aware of databases, programming languages. Sample : Job Profile of EDI analyst or project manager . Proficient in designing and integrating data establish trading protocols and rectify technical problems.
  • 32.
    Qualification required forEDI professional The qualification required for working, as EDI professional may be electronic or computer engineering and MCA. Those with MBA, commerce or economics background with proficiency in programming can also find opportunity in working for the EDI applications. However, depending upon the industry or application, one has to become conversant with various EDI standards and software.
  • 33.
    Institutions that offercourses AIMA (All-India Management Association) and IGNOU, are offering learning and advanced courses on the EDI. National Informatics Centre (NIC) : technical and software-related supports to the users for developing and implementing the EDI. Seminars or workshops are held regularly by export and government organisations, highlighting the importance of the EDI in respective sectors
  • 34.
    Institutions that offercourses NICNET provided by NIC GEDIS provided by VSNL. Satyam Infoway has also introduced EDI package called Gentran, for mapping, tracking, and communication between various operating systems. http://ediacademy.com/ http://www.edi-center.com/ http://www.edi-blog.com/
  • 35.
    EDI in OtherFields Health Care and Insurance EDI
  • 36.
    CASE STUDY : Sahara Life Insurance The company Sahara Life Insurance is Sahara India Parivar's venture. Launched with an initial paid-up capital of Rs 157 crore http://www.saharalife.com/ The need: To cut down on Paper Work in the company To cut down processing time To record every incoming paper from policy holders
  • 37.
    CASE STUDY : Sahara Life Insurance Requirements: Automate document validation and workflow throughout the organisation Vendor had to provide the right solution in a short period of time Implementer Newgen Software Technologies
  • 38.
    Three Part SolutionOmniCapture for scanning documents, OmniDocs for document management, and OmniFlow to manage automated workflow
  • 39.
    CASE STUDY : Sahara Life Insurance The benefits Processing time of a policy down to three days instead of the 15 days through traditional methods .
  • 40.
    Manufacturing/ Retail ProcurementUsing EDI Just In Time and EDI Retail Procurement using EDI Quick Response and EDI
  • 41.
    RETAIL EDI WEBSITESGlobal players http://www.ecediinc.com/edi-industries/retail-edi.html http://www.icc.net/en_US/oc/icc.net/Software/PerformanceEDI/RetailProductManager/ http://www.123edi.com/edi-retail.asp http://www.edi-center.com/index.html Job Offers : Abroad http://www.fibre2fashion.com/jobs/jobdata.aspx?jobs=34042&edi-specialist-job-carlsbad-ca-phoenix-footwear-group-inc Job Offers : India http://india.recruit.net/search-edi%2520specialist%2520_in_India-jobs
  • 42.
    EDI IMPLEMENTATION Agreementbetween a company and trading partner EDI standard is decided Information to be exchanged Network Carrier (VAN) Mode of Information transmission
  • 43.
    EDI IMPLEMENTATION Basickit necessary for EDI implementation Common EDI standards http://www.blueprint-ec.co.uk/index.htm Translation Software Trading partners Banks EDI VANs Proprietary hardware and networking
  • 44.
    Comparison of EDIFACTand X.12 Standards Easy to update – so trading partners often use different versions of the standard (problem) Fewer data elements and segments and only one beginning segment (header) , but it has more composites Each element should have a specific name such as order date, invoice date… Segments allow element generic or multiuse elements such as date. A qualifier, such as order or invoice, accompanies the generic element identifying what the date relates to X.12 EDIFACT
  • 45.
    Comparison of EDIFACTand X.12 Standards <iq type='set' id='ANY' to='ANSI_X12Gate@way.com'> <query xmlns='http://jabber.org/protocol/ansi_x.12'> ST*850*000000101~ BEG*00*NE*123456789*991125**AC~ N1*BT***0111213~ N1*ST***5566789~ PO1*1*250*KGM*15.3*SR*EAN*MY1001~ CTT*1*2~ SE*7*000000101~ </query></iq> Example. UNB +UNOA:1+US::US+50138::THEM+960531:0305+001934++ORDERS' UNH +1+ORDERS:91:2:UN' BGM +220+A761902+4:19960530:102+9' RFF +CT:EUA01349' RFF +AAV::C' TXT +THIS IS WHAT AN EDI MESSAGE WOULD LOOK LIKE... ' NAD +BY++OUR NAME PLC::::+++++EW4 34J' CTA +PD' COM +01752 253939:TE+01752 253939:FX+0:TL' CTA +OC+:A.SURNAME' COM +2407:EX' CTA +TI+:B.BROWN' COM +0:EX' CTA +SU' COM +0161 429 7476:TE+01752 670633:FX' UNT +15+1' UNZ +1+001934' Example Message - Segment tags are shown in bold e.g. UNB Note: Data elements that could identify the participants have been changed, although the text is based on a live transmission. X.12 EDIFACT
  • 46.
    EDI Software ImplementationEDI software has four layers Business application Internal Format Conversion EDI translator EDI communications layer Three main types of EDI access methods are available Direct dial or modem to modem connection limited third party valued added network services full thirdparty VANs
  • 47.
    EDI Software ImplementationAdvantage of using EDI VAN EDI Implementation cost http://www.msc-inc.net/Documents/EDI_roi.htm
  • 48.
    INTERNET BASED EDISeveral factors make the Internet useful for EDI Flat pricing Cheap access Common mail standards Security
  • 49.
    MIME Multipurpose InternetMail Extension Why MIME? How MIME helps? MIME Advantages and Disadvantages
  • 50.

Editor's Notes

  • #20 A Value Added Network (VAN) will be an application service provider (ASP) or the established network between an enterprise and its partner. The ASP will act as an intermediary facilitating business processes among enterprises. VANs transmit data formatted as Electronic Data Interchange (EDI).
  • #25 http://www.indianexpress.com/res/web/pIe/ie/daily/19981115/31950564.html
  • #39 Less intervention OmniCapture has helped them scan documents with lesser human intervention and fewer errors. OmniDocs has been useful for archiving purposes, helping them in preserving important documents such as policies and claims granted. OmniFlow has acted as the spine of all information that comes into the organisation through policyholders.