Jessica Lynn Lansing has over 15 years of experience in registrar and student records management positions. She is currently an Assistant Registrar at SUNY Empire State College, where she oversees the registrar's office and staff. She manages the student information system, develops academic calendars, and ensures compliance with FERPA and education standards. Previously, she held registrar roles at Mildred Elley and Wentworth Institute of Technology, where she maintained academic records and graduation processes.

1. Jessica Lynn Lansing
78 Edgecomb St  Albany, NY 12209  518-986-5161  jlansing27@yahoo.com
Skilled Administrator with experience in upholding the integrity of student academic records and history, maintaining Federal and
State Education standards, implementing relevant academic regulations and requirements, and working closely with students, faculty
and staff. Key competencies include:
 Strong technical and project management skills utilized in technology implementation, management of student academic files
and confidential information.
 Leadership and training to office staff within the Registrar’s office as well as the college community, specifically FERPA
training.
 Excel at organization, time management, mastering technology, multi-tasking and meeting demanding deadlines in
challenging environments.
 Effective communicator who works well with culturally diverse groups of people, including the student Veteran population.
 Contribute to cross-disciplinary project/work groups including Office of College-wide Academic Review, Office of
Integrated Technologies, Financial Aid, Student Accounts, Office of Admissions and College Governance.
 Maintain regular communication and good relationships with all areas of the college and staff.
EXPERIENCE
SUNY Empire State College, Saratoga Springs, NY August 2007- Present
Assistant Registrar
Oversee the functions of the Office of the Registrar and its staff.
 Member of implementation team and college-wide steering committee for DegreeWorks audit system.
 Member of Early Transfer Review project ream, responsible for moving advanced standing and transfer articulation information
into our ERP Colleague.
 Member of Automation of School for Graduate Studies SAP and Reconfiguration of Undergraduate SAP Programing group.
 Develop college’s academic calendar and review dates on all published materials.
 Coordinate the review of study offerings of the academic programs conducted three times annually. Review and load term course
offering information five times annually. Update course information and course capacities during registration periods.
 Work with Office of Integrated Technology staff to prepare college systems for online registration.
 Maintain and update the registration process as necessary and respond to issues related to registration.
 Manage Registrar’s Registration Cancelation for Academic Reason process prior to start of each academic term.
 Organize and manage the overall work of processing and housing student academic records.
 Manage and make recommendations to the Registrar on incorporating historical student record information that is not in the student
information system.
 Maintain and update student record processing protocols in response to issues raised by staff and others as necessary. Provides
training as necessary.
 Provide FERPA training to all new college employees at new employee orientation.
 Manage Veteran certification process which includes certifying enrollment for Veteran student population as part of Veteran
Certifying Official team.
 Hire, train and supervise professional, CSEA, temporary and work study employees. Responsible for the development of
performance programs and completion of annual reviews for employees.
 Answer, assist and respond to student, faculty and staff questions concerning the Office of the Registrar procedure and academic
policy.
 Cross-trained in all Office of the Registrar functions to support the office during peak times of the year.
 Act on behalf of the Registrar in her absence.
Mildred Elley, Latham, NY
Registrar July 2006-August 2007
Oversee the functions of the Office of the Registrar and its staff.
 Developed master schedule, input all data into student information system and update student schedules for each module.
 Oversaw accuracy and security of student records and academic information.
 Designed program audit for all majors.
 Tracked all credit, both transfer and earned, for transcript purposes.
 Processed withdrawals, medical leaves and deferment forms.
 Assured new student and graduate files, and standards of satisfactory progress.
 Maintained Federal, ACICS and State Education Department standards.
 Provided leadership and assistance with student orientations and graduation.
 Generated reports to assist with graduation, financial aid, and placement.

2. Jessica Lynn Lansing
78 Edgecomb St  Albany, NY 12209  518-986-5161  jlansing27@yahoo.com
Associate Registrar October 2005-June 2006
Responsible for coordinating the operations of the Registrar function within the college.
 Coordinated and tracked a variety of administrative projects including class rosters, graduating students, transcripts and attendance
verifications.
 Performed system data entry requirements for incoming students, final grades and transfer credits.
 Maintained all academic student files, transcripts and grade reports.
 Processed and maintained transcript requests.
 Provided leadership and assistance with student orientations.
 Answered, assisted and responded to all student questions concerning the Registrar’s Office.
Wentworth Institute of Technology, Boston, MA
Assistant Registrar-Graduation August 2004-August 2005
Responsible for the preparation of senior graduation audits, final graduation clearance, and relevant communication for three
graduations annually.
 Maintained all academic student files, transcripts, grade reports and graduation audit files.
 Prepared senior graduation audits for three graduations annually.
 Maintained and developed formal communication process with students and faculty regarding graduation.
 Performed system data entry requirements for graduation clearing, and posting of degrees.
 Worked with academic department representatives to clear graduation candidates.
 Coordinated with co-chairs of Commencement concerning all Registrar functions.
 Determined and posted all approved transfer credit and course substitutions.
 Assisted with student registration and post-registration process.
 Acted as lead Registrar representative for Academic Convocations.
 Provided leadership and assistance with student orientations.
 Worked with Financial Aid and Financial Services to facilitate outstanding service to students, families, faculty, and staff.
 Maintained web content for the Student Service Center and relevant committees.
 Exercised considerable individual and professional judgment in accordance with the professional policies and practices of the
institute in compliance with Federal and State regulations.
Operations Coordinator August 2003-August 2004
Responsible for the preparation and maintenance of student academic files, transcripts and enrollment verification.
 Provided excellent customer services in the Student Service Center, specializing in student records management for students,
families, faculty, administration and staff.
 Verified student enrollment for management companies, insurance agencies and educational institutions.
 Coordinated and tracked a variety of administrative projects including class rosters, graduating students, lineout rosters, transcripts
and verifications.
 Worked cohesively with Financial Aid and Financial Services and facilitated outstanding services to students, families, faculty, and
staff.
 Processed and maintained transcript requests.
 Supervised, assigned and coordinated work study personnel.
 Maintained web content for the Student Service Center.
 Answered, assisted and responded to all student questions concerning the Registrar’s Office, Financial Aid and Student Financial
Services as part of Wentworth’s Student Service Center.
EDUCATION
Emerson College, Boston, MA
Master of Arts in Integrated Marketing Communications September 2005
Marist College, Poughkeepsie, NY
Bachelor of Arts in Communications May 2002
Concentration in Advertising; Cognate in Marketing
TECHNICAL SKILLS
Colleague ERP (formally known as Datatel), DegreeWorks Degree Audit Software, LotusNotes, NOLIJ Scanning Software, Microsoft
Word, PowerPoint, Excel, Publisher, Outlook, FrontPage, Access, Adobe Photo Shop and Page Maker, SCT-PLUS, WebCT, and
SCT Banner.