1. Lidia Marlene Agosto
14057 Ithaca Way
Orlando, FL 32826
(407) 936-8828
agostolidia9@gmail.com
Skills:
 Bi-Lingual skills in
English/Spanish
 FAFSA
 Counseling Students
 Customer Service
 Financial Aid
 CCode
 Title IV Aid
 Parent Plus Loan
 Direct Loans
 Data Entry
 Shown to flourish
when working in
teams
 Microsoft Office Suite
 Windows Environment
Education &: FSA Conference (Federal Student Aid Conference) 2004-2007
Certifications FASFAA (Fl. Assoc. of Student Financial Aid Adm.) 2004-2007
Quarterly In-Service Training present
East High School 1994
EXPERIENCE
Ross January 2014- Current
Customer Service/Cashier Representative
 Assisting customers via phone, in the store with questions/purchases, etc.
 Helping front line with return items
 Stocking & Recovering of Soft-lines
 Team training of new employees
Full Sail Real World Education April 2010- June 2012
Senior Financial Aid Administrator/Processor
 Process Financial Aid paperwork for degree programs consisting of 800 students.
 Successfully communicate Financial Aid policies and procedures via phone and email
to students/parents.
 Ensure compliance with the Department of Education and Full Sail University by
maintaining proper procedures.
 Process Title IV Aid on a timely manner; clearing Verification & Selective Service
 Create and maintain Excel Spreadsheets. Worked on Microsoft, Campus Vue
programs, etc.
 Manage time effectively to meet daily and weekly deadlines.
Full Sail Real World Education Sept- 2007-April 2010
Financial Aid Advisor
 Accelerated university enrollment through the administration of over 1000 student
financial aid packages
 Counseled students on enrollment and funding procedures
 Walked students through the Financial Aid Process, including FAFSA, grants,
scholarships, FFELP/Direct Loans, and alternative loan process
 Maintained compliance with federal regulations
 Built relationships with students and parents by helping them understand the
Financial Aid process

2. Full Sail Real World Education January 2004-July2006
Financial Aid Assistant
 Researched and resolved students problem files to make sure all their documents
and calculations were accurate. Sent out Estimated award letter with living expense
information.
 Ensured student docs were all in the system and up to date.
 Interacted extensively with co-workers by answering questions and problem solving.
 Calculating FAFSA’s ,correcting files , contacted students to let them know what
actions they needed to make in order to receive their financial aid in time for their
start date. Researching accounts and sending resolution letters.
 Accessed student files’ and reevaluated their budget to determine the right solution
based on their current housing needs. If student was eligible to bring in more
funding. Depending on rules and regulation of the department of education.
References available upon request.