@hakimzemni
Memefication
of Insights
SMARTEES – STOCKHOLM – November 12th
#InSites
@hakimzemni
Conversation
STARTERS!
@hakimzemni
Hi, I’m ….., I work @...
…I’m interested in today’s topic because… .
…my favorite meme of the moment is… .
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@hakimzemni
Memefication
of Insights
@hakimzemni
Mummyfication
@hakimzemni
Mommyfication
@hakimzemni
Memefication
of Insights
@hakimzemni
business
IMPACT !
@hakimzemni
@hakimzemni
12:20 Building a consumer-driven business together
Wrap up and Q&A
Dorel Juvenile case
12:00
13:45
13:20
Welcome/ Lunch
AGENDA
@hakimzemni
CONGRESS AWARD
Best case study
& paper overall
Esomar, Dublin 2015
BOOK
SEED
ACTIVATECOLLABORATE
Work together
to shape
outcomes
Spreading new
insights through
the organization
Trigger
stakeholders
to interact
with insights
HARVEST
Collecting
insights we
already know
USE THE 4
OF marketing
BUILDING BLOCKS
insights
UPDATES
WORKSHOPS & WALLS
REACH
TIME
IMMEDIATE ACTION
Tom De Ruyck
MANAGING PARTNER
Tom.De.Ruyck@insites-consulting.com
@tomderuyck
THE INSIGHT ACTIVATION STUDIO
Hakim Zemni, MD BE , InSites Consulting
CASESTUDY: DOREL JUVENILE
@HAKIMZEMNI
@TIMDUH
ONLY 1 IN 2 RESEARCH
CHANGE.
PROJECTS LEADS TO
20 talks with
marketers and
insights managers
MR Impact Research
survey with 185
marketers and
insights managers
@HAKIMZEMNI
INSIGHT IMPACT
OF THE GAME
IS THE NAME
@TIMDUH@HAKIMZEMNI
TOWARDS CONSUMER
ON A MISSION
CENTRICITY
@TIMDUH@HAKIMZEMNI
RECOGNISE
THIS?
@TIMDUH
ZhongShan
(China)
@HAKIMZEMNI
SPOTTING NEW
MARKET OPPORTUNITIES
@TIMDUH
IN A FAST CHANGING
WORLD
@HAKIMZEMNI
Foldable
Inflatable
New means
Urban Proof
HOW TO NAVIGATE
THIS TRANSFORMATION?
#STRATEGY #INSIGHTS #PEOPLE
@TIMDUH@HAKIMZEMNI
Meme |’mi:m/meem
An idea, behavior, or style that spreads from person to person within a culture*
#CARSEATCODE
We have a strong position in the baby & toddler car seat market.
However, the conversion on group 2/3 car seat is rather low.
Somehow, parents decide not to choose our car seats when their
kids grow older. Personal designs, safety reasons or convenience...
What influences parents when buying car seats and how can we
improve our position?
WIDESPREAD
UNDERSTANDING
DIFFUSIONAUGMENTATION
BEHAVIOR
CHANGE
* By Richard Dawkins, 1989, The Selfish Gene
@TIMDUH@HAKIMZEMNI
MARKETING INSIGHTS
INTERNALIZE
#experience
@TIMDUH
1
@HAKIMZEMNI
THE ORGANISATION
FROM TEAMS TO
#reach
@TIMDUH
2
@HAKIMZEMNI
TO HABIT CREATION
FROM ON/OFF
#structural
@TIMDUH
3
@HAKIMZEMNI
THE DOREL STUDIO
INTRODUCING
@TIMDUH@HAKIMZEMNI
INSPIRATION WALL INSPIRATION TILE ADD NEW TILE
HOW IT WORKS
@TIMDUH@HAKIMZEMNI
SOLVE PROBLEMS,
SOFTWARE DOESN’T
PEOPLE DO
#launchprogram
3/
INCREASE
REACH
2/
INSTALL
ROUTINES
1/
STRATEGIZE
@TIMDUH@HAKIMZEMNI
1/
STRATEGIZE
WHAT’S YOUR PURPOSE?
@TIMDUH@HAKIMZEMNI
1/
STRATEGIZE
IDENTIFY YOUR
BUSINESS GOALS
@TIMDUH@HAKIMZEMNI
CRAFT YOUR
ACTIVATION PLAN
1/
STRATEGIZE
@TIMDUH@HAKIMZEMNI
7
9
8
88
51
2/ INSTALL FIRST
4-5 insights
#CARSEATCODE
2/
INSTALL
ROUTINES
ROUTINES
@TIMDUH@HAKIMZEMNI
Observation challenge
FIRST USER
EXPERIENCES
“I see the Studio as a
platform to share
something you see and
find really interesting, but
don’t really understand yet.
It still has these ‘loose
ends’. You share what
you see, and there will
always be someone
inspired by your input.
There is a lower barrier to
post your ideas”
2/
INSTALL
ROUTINES
@TIMDUH@HAKIMZEMNI
3/ MEASURE, LEARN & BUILD
3/
INCREASE
REACH
NEW CAMPAIGNS
@TIMDUH@HAKIMZEMNI
THE stats
33% USERS REGISTERED • 65% REPEAT USERS
56% 35% 28%
AFTER 2 MONTHS…
1,8 7,6 9:08
LIKING
USERS
POSTING
USERS
COMMENTING
USERS
VISITS PER
USER PER
WEEK
PAGES
PER VISIT
TIME SPENT
PER VISIT
@TIMDUH@HAKIMZEMNI
HABIT FORMING
TAKES TIME
from VISITS to CONTRIBUTIONS
@TIMDUH@HAKIMZEMNI
TIME (WEEKS)
FUELFORYOURBUSINESS
Return on efforts
Invest in your
change program
INVEST FIRST,
HARVEST LATER
The more actions taken to
support the initiative, the
higher chance for success
Effort
s
@TIMDUH@HAKIMZEMNI
THE impact
FOR DOREL
@TIMDUH@HAKIMZEMNI
THE EFFECT OF
POSITIVE DISRUPTION
Consumer feeling dropped
from 7,7to 7,4
I know very well what products are
on the market for the category I
work for
#MARKETUNDERSTANDING
@TIMDUH@HAKIMZEMNI
Information and personalization, two pending
themes that are always in our mind but require
refreshing. But the real challenge is change in
behavior. This will come back in our new
innovation projects!
@TIMDUH@HAKIMZEMNI
THE CHANGE
Information and personalization, two pending
themes that are always in our mind but require
refreshing. But the real challenge is change in
behavior. This will come back in our new
innovation projects!
THE CHANGE
@TIMDUH@HAKIMZEMNI
THE CHANGE
Information and personalization, two pending
themes that are always in our mind but require
refreshing. But the real challenge is change in
behavior. This will come back in our new
innovation projects!
@TIMDUH@HAKIMZEMNI
THE CHANGE
Information and personalization, two pending
themes that are always in our mind but require
refreshing. But the real challenge is change in
behavior. This will come back in our new
innovation projects!
@TIMDUH@HAKIMZEMNI
THE CHANGE
Information and personalization, two pending
themes that are always in our mind but require
refreshing. But the real challenge is change in
behavior. This will come back in our new
innovation projects!
THE CHANGE
@TIMDUH@HAKIMZEMNI
BETTER IDEAS
OVER TIME
#outsidein
“The Studio made me think
deeper about some things, like
‘how can I pimp the customer
journey’? Now I’m always
looking if there is something
interesting to post on the
Studio. I always ask myself ‘is
this something I would like to
share with my colleagues?’”.
TIME (WEEKS)
QUALITYOFOUTPUT
@TIMDUH@HAKIMZEMNI
WHAT’S NEXT?
#GLOBALCMI
#KEYMARKETWALLS
#SUSTAINABLEUSE
@TIMDUH@HAKIMZEMNI
THANK YOU!
Hakim ZEMNI, MD, InSites Consulting

Memefication of Insights Eat 'n Learn Smartees