Slides from a presentation at the 2014 California Society of Association Executives ELEVATE conference showing associations free and low-cost ways to market membership effectively.
The document discusses how to build brand loyalty through three steps: meeting customers, doing something extraordinary and memorable for them, and being helpful. It notes that it is difficult to say something negative about extremely loyal brands like Apple and Zappos. The goal is to have customers understand and proclaim that a company's product is the best for them, rather than just hearing claims from marketing, PR, or advertising. An example quote from a satisfied customer of Backupify is provided.
This document discusses 5 word pictures that significantly improved conversion rates for various products and services. Using vague descriptions like "We make 26 million phone calls a year" resulted in lower conversion, while more specific, benefits-focused wording such as "Let your events manage themselves" and "Repairs blown head gaskets in just one hour" increased conversion by 89% and 103% respectively. The most effective word picture that increased conversion by 155% promised to "Reach 125,000+ Physicians Across 68 Specialties."
Teelie Turner Posts of the Week, September 21-27, 2015Teelie Turner
This document provides a list of posts from the week of September 21-27, 2015. It highlights posts about tailgating season, pumpkin treats and decor, fall classes, Halloween events, and office decor. It also promotes visiting the Teelie Shopping website and shopping channel for fall products and items.
Social media strategy for small businessKelly Falk
Effective social media strategies to grow your business:
What makes social media work for some businesses and not others? Strategy! There is more to social media for business than social media for personal use. Learn how to utilize social media to connect with customers, build relationships and grow your business.
Workshop partnership with the Alexandria Area Economic Development Commission.
Products That Count: LinkedIn fmr Product Head on 5 Lessons to Fast Track you...Products That Count
Smart people learn from their mistakes. Wise people learn from the mistakes of others. Hear what LinkedIn fmr Product VP Joff Redfern would have told his younger self to get to where he is in half the time. Joff shares his learning from over 20 years of product leadership experience to help you accelerate your learning and growth in product leadership.
This presentation is from Joff Redfern, who leads the collaboration product team at Atlassian. His talk was given at Products That Count San Jose on 2/7/18.
Darwin Analytics is a company that provides actionable insights to help marketers reach their goals using marketing data. The document shows examples of different marketing campaigns (tweets, Facebook posts, newsletters, blog posts, websites) and compares their performance metrics to demonstrate how considering multiple data points and cross-channel impacts can provide more useful insights than any single metric alone. It emphasizes that Darwin helps marketers understand how different channels work together to drive overall performance and conversions.
The Role of Mobile Email Marketing in Modern E-commerceMaciej Ossowski
How does mobile blend with email marketing? What are the most effective strategies of mobile email marketing? How to drive e-commerce conversions with responsive emails?Presentation from 5th Asia eCommerce Conference, May 27th 2015, Kuala Lumpur
Traditional Marketing + New Tech = New and Lasting RelationshipsInman News
The document discusses how combining traditional marketing techniques with new technologies can create new and lasting relationships. It provides 10 action items for businesses, such as using surprise and delight, being intentional, building small interactions, embracing change, creating sacred customer experiences, being helpful to customers, focusing on one-to-one interactions, embracing new technologies while also bringing experiences offline, and embracing nostalgia. The CEO recommends businesses visit her website for more information on these strategies.
The document discusses how to build brand loyalty through three steps: meeting customers, doing something extraordinary and memorable for them, and being helpful. It notes that it is difficult to say something negative about extremely loyal brands like Apple and Zappos. The goal is to have customers understand and proclaim that a company's product is the best for them, rather than just hearing claims from marketing, PR, or advertising. An example quote from a satisfied customer of Backupify is provided.
This document discusses 5 word pictures that significantly improved conversion rates for various products and services. Using vague descriptions like "We make 26 million phone calls a year" resulted in lower conversion, while more specific, benefits-focused wording such as "Let your events manage themselves" and "Repairs blown head gaskets in just one hour" increased conversion by 89% and 103% respectively. The most effective word picture that increased conversion by 155% promised to "Reach 125,000+ Physicians Across 68 Specialties."
Teelie Turner Posts of the Week, September 21-27, 2015Teelie Turner
This document provides a list of posts from the week of September 21-27, 2015. It highlights posts about tailgating season, pumpkin treats and decor, fall classes, Halloween events, and office decor. It also promotes visiting the Teelie Shopping website and shopping channel for fall products and items.
Social media strategy for small businessKelly Falk
Effective social media strategies to grow your business:
What makes social media work for some businesses and not others? Strategy! There is more to social media for business than social media for personal use. Learn how to utilize social media to connect with customers, build relationships and grow your business.
Workshop partnership with the Alexandria Area Economic Development Commission.
Products That Count: LinkedIn fmr Product Head on 5 Lessons to Fast Track you...Products That Count
Smart people learn from their mistakes. Wise people learn from the mistakes of others. Hear what LinkedIn fmr Product VP Joff Redfern would have told his younger self to get to where he is in half the time. Joff shares his learning from over 20 years of product leadership experience to help you accelerate your learning and growth in product leadership.
This presentation is from Joff Redfern, who leads the collaboration product team at Atlassian. His talk was given at Products That Count San Jose on 2/7/18.
Darwin Analytics is a company that provides actionable insights to help marketers reach their goals using marketing data. The document shows examples of different marketing campaigns (tweets, Facebook posts, newsletters, blog posts, websites) and compares their performance metrics to demonstrate how considering multiple data points and cross-channel impacts can provide more useful insights than any single metric alone. It emphasizes that Darwin helps marketers understand how different channels work together to drive overall performance and conversions.
The Role of Mobile Email Marketing in Modern E-commerceMaciej Ossowski
How does mobile blend with email marketing? What are the most effective strategies of mobile email marketing? How to drive e-commerce conversions with responsive emails?Presentation from 5th Asia eCommerce Conference, May 27th 2015, Kuala Lumpur
Traditional Marketing + New Tech = New and Lasting RelationshipsInman News
The document discusses how combining traditional marketing techniques with new technologies can create new and lasting relationships. It provides 10 action items for businesses, such as using surprise and delight, being intentional, building small interactions, embracing change, creating sacred customer experiences, being helpful to customers, focusing on one-to-one interactions, embracing new technologies while also bringing experiences offline, and embracing nostalgia. The CEO recommends businesses visit her website for more information on these strategies.
The document discusses lessons learned from implementing the strategies discussed in the book Predictable Revenue. It outlines five key lessons: 1) It takes time to ramp up and see results from new strategies. 2) Greenfield implementations are difficult. 3) External market noise can impact results. 4) The quality of data is crucial for connects and demos. 5) Data quality leads to connects over time but not necessarily closes in brownfield scenarios. It concludes that implementation is hard and can strain teams, and specialization can increase tensions.
Why finding a balance between inspiration and perspiration is key to success ...Alchemy Worx
Why finding a balance between inspiration and perspiration is key to success in email
Thomas Edison is credited with saying: “Genius is one per cent inspiration, ninety-nine per cent perspiration”.
In email marketing, send volume is the workhorse of your campaign, it carries the burden and delivers the critical volume of sales needed for success. However, the workhorse depends upon being driven in the right direction. Segmentation, targeting and recency are the tools needed alongside the workhorse to strike the balance of inspiration and perspiration for email marketing genius.
Working from the bottom of the backlog - 1% dayPriyanka Bhasin
This talk was given at Last Conference, Melbourne on 30/06/2016.
All teams usually work on the top items of their backlog but we decided to dedicate one day to work from the bottom of the backlog, and that day was a 1% day.
Usually, the backlog of every product team comprises of cards that can qualify as “quick wins”, yet they do not see light of the day. This mainly happens because team and product owners want to work on things that provided maximum customer value. However, it is important to remember that some of these small improvements can actually delight your customers hence making a big difference.
This talk was our experience report of how we ran this experiment at a product team by putting the entire team on fixing these long impending quick wins. Criteria of selection was simple – anything that could move from “to do” to “done” in a day. It did require some prep work in order to execute the experiment successfully. But the result was fantastic, we managed to move a sizeable amount of cards to the “done” state, the team as a whole feels motivated and we are now looking forward to more such collaboration opportunities ahead of us.
Zappos at DRS: Why is Social Commerce So Hard? How Zappos is Navigating Social Digiday
Social media, while great for formalizing the user fan base, doesn't necessarily help translate "likes" into purchases. How can retailers better leverage the opportunities presented by social into sales? Learn about Zappos' approach to creating social media experiences that encourage loyalty and customer follow through.
Speaker: Alice Han, ux designer/product lead, Zappos
This document summarizes KISSmetrics' 100th webinar. It introduces KISSmetrics Engage, a new product that allows users to optimize websites based on insights from customer data. KISSmetrics Engage helps reduce abandonment, boost conversions, and promote content. It provides early access and proven results from customers. The webinar discusses how most marketers currently optimize based on intuition rather than data, and how Engage will help users take action informed by insights from KISSmetrics Analyze. It concludes by thanking attendees and inviting questions.
The True Meaning of Customer Success - More than Just Usage DataGainsight
Customer Success is About Value, Not Data
Have you considered deploying Customer Success technology but are intimidated by the condition of your data (or lack thereof)?
You’re not alone – some of the biggest hesitations to moving a Customer Success project forward involve the state of customer data, including:
1) Our data is dirty – we’re not ready to touch that beast.
2) Our data is everywhere – I’m not sure where to begin.
3) We don’t have any data.
Well, luckily for all of us, the world has changed. Join Gainsight Chief Customer Officer, Dan Steinman, on Thursday 9/11 for a 50-minute webinar on how Customer Success technology can help your team get proactive about your customer relationships, standardize touch points, and build a scalable foundation for your company’s Customer Success operations.
Specifically, we’ll cover:
Consolidate risks and opportunities to consistently resolve with Customer Lifecycle Cockpit
Communicate centrally to ensure nothing slips through the cracks with Calls to Action
Collaborate across all internal stakeholders with Customer360 Sales, Support, and Mobile views
How Open Data creates revenue in CompaniesMajken Sander
Strata New York 2014 Copyright Majken Sander
A look at the use of public governmental data to answer questions about customers behavior; data used by marketing, space management, and product managers. Government data used to support company forecast; items to purchase and items to phase out. All Data Driven management - made even easier with Hadoop
Presentation given by me and Kathleen Wilson, CAE, Executive Director of NATLE, at ASAE's 2009 Annual Meeting. Be sure to download the tips document that goes with it.
Presentation by Elizabeth Engel and Laura Feldman for the 2012 Bridge Conference.
Say NO to financial support?! In association fundraising, sometimes saying no to corporate funders is as important as saying yes to new revenue. But knowing how to determine when to say No is difficult when a company is offering your organization money, free stuff or both. Expert association fundraisers from the Children's Hospitals Association will share their guidelines, processes, and criteria for vetting corporate suitors to help you get to the happily ever after of corporate partnerships.
Member Relations: An Association-Centric Approach to Customer Relationship Ma...Elizabeth Engel
The document outlines Elizabeth Weaver Engel's presentation at the CESSE Annual Meeting 2013 on member relations and customer relationship management. The presentation covers the CRM mindset, opportunities around big data, and how marketing, communications, and IT departments can collaborate effectively. It encourages associations to think about how to develop a more sales-focused culture and how collecting and using member data can help answer strategic questions.
Presentation on marketing & communications makeovers given by Layla Masri, Chris Durso and Elizabeth Engel at the ASAE Marketing, Membership & Communications Conference, May 23, 2012
Walking the Walk of Deep Volunteer EngagementElizabeth Engel
Presentation on new models of volunteering given by Peggy Hoffman (Mariner Management), Eric Lanke (National Fluid Power Association), and Elizabeth Weaver Engel (Spark Consulting) at ASAE's 2013 Marketing, Membership, and Communications Conference.
Bridging the Gap: Using Social Media Effectively to Connect with Your MembersElizabeth Engel
Slides from panel presentation on social media at the 2012 Joint Commission on Sports Medicine and Science annual meeting. Panelists included Dave Ellis (CPSDA), David Saddler (NATA), Sarah Bild (Gatorade), and Elizabeth Engel (CHA) as moderator
How to use your sixth grade science education to succeed in businessemfluence
In this session, Claire Bishop, VP Marketing at Children International, will share how their organization is acting more like a start-up than an established, decades-old nonprofit. She will explain how they are using lean “experiments” to identify, test and scale new products and channels that drive growth in an increasingly competitive space. Don’t miss this session, where you’ll be sure to tap into your sixth grade science education to discover the ways your own company can use similar methods to fail fast, learn efficiently, and drive sustainable success.
HOW TO CREATE A PURPOSE-DRIVEN MARKETING STRATEGY - Small Business Skills Sum...Doyle Buehler
How to sell more, monetise your marketing, and deliver your remarkable brand value with social selling and digital marketing
We often get caught up in the day to day, and actually forget our marketing, or rather think that what we are doing is marketing. While blogs and videos and checklists and ‘tripwires’ are great tools, we need to know how to assemble them into a single, purpose driven strategy.
First, I need to ask you a question - Did you know that you could be missing out on 67% of your market?
My session will show you how to define this missing market, and develop a digital workflow that will help you assemble all of the pieces of your digital environment so that they are all working together.
I’m going to show you:
How to Identify the gaps in your business profit models that are costing you potential revenue and increasing your costs
How to create and deliver your real value for your perfect audience beyond the single, transactional approach that most businesses currently deliver
How to turn social media and online marketing into an active, profit based action, instead of passive, cost-based
We often feel overwhelmed and confused about what to do and when. This workshop will show you some key business models and strategies that will help you further develop sales across the board, in all your activities. It will show you how to become strategic, as well as create positive action to further expand your business in the digital space
So please join me for my session on “How to sell more, monetise your marketing, and deliver your remarkable brand value online”
Intro to landing pages for improved conversion rates & better marketing experiences.
Includes updates to "Lay of the Landing" & "Converting Your Crowd" previously published on Slideshare.
Presented by Liesl Barrell
Keep Marketing Fun
June 19, 2014 at Brendan & Brendan
7 Reasons Social Media is Perfect for Nonprofits Dave Kerpen
This document discusses how nonprofits can grow using social media. It notes that Facebook has over 1.3 billion monthly active users, and that 45-54 year olds are the fastest growing demographic. It then outlines 7 reasons why social media is perfect for nonprofits, including getting the word out faster and cheaper, building communities, and engaging influencers. The document promotes the services of Likeable Local for nonprofits, including offline marketing support, automated social media posting, custom mobile profiles, and training.
Alfred Lin, COO/CFO of Zappos, discusses building a brand that matters through vision, repeat customers, transparency, and culture. Zappos prioritizes customer service through fast shipping, easy returns, and friendly customer support. This focus on the customer experience has led to high repeat purchase rates, with over half of customers purchasing again within 12 months and returning customers spending more on average. Zappos also emphasizes a transparent and open culture through blogs, videos and social media to share their approach.
Alfred Lin, COO/CFO of Zappos, discusses building a brand that matters through vision, repeat customers, transparency, and culture. Zappos prioritizes customer service through fast shipping, easy returns, and friendly customer support. This emphasis on service has led to high repeat customer rates, with over 50% of customers returning within a year to purchase an average of 2.5 times. Zappos also strives for transparency and an open culture defined by its ten core values.
Boost your mobile engagement strategy with specific tactics that solve real world problems. The Localytics Mobile Engagement Consulting team shares some keys tactics to boost conversion and retention.
This is my Deck for Robinsons Homes' Sales Rally for 2018. Their motto is 'Start the Good Life'. The talk is all about how to get people to listen to what you have to say. It's hard for people to hand out flyers and leaflets in the mall to people who are passing by. Often people just shrug it off. Selling is tough. There are real problems along the way. The secret to getting people to listen to you is simple but it takes a lot of hard work. Check out the deck and enjoy!
Bringing Collaboration Back Into Your Channel Sales EcosystemAllbound, Inc.
There is one word in the English language that so simply, elegantly and accurately describes the essence of indirect (or partner, or channel) sales alliances, and that’s collaboration. Collaboration is a process that involves multiple people or organizations working together to realize a shared goal. Collaboration is the cornerstone of any successful partnership, and yet in modern sales ecosystems, it often falls to the wayside, despite our best intentions.
Join Allbound's Jen Spencer and Lucas Gerler for this 30-minute, fast-paced, highly tactical webinar to learn how to bring collaboration back into your channel sales ecosystem and start better engaging with and empowering your channel partners.
The document discusses lessons learned from implementing the strategies discussed in the book Predictable Revenue. It outlines five key lessons: 1) It takes time to ramp up and see results from new strategies. 2) Greenfield implementations are difficult. 3) External market noise can impact results. 4) The quality of data is crucial for connects and demos. 5) Data quality leads to connects over time but not necessarily closes in brownfield scenarios. It concludes that implementation is hard and can strain teams, and specialization can increase tensions.
Why finding a balance between inspiration and perspiration is key to success ...Alchemy Worx
Why finding a balance between inspiration and perspiration is key to success in email
Thomas Edison is credited with saying: “Genius is one per cent inspiration, ninety-nine per cent perspiration”.
In email marketing, send volume is the workhorse of your campaign, it carries the burden and delivers the critical volume of sales needed for success. However, the workhorse depends upon being driven in the right direction. Segmentation, targeting and recency are the tools needed alongside the workhorse to strike the balance of inspiration and perspiration for email marketing genius.
Working from the bottom of the backlog - 1% dayPriyanka Bhasin
This talk was given at Last Conference, Melbourne on 30/06/2016.
All teams usually work on the top items of their backlog but we decided to dedicate one day to work from the bottom of the backlog, and that day was a 1% day.
Usually, the backlog of every product team comprises of cards that can qualify as “quick wins”, yet they do not see light of the day. This mainly happens because team and product owners want to work on things that provided maximum customer value. However, it is important to remember that some of these small improvements can actually delight your customers hence making a big difference.
This talk was our experience report of how we ran this experiment at a product team by putting the entire team on fixing these long impending quick wins. Criteria of selection was simple – anything that could move from “to do” to “done” in a day. It did require some prep work in order to execute the experiment successfully. But the result was fantastic, we managed to move a sizeable amount of cards to the “done” state, the team as a whole feels motivated and we are now looking forward to more such collaboration opportunities ahead of us.
Zappos at DRS: Why is Social Commerce So Hard? How Zappos is Navigating Social Digiday
Social media, while great for formalizing the user fan base, doesn't necessarily help translate "likes" into purchases. How can retailers better leverage the opportunities presented by social into sales? Learn about Zappos' approach to creating social media experiences that encourage loyalty and customer follow through.
Speaker: Alice Han, ux designer/product lead, Zappos
This document summarizes KISSmetrics' 100th webinar. It introduces KISSmetrics Engage, a new product that allows users to optimize websites based on insights from customer data. KISSmetrics Engage helps reduce abandonment, boost conversions, and promote content. It provides early access and proven results from customers. The webinar discusses how most marketers currently optimize based on intuition rather than data, and how Engage will help users take action informed by insights from KISSmetrics Analyze. It concludes by thanking attendees and inviting questions.
The True Meaning of Customer Success - More than Just Usage DataGainsight
Customer Success is About Value, Not Data
Have you considered deploying Customer Success technology but are intimidated by the condition of your data (or lack thereof)?
You’re not alone – some of the biggest hesitations to moving a Customer Success project forward involve the state of customer data, including:
1) Our data is dirty – we’re not ready to touch that beast.
2) Our data is everywhere – I’m not sure where to begin.
3) We don’t have any data.
Well, luckily for all of us, the world has changed. Join Gainsight Chief Customer Officer, Dan Steinman, on Thursday 9/11 for a 50-minute webinar on how Customer Success technology can help your team get proactive about your customer relationships, standardize touch points, and build a scalable foundation for your company’s Customer Success operations.
Specifically, we’ll cover:
Consolidate risks and opportunities to consistently resolve with Customer Lifecycle Cockpit
Communicate centrally to ensure nothing slips through the cracks with Calls to Action
Collaborate across all internal stakeholders with Customer360 Sales, Support, and Mobile views
How Open Data creates revenue in CompaniesMajken Sander
Strata New York 2014 Copyright Majken Sander
A look at the use of public governmental data to answer questions about customers behavior; data used by marketing, space management, and product managers. Government data used to support company forecast; items to purchase and items to phase out. All Data Driven management - made even easier with Hadoop
Presentation given by me and Kathleen Wilson, CAE, Executive Director of NATLE, at ASAE's 2009 Annual Meeting. Be sure to download the tips document that goes with it.
Presentation by Elizabeth Engel and Laura Feldman for the 2012 Bridge Conference.
Say NO to financial support?! In association fundraising, sometimes saying no to corporate funders is as important as saying yes to new revenue. But knowing how to determine when to say No is difficult when a company is offering your organization money, free stuff or both. Expert association fundraisers from the Children's Hospitals Association will share their guidelines, processes, and criteria for vetting corporate suitors to help you get to the happily ever after of corporate partnerships.
Member Relations: An Association-Centric Approach to Customer Relationship Ma...Elizabeth Engel
The document outlines Elizabeth Weaver Engel's presentation at the CESSE Annual Meeting 2013 on member relations and customer relationship management. The presentation covers the CRM mindset, opportunities around big data, and how marketing, communications, and IT departments can collaborate effectively. It encourages associations to think about how to develop a more sales-focused culture and how collecting and using member data can help answer strategic questions.
Presentation on marketing & communications makeovers given by Layla Masri, Chris Durso and Elizabeth Engel at the ASAE Marketing, Membership & Communications Conference, May 23, 2012
Walking the Walk of Deep Volunteer EngagementElizabeth Engel
Presentation on new models of volunteering given by Peggy Hoffman (Mariner Management), Eric Lanke (National Fluid Power Association), and Elizabeth Weaver Engel (Spark Consulting) at ASAE's 2013 Marketing, Membership, and Communications Conference.
Bridging the Gap: Using Social Media Effectively to Connect with Your MembersElizabeth Engel
Slides from panel presentation on social media at the 2012 Joint Commission on Sports Medicine and Science annual meeting. Panelists included Dave Ellis (CPSDA), David Saddler (NATA), Sarah Bild (Gatorade), and Elizabeth Engel (CHA) as moderator
How to use your sixth grade science education to succeed in businessemfluence
In this session, Claire Bishop, VP Marketing at Children International, will share how their organization is acting more like a start-up than an established, decades-old nonprofit. She will explain how they are using lean “experiments” to identify, test and scale new products and channels that drive growth in an increasingly competitive space. Don’t miss this session, where you’ll be sure to tap into your sixth grade science education to discover the ways your own company can use similar methods to fail fast, learn efficiently, and drive sustainable success.
HOW TO CREATE A PURPOSE-DRIVEN MARKETING STRATEGY - Small Business Skills Sum...Doyle Buehler
How to sell more, monetise your marketing, and deliver your remarkable brand value with social selling and digital marketing
We often get caught up in the day to day, and actually forget our marketing, or rather think that what we are doing is marketing. While blogs and videos and checklists and ‘tripwires’ are great tools, we need to know how to assemble them into a single, purpose driven strategy.
First, I need to ask you a question - Did you know that you could be missing out on 67% of your market?
My session will show you how to define this missing market, and develop a digital workflow that will help you assemble all of the pieces of your digital environment so that they are all working together.
I’m going to show you:
How to Identify the gaps in your business profit models that are costing you potential revenue and increasing your costs
How to create and deliver your real value for your perfect audience beyond the single, transactional approach that most businesses currently deliver
How to turn social media and online marketing into an active, profit based action, instead of passive, cost-based
We often feel overwhelmed and confused about what to do and when. This workshop will show you some key business models and strategies that will help you further develop sales across the board, in all your activities. It will show you how to become strategic, as well as create positive action to further expand your business in the digital space
So please join me for my session on “How to sell more, monetise your marketing, and deliver your remarkable brand value online”
Intro to landing pages for improved conversion rates & better marketing experiences.
Includes updates to "Lay of the Landing" & "Converting Your Crowd" previously published on Slideshare.
Presented by Liesl Barrell
Keep Marketing Fun
June 19, 2014 at Brendan & Brendan
7 Reasons Social Media is Perfect for Nonprofits Dave Kerpen
This document discusses how nonprofits can grow using social media. It notes that Facebook has over 1.3 billion monthly active users, and that 45-54 year olds are the fastest growing demographic. It then outlines 7 reasons why social media is perfect for nonprofits, including getting the word out faster and cheaper, building communities, and engaging influencers. The document promotes the services of Likeable Local for nonprofits, including offline marketing support, automated social media posting, custom mobile profiles, and training.
Alfred Lin, COO/CFO of Zappos, discusses building a brand that matters through vision, repeat customers, transparency, and culture. Zappos prioritizes customer service through fast shipping, easy returns, and friendly customer support. This focus on the customer experience has led to high repeat purchase rates, with over half of customers purchasing again within 12 months and returning customers spending more on average. Zappos also emphasizes a transparent and open culture through blogs, videos and social media to share their approach.
Alfred Lin, COO/CFO of Zappos, discusses building a brand that matters through vision, repeat customers, transparency, and culture. Zappos prioritizes customer service through fast shipping, easy returns, and friendly customer support. This emphasis on service has led to high repeat customer rates, with over 50% of customers returning within a year to purchase an average of 2.5 times. Zappos also strives for transparency and an open culture defined by its ten core values.
Boost your mobile engagement strategy with specific tactics that solve real world problems. The Localytics Mobile Engagement Consulting team shares some keys tactics to boost conversion and retention.
This is my Deck for Robinsons Homes' Sales Rally for 2018. Their motto is 'Start the Good Life'. The talk is all about how to get people to listen to what you have to say. It's hard for people to hand out flyers and leaflets in the mall to people who are passing by. Often people just shrug it off. Selling is tough. There are real problems along the way. The secret to getting people to listen to you is simple but it takes a lot of hard work. Check out the deck and enjoy!
Bringing Collaboration Back Into Your Channel Sales EcosystemAllbound, Inc.
There is one word in the English language that so simply, elegantly and accurately describes the essence of indirect (or partner, or channel) sales alliances, and that’s collaboration. Collaboration is a process that involves multiple people or organizations working together to realize a shared goal. Collaboration is the cornerstone of any successful partnership, and yet in modern sales ecosystems, it often falls to the wayside, despite our best intentions.
Join Allbound's Jen Spencer and Lucas Gerler for this 30-minute, fast-paced, highly tactical webinar to learn how to bring collaboration back into your channel sales ecosystem and start better engaging with and empowering your channel partners.
BEST PRACTICE: Conversations, not campaigns: The evolution of marketingB2B Marketing
This document discusses how marketers need to shift from campaigns to conversations by engaging customers through relevant, conversational, coordinated, and strategic communications across channels. It emphasizes building trust with subscribers through opt-in processes, using behavioral targeting to increase relevance, and applying analytics to measure impact and optimize marketing investments. The goal is to transform marketing from isolated campaigns into a complete system of ongoing customer dialogs.
Change. Commitment. Complacency. Most organizations struggle with at least one of those issues, while disengaged workforces often grapple with all three. Joe Mechlinski unlocks the secrets to employee engagement by tapping into the power and wisdom of the brains in the head, heart and gut. Discover how something as basic as the biology of our bodies shapes our motivation, behaviors, and decisions so we can inspire greater connections at work and revive personal competency, reliability and sincerity.
The ultimate case for building a diverse team, and how to do it andela webi...Lever Inc.
The fascinating research behind diversity, what it means for your bottom line, and strategies you can kick into action today to find, engage, and retain the best talent.
Generosity marketing by Stitchcraft MarketingLeanne Pressly
Generosity marketing is becoming more important as a paradigm. Learn more about tools and techniques to employ this marketing style into your strategy.
What is a business model? Is revenue model the same? What is innovation? How can you innovate on Marketing (product, price, placement, promotion)? How can startups innovate and disrupt markets and business models? Check more about our innovation services here: http://aival.com/services/startups
Converting Your Crowd for Culture Days, National Arts CongressLiesl Barrell
Intro to landing pages for improved conversion in arts & culture organizations.
Includes updates to "Lay of the Landing" previously published on Slideshare.
Presented by Liesl Barrell
Culture Days National Arts Congress
May 23, 2014
Lay of the Landing Page: A 101 Intro to LPO, CRO & A/B TestingLiesl Barrell
This deck covers important landing page basics like attention ratio, message match and key elements. Including a walk-through of some examples of landing pages to see which ones converted best and why so that you can run better, more efficient campaigns and get the most out of your marketing spend.
Presented by Liesl Barrell at MTL+ECOMMERCE
May 14, 2014
This document provides an overview of Mike Enos' ebook "From eBay Zero to eBay Hero." It begins by introducing the ebook and its author, Mike Enos. It then provides a table of contents that outlines the various topics and methods covered in the ebook, such as dropshipping, wholesaling, importing, and selling knowledge products. The document concludes by providing information about Mike Enos' qualifications and experience as an eBay expert and top-ranked eBay training website.
Sport & Leisure Industry - Session 3 - Viralitymjb87
The document discusses how to exploit word of mouth promotion in the sport and leisure industry. It introduces the STEPPS framework for creating viral messages, which stands for social currency, triggers, emotion, public, practical value, and stories. These six factors influence whether a message will spread widely through social sharing. Examples are provided of viral content and which STEPPS factors drove their success. Marketers are tasked with planning a promotion for next week that employs the STEPPS model to make a sport or leisure product message go viral through word-of-mouth sharing.
Communities of practice the missing part of your Agile OrganisationEmily Webber
The document discusses communities of practice and their benefits for organizations. It notes that communities of practice are groups of people who share a passion for something they do and learn how to do it better by regularly interacting. The key benefits discussed are: (1) creating supportive networks to build confidence and motivation, (2) growing skills and capabilities by learning from each other, (3) enabling knowledge sharing and breaking down silos, (4) helping to scale ways of working across teams, and (5) facilitating better collaboration to create better practices. The document provides examples of communities in action and suggests starting one by identifying people to involve and having them regularly share stories and align around common goals.
Similar to Membership Marketing on a Shoestring Budget (20)
Presentation on marketing private online communities given by Elizabeth Engel, Kristina Twigg, and Lauren Wolfe at the December 2012 Higher Logic users group meeting.
The document discusses how attention does not scale in the age of information abundance. It notes that there are now 250 billion pieces of online content created each day, far more than any individual can pay attention to. As a result, information overload has become a major problem. The document suggests that content curation, where information is organized and filtered by curators, can help address this issue by selecting and highlighting the most important information for audiences. It argues that both individuals and organizations will need to take on curator roles to help refine online experiences and combat distraction in the digital era.
What Snow White Can Teach Us About Risk ManagementElizabeth Engel
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Barter with complementary organizations to exchange member lists, ads, and promotions. Create personalized HTML emails using simple email tools to market to members without expensive subscription services. Rely on passionate members and volunteers to spread the word about exciting organization activities through word-of-mouth. Provide excellent customer service at all levels to retain existing members, which is more important and lower cost than recruiting new members.
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1. While traditional fundraising methods like direct mail are still effective, online fundraising is growing rapidly and expected to continue growing in importance.
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The document discusses technology policies for organizations in the era of Web 2.0. It notes that Web 2.0 enables collaboration through social networks, blogs, wikis, and other tools. While these tools provide opportunities, they also present legal risks, potential staff wasting time, loss of control, and network security issues that policies need to address. The document provides advice on creating policies that make interacting online easier and safer, including addressing official and unofficial sites, setting constructive boundaries, and reviewing existing policies on intellectual property, confidentiality, and transparency. It recommends that policies not start with banning and instead keep things simple, flexible, and realistic.
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The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
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The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
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