1. Monte` Doron Hammon
mdhammon@hotmail.com
2807 Morningview Avenue Tuskegee Institute, AL 36088 334-727-5688 (home) 334-421-1426 (cell)
Career Objective:
Motivated individual with over 7 years of customer service experience and strong interpersonal skills seeking a
Field Sales Representative position with Samsung.
Education:
Tuskegee University 08/10-present
Major – Sales and Marketing
Work Experience:
T-Mobile Auburn, AL
Retail Sales Associate 07/15-Present
 Provides exceptional customer service to individuals visiting the Wireless Vision store, including greeting
customers, answering phones and assessing their needs.
 Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’
accounts to identify revenue opportunities, and excelling in quality metrics.
 Participate in marketing efforts to solicit new business, including but not limited to outbound calling,
community involvement, outreach programs, and promoting the brand inside and outside the store/retail
location.
 Build customers confidence by making their experience comfortable, simple and solving their issues.
 Engages in service selling and right fitting the customer with the appropriate total technology solution.
 Educate customer on different products/plans to assist them in making decisions to fit their needs to
maintain customer satisfaction and increase sales.
MAC Cosmetics Auburn, AL
Make-Up Artist 09/12-07/15
 Provided advice to the customers of the proper application of makeup and how to fully maximize the
product.
 Completed major product or makeup demonstrations, and introduced new techniques and products to the
staffs and customers.
 Closed sales by making sure customer needs were met.
 Advised customers about the different products and their use to increase sales
Old Navy Department Store Montgomery, AL
Sales Associate 11/11 -01/12
 Helped customers understand how unique brand products were in comparison to our competitors.
 Influenced customers to buy products by giving them information such as style, price, and fit.
 Created sales and customer relationship opportunities by utilizing resources like store promotions.
Oasis Hotel at VictoryLand Shorter, AL
Guest Services Agent 10/09-08/10
 Registered guests, assign rooms, and accommodated special requests
 Used suggestive selling techniques to sell rooms and to promote other services of the hotel.
 Communicated with other departments in the hotel to ensure exceptional guest service. Greeted and
welcomed all guests approaching the front desk in accordance with Oasis Hotel standards.
Macon County Board Of Education Tuskegee, AL
Classroom Assistant 06/09-08/09

2.  Tutored 4th
& 5th
grade students in the areas of Language and Music.
 Reviewed class/homework with students.
Sam’s Club Auburn, AL
Front End Cashier 11/07-01/09
 Assisted members with a courteous and expedited checkout.
 Provided service and assistance to members on the sales floor with location of products.
 Met and exceeded goals on membership renewals, upgrades, and credit card enrollment.
Sears Auburn, AL
Merchandising Customer Assistant 09/07-11/07
 Ensured that the brand image and style of the company was projected at all times.
 Assisted customers on the floor as well as with online orders.
 Changed signs, and maintained the cleanliness and functionality of fixtures, signage, lights, and equipment.
AFNI Opelika, AL
Customer Care Consultant 03/07-09/07
 Resolved problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
References: Furnished upon Request.