This document provides a summary of Melissa Fitts' qualifications for a networking role. She has several technical certifications including CCNA and CCNP with experience in network engineering roles at Comcast and Reliance Globalcom supporting core network infrastructure and troubleshooting issues. Her background demonstrates strong skills in networking, protocols, security, and network monitoring tools.

1. Melissa Fitts
(720) 327-4044 • melfitts@gmail.com
QUALIFICATION SUMMARY
Driven individual with an educational background that is technically focused. Work
experience includes technical support for software, hardware, and LAN/WAN
environments.
EDUCATION
Cisco Certified Network Associate (CCNA)
Cisco ID - CSCO12032668
Cisco Certified Network Professional (CCNP) in progress – TSHOOT completed
COMPTIA Security+
Associates of Applied Science (A.A.S.)
Westwood College
Denver, CO
PROFESSIONAL BACKGROUND
Comcast June 2016 – Present
XNOC Engineer
- Responsible for the health and maintenance of the core network infrastructure
- Monitor Spectrum for alarms on network issues
- Troubleshoot routers/switches/optical transport gear including configurations,
cleaning/reseating fiber/optics and equipment/part replacement
- Part of Hygiene project to specialize in repairing network issues including errors,
link/protocol flaps, routing and hardware issues with the use of Spectrum, Sevone
reporting, Kabana and emails.
- Delegate work load to assigned departments that possess ownership of device
- Build MOPs and coordinate maintenances for potentially services affecting procedures.
- Use Remedy and Hygiene for ticket/project tracking on all issues worked.
Reliance Globalcom February 27 2013- April 2016
TSG NOC Engineer (tier 3)/2nd
shift manager
- Responsible for the health and maintenance of the network
- Managed 2nd
shift involving monitoring, delegations, education, discipline and payroll
- Troubleshoot and isolated network issues and fluctuations for layers 1-3 in a “V ring”
topology and provided RFO’s/RCA to requesting customers
- Worked with various circuit carriers and equipment vendors to troubleshoot using loops,
RFC2544/Bert testing and diagnostics to isolate and resolve network issues and bugs.
- Design, configured, implemented and activated new customers with PTP, L2vpn, VPLS,
BGP, and NET services.
- Involved in network changes,MOPs and maintenances to install, splice, replace,upgrade,
equipment and cabling to ensure top performance and resolution to network problems.

2. - Update documentation and model network infrastructures using Remedy and Spectrum.
- Monitored the network using SNMP tools such as Spectrum, MRTG, network utilization,
Hawk Eye, fast polling, and Cacti to aid in network troubleshooting.
- Worked closely with field operations, remote hands, and customers to address network
related issues that are remotely un-resolvable.
- Created and modified DNS zones, records, and delegations, as well as updating routing
registries with Level 3 and RADB.
Level 3 Communications April 2012 – February 26 2013
Network Technician 2
- Troubleshoot and isolated network issues layers 1-3 (testing circuits, pulling PM's,
engaging LEC's, proving Demarcs, head to head testing, throughput issues, packet loss,
routing issues, router configurations)
- Troubleshoot and understand mappings of OCx, DS3, T1, FE, GE, and Transport circuits
and devices from multiple carriers, including Juniper/Cisco/Overtures/DACCs.
- Configured, installed, and troubleshoot devices remotely.
- Created and modified DNS (zones, records, inverse delegation, rDNS)
Elavon (Division of U.S. Bank Corporation) August 2009 – April 2012
Helpdesk SME/Tech support/Network Analyst
- Shadowed network engineer for clear understanding of networking system.
- Troubleshoot LAN/WAN systems and connectivity between hardware and software
point-of-sale for our private label system DirectNet.
- First point of contact between client managers, developers and production units of Elavon
processing clients.
- Troubleshoot issues with Point-of-Sale and Property Management systems for major
hotel client chains (Marriott, Hilton, Holiday Inns) and ship's cruise lines (Royal
Caribbean, Princess and Norwegian cruise lines).
- Collaborate with operations management on processing of files and troubleshooting
Elavon internal errors.
- Troubleshoot Health Care Payment Navigator related website and hardware issues to
maintain credit card processing.
- Serviced and developed instructional documentation for Point-of-Sales equipment such
as the Hypercom terminals, Ingenico terminals, and web based processing services such
as virtual merchant and payment solutions.
TECHNICAL SKILLS
Networking LAN/WAN,Ethernet,Frame-Relay, Routing, Switching, Transport, SONET
Protocols BGP, OSPF,EIGRP, RIPv2, IS-IS, PTP, VTP,IPSEC, EAPs,GRE, VPN,
MPLS, VPLS,LDP, Multicast, CoS/QoS
Security ACL, Crypto keys, Blue coat, NAT/PAT,Netscreen
Connectivity DS1-DS3, PPP multilink, OC3-OC192, Dark fiber, SFPs/CFPs
Operating Systems UNIX,Linux, Windows
Tools Spectrum, MRTG, Cacti, Fast poll, Remedy, Name Sufer, Kabana,Sevone
Equipment Juniper; m7i, mx480, mx960, mx2020, EX4200, EX4550, TXP, QFX,
T4000, T1600. Cisco; 2800, 3500, 3600, 3750, 3800, 4500, 7609, CRS4,
CRS8, CRS16 ASR9k, NCS6k, Nexus 6004, ALU 7950. Ciena, Tasmans,
RADs,Accedians,Redbacks, Extreme switches.