Jimmie Butler has over 20 years of experience in project management, software development, technical support, and training. He has managed the building of multiple large call centers and has extensive experience testing, installing, and documenting various software programs. He currently works as a Gaming Development Representative and GLI University Trainer, where he develops training programs and acts as the main point of contact for Tribal Regulatory Agencies.

1. Jimmie A. Butler II
5640 River Bird St
Home Phone:(702) 202-0761
Cell Phone:(702) 271-3120
Email:Jimmie.Butler@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
- Demonstrated project management skills during the building and completion of multiple 600+ seat call
centers in the Las Vegas valley.
- Completed numerous documented installations of software on site, on the phone and remotely.
- Involved in all aspects of software development, including beta testing and documentation.
- Created user guides, help files, and other external documentation for end user support.
- Ability to speak to and train large groups of people on highly technical equipment and procedures.
- Received numerous corporate and department awards for excellence, customer service.
- Maintain effective and continuous communications with executive management.
- Developed and continuously managed large scale server environments.
- Assisted in establishing a professional gaming regulatory training program.
- Developed a manual to aid and assist a governing body to self-audit to jurisdictional specifications.
EDUCATION AND TRAINING
- Studied Computer Science at the University of Nevada, Las Vegas
- Microsoft Certified Systems Engineer
- Cisco Certified Network Professional
- Project Management
- Team building/management workshop
- Oracle Database Administration
PROFESSIONAL EXPERIENCE
Gaming Laboratories International January 2013 – Present
Gaming Development Representative / GLI University Trainer – Las Vegas, NV
- Main point of contact for all Tribal Regulatory Agencies
- Develop sales leads, close the sales leads and project manage the sales lead from start to finish.
- Maintain a business relationship with both the casino operators and the regulatory bodies.
- Attend conferences to meet with tribal regulatory agencies.
- Perform demonstrations of the products and services offered.
- Made scheduled presentations and hands on demonstrations for the National Indian Gaming Association
(NIGA).
- Develop and maintain training classes for State and Tribal gaming employees.
Gaming Laboratories International January 2013 – 2015
Technical Compliance Engineer Level II / GLI University Trainer – Las Vegas, NV
- Interpret the intent and apply jurisdictional regulations to the testing projects to determine compliancy.
- Develop and maintain test scripts as they apply to jurisdictional regulations.
- Communicate with regulatory bodies to assist in determining compliance when the project is outside the
current scope of the current regulation.
- Perform forensic evaluations of anomalous situations.
- Develop and maintain training classes for State and Tribal gaming employees.

2. Gaming Laboratories International September 2006 – December 2012
Lead Field Engineer / ISS Auditor / GLI University Trainer – Las Vegas, NV
- Responsibilities include managing field inspections to completion.
- Supervision of all GLI employees while on an inspection.
- Conduct Information Systems and Network Risk Assessments in the United States.
- Perform detail testing of applications Information Systems function
- Assist in the technical audits of the computer operating system, data base management systems, security
systems, on-line development systems, and telecommunications systems
- Train new GLI employees on the policies and procedure of the department.
- Ability to translate and communicate high level technical information to a simple level.
- Produce training documentation on how to verify game and system software
- Develop and maintain training classes for State and Tribal gaming employees.
- Test manufacturer hardware, software and firmware to internal ISO specifications.
- Emulate gaming software for jurisdictional compliancy
Gaming Laboratories International June 2004 – September 2006
Systems Engineer – Las Vegas, NV
- Primary responsibilities include testing all aspects of the Bally Technologies accounting systems.
- Cross trained with other test engineers on the Aristocrat, IGT, Konami, PGI and various progressive
systems.
- Train new GLI employees on the testing procedures and protocols within the systems department.
- Ability to translate high level technical information to a simple level.
- Travel to various locations to perform system verifications.
IMPAC Medical Systems March 2002 – June 2004
Network / Biomedical Engineer - Henderson, NV
- Traveled across the United States, Canada and Europe to install Local and Wide area and Citrix networks
and interface Linear Accelerators to our proprietary software, Multi-Access.
- Troubleshoot Local, Wide area and Citrix networks remotely
- Install, upgrade or add on to the Multi-Access product either remotely and on the customer premises.
- Test Linear accelerators Port film imaging devices, Simulators and Scanners with Multi-Access to comply
with FDA regulations.
- Provide and update documentation for all installs and upgrades.
- Train and provide documentation to train therapist, physicists and doctors.
- Systems used: Varian, Siemans and Elekta Linear accelerators with multileaf columnators, CT
Scanners,Varian and Odelft Simulators. Treatment planning systems: Brainscan, XIO, Theraplan, ADAC
Pinnacle and Varian Eclipse.
Travelscape.com September 2001 - March 2002
Network/Telephony Administrator (Consultant) - Las Vegas Call Center
- Provided helpdesk support either via telephone or in person.
- PC Repair and configuration
- Install and upgrade PC components.
- E-Mail administration.
- Oracle 8i Database development and reporting.
- Network monitoring via Sitescope
- User and group administration on a Windows 2000 server network.
- Responsible for moves, adds and changes on a Nortel Meridian Option 61c PBX, Symposium Call Center
Server and Symonview Server.
- Work closely with telecommunications vendors to complete projects.

3. Webvan Group Inc. November 2000 - September 2001
Information Technology Supervisor - Las Vegas National Call Center
- Developed and maintained documentation for all hardware and software issues.
- PC repair, installation, configuration, upgrade and conversion.
- Participated in weekly strategy meetings and conference calls with on site executive management and
corporate officers.
- User, group and e-mail administration on a Windows NT server network.
- Worked with Aspect and in house engineers to modify call control tables to fit the needs of the call center.
- Oracle database administration and reporting.
- Maintained accurate onsite daily backups of all servers.
- Managed and maintained all of the Cisco routers and switches.
- Responsible for network security and virus protection.
- Participated in monthly disaster recovery operations.
Community One Federal Credit Union August 1998 - November 2000
Network / Telephony Engineer - Assistant Manager
- PC installation, configuration, upgrade and repair.
- Developed and maintained help desk documentation on all hardware and software.
- Instituted and maintained a trouble ticket / help desk system.
- Maintained accurate backups of all servers.
- Program and administer Symitar on IBM RSC 6000 running the AIX operating system.
- Devised a formal and complete disaster recovery plan for the credit union.
- Recommended cost cutting ideas to the executive management saving budgeted dollars and increasing
productivity.
- Accepted the challenge of assisting the manager of the department and acting of the manager's behalf.
- Diagnosed and fixed all LAN, WAN and Telecommunications issues.
- Supervised the building of new additions to the organization (such as call centers, branches and ATM
kiosks) and networks.
Sprint - Data August 1997 - August 1998
Project Manager / Technical Support
- Monitor the installation of voice and data circuits around the Las Vegas valley.
- Assisted with the installation and programming of Nortel switches during the construction of new
facilities.
- Worked with engineers with the implementation of frame relay, ATM, OC-12 and OC-48 fiber circuits.
- Coordinate with clients to train their key personnel on the use of their call center equipment and reporting
software.
- Implemented the installation of Internet circuits via Frame relay or ATM backbone.
- My responsibilities also included being the single point of contact for several major accounts,
coordinating vendor training for customers and training customers.
- Sybase database administration.