This document contains a summary of Samer Sammour's professional experience and qualifications. It lists his certifications and education, as well as his experience in roles such as Juniper Networks Advanced Services/Resident Engineer Manager, Technical Operations Manager, Network Engineer, and IP Backbone Engineer. The summary highlights his expertise in areas such as broadband and routing networks, MPLS, VPNs, routing protocols, firewalls, and voice over IP systems.

1. Samer Sammour Mobile +966-55-7946-440
Email:samer.sammour@gmail.com
ProfessionalCertifications
 JNCIE-SP
 CCNP
 ITIL Foundation.
 JNCIA-EX (Associate,Enterprise Switching)
 JNCIS-ER (Specialist, EnterpriseRouting)
 Operating and Troubleshooting Juniper Network Routers (OTJNR)
Education
 B.Sc. Computer Engineering and Digital Systems. GPA 3.13/4
 Fluent in Arabic, English, French conversation and documentation.
Qualifications
 In-depth knowledge ofBroadband / MPLS Networks.
 Excellent Communication and presentation skills.
 Strong working knowledge ofIP, including IP network architecture, routing protocols, BRAS,
Network Security and Network Management Systems.
 Excellent relationship management, communications skills and interpersonal skills.
 Experience in working in serviceprovider environment.
 Good knowledge in Linux/Unix Operating systems
 Good knowledge in VOIP System
 Good knowledge in Scripting.
Training
 Advanced VPN/MPLS, and Junos MPLS and VPN.
 IPv6.
 Juniper NetScreen ISGFirewall.
 Linux/Unix operating systems.
 Effective Communication

2. ProfessionalExperience
SEP14 - Present
Juniper Networks Advanced Services/Resident
Engineer Manager/Change & Performance Management
Saudi Arabia
 Lead in building Change Management processes and procedures to cater
Customer needs and demands.
 Enforce best practices to ensure Customer’s network agility with minimal
impact during changes.
 Ensure processes are well performed and controlled to deliver bestquality
flawlessly.
 Work hand in hand with customer’s governor to support in all network
changes.
 Prepare on site workshops to the customer to highlight all change options
and influence to take the right decision.
 Train, guide and deliver hands on to Change Managementteam members.
 Ensure compliance with customerregulations and rules
 Work with stakeholders (PM’s/Service Owner/Professional
Services/Implementation team and Design) to ensure smooth delivery ofthe
projects.
 Ensure CMDB is always populated with all change instances to keep track of
all network changes for betterdocumenting.
 Leveragedelivery enhancementand maximizeefficiencyby automation
enablement.
 Proactively support customer with network performance KPI’s.
 Building scalable automated tools to proactively check and reportany
network failure that would impact customer experience.
 Feedback and report any Customer network related issues to the governor
and highlight network improvements.
 Continuous review ofthe quality the reportedKPI data.
 Improve team build up process, by conducting 1:1 meetings, Knowledge
transfer sessions, team meetings,careerpath plans, and appraisals.
 Produce regularoperational reports suchas Forward ScheduleofChange,
and Performance reports.
JUL09 – SEP14
Juniper Networks Advanced Services/Resident
Engineer
Saudi Arabia

3.  Subject matter expert SME for broadband and routing services at Saudi
Telecommunication STC
 Senior Resident Engineer at Saudi Telecommunication STCfor Edge and
Core networks.
 Senior Resident Engineer at Saudi Telecommunication STCfor MPBN and
IPv6.
 Technical Interface and single point ofcontactSPOC with different
departments in STC, to address network issues, risks, performanceand
capacity planning.
 Coach and mentor otherteam members using hands-on and knowledge
transfer sessions.
 Develop Fault management automation scripts and preventivemaintenance
procedures.
 Review and approvechange managementtechnical documents for new
projects.
 Lead the handover process between change management and TACteams for
better performance and effectiveness.
 Evaluate team members and interview new comers.
 Lead network optimization and enhancement analysis tasks.
 Responsible for support network availability and uptime metrics for the
customer’s network.
DEC08 – JUL09
Technical Operations Manager(LightSpeed
Communications/France Telecom)
BAHRAIN
 Technical Manager for ISP in Bahrain.
 Assign and evaluate tasks and projects to team members.
 Support team members in any escalated case or emergency as a technical
reference.
 Handle all the external communication and preparation for any new project
with other teams.
 Prepare all the technical training for my teammembers.
 Create periodic reports with all the activities done,coming and network
performance.
 Implementing, configuring and maintaining backbonecore network devices
and routing protocols such BGP, OSPF, EIGRP and RIP on Juniper and Cisco
routers.Hands on experience on Cisco 800, 1700, 1800, 2500, 2600, 2700,
3200, 3600, 7200,6500, and 7600 series, on Juniper M320, M120, M10i,
and M7 i.
 Securing Network elements from intrusions, and hardening the device,in
introducing TACACSserver and securing administrative access.
 Introducing MPLS-IPVPN technology within LightSpeed Company.
 The operation and configuration ofNetScreen Juniperfirewall, including
NAT, DIP, MAP, Policy and VPN configuration on ISG1000 and 2000.
 Responsible for maintaining and implementing ADSL, Leased Line, and
MPLS-IPVPN, IPSEC, GRE services.
 Implement monitoring applications to obtain network performance and
services. Used applications like SolarWinds, MRTG, CACTI, PRTG and
operation manager.
 Administration on VOIP Solution Based on Netcentrex platform,
implementing CISCO Gateways, and double play service, using H323 and SIP
protocols.

4. AUG08–DEC08 IGW Supervisor/ITISALUNA ISPVtel Jordan
 Supervise technical staff, including work allocation, Training, and problem
solving;evaluate performanceand make recommendation for IGW director.
 Plan, oversees,and coordinate the development, installation, and support of
voiceswitching and core network services.
 Participatein design, development, implementation and evaluation ofcore
network services, application and valueadded services.
 Prepare network elements like CISCO products (ASA, Routers, and L3
switches, and switches) and configurethem with special technical
requirements and features, and test the devices using a small lab to validate
the operation and functionality ofthose devices to be ready before sending
them to IRAQ.
 Coordinate and provideleadership for new system development and
implementation.
 Provide technical expertise in identifying, documenting, and troubleshooting
problems for coredata networks.
 Support the team in operating and maintain network devices.
 Redundant topology architecture and Implementing QOS and Optimizing
traffic flow using compression.
 Manage Public IP addressing Through RIPEDatabase.
 Implementing various routing protocols,RIP V2, EIGRP, OSPF, IS-ISand
BGP, and Class-Based routing and route maps.
 Good knowledge in implementing Virtual Private Networks and Quality Of
Service.
 Managing local Wireless Network and implementing authentication methods
based on the requirementand configuration for Dynamic Host Control
Protocol.
 Dealing with network interfaces like HSSI, Serial, Ethernet, and
GigaEthernet( optical and Electrical), E1/T1 interfaces.
 Assure network stability using preventivemaintenance and network traffic
analyzing and monitor applications.
 Manage HUAWEI Soft-Switch and Cisco Voice Gateways
AUG03 –AUG08
Network Engineer/Mobile Core Network
Engineer/ORANGE
Jordan
A member in Core Network Department at which we manage MPBN “Mobile Packet
Backbone Network” providing IP infrastructureto GSM Network, using Juniper
Routers, extremeswitches,Juniper Netscreen ISG2000 Firewalls with all kind of
physical connections. In which I gain experience in IS-ISand BGP protocols and MPLS
for label switching, RSVP-TEfor Traffic engineering and special QOS to deliver high
performance topology.My responsibilities were
 To build the whole topology, and provide connectivity to the sites as well
as provide reachability to all mobile sites.
 To implement dynamic routing protocols to fulfill our routing needs.
 To manipulate packets to tag different kinds oftraffic using Layer2
VLAN's and TOS values in IP packets
 To provide layer3VPN using MPLS network setup, and determine
highest security measures to have a clean, robust network,and monitor
the performance using key performance indicators and tools.
VOIP Engineer:

5.  A Member ofthe VOIP team at which my responsibility was to support
different services (Net2Phone, Dual Phone, Business Livebox solutions,
SIP implementations).
 Install, configure, test and operate the double play platform, which
includes AAA server (SBR), Class5 soft switch “NetCentrex”, Class4 soft
switch “Alcatel 5020”,Media Gateways “Cisco AS5xxx, Alcatel7515”,
Media Gateway Controllers, Cisco Gatekeepers and session border
controller.
 Configure, test and operate VoIP connections with international carriers.
 Test and validateVoIP RGW and soft clients to run with double play
service platform.
 Excellent knowledgein H323, SIP, MEGACO “H248” and MGCP
protocols. Good knowledge in SS7 , PRI.
IP Backbone Engineer:
 Member ofIP Backbone network team,who is responsiblefor:
 Implementing and configuring Routing protocols such BGP, OSPF,
EIGRP. IS-ISand RIP on Cisco/Juniper routers.
 Install, configure and operate Packeteerand Packetshaper devices into
the IP network.
 MPLS-IPVPN configuration and troubleshooting.
 Install, configure and operate NetScreen Juniperfirewall.
 Supervisory ofrouters, switches, cabling for one ofthe leading ISP
“Wanadoo"in Jordan;including follow up Leased Lines, IPVPN, ADSL
services.
 Configure and operate the equipment monitoring tools such as MRTG,
CACTI and PRTG.