Rajesh Yadav is a telecommunications professional with over 9 years of experience in network operations and technical support. He holds a PGDBA in Operations and a B.Tech in Electronics and Telecommunication. His career has included roles managing network assurance teams and providing escalation management. He has strong skills in troubleshooting data networks, broadband, and wireless technologies.
Experience in planning and coordinating with team to resolve FT within given time span.
Hands on Experience on Switch & Router.
Monitoring Router, Switch.
Good knowledge of IP Routing & Switching protocol.
Good knowledge about IP Subnetting schema.
Good knowledge of such protocols BGP, OSPF, HSRP/VRRP, LACP/PAGP.
Worked on protocol such EIGRP, OSPF, RIP AND BGP.
Done configuration such VLAN, VTP, STP.
Mustanser Tanwer
Telecommunication/Networking Engineer
00971 55 95133 53
During my Education in MS Electronic Engineering Specialized Telecommunication Engineering, I have done the research worked for Core Networks with a article name “Vertical Handoff and Intelligent Networks selection, challenges and solutions”, is based on NSS, VAS and CRM systems which handle the signalling of the network between 2G Network and 3G networks.
I had worked past more then 9 Year in the same responsibilities, greater then 2 Years in DVCom Limited as a technical Engineer and more then 6 Years in China Mobile Pakistan (ZONG) Telecommunications company in "Engineering O&M Department" with as a "NOC Engineer" with different roles, in start of my job as "Complaint Resolution Engineer" to resolved all the NSS, VAS, CRM and BSS related issues of Nationwide Network. Then get promoted as "NOC Engineer" I am responsible for Configuration and Fault Management of VAS & NSS nodes, responsible to get the support from Vender in bigger problem. Again get the promotion as "NOC Group Lead" I am responsible for group which contained NSS Engineering, VAS Engineering, BSS Engineering and Automation Engineering Teams almost 25 to 30 Engineers in a group. Responsible to dedicate the responsibilities to them and give the KPI's to these Engineers according to their performance, My last job responsibility was "Support Engineer NOC" my basic responsibility was to monitor the KPI's of Network and perform the corrective maintenance against them, helped for automate the NOC system like auto SMS and notification against any fault accuracy in Network, auto KPI reports of the Network and provide the support to NOC Engineers in their routine work.
Have a training and hand on experience on worlds know Cisco Routers and Switches like TFTP, STP, VLAN, different Protocols etc used for Cisco Networks.
I promote to four different position in China Mobile Pakistan NOC due to my performance and get the 5 Years Performance Award from China Mobile Pakistan in April 2013 that indicate my best performance during last more then 6 years for China Mobile Pakistan.
Experience in planning and coordinating with team to resolve FT within given time span.
Hands on Experience on Switch & Router.
Monitoring Router, Switch.
Good knowledge of IP Routing & Switching protocol.
Good knowledge about IP Subnetting schema.
Good knowledge of such protocols BGP, OSPF, HSRP/VRRP, LACP/PAGP.
Worked on protocol such EIGRP, OSPF, RIP AND BGP.
Done configuration such VLAN, VTP, STP.
Mustanser Tanwer
Telecommunication/Networking Engineer
00971 55 95133 53
During my Education in MS Electronic Engineering Specialized Telecommunication Engineering, I have done the research worked for Core Networks with a article name “Vertical Handoff and Intelligent Networks selection, challenges and solutions”, is based on NSS, VAS and CRM systems which handle the signalling of the network between 2G Network and 3G networks.
I had worked past more then 9 Year in the same responsibilities, greater then 2 Years in DVCom Limited as a technical Engineer and more then 6 Years in China Mobile Pakistan (ZONG) Telecommunications company in "Engineering O&M Department" with as a "NOC Engineer" with different roles, in start of my job as "Complaint Resolution Engineer" to resolved all the NSS, VAS, CRM and BSS related issues of Nationwide Network. Then get promoted as "NOC Engineer" I am responsible for Configuration and Fault Management of VAS & NSS nodes, responsible to get the support from Vender in bigger problem. Again get the promotion as "NOC Group Lead" I am responsible for group which contained NSS Engineering, VAS Engineering, BSS Engineering and Automation Engineering Teams almost 25 to 30 Engineers in a group. Responsible to dedicate the responsibilities to them and give the KPI's to these Engineers according to their performance, My last job responsibility was "Support Engineer NOC" my basic responsibility was to monitor the KPI's of Network and perform the corrective maintenance against them, helped for automate the NOC system like auto SMS and notification against any fault accuracy in Network, auto KPI reports of the Network and provide the support to NOC Engineers in their routine work.
Have a training and hand on experience on worlds know Cisco Routers and Switches like TFTP, STP, VLAN, different Protocols etc used for Cisco Networks.
I promote to four different position in China Mobile Pakistan NOC due to my performance and get the 5 Years Performance Award from China Mobile Pakistan in April 2013 that indicate my best performance during last more then 6 years for China Mobile Pakistan.
Los conocimientos adquiridos en el Postgrado no pueden estar en el baúl por eso comparto con todos ustedes unas presentaciones respecto a la Evaluación en la Educación Superior.
Professional Summary:
6 years of experience in Telecom industry.
Excellent communication and interpersonal skills. Highly motivated with strong commitment to quality and customer service
Specialties: Telecom Testing,,SS7/SIGTRAN,Diameter/PCRF,GSM/GPRS,CAMEL(IN),Automation(Shell & AWK), Nagios tool,Linux,
1. Rajesh Yadav
PGDBA (Operations)
B.tech (Electronics & Telecommunication)
ITIL@V3
Email: er_rajesh4@yahoo.com
Mobile: +91-9871707631
CAREER VISION:
Seeking Assignments in Operations | Technical Support | Managed Services | Escalation management |
CCNA | SDH Network Management | Operation manager| KAM | Service assurance
CAREER CONSPECTUS
A dynamic professional with 09 years of experience in Telecom ISP and telecom Vendor with exposure to
optimum performance of Data Network, ILP/MPLS, DSL Broadband, Operations & Service Delivery.
Strong installation, troubleshooting and administrative skills. Able to meet and exceed expectations in quality
and rollout with strong contribution to organizational goals through continued development of professional
skills.
Good Knowledge of end to end network, that helps in managing customer centric operations & ensuring
customer satisfaction by achieving delivery & service quality norms.
Knowledge of troubleshooting the circuits by following the Last Mile Connectivity and Hardware Involved in
the Last mile.
Comprehensive understanding of various WAN technologies like Wireless, Leased Line.
Experience of IP / MPLS operation and Internet, diagnosis and trouble ticket closure, resolving network
operation and performance issues.
Partner/Vendor Management, KPI & Project Management
Process Quality, Transactional Quality Monitoring & Trainings, Customer Satisfaction monitoring (CSMM)
MIS, Data Analysis, Workforce Management & Planning
Driving Customer complaints pertaining to outage.
Co-ordination with vendors for resolving faults.
Promising Network and Service availability.
Ability to complete the work within the predetermined deadline independently.
Providing extensive service, support and on site instruction to field engineers.
Recognized as a Team Player and a performer, consistently completing assignments on time.
Strong time management skills; highly organized, Self-directed, and efficient, consistently meet stringent
deadlines.
Possess excellent interpersonal, communication and analytical skills with demonstrated abilities to establish
and maintain good relationship with co-workers and management.
Deft in improvising and implementing new processes / systems.
Capable of working within flexible schedules.
CORE COMPETENCIES
Technical Support MIS Customer Service Operations
Service Assurance
Quality Process Management Operations Maintenance
EMPLOYMENT HISTORY
Tata Consultancy Services :
2. Team Manager (Network Assurance (NOC)
( Sept 2016 –Till now)
• NBN Australia Project
• Handle the team providing the services to Australian provider NBN Broadband Network .
• FTTH AND FTTB services end to end resolution and monitor the team KPI and SLA
• Diagnosis and trouble ticket closure, resolving network operation and performance issues.
• Escalation Management of both internal and external customers.
• Handle the team and lead the team to efficiently monitor the FTTH network of Australian provider .
• Mentor the team in critical issue and trained team members .
• Providing resolution and Reason for outages (RFO) for Service Affecting Faults after restoration of the failure
within the specified time frame & SLAs provided by the organization to its customers.
• Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria
specified by the organization.
• Validating and work proactively on the incident ticketing system based on the problem and analyze it to find
trends and correlations.
Bharti Airtel Ltd – Service Assurance Manager in Global Services Management (E-NOC)
Designation : Manager
( 1 Jan14 to Sept 2016 )
3. Escalation Management of both internal and external customers
Driving customer complaints & co-ordinate with partners for resolving faults.
Providing network solutions for clients
Diagnosis and trouble ticket closure, resolving network operation and performance issues.
Providing Network Support for Leased Lines/Internet/MPLS Networks to various customers of Bharti Airtel
pan India.
Attending Customers queries regarding link issues which includes Last Mile Issues, Routing issues & various
other issues regarding the Network Applications being used by the customers.
Handling Last Miles on RF, Leased Line, Ethernet Links Connectivity.
Remote troubleshooting of IP Blacklisting, DNS Problems.
Also taking care of all the issues related to connectivity, packet drops, slow browsing, Latency.
Coordination with field engineers and provide them support regarding configuration related issues within
SLA.
Assuring maximum uptime to customers to meet Service Level Agreement.
Escalation of issues to vendors providing level 3 support depending upon the network criticality
Follow up of Problems on Circuit with NOC and Involved Upstream service providers for IMPLS Circuits.
Providing resolution and Reason for outages (RFO) for Service Affecting Faults after restoration of the failure
within the specified time frame & SLAs provided by the organization to its customers.
Produce and provide a concise reason for outage report to the customer.
Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria
specified by the organization.
Validating and work proactively on the incident ticketing system based on the problem and analyze it to find
trends and correlations.
Bharti Airtel Services Ltd
L2 Engineer (Enterprise Network )
Designation :Senior Engineer
(June 2008-Dec 2012)
The primary responsibilities are:
1. Troubleshooting of SDH,PDH,Ethernet faults.
2. Troubleshooting of SDH circuits ranging from E1 to STM-64 bandwidth.
3. Accountable for planning, provisioning and implementing of circuits (E1’s, DS3, STM-1, STM-4, STM-16, and
STM-64) as per the requirement of customers & for testing purposes.
4. Distinction of coordinating with various National and International carriers like VSNL, PGCIL, Reliance, British
Telecom, I2IE, Singtel etc.
5. Interfacing with different vendors like ECI, and Nortel, Tellabs for Tech Support in case of catastrophic failure
resulted from the malfunctioning of Equipment.
6. Knowledge in working with NORTEL Preside (Element Controller), which is used in Bharti’s Network Operations
Center for monitoring the entire NLD&ILD voice and data network.
7. Having thorough knowledge about the NMS-light soft of ECI used in Bharti’s SDH for the network monitoring
and provisioning of cross connects in our optical rings.
8. Having operational knowledge of TELLABS DXC that is used in the Bharti’s network for creating cross connects
to different NLD regions.
9. Having operational knowledge of Alcatel 1660 DXC.
10. Having operational knowledge of EOS links(GFP protocol, VCAT,LCAS,CSF and TSF)
4. 11. Understanding of dispersion & fiber types, optical components (optical switch, splitter), link budget
engineering skills.
12. Maintaining Fault analysis so as to reduce the no. of repeated faults thereby improving the quality of service.
Have done extensive troubleshooting at the networks of customers for their satisfaction.
PREVIOUS EXPERIENCE
8 Apr 2006- 8 June 2008
Company name : FIBCOM INDIA LIMITED( JV tellabs , Denmark)
Designation: Executive Engineer (System Testing)
COMPANY PROFILE:
FIBCOM INDIA LIMITED which is engaged in design and manufacture of optical networking equipment and
management systems in technical collaboration with Tellabs Denmark A/S. The company has emerged as a leader &
major contributor to the broadband revolution in India and provides SDH & DWDM system solutions to all major
telecom operators all over India. It is India's first company to set up local manufacturing and development facilities for
latest SDH & fiber optic based products and Network Management solutions.
JOB RESPONSIBILITIES:
Provisioning and Commissioning of circuits (2Mbps, 34/45Mbps, 155Mbps) & Commissioning, Testing, Defining
Protection path and testing the circuits.
Provisioning, Testing, Monitoring and Troubleshooting of nodes with the help of NMS.
Commissioning of Synchronous Transport Module: STM-1, STM-4 and STM-16
Testing of STM-1, STM-4 and STM-16 Add Drop Multiplexer (ADM), Terminal Multiplexer(TM) Regenerator
(REG) SDH Systems.
Configuration, Installation, Testing, Maintenance, supervision, and management using NMS (NM2100EM,
NM2100CT).
Working on NMCT Software (Network Management Craft Terminal) The Craft Terminal for Network
management, & Maintenance.
Working on Tellabs extended craft terminal
Complete knowledge SDH system repairing with help of software tools and pcbview.
Expertise on all type of system n cards stm16 , stm 4 , electrical cards.
TECHNICAL EXPOSURE
Skills
5. ITIL v3 Certification
Strong experience in service assurance and fault management
Strong experience in fault management and troubleshooting
Strong experience in vendor and partner management.
Telecom domain experience: Core n/w, transmission.
Sdh,Ethernet,EOS(GFP encapsulation with VCAT and LCAS),Protection schemes in
SDH(MSP,SNCP,MSshared),Synchronisation,ASON,Optical Networking (DWDM,OTN). Leaseline, MPLS circuit,
SDH Transmission, NMS, Troubleshooting of E1, EOSDH, Ethernet links., ECI, Nortel and Tellabs NMS. Sdh
System testing ( Tellabs 6330, 6320, 6310, 6340)
NMS EXPERIENCE:
ECI
Nortel
Tellabs
Mux Experienence :Tellabs—6325(STM-16, STM4. STM1), 6330(STM16), 6345(STM16, STM4), 6320(STM1), 6370,
6310,
Equipment Knowledge: Agilent Omniber 718, Power meter, attenuators, Digital communication
analyzer(DCA) , Tellabs ATE , Test setups, SMT lines , module testing.
Tools:
Operating System :
Windows Vista
Windows 7
Windows XP Professional
Windows 2003
Tools Used :
NMS (Multiple Vendor)
Putty
E-CRM
Metasolv
Packages Used :
MS Office
STRENGTHS
An Achiever and a goal-oriented Management professional with the drive and ability to work with all levels
of an organization so as to integrate my management skills with the overall Business operating strategy.
An amiable Team player with focus on gaining knowledge and skills through understanding and observation.
A high-energy and a positive individual.
Ability to manage multiple tasks simultaneously.
Comprehensive problem solving abilities.
6. Excellent Customer orientation and strong sense of urgency.
Readiness to take initiative whenever required
Excellent Written and Verbal Communication skills with fluency in English.
Educational Qualification
PGDBA ( Operation) from Symbiosis , Pune in 2012.
B.Tech (Electronics and Communication) from BSACET Mathura (UPTU) in 2005
Intermediate (CBSE Board) in the year 2000 from Kendriya Vidyalaya, Kota.
Matriculation (CBSE Board) in the year 1998 from Kendriya Vidyalaya, Kota.
Achievement and Rewards:
1. Silver award for best performer 2011
2. Best performer award 2012
3. Silver award for best performer 2016
Declaration
I hereby declare that the above mentioned facts are true to the best of my knowledge and belief.
Rajesh Yadav
7. Excellent Customer orientation and strong sense of urgency.
Readiness to take initiative whenever required
Excellent Written and Verbal Communication skills with fluency in English.
Educational Qualification
PGDBA ( Operation) from Symbiosis , Pune in 2012.
B.Tech (Electronics and Communication) from BSACET Mathura (UPTU) in 2005
Intermediate (CBSE Board) in the year 2000 from Kendriya Vidyalaya, Kota.
Matriculation (CBSE Board) in the year 1998 from Kendriya Vidyalaya, Kota.
Achievement and Rewards:
1. Silver award for best performer 2011
2. Best performer award 2012
3. Silver award for best performer 2016
Declaration
I hereby declare that the above mentioned facts are true to the best of my knowledge and belief.
Rajesh Yadav
