John Richard Letchford has over 30 years of experience in IT, finance, and administration. He has a wide range of technical skills including networking, software installation, training, and security clearance. Currently he works as a Senior Infrastructure Operations Analyst where he manages security access and provides helpdesk support. Previously he has held roles supporting LAN/WAN networks, implementing VLANs, and monitoring networks using various tools.

1. John Richard Letchford
27 Poplar Road,
Leatherhead,
Surrey.
KT22 8SF
Tel: Home 01372 800166
Mobile 07722520503
.
PROFILE
An enthusiastic and energetic I.T. professional with a wide range of experience covering networking, computer
software installation and design, training in the use of various computer packages, and ten years experience in
finance and administration management, including EPOS systems, credit control and cash handling.
Excellent written and verbal communication skills at all levels.
Adaptable and capable of working under pressure while prioritising and meeting deadlines.
Cisco CCNA accredited.
Security vetted M.O.D SC expires 2023 & Non Police Personnel Vetting (NPPV) Level 2.
CAREER HISTORY
Current Position: Senior Infrastructure Operations Analyst – Kellogg, Brown & Root, Leatherhead
Regional Security Administration of user Active Directory rights. Security access to servers and folder
structures for EMEA region within a global company.
Server2008/2003 support. Build servers & Trouble-shoot any issues. Routine monitoring of network.
Helpdesk support responding to customer ticket requests for assistance on a range of issues, ie Security access
failure, Print Queues, file restoration etc.
Previously responsible for LAN & WAN support at MW Kellogg Ltd. Greenford. (Now part of KBR)
LAN consists of Cisco Catalyst 6509 core switches, fibre uplinks to ten communication rooms containing
Cisco Catalyst Switches (3524s, 3548s, 5000s, 5500,2950s, 1900s).
Successful planned the implementation and deployment of VLANs across the campus.
WAN has a variety of links, including Virtual Private Networks, Dedicated links to remote sites, ADSL,
Satellite connections (VSAT & Inmarsat satellite ‘phones) Dial on Demand via ISDN etc.
Routers include Cisco MSFC blades on the 6509 models, and have also configured Cisco 7200, 4000, 3600,
2500 and 800 series, and Nortel Contivity VPN switches.
Network management and monitoring using Solarwinds Orion.
Support of project work including testing and commissioning networks prior to shipping to site.
Working alongside clients & sub-contractors to ensure smooth transition of projects and deadlines.
1998-2001 Network Field Service Engineer - Pinacl Communication Systems Ltd.
Working in a team of network engineers supplying support for network maintenance contracts.
Recent projects include commissioning Digital TV sites for Telewest, working with Andersen Consultant
project managers. The work included downloading configurations onto Sun DHCP servers, Cisco Catalyst
5500s, 7600 Universal Broadcast Routers and Cisco 2500 terminal servers, fine tuning and checking systems
and trouble shooting any problems.
Site supervisor for Pinacl within the London Stock Exchange and Daiwa Europe Bank. Responsible for Cisco
Router maintenance (7000, 4500 & 2500 ranges), 3Com equipment (LinkBuilder FMS stack units, Super
Stack 1000 etc) and Chipcom On-line and On-core hubs.
Monitoring networks with SunNet Manager, Cisco Works and 3Com’s Transcend packages installed on UNIX
boxes, and using bespoke software designed within Pinacl to monitor network traffic levels. Investigation of
any faults reported.
Experience of structured CAT5, Thin-Ethernet, FDDI, Fibre ST and Token Ring cabled network
environments, installing patches, structured cabling etc.
Providing regular reports to both clients and Pinacl line management regarding events and fault recovery /
prevention. Maintaining on-site records of hub / port availability.
Ad-hoc projects as required.
1991-1998 Computing Officer - Systems & Networks - University of North London
Working in the Systems and Networks Team, Information Systems & Services department. Responsible for
installation, monitoring and troubleshooting Cisco routers and 3Com hubs (Cisco 4500 & cat5000, 3Com
LinkBuilder FMS stack units, Super Stack 1000 etc). Connection of users to the above using structured CAT5

2. utp and Ethernet co-axial cable. Some ATM experience, assisted in configuration of Cisco Lightstream 1010.
Research of firewall security requirements for the University.
Projects included managing the connection of two remote sites to the University through dedicated KiloStream
lines with ISDN backup on demand via mini routers (Scorpion Marlin NX1). Managing sub-contractors
authorised to install structured CAT5 utp cabling on University campus, to ensure work finished to schedule
and correct standards.
Managed and implemented the selection of suppliers of IT equipment to the University, following EC
tendering regulations.
Responsible for creating the Systems and Networks home page on the WWW using HTML Assistant hypertext
editor.
Ensured that all internal cabling requests and fault reports were scheduled and resolved in optimum time,
allocated tasks to a small team of cabling technicians. General administrative duties as required, ordering of
parts and stock whilst constantly reviewing prices and suppliers.
Installation of software on personal computers, working with packages such as LanWorkPlace, TeemTalk,
Decnet Pathworks, Netware, Windows 3.1, 95 & NT, DOS 5 and above, Quattro Pro, Lotus123, WordPerfect.
Configuration and installation of hardware, i.e. N.I.C.s (especially 3Com), memory, harddisks e.t.c.
1990-91 Software Design Engineer - Datatec (SW) Ltd.
Successfully conceived, designed and tested a small business accounts advisor, as reviewed in "What PC"
magazine (Oct.'91). Written in "Crystal", a high level Expert System Shell interfacing with a spreadsheet
written in "C".
Supplying customer support for the above as required.
Investigate possibilities of interfacing the above with large spreadsheet packages such as Lotus 123, Sage, etc.
1988-90 Administration Manager - Spice plc.
Conceived and implemented a credit control system, successfully reducing outstanding and uncontrolled
debtors by 80% from £470k to £72k, all of which was within agreed limits.
Pursuit of bad debts via County Court Small Claims procedure.
Fully responsible for Sales Ledger, Petty Cash and Banking. Investigation and resolution of discrepancies.
Managerial control of Purchase Ledger, accounts clerk and cashiers, total of 10 staff .
Regular customer contact by telephone, letter and personal visits.
1987-88 Office Manager - Debenhams plc
Training of staff in use of EPOS systems.
Reporting to the Administration Manager, supervision and training of 13 staff, covering Banking of cash and
cheques (average weekly figures exceeded £350k), Sales reports, Stock control on manual and computerised
systems, telephone switchboard.
Investigation and resolution of discrepancies in cash and security breeches.
Regular reports to senior management and Head Office.
Ad hoc projects as required.
1978-87 Clerk/cashier - Midland Bank plc.
Responsible for accurate and efficient running of busy High St. branch counter.
Training of new cashiering staff.
Foreign Exchange, Standing Orders, Direct Debits etc.
General administrative duties as required.
Personal data
Date of Birth 11th October 1958. Nationality - British. Marital status - Single
Professional Quals. Cisco CCNA
BTEC Business Studies.
City & Guilds 726 Micro-processing.
Academic Quals. 8 GCE O-levels. 3 GCE A-levels.
Other Clean Driving Licence.
Leisure activities / interests Walking, natural history, crosswords.