Shauna Johnson has over 10 years of experience in food service and retail management. She has held several roles at Gate Gourmet and McDonald's, including Food Supervisor, Inventory Manager, Kitchen Manager, Guest Services Manager, and Shift Manager. She ensures quality standards and regulatory compliance. Johnson also has experience as a Pharmacy Technician and Homemaker/Custodian. She has a Pharmacy Technician Diploma and certifications in ServSafe and CPR.

1. SHAUNA JOHNSON
EXPERIENCE
Gate Gourmet, Chicago, IL – October 2015– January 2016 (contracted through Merito Group)
Food Supervisor -2015-2016
 Ensured quality production standards were maintained for all accounts
 Maintained company policies and procedures as well as specification books for airline customers.
 Controlled food cost and other controllable costs.
 Worked with management staff to improve performance of the unit.
 Prepared management reports (ex. attendance,HAACCP and labor) reports as required.
 Responsible for safety, quality and compliance to customer specifications and regulatory
requirements and company policies and procedures.
 Ensures specifications, airline diagrams, and other standards were accurate according to the
airline specifications.
 Conducted inventory of Gate Gourmet products and customer materials to ensure proper usage
and minimization of waste.
 Completed required requisitions for the Storeroom to ensure adequate supply was maintained.
 Responsible for maintaining daily temperature logs and other logs and reports as required.
 Worked with maintenance staff to ensure preventive maintenance of machinery according to
schedules, reports maintenance and repair issues in timely manner.
 Managed work flow balancing - - the division of responsibilities amongst employees on each shift
 Managed daily manpower planning including assignment of responsibilities and workstations.
 Determined when and whether to call employees in to cover staffing needs.
 In conjunction with department leaders determined number of employees needed by shift.
Accomplishments
 Stayed on board until the completion of Gate Gourmet’s contract.
McDonald's,Chicago,IL – July 2006 – September 2015
Inventory Manager/People Manager/Kitchen Manager -2012-Present
 Manage all new hires.
 Create training scheduling.
 Cross-train other employees.
 Supervise 20+ staff at a time.
 Ensure all employees adhered to HACCP,FDA,and USDA standards.
 Fill out timesheet reports.
 Do daily inventory count.
 Controlled food components, labor, waste,and cash across shifts.
 Run temperature reports when evaluating food to ensure safety expectations are met.
 Count drawers and ensure proper cash handling procedures are followed.
 Oversee the quality of recipes, service standards, and sanitation practices.
 Maintain customer relations.
 Ensure McDonald’s environment is safe for all employees.
Accomplishments
 Store exceeded year over year goals, resulting in bonuses.
 Recognized for meeting company goals involving customer transaction time.
 Received individual and store recognition for being a top seller for new products (e.g. muffins).
 Annually recognized for company.
Guest Services Manager-2012-2013

2.  Implemented McDonald’s marketing campaigns.
 Managed 20-25 staff at a time.
 Managed the front area of the store and ensured all staff and facilities were presentable.
 Trained all new employees in job expectations and company policies; holding all accountable to
maintaining McDonald’s standards.
 Administered employee's performance expectations using regular performance reviews, planned
and spontaneous coaching conversations and employee development plans.
 Actively supported store manager in hiring, performance reviews,and understanding financial
expectations.
 Attended training events.
Accomplishments
 Trained 10+ employees per month.
 Recognized in customer surveys for friendly and quality service.
Shift Manager-2010-2012
 Ran shift, supervising from 20-25 employees at time.
 Created crew schedules as needed.
 Ensured the lobby, kitchen, and exterior were clean and delegated accordingly.
 Focused on meeting daily company including car counts, pleasing secret shoppers, cleanliness,
and sandwich counts.
 Assisted with the inventory counts for some food products.
 Prepared breakfast and lunch sandwiches.
 Prepared certain beverages (coffee,tea,milkshakes, and McCafe drinks).
 Worked the cash register, lobby area,and the kitchen area.
 Assisted in company hiring including interviews.
Accomplishments
 Trained 3-4 new hires to become shift managers.
 Trained 3 people per week to be crew members.
 Improved employee turnover.
 Received gift cards in recognition for meeting goals.
CrewMember-2006-2010
 Worked the cash register and served customers in lobby area.
 Kept cash register organized and met all expectations.
Accomplishments
 Recognized as an “Outstanding Crew Member” and promoted straight to Shift Manager (instead
of Crew Leader).
 Recognized by 10+ customers per day for excellent service.
 Trained other crew members on how to manage the Drive-Thru.
PART-TIME WORK
Kmart Pharmacy, Chicago, IL – November 2014 – May 2015
Pharmacy Technician
 Provided fast and accurate prescriptions to customers in an extremely fast-paced environment.
 Entered new prescriptions into computer systems.
 Filled and refilled prescriptions using the database.
 Count and measured drugs and calculated medication dosages.
 Capped and uncapped vials and bottles.
 Labeled prescriptions accurately.
 Answered phone calls dealing with customer inquiries.
Ashley Quality Care, Riverdale, IL – January 2003 – May 2014

3. Homemaker/Custodian
 Assisted 3 clients with day to day activities including: cleaning, paying bills, and preparing
meals.
 Gathered and emptied trash and recycling bins.
 Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets,garbage cans,office
machines, and ashtrays.
 Polished furniture and metal fixtures.
EDUCATION
Pharmacy Technician Diploma, Everest College, November 2013
CERTIFICATIONS & LICENSES
ServSafe Certification, CPR Certification, Pharmacy License,[Airport Badge]
SKILLS
Microsoft Office Suite including MS Word, Excel, PowerPoint, & Outlook