This profile summarizes an individual's work experience and qualifications for office and customer service roles. They have over 10 years of experience in roles such as customer service representative, cashier, file clerk, and billing clerk. Their skills include billing, scheduling, data entry, customer service, and computer proficiency. They are described as ambitious, courteous, responsible, and trustworthy with strong organizational skills and an ability to manage high-volume workloads.

1. PROFILE
• Ambitious
• Courteous
• Responsible
• Trustworthy
• Billing
• Scheduling
• Cash Management
• General office skills
• Computer Software
Operations
• Merchandise Restocking
• Customer Service
Observations
• Expediting Deliveries
• Organizational Skills
• Teamwork
• Time Management
• Customer Service
• Tracking
• Special Attention Order
Entry
WORK
EXPERIENCE
Key 2 Recovery, Cincinnati, 11/2016- Present
OH
• Contacting people who owe money to the company.
• Securing payment form debtors.
• Making enquiries to trace the whereabouts of defaulters.
Randstad, Cincinnati,
OH (TEMP) 7/2016-11/2016
Pharmacy Call Center
• Protects customer information in accordance with state and federal Pharmacy laws including
HIPAA law and Corporation standards.
• Professionally resolve and manage difficult customer situations
• Ability to problem-solve with a goal of first contact resolution.
Ryan Homes, Fairfield
OH (TEMP) 3/2016 -6/2016
Accounts Payable Clerk
• Pays vendors by monitoring discount opportunities
• Verifying federal Id numbers
• Scheduling and preparing checks, resolving purchase orders, contract, or invoice.
Verst Group Logistics, Cincinnati OH 9/2014- 2/2016
Customer Service Representative
• Handle customer inquiries, request, complaints & Billing questions, payment
extension/service request.
• Manage a high volume workload within a deadline driven environment.
• Take Orders via Email/Fax, placed in system, edit orders, Bill, print & send to customer
EDI system
Group Health Associates, Cincinnati, OH 6/2014-Present
Volunteer File Clerk

2. • Dealt with both paper and electronic documents in terms of sorting and placement
• Sort and classify content in terms of alphabetical or chronological order or any other specified
• Carry out inspections on incoming material to verify validity of content
Trade Global, West Chester, OH 9/2012–6/2015
Returns Agent
• Awarded Employee of the Month for four consecutive months by processing four times
company’s average of customer returns
• Monitored and assisted new and existing employees to ensure accuracy in inventory
reconciliation
• Trained new employees in order fulfillment and merchandise return publically recognized by
supervisor for effective training.
•
American Foods Group, Cincinnati, OH 8/2010 – 5/2014
Label Machine Operator
• Responsible for daily label machine setup and calibration according to product tray
• Monitored label machine to ensure cleanliness and efficient operation meeting or exceeding
assembly line timing requirements
• Maintained sufficient level supplies to keep up high level of performance
La Rosa’s, Cincinnati, OH 4/2007 – 9/2012
Head Cashier
• Trained new cashiers, evaluated their performance during probationary period, and
recommended successful trainees for employment at other stores
• Supervised other cashiers ensuring good customer service and their drawers reconciled with
financial report
• Created daily special flyers for customers increasing customer satisfaction with restaurant
Life Uniforms, Cincinnati, OH 8/2008 – 5/2011
Customer Service Representative
• Responsible for opening and closing the store three times/week.
• Accurately processed customer orders either in person, on-line or phone
• Handled customer product complaints effectively and efficiently.
EDUCATION and
TRAINING
Cincinnati Works Job Retention Workshop 6/2015
• Certificate of Completion
Kaplan College, Cincinnati, OH 2008 - 2010

3. • Medical Billing and Coding
Mt. Healthy High School, Cincinnati, OH High
School Diploma
REFERENCES
Joy Crutchfield, Cincinnati, OH
(513) 213-3361
Cook / Cashier
melynienmom@gmail.com
Mycola Pearson, Cincinnati, OH
(513) 614-4747
Student
colapearson@gmail.com
Mesha Cannon, Cincinnati, OH
Social Worker
meshacancan@gmail.com