The everyday experience and touches of customers to your brand constitutes a significant business driver. This study demonstrates how a special metric of this customer-experience, the SEI, can be used in predictive models to measure, monetize and derive significant insights into how your customers define your brand
Ambedo Audio is a creative audio agency that helps brands strategically leverage professionally produced podcasts towards full digital campaigns to achieve their business and communications objectives. We're more than just a podcast production studio. We bring high production quality to our audio projects and help brands both large and small creatively package and share them through their channels - social media, email, website, and more - to achieve results. We believe that listening can change the world.
Learn more about our work and how we can help you tell your brand's story and achieve your objectives.
Thought Leadership Disrupted: New Rules for the Content AgeHeather Taylor
Four rules that help brands and publishers think about their audience and how to reach them. Based on research from The Economist: http://www.missingthemark.ads.economist.com/ & http://tldisrupted.com/
We are pleased to present the 2018 CMO Virtual Event: The Future of Digital Customer Engagement. In partnership with Argyle Executive Forum, we sponsored this one hour exclusive webinar to explore digital transformation’s impact across marketing, e-commerce, and CX strategies. Terrence Fox, Director of Strategy from iAdvize moderates a highly informative dialog with senior executives from Ethan Allen Global, Crayola and The Hain Celestial Group. Explore the changing dynamics driving brands to reinvent themselves utilizing conversational marketing strategies, leveraging online and offline engagement tactics and utilizing brand ambassadors as the voice of the customer. Get strategic and tactical insight into the customer expectations for interactions with brands and what business leaders must do to remain competitive. View our on-demand webinar at https://bit.ly/2QKwTjL
The Ogilvy Consulting Trends for 2019 report is here!
In its sixth edition, this session features the most important trends for businesses and consumers in 2019, and includes recommendations on what you can do to take action and adapt quickly.
meaningful brands meaningful companies - 9122020 - Hugues Rey - SBS - ULB Hugues Rey
Meaningful brands meaningful companies - By Hugues Rey - Examples: Danone P&G Chrysler Lacoste BNPPF - data sources: Havas Meaningful Brand - mediabrands
Ambedo Audio is a creative audio agency that helps brands strategically leverage professionally produced podcasts towards full digital campaigns to achieve their business and communications objectives. We're more than just a podcast production studio. We bring high production quality to our audio projects and help brands both large and small creatively package and share them through their channels - social media, email, website, and more - to achieve results. We believe that listening can change the world.
Learn more about our work and how we can help you tell your brand's story and achieve your objectives.
Thought Leadership Disrupted: New Rules for the Content AgeHeather Taylor
Four rules that help brands and publishers think about their audience and how to reach them. Based on research from The Economist: http://www.missingthemark.ads.economist.com/ & http://tldisrupted.com/
We are pleased to present the 2018 CMO Virtual Event: The Future of Digital Customer Engagement. In partnership with Argyle Executive Forum, we sponsored this one hour exclusive webinar to explore digital transformation’s impact across marketing, e-commerce, and CX strategies. Terrence Fox, Director of Strategy from iAdvize moderates a highly informative dialog with senior executives from Ethan Allen Global, Crayola and The Hain Celestial Group. Explore the changing dynamics driving brands to reinvent themselves utilizing conversational marketing strategies, leveraging online and offline engagement tactics and utilizing brand ambassadors as the voice of the customer. Get strategic and tactical insight into the customer expectations for interactions with brands and what business leaders must do to remain competitive. View our on-demand webinar at https://bit.ly/2QKwTjL
The Ogilvy Consulting Trends for 2019 report is here!
In its sixth edition, this session features the most important trends for businesses and consumers in 2019, and includes recommendations on what you can do to take action and adapt quickly.
meaningful brands meaningful companies - 9122020 - Hugues Rey - SBS - ULB Hugues Rey
Meaningful brands meaningful companies - By Hugues Rey - Examples: Danone P&G Chrysler Lacoste BNPPF - data sources: Havas Meaningful Brand - mediabrands
2019 Insights from top US retailers on new trends in digital CXiAdvize
Gatepoint Research partnered with iAdvize to survey US Marketing, Customer Experience and Strategy leaders to better understand new priorities emerging for digital customer experience.
Understanding the Variable Pandemic Consumer: Epsilon ResearchEpsilon Marketing
Click on for noteworthy pandemic insights on your consumers from Epsilon’s Abacus Cooperative database. Our research synthesizes transaction-based data across 525 retailers, both in-store and through online, call center and catalog channels.
Retail Media Insights - Digital Retail Media Measurement & Metricsretailmediainsights
In this session, John Morgan covers the fundamentals of how advertising affects consumers' thoughts, intentions and behaviors, how each stage in the advertising process can be measured, and how media and campaign metrics can be applied to digital retail media.
Highlights include:
• Digital Retail Media Defined
• Value Propositions for Consumers, Retailers and Advertisers
• Digital Retail Media Measurement
• Measuring Advertising Campaign Effectiveness
About the Presenter:
John Morgan is the founder of Retail Media Insights and is a leading expert in media network marketing strategy and consumer insights. For more than 20 years, he has provided research expertise to clients in the advertising, media, retail and technology industries. Network operators, retailers and advertisers wanting to increase consumer engagement, ad revenue and ROI seek RMI's in-depth knowledge of placed based media. In addition, validation of revenue models is provided for the investment community through market research and campaign analytics.
What's Next: Rapidly adjusting your customer experience strategy for the "new...Ogilvy Consulting
This week we’ll talk through the customer experience impact of changing customer mindsets and behaviours that have come with COVID-19, introduce the AWARE framework for rapid customer experience strategy modification and talk through some examples of how brands are already adjusting their strategies to meet customers’ current needs.
We are currently in the midst of the most disruptive global crisis seen in decades. There is little doubt that the aftermath of COVID-19 will have life-changing impact on societies, political systems and economies. And it will likely be the single-most important catalyst in modern history for changing consumer behaviour and attitudes. This is a defining moment for Brands, and how they react – what they do – will not only impact short-term survival, but more important, the long-term brand health that is critical to future growth.
Our speakers will draw on prior experiences with SARS, the 2008 financial crisis and the current realities in Asia, Europe and the US. In this week’s webinar they will discuss what your brand should be thinking about and how to plot a course through this world-redefining period.
Outlines key shopper retail research findings from an exclusive consumer study fielded in May 2016 involving shoppers from the US, UK and Germany. This outlines five ways todays retailers can address customer expectations and examples of who is doing it well, including Target, Home Depot, Pirch, Samsung, Starbucks and Nordstrom.
Download the Analytics Happiness and Attitudes (Aha!) Report to discover where each country placed themselves on the road to digital transformation.
We surveyed 3,028 business and data analysts, data scientists, and leaders across six of the most digitally-advanced countries in Europe, the Middle East, Africa, and the Asia Pacific.
They shared their overall mood towards data science and analytics, including their wins and losses—even their hopes and dreams in 2020.
A presentation I did for the Turkish advertising association in Istanbul, November 2006. It looks at the various societal changes that have meant the rise of new ways of communication and gives examples and cases of how to use digital media to conduct your marketing communications.
Medical Office Marketing ROI MeasurmentMichael Wolfe
This is a case study pertinent to hospitals and multi-office medical and dental practices that will enable them to do smarter and more effective marketing through a marketing effectiveness measurement system
An increased number of consumers are using the mobile web and native apps on their smartphones to research products and make purchases, however many mobile marketing efforts miss key opportunities to maximize their app ROI.
By focusing on a consumer-friendly app strategies, companies can increase their ROI, gain insight into consumers’ mobile behavior, and enhance their consumer appeal.
Download our white paper to learn more about how Gold Mobile can accelerate customer engagement, drive transactions, and reward your most loyal customers with our unique platform. Included are examples of how our platform has been utilized by other companies to help combat precise challenges and achieve specific goals.
Always wondered what the effects of a promotional product is? Wondered which item is best to buy and has the best ROI?
Read this article and if you have any questions, email me
Demonstration and validation of social media's impact on brand sales and performance and the wealth of insights derived from that. Why social media reflects the "customer experience" and why companies need to understand it and culitvate this experience.
Forrester Webinar - Individualization Versus PersonalizationZAPinfo.io
See the differences between these to marketing methods and how major shopping sites are utilizing more individualized marketing solutions to drive customer engagement
Tia Dobi Portfolio Piece Ghostwriter Print Newsletter Direct ResponseTia Dobi
Olympian copywriter Clayton Makepeace was the original ghostwriter of this direct response newsletter; I wrote it for a year. Includes original and curated (rewritten/cited) content. Print Monthly/8 pgs. Subscription $79/yr.
2019 Insights from top US retailers on new trends in digital CXiAdvize
Gatepoint Research partnered with iAdvize to survey US Marketing, Customer Experience and Strategy leaders to better understand new priorities emerging for digital customer experience.
Understanding the Variable Pandemic Consumer: Epsilon ResearchEpsilon Marketing
Click on for noteworthy pandemic insights on your consumers from Epsilon’s Abacus Cooperative database. Our research synthesizes transaction-based data across 525 retailers, both in-store and through online, call center and catalog channels.
Retail Media Insights - Digital Retail Media Measurement & Metricsretailmediainsights
In this session, John Morgan covers the fundamentals of how advertising affects consumers' thoughts, intentions and behaviors, how each stage in the advertising process can be measured, and how media and campaign metrics can be applied to digital retail media.
Highlights include:
• Digital Retail Media Defined
• Value Propositions for Consumers, Retailers and Advertisers
• Digital Retail Media Measurement
• Measuring Advertising Campaign Effectiveness
About the Presenter:
John Morgan is the founder of Retail Media Insights and is a leading expert in media network marketing strategy and consumer insights. For more than 20 years, he has provided research expertise to clients in the advertising, media, retail and technology industries. Network operators, retailers and advertisers wanting to increase consumer engagement, ad revenue and ROI seek RMI's in-depth knowledge of placed based media. In addition, validation of revenue models is provided for the investment community through market research and campaign analytics.
What's Next: Rapidly adjusting your customer experience strategy for the "new...Ogilvy Consulting
This week we’ll talk through the customer experience impact of changing customer mindsets and behaviours that have come with COVID-19, introduce the AWARE framework for rapid customer experience strategy modification and talk through some examples of how brands are already adjusting their strategies to meet customers’ current needs.
We are currently in the midst of the most disruptive global crisis seen in decades. There is little doubt that the aftermath of COVID-19 will have life-changing impact on societies, political systems and economies. And it will likely be the single-most important catalyst in modern history for changing consumer behaviour and attitudes. This is a defining moment for Brands, and how they react – what they do – will not only impact short-term survival, but more important, the long-term brand health that is critical to future growth.
Our speakers will draw on prior experiences with SARS, the 2008 financial crisis and the current realities in Asia, Europe and the US. In this week’s webinar they will discuss what your brand should be thinking about and how to plot a course through this world-redefining period.
Outlines key shopper retail research findings from an exclusive consumer study fielded in May 2016 involving shoppers from the US, UK and Germany. This outlines five ways todays retailers can address customer expectations and examples of who is doing it well, including Target, Home Depot, Pirch, Samsung, Starbucks and Nordstrom.
Download the Analytics Happiness and Attitudes (Aha!) Report to discover where each country placed themselves on the road to digital transformation.
We surveyed 3,028 business and data analysts, data scientists, and leaders across six of the most digitally-advanced countries in Europe, the Middle East, Africa, and the Asia Pacific.
They shared their overall mood towards data science and analytics, including their wins and losses—even their hopes and dreams in 2020.
A presentation I did for the Turkish advertising association in Istanbul, November 2006. It looks at the various societal changes that have meant the rise of new ways of communication and gives examples and cases of how to use digital media to conduct your marketing communications.
Medical Office Marketing ROI MeasurmentMichael Wolfe
This is a case study pertinent to hospitals and multi-office medical and dental practices that will enable them to do smarter and more effective marketing through a marketing effectiveness measurement system
An increased number of consumers are using the mobile web and native apps on their smartphones to research products and make purchases, however many mobile marketing efforts miss key opportunities to maximize their app ROI.
By focusing on a consumer-friendly app strategies, companies can increase their ROI, gain insight into consumers’ mobile behavior, and enhance their consumer appeal.
Download our white paper to learn more about how Gold Mobile can accelerate customer engagement, drive transactions, and reward your most loyal customers with our unique platform. Included are examples of how our platform has been utilized by other companies to help combat precise challenges and achieve specific goals.
Always wondered what the effects of a promotional product is? Wondered which item is best to buy and has the best ROI?
Read this article and if you have any questions, email me
Demonstration and validation of social media's impact on brand sales and performance and the wealth of insights derived from that. Why social media reflects the "customer experience" and why companies need to understand it and culitvate this experience.
Forrester Webinar - Individualization Versus PersonalizationZAPinfo.io
See the differences between these to marketing methods and how major shopping sites are utilizing more individualized marketing solutions to drive customer engagement
Tia Dobi Portfolio Piece Ghostwriter Print Newsletter Direct ResponseTia Dobi
Olympian copywriter Clayton Makepeace was the original ghostwriter of this direct response newsletter; I wrote it for a year. Includes original and curated (rewritten/cited) content. Print Monthly/8 pgs. Subscription $79/yr.
Auto brand marketing optimization modelsMichael Wolfe
This is a case study of a multi-line auto manufacturer and its quest to develop marketing optimization models which will help their brand gain higher marketing returns and accelerate their business growth. These efforts were successful and drove the company to a higher sales increase in the succeeding year.
Marketing ROI Modeling and Analytics for Retail Energy CompaniesMichael Wolfe
Unregulated utilities need to spend considerable sums on media and marketing in order to compete for subscribers. This study shows how one company could measure marketing ROI, reduce wasteful marketing spending and optimize its spending to drive significantly higher revenue growth.
Amplifying media impact with earned social mediaMichael Wolfe
A real case study that shows strong evidence that earned social media actually amplifies the impact and returns from traditional mass media and paid digital advertising. It demonstrates that effective reputation management of social media conversations not only has a direct impact on revenues by also enhances the effectiveness of conventional media and marketing initiatives.,
Developing a best-in-class innovation enterpriseMichael Wolfe
Innovation is the life-blood of successful business and commercial growth. This paper outlines what companies need to do in order to rise to being “best-in-class” innovation-driven enterprises. Here, we outline the steps to measure performance and set up plans and measurements for rising to the top as an innovation-driven business enterprise and what are the key factors necessary for becoming “best-in-class”
The Elusive Measurement Dilemma of Sports Sponsorship ROIMichael Wolfe
Always elusive and difficult, using a method to ROI measurement of sports sponsorships is the preferred approach to a holisitic assessment. Sports sponsorship is a big business and this approach that is based on fan engagement is not only innovative but is long overdue.
Econometric Forecast Model for Housing Components ManufacturerMichael Wolfe
Forecasting demand in a cyclical business such as housing components is difficult & tricky. In this case, we developed an econometric model for housing components driven by order backlogs, housing starts, remodeling spending and pricing.
Innovations in marketing effectiveness measurement v.2Michael Wolfe
Demonstrates a comprehensive & holistic approach to marketing effectiveness modeling which includes measures of creative effectiveness, long-term ad effects, measuring marketing synergies and a unique approach to measuring the customer-brand experience using social media.
Radial Landscape Mapping: A new tool for brand positioningMichael Wolfe
Radial Landscape Mapping is a visualization tool that displays key data representing and differentiating competitive brands and shows the core brand perceptions of brands relative to their competitive set.
The Missing Element in Marketing MeasurementMichael Wolfe
While marketing-mix modeling has long been a gold-standard of marketing ROI measurement, it is lacking one very important driver of the business: the voice-of-the-customer. This presentation illustrates how leveraging a metric from social media-brand-experiential comments represents a large and very important driver of brand performance.
Measuring Customer-Experience ROI with social mediaMichael Wolfe
Validates and describes a very innovative and powerful approach for measuring the customer-brand-experience using social media experiential commentary. Not only is this a brea-through, but demonstrates the importance and value of the CX for brands.
Innovations in marketing effectiveness measurement Michael Wolfe
A new and innovative approach in marketing ROI measurement. Goes beyond traditional marketing mix models by 1) developing long-term ad effects measurements, 2) measuring media message and creative, 3) quantifying the interactions or synergies across the marketing mix and 4) measuring the voice-of-the customer through social media
5 B2B Content Marketing Hacks to Drive More LeadsDemandWave
Discover how to revamp your B2B content marketing strategy to drive more sales-qualified leads. This is a no-frills tutorial dedicated to delivering actionable tips to grow a stronger pipeline with great content.
Feeding Business Growth: PR, Marketing, Advertising, Business DevelopmentDawn Yankeelov
Aspectx, a marketing and communications firm, presented evidence and understanding around why "the press release is not dead," in a September 2012 presentation.
Join Michael Hemsey, EVP of Merkle's Loyalty Solutions as he presents on the current state of the loyalty industry, recent industry developments, and what approaches are needed to more effectively execute loyalty programs.
http://www.spiral16.com Social media ROI is tough to calculate because its a financial metric, and social media's value is not inherently financial. But the challenge isn't new -- finding ROI is difficult in other programs and campaigns as well. This presentation gives you 6 steps you can follow to measure an effective social media program.
For the last eight years brands have invested billions into social media programs and now many are scratching their heads… “What's the ROI of this content?”
In this webinar we break it down for you.
Measurement and monetizing customer experience with social media.Michael Wolfe
This is a seminal study that provides substantial evidence that social media is not an upper funnel influence on brand awareness, but rather a metric reflecting the customer-brand experience which has a direct impact on customer purchase behavior.
According to The Marketer of 2022 report by Brandwatch, digital insights and methods of collecting consumer data are top of mind for marketers this year. With that in mind, social listening is looking at what people are talking about online, on forums, social media, underneath news articles, and websites. Learn what social listening is, and the 5 steps to launch a successful social listening program.
How to Optimize Your Marketing Strategy in Times of ChangeFalcon.io
Times are changing, and so is your customers’ focus. Audience fragmentation and diversification in customer needs are posing a challenge for brands, who do not only need to personalize their content, but also meet their audiences where they are. For that reason, it is vital for brands to find new ways to engage with their audience through highly interactive and seamless digital experiences.
Taking a close look at Pernod Ricard's success stories of its brands like Absolut Vodka, Jameson, Havana Club, and Beefeater, this webinar will help you navigate the challenges of multi-channel campaign planning.
Focusing on the FMCG industry this webinar will help you uncover:
- Strategies for effective cross-channel social media optimization.
- How to ensure brand consistency across channels and teams.
- How to engage with an increasingly diverse audience.
Watch full webinar here: https://www.falcon.io/webinars/cross-channel-strategy/
Why is Omnichannel Measurement the New Gold Standard for Brand Growth?Tinuiti
In the dynamic landscape of modern marketing, understanding the intricate dance between digital media and in-store sales is paramount.
Join Tinuiti’s Commerce Media and Marketplaces experts, alongside the collaborative commerce platform, Crisp. This insightful webinar will dive into the why and how behind omnichannel measurement, the new gold standard for brand growth. Don’t miss the opportunity to uncover data-driven strategies with real-world success stories
Consumer Insights: Finding and Guarding the Treasure TroveCapgemini
Consumer Product (CP) companies operate in an industry where the fundamental rules of the game are changing. The growth of e-commerce, the ability to bypass retailers, the rise of private labels, and the advent of niche CP startups are just some of the trends that are reshaping the sector.
But one significant change that stands out in particular is the direct connection that CP companies today have to the needs and aspirations – the ‘pulse’ – of consumers. This is, to a large extent, thanks to the rise of digital channels.
Similar to Measuring customer experience with social media.jan15 (20)
A case study marketing mix model for major department store retailer. The. data source is credit-card transactions, segmented among Millennial (18-24), Gen XZ (25-54) and Boomer (55+)age groups. This measures short & long-term advertjsing plus the impact of media creative. The work examines and evaluates this retailer's "Millennial's only" media targeting strategy.
12 Best Practice & Real-World Lessons From Marketing Sciencey lessonsMichael Wolfe
This paper shows 12 key startegic lessons derived from analytics or marketing scence which under score the value that this discipline brings to higher levels of busness performance.
12 keys to innovative marketing planning (002)Michael Wolfe
This document discovers 12 ways or tools that marketing professionals can use to drive more returns and improve the effectiveness of their marketing plans.
Measuring the Lonng-Term Effects of AdvertisingMichael Wolfe
To those who do Marketibng-Mix modeling, one understands that these tools tend to have a singlular and exclusively short-term focus on marketing measurment. This white paper makes a case to including long-term measures in these models, expecially loking at the long-teerm efffects of advertising. This article makes a good business case for doing this and provides sine reak case studies to support his case.
Marketing ROI Measurement & Case Study for TelecomMichael Wolfe
Wireless Telecom is a complex category, with multiple ad messaging from ads for cellphones, cellphone plans and branded messages claiming network superiority. This is an actual case study that sorts all of this out and illustrates the power of marketing measurement and ROI assessment
Shows approach which expands the breadth of what marketing-mix models cMichael Wolfe
Much criticism has been levied towards marketing-mix modeling recently. This article shows innovations and proposes solutions for reinventing this powerful marketing measurement tool
Marketing ROI Measurement for RestaurantsMichael Wolfe
Case study of how a QSR restaurant used marketing ROI models to identify opportunities to expand growth of their business. In this case, showing how spending more on a new item launch will accelerate business growth.
This is a case showing how Structural Equation Modeling (SEM0 can be applied to common consumer tracking surveys, media data, web traffic info.,and social media metrics to develop a mapping and quantification of the "customer journey" from awareness to purchase and brand loyalty.
Where we are with marketing ROI measurement Michael Wolfe
This article discusses current state of affairs for marketing ROI measurement. There is dissatisfaction with the status quo and this article outlines a completely new approach.
This deck introduces the ABX ad testing system, a paradigm shift in how companies can evaluate their paid and pre-test media. Their model conforms to the rules of faster, cheaper, deeper and better.
This presentation outlines an approach for measuring gender bias in advertising. Called the Gender Equality Index, this was developed by the company Advertising Benchmark for the ANA or Association of National Advertising
Likeability and advertising effectivenessMichael Wolfe
Explores case of Colonel Sanders in KFC advertising. Copy test data reveals a high level of "dislike" of the character, but this has no impact on overall ad effectiveness and even less of an impact on customer "purchase intent". This all raises the question of whether ad likeability is even a factor for assessing ad effectiveness and whether an ad sells product.
A paradigm shift in advertising effectiveness measurementMichael Wolfe
This report shows a new way to measure advertising copy or creative. In contrast to current regimes which have changed little over the past 50 years and have not adapted to a market with more ads and channels, the ABX system here described is both faster, less costly, provides wider coverage of channels and has been validated vis a vis brand sales performance.
Case study shows how a restaurant chain rediscovered its purpose. By engaging in "voice-of-the customer" analytics, this restaurant was able to identify why their volume was declining and what they needed to do to rectify some shortcomings in their product offering. VOC Analytics uses a proprietary approach for converting textual brand reviews on social media into predictive metrics.
Marketing ROI case for banking & financeMichael Wolfe
Following is a case study showing marketing effectiveness analytics for a banking and financial services firm in the South Central US. A part of the challenge here involved estimating the impact that Hurricane Katrina had on this banks and the measurement of marketing ROI and impact in some new markets. in the end,. as is true for the banking sector, actual ROI of marketing is quite high and there are substantial opportunities for accelerate revenue growth with more effective marketing spend.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
2. Measuring the Customer Experience is Essential
1. It has been found the be the largest single business driver for many
brands
2. Measurement of this experience is considered to be essential for firms
who aspire to be “customer centric”.
3. Millions of social media comments, all reflecting real brand-
customer experiences. As Jeff Bezos said: “Your brand is
what people say about you when you’re not in the room.”
United Airlines is
never on-time and
their service sucks
I love drinking
Coke with pizza!
My iPhone
is an essential
part of my life!
Progressive has the
cheapest insurance
but their claims service
Is terrible!
I bought a Maytag
at Lowe’s and it
cleans like no other
My Honda CRV is
great on gas
economy!
For health reasons
I have cut back
on Diet Coke
The Porsche 911
Is the sexiest
car on the planet!
I keep getting
dropped calls on the
Sprint network!
I love how my son
plays with his Lego
blocks
4. A Unique Way to Mine Social
Conversations
4
Stance
Shift
Syntax &
Structure
Tonality &
Sentiment
Experiential
Statement
Custom
Dictionary Context
Personal
Emotional
Customer Experience
• Leverages 30+ rules of language through a ‘scoring algorithm’ that turns textual data into a scaled
metric called the Semantic Engagement Index (SEITM)
• Is built upon a validated Linguistics approach known as ‘Stance Shift Analysis’
• Takes into account several critical components of conversations usually ignored
• Captures and measures
the value of the customer
experience
• Links closely to sales -
represents brand health
• Uncovers the Why’s and
the underlying drivers
both positive and negative
5. I just got my cool new iPhone from BestBuy,
however, I keep getting dropped calls on the
Brand X 4G network
Positive
Negative
Flag Brands & Relative Importance
Custom coding
Engagement
5
UNIQUE BLA VALUE
1. Evaluate the Entire Conversation
2. Account for Context
3. Adapt to Industry Language, Terms
4. Adjust to Channel Communication (Facebook, Twitter, specialist forums, blogs)
Leveraging social media is about building a
metric based on linguistics principles
Teasing out the nuances of language
Transitional
word (Shift in
Stance)
6. From Millions of Cleaned
social media
Conversations
Powerful social insights on Themes
and topics that are most important
to consumers.
Small Pepermint Afternoon Snack 12Pack
Great Deal Breakfast yum Large
Miss it Get me one Orange on sale
Morning Half Priced got coupon Drive Home
Vanilla Mocha 8 Oz need a hit
Small Pepermint Afternoon Snack 12Pack
Great Deal Breakfast yum Large
Miss it Get me one Orange on sale
Morning Half Priced got coupon Drive Home
Vanilla Mocha 8 Oz need a hit
We Detect Thousands of interesting
“nodes” of Consumer information
Clear Themes
and Topics of
Importance
Emerge
Advanced Analytics to help drive
content strategy and measure social
ROI.
Our Supervised Learning Pattern
Detection organizes the nodes
Adding Structure to Unstructured Data: The Solution Path For Consumer Chaos
7. Fusing SEITM based language
measurement with
advanced analytics to
understand competitive
brand positioning, content
drivers, reputation and
essential elements and
structure of the customer-
brand experience.
Using known tools to listen
and monitor high level
consumer brand-experience
conversations.
Measure language based
on engagement and
importance through the
Semantic Engagement
Index (SEITM).
Listening,
Monitoring and
basic Sentiment
Measuring
Language for
brand insights
Social
Media Advanced
Analytics
Social
Monetization
Applying a trended SEITM
within Media Mix
Modelling to monetise
customer-brand
experience (earned social
media) alongside all other
media and quantify any
synergistic effects.
Extend the Value of Social Media Insights
BLA Social Insights, Analytics and ROI Framework
We will focus on this
specific application of SEI
today
8. Available Social Media “Sentiment Metrics” fall short as a tool
for measuring ROI, but the SEITM shows great promise
-20% 0% 20% 40% 60% 80% 100%
Sentiment Metric 1
Sentiment Metric 2
Sentiment Metric 3
Sentiment Metric 4
Sentiment Metric 5
Sentiment Metric 6
SEI™ POS/NEG RATIO
11.2%
3.1%
-2.3%
8.8%
21.2%
8.2%
83.1%
Figure 1: Compares correlation to sales of $6B client with SEI and sentiment
metrics for 6 leading social data vendors, there is a wide gap.
Sentiment Metric 1
Sentiment Metric 2
Sentiment Metric 3
Sentiment Metric 4
Sentiment Metric 5
Sentiment Metric 6
SEI™ POS/NEG RATIO
9. The correlation* to sales over time shows the SEI™ has Predictive Power
9
SEI validation: four categories
Correlation = 86%
Correlation = 84%
Correlation = 81%
Correlation = 83%
Correlation = 83%
*Lead lag analysis has confirmed that causation is only one way – the SEI™ to a large degree is able to
drive hard commercial metrics.
10. SEI validation across ~ 20 diverse brands, both US and international.
Validated more than any other social metric
52%
53%
56%
57%
59%
68%
73%
74%
77%
79%
79%
79%
79%
81%
81%
84%
86%
86%
88%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Haircare Brand
Personal Care Brand 4
Personal Care Brand 3
Personal Care Brand 2
Personal Care Brand 1
DIY Retailer Brand 2
AVERAGE
Business Services
Hospitality Brand 2
Restaurant Brand 3
Cosmetic Brand
Hospitality Brand 1
Softdrink
Restaurant Brand 2
DIY Retailer Brand 1
Restaurant Brand 1
Telecom Brand
Movie 1
Movie 2
SEI/Sales Correlations
10
11. Recent Marketing-Mix Model cases
Customer experience (SEI™ earned media) as the largest sales driver
44.9%
9.1%4.0%2.2%1.8%2.3%
5.9%
29.8%
Brand Gamma Decomposition of Sales
Baseline
TV
Print
Radio
Owned Digital SEO
Paid Digital Mobile
Paid Digital Search
Customer Experience Earned
Digital Social SEI
54.1%
5.5%1.5%
4.4%
2.1%
2.8%
5.9%
23.7%
Brand Beta Decomposition of Sales
Baseline
TV
Print
Radio
Owned Digital SEO
Paid Digital Mobile
Paid Digital Search
Customer Experience Earned
Digital Social SEI
60.4%
4.5%
2.1%
3.3%
1.1%2.1%
5.3%
21.2%
Brand Alpha Decomposition of Sales
Baseline
TV
Print
Radio
Owned Digital SEO
Paid Digital Mobile
Paid Digital Search
Customer Experience Earned
Digital Social SEI
64.8%1.5%0.2%0.3%3.6%0.1%1.8%
27.8%
Brand Omega Decomposition of Sales
Baseline
TV
Print
Radio
Owned Digital SEO
Paid Digital Mobile
Paid Digital Search
Customer Experience Earned
Digital Social SEI
6Copyright 2015
13. For a coffee retailer, we uncovered 26 “content drivers”, which are topical themes and
components of the SEI. We conducted CART regression analytics which arrays these
themes in order of importance for prediction of SEI. Of these 26 drivers, 18 were
beverage or food products, while 8 were topics related to the store experience. Our
findings reveal that the store experience were more important drivers than the products
and were a more important factor in defining the brand.
Insight & Outcomes
The key drivers to Positive SEI™ were:
1. A place to hang out
2. To meet people
3. Atmosphere
4. Beverage Products
The client developed a ‘2 for 1’
promotion to drive store level sales.
This was the most effective promotion
run on any product over the past 3
years, generating a lift in 3 weeks equal
to about 4% of total sales.
13
Case 2: Key Content Drivers of Retail Sales
Positive Social
Engagement
100
Place to Hang
Out
211
Place to Hang
Out
83
To Meet People
325
To Meet People
188
Atmosphere
466
Atmosphere
288
To Meet People
229
To Meet People
85
Beverage A
271
Beverage A
74
Note: Separate analysis - Classification & Regression Trees (CART)
16. Case 1: SEITM & Marketing Contributions for Zip
78.6%
2.1%
6.8%
3.3%
3.0%
2.5%
2.4%
1.9%
1.1%
0.4%
23.5%
Zip Modeled Incremental Contributions
Baseline
SEI/Mktg Synergy
SEI-Social Media
Radio
POS Signage
TV
Digital Display
Sampling
Pub.Reltns
OOH
• Zip Situation: Zip (masked name) is an “instant” beverage launched by this
beverage retailer in 2009; and was a deviation from its natural brewed products. Zip was
one of the most successful new product launches in the last dozen years. Prior modeling
had shown that Zip actually generated a +3% lift to total retail sales. The successful launch
strategy was aimed at getting maximum trial and exposure with an extensive sampling and
early price promotions. The challenge in year two is to understand how to position the
brand and sustain growth momentum.
• Zip Marketing Contributions :
By modeling Zip using SEITM, we found that
the “buzz and advocacy” stimulated by its
marketing efforts drove almost 7% of its
volume and marketing efforts also helped
boost a sizable “synergistic dividend”.
16
17. Case 2: Zip Brand Sales & SEITM Time Correlations
-
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
-
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
2/23/…
3/23/…
4/23/…
5/23/…
6/23/…
7/23/…
8/23/…
9/23/…
10/23…
11/23…
12/23…
1/23/…
2/23/…
3/23/…
4/23/…
5/23/…
6/23/…
7/23/…
8/23/…
9/23/…
10/23…
Zip Sales
Zip.SEI.Ratio
SEI Ratio Norm
17
Tracking the SEITM showed a high correlation to Zip’s first year sales. This was clear evidence of a
powerful and effective effort to generate strong buzz and advocacy toward the brand, with a
strong linkage to sales. SEITM also shows a “leading indicator” relationship to sales.
Note plotted metric is ratio of Positive to Negative SEITM
18. Case 2: Content Motivation Drivers of Sales Conversion for Zip Powder
18
188
3,516
103 128
300
301
350
491
724
930
-
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
BaselineNetPositiveSEI
GreatAroma
YummyFlavors
GreatGiftIdea
Convenient
TastesGreatColdorHot
TastesGreat
GreatforTakingtotheOffice
TastesLiketheRealThIng
TotalNetPositiveSEI
Zip Powder All Social Channels Engagement Content Drivers
Further analytics of the “content drivers” of SEITM consumer engagement revealed key
drivers to be “tasted like the real thing” and was great for “taking to the office” and enjoying
that original taste of the parent brand. By focusing communications towards these benefits in
year 2, Zip managed to continue a strong 11% growth.
Current
Positioning
Desired
Positioning
20. We scored SEI for the sponsorships. By investing more in NFL Football and less on NASCAR and
Basketball, this company managed to accelerate YOY growth from 3 to +8% the following year
Example: Assessing Sport Marketing ROI
(65% of marketing budget)
9
21. Bottom-Line Analytics LLC is a consulting group focusing on a broad
portfolio of marketing analytics, including marketing optimization
modeling
Our modeling experts have a total of over 100 years of direct experience
with marketing optimization modeling. This includes direct experience in over
35 countries and dozens of product categories.
We are dedicated to the principles of innovation, excellence and
uncompromising customer service.
Most important, however, we are dedicated to getting tangible and positive
business results for our clients.
ABOUT US
22. Full Service
Analytics
Capability
Social Media ROI
Marketing Mix Modelling
Pricing Optimization
Radial Landscape Mapping
Key Drivers Analysis
Demand Forecasting
Customer Satisfaction Modelling
Digital Performance Analytics Dashboards
Segmentation Analysis
22
BLA is a trusted advisor to a wide array of clients
We believe in the continuous innovative application
of analytics to advance customer centric decision
making for improved business performance.
23. 23
BLA leadership bios
Michael Wolfeis CEO of Bottom-Line Analytics LLC in the USA. Michael has 30 years of direct
experience in marketing science and analytics both on the client and consulting side. On the former,
Michael has worked for Coca-Cola, Kraft Foods, Kellogg’s and Fisher-Price. He has also consulted
with such blue-chip firms as AT&T, McDonald’s, Coca-Cola, Hyatt Corp., L’Oreal, FedEx and Starbucks.
Michael has broad experience in marketing analytics covering marketing ROI modelling, social media
analytics, pricing research and brand strategy.
Masood Akhtar is the Bottom-Line Analytics partner in the UK and heads the company
efforts across EMEA. Masood is former Director of Analytics for McCann-Erickson and also has
worked for Mintel International Group, JWT, Costa Coffee, Coca Cola, Hyatt Corp. He is an
accomplished econometrician with extensive experience in marketing ROI analytics, marketing
research, market segmentation, social media analytics and marketing KPI dashboards.
David Weinbergeris CMO of Bottom-Line Analytics. David’s career has taken him to such
blue-chip firms as Coca-Cola, Kraft Foods, Georgia Pacific and the Home Depot. David’s consulting
experience has focused on such verticals as retailing, financial services, apparel, consumer products
and insurance. David’s has considerable expertise in the areas of customer analytics, life-time
value, shopper marketing, social media, brand strategy, segmentation and marketing ROI analytics.
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