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The State of Engagement in Marketing Today- European ViewMarketo
In this era of the Engagement Economy, where everyone and everything is connected, consumer expectations have changed dramatically. How are European marketers faring in making consumers feel wanted, understood, and connected to their brand? Scroll through this deck to find out!
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View to learn how to:
- Predict the right mix of programs for the right people to meet your goals
- Personalize your campaigns at scale with confidence
- Perform with precision, driving more value for your audience
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There are some nasty blind curves when you need to show how marketing campaigns impact revenue.
Listen to the 30-minute webcast where you’ll learn:
- How to get your company on the path to revenue reporting
- The surprising obstacles that kill great reporting and how to overcome them
- The cost of only taking half-steps to revenue reporting
- Be successful at Account-Based Marketing
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"Information is the oil of the 21st century, and analytics is the combustion engine" – Gartner
A large percentage of marketing efforts in a consumer goods business has little to no impact on sales. One primary reason for low-yield marketing campaigns is the inability to leverage data. Success in the consumer goods industry largely depends on the speed and accuracy of decision-making.
This eBook will help you discover:
1. Challenges marketers face in in the consumer goods business
2. The current state of marketing analytics
3. The overview and importance of advanced analytics
4. Traditional analytics vs advanced analytics
5. Advanced analytics solutions use cases in the areas of
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- Optimizing marketing and advertising spend
- Sales forecasting
- Product portfolio management
- Marketing mix modelling
6. Driving analytics adoption within your organization with AI
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Few marketers have complete insight into their customers’ journeys, but many have more actionable data than in the past. Topics in this webinar include: What are some of the biggest trends and areas of focus for multichannel marketers today? How are audiences splitting their time across channels and devices—and how are marketers following them? What challenges are inhibiting multichannel marketing? What are four core areas of focus marketers need to consider in order to successfully execute a multichannel strategy?
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In Webmarketing123's webinar, 3 Easy Steps to Boost Site Conversions, you'll learn how to:
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Building a Living & Breathing Marketing Strategy for Small BusinessesGODigitalMarketing
With more than 3 billion people on the Internet, digital marketing is one of the fastest, easiest and most effective ways to reach consumers today. Marketing is a living and breathing strategy that requires continual nurturing and optimization and is vital for small businesses to grow and flourish.
View our SlideShare & explore:
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• The ins and outs of building a fluid marketing strategy, including goal setting, ideation, program execution, potential costs, distribution channels and timing
• Why it’s critical to analyze data, test multiple variations and apply lessons from post-campaign data to optimize for future success
In this era of the Engagement Economy, where everyone and everything is connected, consumer expectations have changed dramatically. How are marketers faring in making consumers feel wanted, understood, and connected to their brand? Scroll through this deck to find out!
86% of marketers assess that marketing has changed more in the last 5 years than in the 50 years preceding. There’s no question that marketing is in the midst of a chasm as we haven’t seen in our lifetimes. So why invest in influencer marketing? Because until you take the jump, you will still be in the business of solving obsolete problems… - See more at: http://visual.ly/why-invest-influencer-marketing#sthash.P4Nnqcju.dpuf
Marketers are stepping up to drive business results. Creating more networked organizations, targeting above-market growth, and capturing - then using - effective customer insights are core capabilities.
Google Analytics Master Class Adrian Tan Click TrueAdrian Tan
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View the full webcast here: http://rtou.ch/2kErvmS
Learn how more than 500 Retailer and Brand Marketing Leaders are trailblazing the way to a Marketing Revolution.
5 Marketing Strategies for Customer EngagementMarketo
Marketers have to adopt new strategies in 2017 to win in the engagement economy. Join Neha Shah, Principal Product Marketing Manager at Marketo, and Kyra Johanson, Associate Product Marketing Manager at Marketo, as they share the results of our first-ever Marketing Benchmark Survey, highlighting what the most savvy marketers are doing to engage their customers in valuable, long-term relationships. You’ll walk away with 5 guiding insights into how to set your strategy for the year ahead.
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- What strategies marketers adopt to engage customers in 2017
- How Marketo empowers Marketers to build these authentic relationships
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"Information is the oil of the 21st century, and analytics is the combustion engine" – Gartner
A large percentage of marketing efforts in a consumer goods business has little to no impact on sales. One primary reason for low-yield marketing campaigns is the inability to leverage data. Success in the consumer goods industry largely depends on the speed and accuracy of decision-making.
This eBook will help you discover:
1. Challenges marketers face in in the consumer goods business
2. The current state of marketing analytics
3. The overview and importance of advanced analytics
4. Traditional analytics vs advanced analytics
5. Advanced analytics solutions use cases in the areas of
- Measuring marketing effectiveness
- Optimizing marketing and advertising spend
- Sales forecasting
- Product portfolio management
- Marketing mix modelling
6. Driving analytics adoption within your organization with AI
7. Case study: How a global CPG company reduced marketing spend by 5% with advanced analytics
8. How you can get started right away?
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Semantic Engagement Index (SEI)
1. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
SEITM: A breakthrough in
measuring the impact of word
of mouth and social media on
brand performance
2. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
Introducing The Semantic Engagement Index
• SEITM
is a unique metric derived from Stance Shift Analysis that serves as a basis and standard of
measurement for word of mouth and social conversations that has been validated like nothing
else (across a diverse set of companies with collective sales of over £100 billion)
• SEITM
captures the real voice of the consumer (VOC) across any digital conversation : Social
Media, Transcripts, Call Centres, Focus Groups, and Online
• SEITM
can identify specific content and messages which will generate the highest bonding with your
customers and guide your future marketing communications
• SEITM
creates predictive marketing models to drive better business decisions and increase ROI
Stance-Shift
Analysis
Unobtrusive
Superior
Research &
Modeling
Unbiased
Social
Conversations SEITM
Actionable
Insights
Unmoderated
“SEITM
directly linking and influencing
brand sales and events”
3. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
The Foundation: Stance-Shift Analysis
Net Positive SEI Index
The foundation of SEITM is the development of a
metric based on a “linguistic theory” called
Stance-Shift Analysis (SSA).
SSA is able to drill down and make sense of complex
language. It is a proven approach to extracting
deep insights into language within the context of
the conversation
SSA applies 30 plus rules of language or linguistics
to a “scoring algorithm” which turns textual data
into a metric called the Semantic Engagement Index
or SEITM
Individual Topics &
Content Groups
Positive
Scores
Negative
Scores
LOW MEDIUM HIGH
HIGH 0 5 7
MEDIUM -5 0 5
LOW -7 -5 0
Emotional Effect
Personalisation
3
4. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
82.9%
14.8%
9.9%
7.7%
5.9%
2.8%
-3.2%
-20% 0% 20% 40% 60% 80% 100%
SEMANTIC ENGAGEMENT INDEX POS/NEG RATIO
METRIC 5 POS/NEG RATIO
METRIC 1 POS/NEG RATIO
METRIC 4 POS/NEG RATIO
METRIC 6 POS/NEG RATIO
METRIC 2 POS/NEG RATIO
METRIC 3 POS/NEG RATIO
Comparison of linking SEITM
directly to sales
SEITM
can show which
conversations are strongly
linking and influencing brand
sales more than any available
comparable metric across
multiple verticals and studies
“SEITM
directly linking and influencing brand sales”
5. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
The correlation* to sales over time shows the SEITM has Predictive Power
5
Proven Linking With Brand Sales
Correlation = 81.1%
Correlation = 83%
Correlation = 83%
* Lead lag analysis has confirmed that causation is only one way – the SEITM to a large degree is able to drive hard
commercial metrics.
Correlation = 86.4%
Correlation = 84%
Communications Services SEI Index V. Sales Index Restaurant Retail SEI Index V. Sales Index
6. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
6
Social Media
ROI
In-Market
Execution
Content
Strategy &
Insight
Brand
Reputation
Management
1) Quantify the ROI of
your social media
strategy and
campaigns. Monetise
your customer
experience
3) Use a deep
understanding of
consumer
conversations to
develop Content
and Marketing
Strategy
4) Monitor and
manage consumer
conversations that
are impacting your
brand reputation.
2) Enhance the in-market
execution of
Promotions, Sports
Sponsorships and
events based on
consumer
conversations
Actionable Solutions For Everybody
Real Conversations Means True Reflections
= Monetized!
7. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
7
• SEITM will measure the degree of engagement your customers
have towards key marketing events and promotions and the
reasons behind those events’ success or shortfall. In so doing,
we can provide prescriptions as to how to maximize success
going forward
• SEITM will identify the specific conversations and content that go
viral for your brand and understand the key reasons driving this
viral expansion
• SEITM will provide insight as to the engagement of your
customers towards hard-to-measure marketing activities such
as sports sponsorships, Facebook and Twitter campaigns. In so
doing, we will also provide specific quantification and ROI of
these activities.
• SEITM will identify relevant and important public issues and
quantify what specific elements of these issues drive the most
passion and concern among your customers and how all of this
connects to your brand’s performance
• SEITM will quantify and track the very powerful “word-of-mouth”
influence driving your brand performance and monetize its
importance to your brand
The Impact of Our Approach
SEITM uncovers “the passion” while conventional metrics only
uncover the noise
Weekly Trended SEITM
8. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
1) How can we increase store traffic and drive positive engagement ?
2) What are the key image, experiential and promotional strategies that will drive same store sales?
Insight & Outcomes
The key drivers to Positive SEI were:
1. A place to hang out
2. To meet people
3. Atmosphere
The client developed a ‘2 for 1 – bring a
friend’ promotion to drive store level
sales.
Sales increased by 23% on year on year
basis.
Content/Marketing Strategy
8
Beverage A
271
Beverage A
74
Using Insights from Social Conversations
Help To increase Restaurant Sales
9. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
9
Marketing
Strongly and directly linking specific conversations to sales enabling accurate predictive marketing models
Market Research
Finds the answers to the questions by linking the conversations – being able to compare the past to the present
and predicting more accurate influences
Customer Insight
Finds the conversations which are providing genuine customer feedback into what is affecting and influencing
customer engagement
Public Affairs & PR
Quantifies and monetizes how relevant public issues affect your brand and the degree these issues are
connected to broader public concerns
Advertising
Being able to link advertising to the conversations and then measure the impact of the advertising through
conversations to brand sales.
Social Media
Measuring and linking conversations to brand sales and providing actionable insight
Real Conversations Means True Reflections
= Monetized!
Key Areas SEI™ Provides Actionable Insight For?
10. www.bottomlineanalytics.com
To find out more about how we have verified and validated that SEITM will work for you,
please contact me direct or through one of the links below :
For a webex
For a Call
More Info
Simon Brock
Client Services Director - EMEA
Bottom-Line Analytics
E : simon@bottomlineanalytics.com
M : 44 (0) 7824 305325
UK Office : 44 (0) 1398 320169