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Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
SEITM: A breakthrough in
measuring the impact of word
of mouth and social media on
brand performance
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
Introducing The Semantic Engagement Index
• SEITM
is a unique metric derived from Stance Shift Analysis that serves as a basis and standard of
measurement for word of mouth and social conversations that has been validated like nothing
else (across a diverse set of companies with collective sales of over £100 billion)
• SEITM
captures the real voice of the consumer (VOC) across any digital conversation : Social
Media, Transcripts, Call Centres, Focus Groups, and Online
• SEITM
can identify specific content and messages which will generate the highest bonding with your
customers and guide your future marketing communications
• SEITM
creates predictive marketing models to drive better business decisions and increase ROI
Stance-Shift
Analysis
Unobtrusive
Superior
Research &
Modeling
Unbiased
Social
Conversations SEITM
Actionable
Insights
Unmoderated
“SEITM
directly linking and influencing
brand sales and events”
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
The Foundation: Stance-Shift Analysis
Net Positive SEI Index
The foundation of SEITM is the development of a
metric based on a “linguistic theory” called
Stance-Shift Analysis (SSA).
SSA is able to drill down and make sense of complex
language. It is a proven approach to extracting
deep insights into language within the context of
the conversation
SSA applies 30 plus rules of language or linguistics
to a “scoring algorithm” which turns textual data
into a metric called the Semantic Engagement Index
or SEITM
Individual Topics &
Content Groups
Positive
Scores
Negative
Scores
LOW MEDIUM HIGH
HIGH 0 5 7
MEDIUM -5 0 5
LOW -7 -5 0
Emotional Effect
Personalisation
3
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
82.9%
14.8%
9.9%
7.7%
5.9%
2.8%
-3.2%
-20% 0% 20% 40% 60% 80% 100%
SEMANTIC ENGAGEMENT INDEX POS/NEG RATIO
METRIC 5 POS/NEG RATIO
METRIC 1 POS/NEG RATIO
METRIC 4 POS/NEG RATIO
METRIC 6 POS/NEG RATIO
METRIC 2 POS/NEG RATIO
METRIC 3 POS/NEG RATIO
Comparison of linking SEITM
directly to sales
SEITM
can show which
conversations are strongly
linking and influencing brand
sales more than any available
comparable metric across
multiple verticals and studies
“SEITM
directly linking and influencing brand sales”
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
The correlation* to sales over time shows the SEITM has Predictive Power
5
Proven Linking With Brand Sales
Correlation = 81.1%
Correlation = 83%
Correlation = 83%
* Lead lag analysis has confirmed that causation is only one way – the SEITM to a large degree is able to drive hard
commercial metrics.
Correlation = 86.4%
Correlation = 84%
Communications Services SEI Index V. Sales Index Restaurant Retail SEI Index V. Sales Index
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
6
Social Media
ROI
In-Market
Execution
Content
Strategy &
Insight
Brand
Reputation
Management
1) Quantify the ROI of
your social media
strategy and
campaigns. Monetise
your customer
experience
3) Use a deep
understanding of
consumer
conversations to
develop Content
and Marketing
Strategy
4) Monitor and
manage consumer
conversations that
are impacting your
brand reputation.
2) Enhance the in-market
execution of
Promotions, Sports
Sponsorships and
events based on
consumer
conversations
Actionable Solutions For Everybody
Real Conversations Means True Reflections
= Monetized!
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
7
• SEITM will measure the degree of engagement your customers
have towards key marketing events and promotions and the
reasons behind those events’ success or shortfall. In so doing,
we can provide prescriptions as to how to maximize success
going forward
• SEITM will identify the specific conversations and content that go
viral for your brand and understand the key reasons driving this
viral expansion
• SEITM will provide insight as to the engagement of your
customers towards hard-to-measure marketing activities such
as sports sponsorships, Facebook and Twitter campaigns. In so
doing, we will also provide specific quantification and ROI of
these activities.
• SEITM will identify relevant and important public issues and
quantify what specific elements of these issues drive the most
passion and concern among your customers and how all of this
connects to your brand’s performance
• SEITM will quantify and track the very powerful “word-of-mouth”
influence driving your brand performance and monetize its
importance to your brand
The Impact of Our Approach
SEITM uncovers “the passion” while conventional metrics only
uncover the noise
Weekly Trended SEITM
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
1) How can we increase store traffic and drive positive engagement ?
2) What are the key image, experiential and promotional strategies that will drive same store sales?
Insight & Outcomes
The key drivers to Positive SEI were:
1. A place to hang out
2. To meet people
3. Atmosphere
The client developed a ‘2 for 1 – bring a
friend’ promotion to drive store level
sales.
Sales increased by 23% on year on year
basis.
Content/Marketing Strategy
8
Beverage A
271
Beverage A
74
Using Insights from Social Conversations
Help To increase Restaurant Sales
Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013
SEITM
9
Marketing
Strongly and directly linking specific conversations to sales enabling accurate predictive marketing models
Market Research
Finds the answers to the questions by linking the conversations – being able to compare the past to the present
and predicting more accurate influences
Customer Insight
Finds the conversations which are providing genuine customer feedback into what is affecting and influencing
customer engagement
Public Affairs & PR
Quantifies and monetizes how relevant public issues affect your brand and the degree these issues are
connected to broader public concerns
Advertising
Being able to link advertising to the conversations and then measure the impact of the advertising through
conversations to brand sales.
Social Media
Measuring and linking conversations to brand sales and providing actionable insight
Real Conversations Means True Reflections
= Monetized!
Key Areas SEI™ Provides Actionable Insight For?
www.bottomlineanalytics.com
To find out more about how we have verified and validated that SEITM will work for you,
please contact me direct or through one of the links below :
For a webex
For a Call
More Info
Simon Brock
Client Services Director - EMEA
Bottom-Line Analytics
E : simon@bottomlineanalytics.com
M : 44 (0) 7824 305325
UK Office : 44 (0) 1398 320169

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Semantic Engagement Index (SEI)

  • 1. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM SEITM: A breakthrough in measuring the impact of word of mouth and social media on brand performance
  • 2. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM Introducing The Semantic Engagement Index • SEITM is a unique metric derived from Stance Shift Analysis that serves as a basis and standard of measurement for word of mouth and social conversations that has been validated like nothing else (across a diverse set of companies with collective sales of over £100 billion) • SEITM captures the real voice of the consumer (VOC) across any digital conversation : Social Media, Transcripts, Call Centres, Focus Groups, and Online • SEITM can identify specific content and messages which will generate the highest bonding with your customers and guide your future marketing communications • SEITM creates predictive marketing models to drive better business decisions and increase ROI Stance-Shift Analysis Unobtrusive Superior Research & Modeling Unbiased Social Conversations SEITM Actionable Insights Unmoderated “SEITM directly linking and influencing brand sales and events”
  • 3. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM The Foundation: Stance-Shift Analysis Net Positive SEI Index The foundation of SEITM is the development of a metric based on a “linguistic theory” called Stance-Shift Analysis (SSA). SSA is able to drill down and make sense of complex language. It is a proven approach to extracting deep insights into language within the context of the conversation SSA applies 30 plus rules of language or linguistics to a “scoring algorithm” which turns textual data into a metric called the Semantic Engagement Index or SEITM Individual Topics & Content Groups Positive Scores Negative Scores LOW MEDIUM HIGH HIGH 0 5 7 MEDIUM -5 0 5 LOW -7 -5 0 Emotional Effect Personalisation 3
  • 4. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM 82.9% 14.8% 9.9% 7.7% 5.9% 2.8% -3.2% -20% 0% 20% 40% 60% 80% 100% SEMANTIC ENGAGEMENT INDEX POS/NEG RATIO METRIC 5 POS/NEG RATIO METRIC 1 POS/NEG RATIO METRIC 4 POS/NEG RATIO METRIC 6 POS/NEG RATIO METRIC 2 POS/NEG RATIO METRIC 3 POS/NEG RATIO Comparison of linking SEITM directly to sales SEITM can show which conversations are strongly linking and influencing brand sales more than any available comparable metric across multiple verticals and studies “SEITM directly linking and influencing brand sales”
  • 5. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM The correlation* to sales over time shows the SEITM has Predictive Power 5 Proven Linking With Brand Sales Correlation = 81.1% Correlation = 83% Correlation = 83% * Lead lag analysis has confirmed that causation is only one way – the SEITM to a large degree is able to drive hard commercial metrics. Correlation = 86.4% Correlation = 84% Communications Services SEI Index V. Sales Index Restaurant Retail SEI Index V. Sales Index
  • 6. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM 6 Social Media ROI In-Market Execution Content Strategy & Insight Brand Reputation Management 1) Quantify the ROI of your social media strategy and campaigns. Monetise your customer experience 3) Use a deep understanding of consumer conversations to develop Content and Marketing Strategy 4) Monitor and manage consumer conversations that are impacting your brand reputation. 2) Enhance the in-market execution of Promotions, Sports Sponsorships and events based on consumer conversations Actionable Solutions For Everybody Real Conversations Means True Reflections = Monetized!
  • 7. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM 7 • SEITM will measure the degree of engagement your customers have towards key marketing events and promotions and the reasons behind those events’ success or shortfall. In so doing, we can provide prescriptions as to how to maximize success going forward • SEITM will identify the specific conversations and content that go viral for your brand and understand the key reasons driving this viral expansion • SEITM will provide insight as to the engagement of your customers towards hard-to-measure marketing activities such as sports sponsorships, Facebook and Twitter campaigns. In so doing, we will also provide specific quantification and ROI of these activities. • SEITM will identify relevant and important public issues and quantify what specific elements of these issues drive the most passion and concern among your customers and how all of this connects to your brand’s performance • SEITM will quantify and track the very powerful “word-of-mouth” influence driving your brand performance and monetize its importance to your brand The Impact of Our Approach SEITM uncovers “the passion” while conventional metrics only uncover the noise Weekly Trended SEITM
  • 8. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM 1) How can we increase store traffic and drive positive engagement ? 2) What are the key image, experiential and promotional strategies that will drive same store sales? Insight & Outcomes The key drivers to Positive SEI were: 1. A place to hang out 2. To meet people 3. Atmosphere The client developed a ‘2 for 1 – bring a friend’ promotion to drive store level sales. Sales increased by 23% on year on year basis. Content/Marketing Strategy 8 Beverage A 271 Beverage A 74 Using Insights from Social Conversations Help To increase Restaurant Sales
  • 9. Copyright Bottom Line Analytics, LLC - All Rights Reserved, 2013 SEITM 9 Marketing Strongly and directly linking specific conversations to sales enabling accurate predictive marketing models Market Research Finds the answers to the questions by linking the conversations – being able to compare the past to the present and predicting more accurate influences Customer Insight Finds the conversations which are providing genuine customer feedback into what is affecting and influencing customer engagement Public Affairs & PR Quantifies and monetizes how relevant public issues affect your brand and the degree these issues are connected to broader public concerns Advertising Being able to link advertising to the conversations and then measure the impact of the advertising through conversations to brand sales. Social Media Measuring and linking conversations to brand sales and providing actionable insight Real Conversations Means True Reflections = Monetized! Key Areas SEI™ Provides Actionable Insight For?
  • 10. www.bottomlineanalytics.com To find out more about how we have verified and validated that SEITM will work for you, please contact me direct or through one of the links below : For a webex For a Call More Info Simon Brock Client Services Director - EMEA Bottom-Line Analytics E : simon@bottomlineanalytics.com M : 44 (0) 7824 305325 UK Office : 44 (0) 1398 320169