2. Who we are Gartner is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day.
3. Why clients use Gartner IT is critical to every organization, but harder to manage successfully due to its increasing complexity. Since 1979, Gartner has guided clients through difficult decisions—providing independent, actionable advice on how and where to reduce cost, deploy IT to add value, drive innovation and manage risk.
4. Who we serve IT End-User Professionals Supply Chain Professionals Chief supply chain officers, senior supply chain executives and their teams/associates CIOs, CTOs, CFOs, senior IT executives and their teams/associates Buy-side investment professionals including those in venture capital, private equity and investment banking Marketing professionals within high-tech and telecom industries, and their teams/associates High-Tech &Telecom Professionals InvestmentProfessionals
5. How we help you Ensure the success of your key initiatives Select the right products and get the best terms and pricing Run a world-class IT organization Stay current with important innovations Connect with valuable peers Get an unbiased, outside perspective on best practices, contextualized to your situation Negotiate money- saving terms and conditions Lead your team more effectively by including them in research delivery Know what emerging technologies and trends mean for your organization Utilize peer experiences to test your thinking and avoid costly mistakes Value Save time through our proactive delivery Lessen the risk of critical product decisions Utilize your resources more efficiently by “extending” your team Cut through information overload and hype Extend your network
6. How clients use Gartner Learn From Research Talk to an Expert Initiate an Engagement Attend Conferences Network With Peers 110,000 research docs across 1,200 topics covering all aspects of IT 775 analysts engaging in 280,000 client interactions a year in 85 countries 470 experienced consultants withindustry-specific expertise 55 yearly conferences worldwide attracting 37,000 attendees Exchange ideas, expertise and best practices with peers Deep vertical coverage in nine industries Specific advice on your challenges, opportunities and projects Measure and improve performance using unmatched data from 5,500 benchmarks Content specific to your role, key initiatives and purchasing decisions Connect with a growing community of peers drawn from our 60,000 clients in 11,500 organizations Targeted to your role, key initiatives and purchasing decisions Proprietary methodologies and interactive models applied to provide clear insight and actionable advice Leverage industry research and unmatched market data Access to analysts, industry peers and top solution providers World’s largest community of CIOs and IT executives
7. Products and services: IT End-User Professionals Gartner for IT Executives Membership-based offering for the most senior-level IT executive, including personalized service and advice, and unparalleled CIO community. Service levels: CIO Essentials, CIO, and CIO Signature. Gartner for IT Leaders Specific, compelling research and advice for clients in eight critical IT roles. Daily access to information and tools that are relevant, insightful and tailored to a role. Gartner for Enterprise IT Leaders Personalized, role-based offering for senior leaders in large, complex enterprises that helps clients save time and money, mitigate risk and exploit new opportunities. Includes personal coaching by a Gartner expert. Gartner Industry Advisory Services Analysis, research and advice on industry-specific forces in these sectors: Banking & Investment Services, Energy & Utilities, Government, Healthcare Providers, Insurance, Manufacturing, Media and Retail. Workgroup Allows clients to extend their Gartner relationship to three to 10 key members of a working team to help them coordinate, collaborate and implement more efficiently. Members get insight to make more-informed fact-based decisions and the guidance to achieve objectives effectively and without costly missteps. IT1 Helps technical architects and engineers receive the in-depth guidance and best practices they need to deliver superior results on their IT leaders’ key initiatives and IT purchases.
8. How we help: Applications Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Application Organizations Application Development Scorecard Application Development & Support Scorecard Application Support Scorecard ERP Application Support Scorecard Attend Events Gartner Symposium/ITxpo Application Architecture, Development & Integration Summit Portals, Content & Collaboration Summit Customer 360 Summit Master Data Management Summit Top 5 Key Initiatives Application Development Application Governance Application Integration Application Overhaul Customer Relationship Management Insight and advice
9. How we help: Program & Portfolio Management Professionals Learn From Research Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Enterprise Personality Assessment PMO Scorecard Attend Events Gartner Symposium/ITxpo PPM & IT Governance Summit Top 5 Key Initiatives IT Governance Project Management Office (PMO) SharePoint IT Cost Optimization Strategic Planning Insight and advice
10. How we help: Security & Risk Management Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Security Program—Assessing Initial Objectives IT Security Scorecard Attend Events Gartner Symposium/ITxpo Security & Risk Management Summit Identity & Access Management Summit Top 5 Key Initiatives Business Continuity Management Compliance Identity and Access Management (IAM) Information Security Program Management IT Risk Management Insight and advice
11. How we help: Sourcing & Vendor Relationships Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics (including price benchmarking) Gartner IT Key Metrics Data IT Procurement Maturity Assessment IT Services Sourcing Strategy Assessment Attend Events Gartner Symposium/ITxpo Outsourcing & Vendor Management Summit IT Financial, Procurement & Asset Management Summit Top 5 Key Initiatives Negotiating Vendor Contracts Outsourcing Vendor Management Supply Chain Management IT Asset Management Insight and advice
12. How we help: CIOs Deliver Exceptional Results for Your Enterprise Service delivery in your context A structured relationship with a team of service delivery professionals—your single point of access into Gartner Unique insight into the CIO role Inquiry with world-class Gartner analysts All CIO-focused Gartner content, based on a member-driven research agenda An unparalleled CIO community A global network of 4,300 CIOs Local events and VIP attendance at a Gartner Symposium/ITxpo Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessments CIO Scorecard Attend Events Gartner Symposium/ITxpo CIO Leadership Forum 2011 Top 10 CIO Business Strategies Increasing enterprise growth Attracting and retaining new customers Reducing enterprise costs Creating new products or services (innovation) Improving business processes Implementing and updating business applications Improving the technical infrastructure Improving enterprise efficiency Improving operations Improving business continuity, risk and security Insight and advice
13. How we help: Business Intelligence & Information Management Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Business Intelligence & Information Management Attend Events Gartner Symposium/ITxpo Business Intelligence Summit Portals, Content & Collaboration Summit Master Data Management Summit Top 5 Key Initiatives Business Intelligence Competency Center Corporate Performance Management Data Management and Integration Maturity Enterprise Social Software Information Governance Insight and advice
14. How we help: Business Process Improvement Management Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Process-Driven Organizations CIO Scorecard Attend Events Gartner Symposium/ITxpo Business Process Management Summit Top 5 Key Initiatives BPM Technology and Tools Business Process Management Program Business Intelligence Competency Center Data Center Modernization & Consolidation ERP Insight and advice
15. How we help: Enterprise Architecture Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Enterprise Personality Assessment Maturity Assessment for Enterprise Architecture CIO Scorecard Attend Events Gartner Symposium/ITxpo Enterprise Architecture Summit Enterprise Architecture Foundation Seminars Top 5 Key Initiatives Enterprise Architecture Program Enterprise Architecture Stakeholder Engagement Cloud Computing Strategic Planning SOA & Application Architecture Insight and advice
16. How we help: IT Infrastructure & Operations Professionals Learn From Research Gartner Business Wizard—just-in-time insight, on your timelines My Gartner customizable home page Weekly Picks by role—week-long access to 10 popular documents Complimentary webinars Analyst-generated toolkits Case studies and best practices Industry Picks—month-long access to selected industry-specific documents Talk to an Expert Inquiry privileges Contract reviews Gartner Consulting solutions/engagements Network With Peers Gartner Peer Connect—our exclusive 10,000-client network Initiate an Engagement Gartner Benchmark Analytics Gartner IT Key Metrics Data Maturity Assessment for Infrastructure & Operations Server Evaluation V6 Infrastructure & Operations Scorecard Green ICT Scorecard Enterprise Computing Scorecards End-User Computing Scorecards Voice & Data Network Scorecards Attend Events Gartner Symposium/ITxpo IT Infrastructure, Operations & Management Summit Data Center Conference Top 5 Key Initiatives Cloud Computing Data Center Modernization and Consolidation Integrating Apple Into the Enterprise Mobile Enterprise Strategy Virtualization Insight and advice
No one has a broader view of the issues that impact IT industry professionals at every level.Every day, clients tell us what they need to succeed in their roles and with their key initiatives. We use what they tell us to continuously improve the products and services we deliver and to align them more closely with: Clients’ role, industry, and specific challengesHow they work and what they’re working on At the same time, our reputation for quality, objectivity and analytical rigor is central to the power of our brand, so we work hard to maintain—and improve—the quality of everything we do, every day.
We work with IT professionals in four key markets. We don’t just talk, we listen. And we learn. And then we put the power of that knowledge to work for our clients.Our size and scale afford us a unique perspective from which to discern patterns and trends that no other advisory firm can see. And our collaborative, disciplined research processes ensure that we see how all the dots connect.
