1. 118 Indian CreekLane
Jackson, MO, 63755
573-979-0546
Mcgoose2626@gmail.com
MATTHEW GOSSAGE
ABOUT ME Experienced general manager with over 20 years in retail industry with strengths in people
management, sales development and operational efficiencies’. Successful in developing
strategies that have resulted in increased customer frequency and retention for existing and
new locations. Promoted over 25 managers in the last 10 years through effective performance
and development cycles with emphasis on building a culture of teamwork.
SKILLS & ABILITIES Communication: Exceptional communicator who effectively listens and
effectively conveys information verbally and in writing.
Project Management: Flexible team player who thrives in environments
requiring ability to effectively prioritize and juggle multiple concurrent projects.
Experience in directly managing work forces in excess of 100+ members, each
focused on different categories and business strategies.
Adaptability: Highly adaptable, mobile, positive and patient risk-taker who is
open to new ideas.
EXPERIENCE GENERAL MANAGER, BEST BUY
May 2006 - present
Responsible for 4 walls management of single business unit including full P&L accountability,
integrated frame (customer, employee, financial) balance and external strategies for growth of
customer consideration. Sales volume in excess of $30M and employee base of 100+ individuals.
MARKET SALES MANAGER, BEST BUY MOBILE SPECIALTY STORES
January 2015 to present
Actively manage multiple Best Buy Mobile locations through the Mid-West. Accountable for GM
on-boarding, employee experience, performance management rhythms, and overall profitability in
store portfolio. Collaborate with a variety of work streams in the corporate office and field, and
leverage that insight to influence strategy and execution at all levels.
COMMUNICATION Dual Territory support leader for “Attack on T-Mobile” initiative for FY16H2.
Overall responsibility for coordination of training, playbook design, and virtuous
feedback cycleof 180+ stores.
Territory level manager for 100+ stores in Returns Reduction and Damage Write
Off cost compression for FY16H2.
LEADERSHIP FY’15 – FY’17 Employee T/O below 15% and 100% employee engagement scores
FY’15 – FY’17 “Top 100” location in a channel of 375+ store fronts
FY’15 – FY’17 Territory Mentorship member then sponsor
FY’15 – FY’17 Exceeded Budgeted Top and Bottom Line despite high stress
company transformation period
