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Our Vision
To create community mental health
services for children, young people and
young adults where there is more choice,
more freedom and control about the
services they receive; transforming their
experience and improving their life
chances
2020 Ambition
Positive experience: all CYPYA will be treated with
compassion, dignity and respect and care will be
tailored to their individual needs
High quality care: all CYPYA will receive evidence based
care that is delivered by highly skilled staff
Safe care: more CYPYA will be protected and feel safe
from physical and emotional harm
Equity: we will ensure that all CYPYA are able to
effectively access care no matter what their background
or situation
Overview of the partnership
Worcestershire Health and Care NHS Trust
• Provider of specialist mental health clinical
services (non-inpatient) for 16-35
• Employer of approx. 140 staff
• Responsibility for providing expertise,
contributing to adult safeguarding,
governance and assurance for AMHS with
Birmingham Children’s Hospital
Beacon UK
• Employer of access centre staff
• Management of Access Centre & case
management and data streams for FTB
• Signposting and liaison with crisis teams
Birmingham Children’s Hospital
• Provider of specialist mental health clinical
services for 0-18
• Employer of approx. 150 staff + Tier 4
• Responsibility for providing expertise on
children’s mental health and leading on
governance
The Children’s Society
• Management of city centre drop-in hub
Priory Group
• Provider of Tier 4 inpatient services for 18-
25
Prevention
Integration
Choice Inpatient
Services
Intensive
Complex
Interventions
Brief
Interventions
Universal Plus
Partnership
Universal &
Health
Promotion
RecoveryBasedModel
Flexible access to effective interventions
Six levels of care
Inpatient Services
Intensive Interventions
Complex Interventions
Brief Interventions
Universal Partnership
Universal and Health Promotion
Five pathways
Emotional
Behavioural
Psychosis and
Bipolar
Eating Disorders
Neuro-
developmental
Suicidality,
Trauma and
Personality
Disorders
Core components of the FTB system
Component What happens
1. Access Centre The Access Centre is the engine of the system and the contact
point for young people, clinicians and families
2. Utilisation Management To ensure flow across the system and that all young people
are treated in the most appropriate setting
3. Intensive Case Management Risk stratifying all young people in services and offering
intensive case management support to the 100 people
identified as benefitting from it the most
4. Business Intelligence Reporting internally and externally on the performance of
Forward Thinking Birmingham. Internally service data will be
used to inform discussions about service improvement
5. Transformation Overseeing the Forward Thinking Birmingham five year
transformation programme and ensuring transformation
through partnership delivery
Managing the system to ensure that every young person is treated in the appropriate level
of care and in the least restrictive setting
Access Centre: simple and integrated approach
SINGLE POINT OF ACCESS
• Staffed by qualified clinicians
• High-tech telephony including
call recording and activity
dashboard
• Secure referral portal
• Contact Management System
• Interoperable EPR
• Service Directory
Service user, parent
or young person
seeking advice
New referral
Existing service user,
new issue
Care provider, clinical
team lead, key
worker
Issue resolved on call,
signposted or triaged.
Response time 48 hours
Appointment booked with
appropriate service within
48 hours
Feedback given to
referrer, family, or service
user within 7 working days
Closely monitored, person-
to-person handover to
crisis teams
Data intelligence: service, system and user data linked across all pathways
Forward Thinking Birmingham’s single point of access provides one route for referrers, service
users and carers to access a range of mental health needs, meaning there’s no wrong door.
Utilisation and case management
Partnership delivery model
ACCESS
Choice or
Partnership
Clinical Case
Management
Non-Clinical
Case
Management
Cognitive
Therapies
Treatment
Medication
Inpatient
Services
Intensive
Interventions
Mentoring
and
Befriending
Coping
Strategies
Personal and
Social
Development
Family
Support
POSITIVE ACTIVITIES
Specialist Support Pathway
Tapered Intensive Outreach
Longer
Term
Support
Longer
term
support
Integration
RecoveryBasedModel
• City-centre drop-in service managed by The Children’s Society
• For children, young people and young adults aged 0-25, parents/families and
professionals
• Open 7 days a week with tailored opening hours
• Walk-in, telephone, email, social media, website
• Multidisciplinary team
• Onsite support:
o Workshops
o Unstructured interventions
o Structured interventions
Realising our ambition
Trust Respect Commitment
Matthew Boazman

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Matthew Boazman

  • 1.
  • 2. Our Vision To create community mental health services for children, young people and young adults where there is more choice, more freedom and control about the services they receive; transforming their experience and improving their life chances
  • 3. 2020 Ambition Positive experience: all CYPYA will be treated with compassion, dignity and respect and care will be tailored to their individual needs High quality care: all CYPYA will receive evidence based care that is delivered by highly skilled staff Safe care: more CYPYA will be protected and feel safe from physical and emotional harm Equity: we will ensure that all CYPYA are able to effectively access care no matter what their background or situation
  • 4. Overview of the partnership Worcestershire Health and Care NHS Trust • Provider of specialist mental health clinical services (non-inpatient) for 16-35 • Employer of approx. 140 staff • Responsibility for providing expertise, contributing to adult safeguarding, governance and assurance for AMHS with Birmingham Children’s Hospital Beacon UK • Employer of access centre staff • Management of Access Centre & case management and data streams for FTB • Signposting and liaison with crisis teams Birmingham Children’s Hospital • Provider of specialist mental health clinical services for 0-18 • Employer of approx. 150 staff + Tier 4 • Responsibility for providing expertise on children’s mental health and leading on governance The Children’s Society • Management of city centre drop-in hub Priory Group • Provider of Tier 4 inpatient services for 18- 25
  • 5.
  • 7. Flexible access to effective interventions Six levels of care Inpatient Services Intensive Interventions Complex Interventions Brief Interventions Universal Partnership Universal and Health Promotion
  • 8. Five pathways Emotional Behavioural Psychosis and Bipolar Eating Disorders Neuro- developmental Suicidality, Trauma and Personality Disorders
  • 9. Core components of the FTB system Component What happens 1. Access Centre The Access Centre is the engine of the system and the contact point for young people, clinicians and families 2. Utilisation Management To ensure flow across the system and that all young people are treated in the most appropriate setting 3. Intensive Case Management Risk stratifying all young people in services and offering intensive case management support to the 100 people identified as benefitting from it the most 4. Business Intelligence Reporting internally and externally on the performance of Forward Thinking Birmingham. Internally service data will be used to inform discussions about service improvement 5. Transformation Overseeing the Forward Thinking Birmingham five year transformation programme and ensuring transformation through partnership delivery Managing the system to ensure that every young person is treated in the appropriate level of care and in the least restrictive setting
  • 10. Access Centre: simple and integrated approach SINGLE POINT OF ACCESS • Staffed by qualified clinicians • High-tech telephony including call recording and activity dashboard • Secure referral portal • Contact Management System • Interoperable EPR • Service Directory Service user, parent or young person seeking advice New referral Existing service user, new issue Care provider, clinical team lead, key worker Issue resolved on call, signposted or triaged. Response time 48 hours Appointment booked with appropriate service within 48 hours Feedback given to referrer, family, or service user within 7 working days Closely monitored, person- to-person handover to crisis teams Data intelligence: service, system and user data linked across all pathways Forward Thinking Birmingham’s single point of access provides one route for referrers, service users and carers to access a range of mental health needs, meaning there’s no wrong door.
  • 11. Utilisation and case management
  • 12. Partnership delivery model ACCESS Choice or Partnership Clinical Case Management Non-Clinical Case Management Cognitive Therapies Treatment Medication Inpatient Services Intensive Interventions Mentoring and Befriending Coping Strategies Personal and Social Development Family Support POSITIVE ACTIVITIES Specialist Support Pathway Tapered Intensive Outreach Longer Term Support Longer term support Integration RecoveryBasedModel
  • 13. • City-centre drop-in service managed by The Children’s Society • For children, young people and young adults aged 0-25, parents/families and professionals • Open 7 days a week with tailored opening hours • Walk-in, telephone, email, social media, website • Multidisciplinary team • Onsite support: o Workshops o Unstructured interventions o Structured interventions
  • 14. Realising our ambition Trust Respect Commitment