For more info: visit https://bit.ly/2TijLrV
Google gets over one billion health-related searches a day. Now is the time to leverage patients’ growing expectations for telehealth options to engage more deeply with them. Join our guest CEO of mPulse Mobile, Chris Nicholson and learn about effective patient engagement strategies you can put in place to create highly personalized healthcare experiences that drive patient outcomes--especially for the elderly and underserved populations.
Provided to you by: https://vsee.com
What do MDs think about patient engagement? What's the gap between today's healthcare marketplace and the marketplace of the future? What is pathway to patient engagement?
Join us for our 4-part webinar series with the latest real time market intelligence on patient engagement.
When the Human Genome Project was declared complete back in 2003, there were high expectations set for genomic medicine. However, it has taken over a decade to begin moving from vision to reality. Today, the number of success stories remains relatively small, but they do stretch across the healthcare ecosystem, incorporating the prediction of drug responses, the diagnosis of diseases and the identification of targeted therapies. Stakeholders ranging from patients, healthcare providers and payers, researchers, diagnostic companies, policy-makers, life sciences businesses and governments now believe genomic medicine to be a potential game-changer
Building A Chronic Care Management Program That Can ScaleVSee
Achieving 100% COVID Readiness with Chronic Care Telehealth
Chronically ill patients in the US account for 76% of all physician visits. They are also the most susceptible to COVID and COVID-related illnesses. With COVID variants on the rise, telehealth and remote patient monitoring (RPM) are essential to keeping these patients safe, while providing quality care and improving outcomes.
In addition, studies have shown that remote patient monitoring improves patient self-management and leads to earlier interventions. It can also reduce emergency hospital visits 30%. In 2015 Medicare began reimbursing clinicians for using remote patient monitoring technology to manage chronically ill patients with 2+ chronic conditions with Chronic Care Management (CCM) codes. In more recent years, it also began reimbursing remote patient monitoring (RPM) services for a wider range of patients.
Find out how you can become COVID ready by laying the foundations for a successful telehealth Chronic Care Management program on the next Telehealth Secrets webinar. Join us live with CEO Ajay Gehlot, MD, MBA of CareConnect Health–one of the largest primary care providers in the state of Georgia
5 Business Strategies to Grow Your Telehealth EnterpriseVSee
To carry on the discussion in real life, join us at Telehealth and Secrets to Success Conference, Sept 20-22, Silicon Valley:
https://goo.gl/95zHZG
For more information of the presentation such as recording and transcript, please visit: https://vsee.com/blog/5-business-strategies-to-grow-like-zocdoc/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
mHealth Israel_Top Health Industry Issues of 2021_Will a Shocked System Emerg...Levi Shapiro
Presentation by PwC Health Research Institute for mHealth Israel, February 17, 2021: Top Health Industry Issues of 2021...Will a Shocked System Emerge Stronger?
Key Sections:
1) Rightsizing after virtual visit explosion
2) Changing clinical trials
3) Easing physician burden with digital
4) Healthcare forecast for 2021
5) Reshaping health portfolios
6) Resilient and responsive supply chains
7) Inter-Operability
How To Go From Telehealth Startup To Telehealth EnterpriseVSee
For more information of the presentation such as recording and transcript, please visit:
https://vsee.com/blog/go-telehealth-startup-telehealth-enterprise/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
mHealth Israel_Incorporating the Patient Voice into Clinical Delivery Models ...Levi Shapiro
Incorporating the Patient Voice into Clinical Delivery Models for Person-Centered Care, presentation by Alan Balch, CEO, National Patient Advocate Foundation.
What do MDs think about patient engagement? What's the gap between today's healthcare marketplace and the marketplace of the future? What is pathway to patient engagement?
Join us for our 4-part webinar series with the latest real time market intelligence on patient engagement.
When the Human Genome Project was declared complete back in 2003, there were high expectations set for genomic medicine. However, it has taken over a decade to begin moving from vision to reality. Today, the number of success stories remains relatively small, but they do stretch across the healthcare ecosystem, incorporating the prediction of drug responses, the diagnosis of diseases and the identification of targeted therapies. Stakeholders ranging from patients, healthcare providers and payers, researchers, diagnostic companies, policy-makers, life sciences businesses and governments now believe genomic medicine to be a potential game-changer
Building A Chronic Care Management Program That Can ScaleVSee
Achieving 100% COVID Readiness with Chronic Care Telehealth
Chronically ill patients in the US account for 76% of all physician visits. They are also the most susceptible to COVID and COVID-related illnesses. With COVID variants on the rise, telehealth and remote patient monitoring (RPM) are essential to keeping these patients safe, while providing quality care and improving outcomes.
In addition, studies have shown that remote patient monitoring improves patient self-management and leads to earlier interventions. It can also reduce emergency hospital visits 30%. In 2015 Medicare began reimbursing clinicians for using remote patient monitoring technology to manage chronically ill patients with 2+ chronic conditions with Chronic Care Management (CCM) codes. In more recent years, it also began reimbursing remote patient monitoring (RPM) services for a wider range of patients.
Find out how you can become COVID ready by laying the foundations for a successful telehealth Chronic Care Management program on the next Telehealth Secrets webinar. Join us live with CEO Ajay Gehlot, MD, MBA of CareConnect Health–one of the largest primary care providers in the state of Georgia
5 Business Strategies to Grow Your Telehealth EnterpriseVSee
To carry on the discussion in real life, join us at Telehealth and Secrets to Success Conference, Sept 20-22, Silicon Valley:
https://goo.gl/95zHZG
For more information of the presentation such as recording and transcript, please visit: https://vsee.com/blog/5-business-strategies-to-grow-like-zocdoc/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
mHealth Israel_Top Health Industry Issues of 2021_Will a Shocked System Emerg...Levi Shapiro
Presentation by PwC Health Research Institute for mHealth Israel, February 17, 2021: Top Health Industry Issues of 2021...Will a Shocked System Emerge Stronger?
Key Sections:
1) Rightsizing after virtual visit explosion
2) Changing clinical trials
3) Easing physician burden with digital
4) Healthcare forecast for 2021
5) Reshaping health portfolios
6) Resilient and responsive supply chains
7) Inter-Operability
How To Go From Telehealth Startup To Telehealth EnterpriseVSee
For more information of the presentation such as recording and transcript, please visit:
https://vsee.com/blog/go-telehealth-startup-telehealth-enterprise/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
mHealth Israel_Incorporating the Patient Voice into Clinical Delivery Models ...Levi Shapiro
Incorporating the Patient Voice into Clinical Delivery Models for Person-Centered Care, presentation by Alan Balch, CEO, National Patient Advocate Foundation.
Demystifying the Telemedicine Triple Threat: Reimbursement, Licensure & HIPAA...VSee
The three most controversial barriers to telemedicine adoption are payment, physician licensure, patient privacy. This presentation from the TFSS webinar will help you learn how these three areas of telemedicine policy affect your ability to practice and get paid for telemedicine. Our telemedicine law & policy expert, Nathaniel Lacktman, discussed how these policies can affect your bottom line and some best practices for maximizing telemedicine performance.
For more information of the presentation such as recording and transcript, please visit:
https://goo.gl/aeolcF
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
Patient Engagement is growing in importance as consumer expectations of healthcare providers change and as portals and other technologies improve. Early studies show affects on outcomes for patient engagement technologies
Although highly arguable, and patients being central to healthcare systems, patient engagement is one the most underutilized aspect of the healthcare industry. Patient engagement is a promise of better health outcomes as well as the increasing knowledge and skill of people to manage their and their family members’ health.
mHealth Israel_Innovation reaching the Voice of the Patient_SiemensLevi Shapiro
Innovation reaching the Voice of the Patient, lecture by Christina Triantafyllou, Ph.D, Head of Improving Patient Experience at Siemens Healthineers. Key Sections:
Pushing the boundaries with Innovation
Translate innovation into patient experience
The voice of patients is becoming increasingly important
Improving patient experience
We enable healthcare providers to increase value by Improving patient experience
The biggest levers to optimize the patient diagnostic experience are the three core dimensions: staff, process, and equipment
Steps to deliver outcomes that matter to patients
We enable healthcare providers to increase value by Improving patient experience
Identify the right priorities: What are the factors influencing the patient experience across the continuum of care?
Patient experience during COVID-19
Patients feel uncomfortable to seek care
Five lessons learned so far
Patient experience in times of COVID-19
Patient Journey
The Agile Approach to Patient Journey Marketing Carl Olsen
Patient journeys are one of the hottest topics in health care marketing and with good reason. They can achieve excellent results by directing engagement tactics to where an individual consumer is on the decision-making continuum for elective health care services. By segmenting consumers along the journey, health systems The Agile Approach to Patient Journey Marketing can attain increased utilization, enhanced patient satisfaction and heightened loyalty.
Within the first three months, 479 visitors responded to the one ad UC Health ran on Facebook. Twenty-five percent of visitors signed up for a seminar, took the quiz or downloaded documents from the microsite; and those 120 prospects provided a name, email address and other information that could be used in future consumer engagement initiatives. Seminar registrations increased 4 percent, and the conversion rate for surgery nearly doubled by month three.
Deep Dive Into Telehealth Adoption Covid 19 and Beyond | Doreen Amatelli ClarkVSee
For more info: visit https://bit.ly/3pt6hp2
How has telehealth adoption changed following the pandemic and what are the implications for the future of telehealth? Join market research expert and owner of Way to Goal, Doreen Amatelli-Clark to talk about her latest findings from her COVID-19 study, covering surveys and in-depth interviews with doctors and healthcare practitioners from around the world.
Provided to you by: https://vsee.com
10 Tips for Making Telemedicine Work - A Physician's PerspectiveVSee
To carry on the discussion in real life, join us at Telehealth and Secrets to Success Conference, Sept 20-22, Silicon Valley:
https://goo.gl/95zHZG
For more information of the presentation such as recording and transcript, please visit:
https://goo.gl/ZdiWrg
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
Presentation by Alan Dubovsky, Chief Patient Experience Officer, Cedars Sinai Medical Center, about their Patient Experience Program. Begins with a review of patient satisfaction scores, clinical performance initiatives, medical outcomes, ongoing research, academic programs, and national awards. Next is a timeline of activites, from building the PX Infrastructure, PX Improvement Projects, Launching PX Skill Building Programs and introducing PX Innovation. Includes details about the Primary functions of the office of Patient Experience:
The measurement, reporting, and analysis of all Patient Feedback and the coordination and implementation of all Patient Experience improvement efforts across the health system. The patient voice is captured through Solicited Feedback, Patient & Family Advisor Programs and Verbatim Feedback. Presentation finishes with a discussion about the Future Of Patient Feedback. Some of those areas: Using patient segmentation to group patients into distinct segments, Asking patients unique questions to understand their primary concerns, Asking planned admissions who helped set their expectations?
Asking new patients what was their prior perception compared to reality?
Kamal Jethwani, MD, MPH
Corporate Manager - Research and Innovation
Partners Healthcare Center for Connected Health
iHT² CMIO Symposium Beverly Hills – Opening Keynote: Kamal Jethwani, MD, MPH, Corporate Manager – Research and Innovation, Partners Healthcare Center for Connected Health
mHealth Israel_Stacy Hurt_Patient Centricity and Other MythsLevi Shapiro
"Patient centricity and other myths" lecture by Patient Consultant, Healthcare Advocate, Survivorship Activist and HIMSS Digital Influencer, Stacy Hurt. Defines the key roles played by patients, employees, providers and health systems, and serving patients that do not have a Primary Care Physician or Primary Care Provider. In that context, there is much that digital tools can do to address patient experience. Stacy advocates a path toward Value Based Care, including accessibility, affordability, inclusivity and patient first mentality. All of this has been accelerated by a turn to Post CoVID healthcare consumerism that places patients first. Stacy finishes with a call to action: build systems from the patient up; Data transparency; Equal say with stakenolders; Compensation for patient time and expertise.
Creating a standard of care for patient and family engagementChristine Winters
Nationally-recognized governance expert Beth Daley Ullem addresses the state of patient engagement in heathcare and provides a vision for establishing a minimum standard of care for patient engagement programs.
This infographic speaks to the challenges Emergency Departments face in caring and following up with the growing population of patients they see, and demonstrates how some EDs are seeing measurable improvements in care, patient satisfaction and efficiency.
BiomedHealthtech is engaged in serving the healthcare industry since 1989 and now introduce Remote Monitoring Technologies (RMT) which is a new concept of Patient Monitoring designed to meet the demands of Modern Healthcare and thus reduce the Mortality Rate.
Demystifying the Telemedicine Triple Threat: Reimbursement, Licensure & HIPAA...VSee
The three most controversial barriers to telemedicine adoption are payment, physician licensure, patient privacy. This presentation from the TFSS webinar will help you learn how these three areas of telemedicine policy affect your ability to practice and get paid for telemedicine. Our telemedicine law & policy expert, Nathaniel Lacktman, discussed how these policies can affect your bottom line and some best practices for maximizing telemedicine performance.
For more information of the presentation such as recording and transcript, please visit:
https://goo.gl/aeolcF
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
Patient Engagement is growing in importance as consumer expectations of healthcare providers change and as portals and other technologies improve. Early studies show affects on outcomes for patient engagement technologies
Although highly arguable, and patients being central to healthcare systems, patient engagement is one the most underutilized aspect of the healthcare industry. Patient engagement is a promise of better health outcomes as well as the increasing knowledge and skill of people to manage their and their family members’ health.
mHealth Israel_Innovation reaching the Voice of the Patient_SiemensLevi Shapiro
Innovation reaching the Voice of the Patient, lecture by Christina Triantafyllou, Ph.D, Head of Improving Patient Experience at Siemens Healthineers. Key Sections:
Pushing the boundaries with Innovation
Translate innovation into patient experience
The voice of patients is becoming increasingly important
Improving patient experience
We enable healthcare providers to increase value by Improving patient experience
The biggest levers to optimize the patient diagnostic experience are the three core dimensions: staff, process, and equipment
Steps to deliver outcomes that matter to patients
We enable healthcare providers to increase value by Improving patient experience
Identify the right priorities: What are the factors influencing the patient experience across the continuum of care?
Patient experience during COVID-19
Patients feel uncomfortable to seek care
Five lessons learned so far
Patient experience in times of COVID-19
Patient Journey
The Agile Approach to Patient Journey Marketing Carl Olsen
Patient journeys are one of the hottest topics in health care marketing and with good reason. They can achieve excellent results by directing engagement tactics to where an individual consumer is on the decision-making continuum for elective health care services. By segmenting consumers along the journey, health systems The Agile Approach to Patient Journey Marketing can attain increased utilization, enhanced patient satisfaction and heightened loyalty.
Within the first three months, 479 visitors responded to the one ad UC Health ran on Facebook. Twenty-five percent of visitors signed up for a seminar, took the quiz or downloaded documents from the microsite; and those 120 prospects provided a name, email address and other information that could be used in future consumer engagement initiatives. Seminar registrations increased 4 percent, and the conversion rate for surgery nearly doubled by month three.
Deep Dive Into Telehealth Adoption Covid 19 and Beyond | Doreen Amatelli ClarkVSee
For more info: visit https://bit.ly/3pt6hp2
How has telehealth adoption changed following the pandemic and what are the implications for the future of telehealth? Join market research expert and owner of Way to Goal, Doreen Amatelli-Clark to talk about her latest findings from her COVID-19 study, covering surveys and in-depth interviews with doctors and healthcare practitioners from around the world.
Provided to you by: https://vsee.com
10 Tips for Making Telemedicine Work - A Physician's PerspectiveVSee
To carry on the discussion in real life, join us at Telehealth and Secrets to Success Conference, Sept 20-22, Silicon Valley:
https://goo.gl/95zHZG
For more information of the presentation such as recording and transcript, please visit:
https://goo.gl/ZdiWrg
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
Presentation by Alan Dubovsky, Chief Patient Experience Officer, Cedars Sinai Medical Center, about their Patient Experience Program. Begins with a review of patient satisfaction scores, clinical performance initiatives, medical outcomes, ongoing research, academic programs, and national awards. Next is a timeline of activites, from building the PX Infrastructure, PX Improvement Projects, Launching PX Skill Building Programs and introducing PX Innovation. Includes details about the Primary functions of the office of Patient Experience:
The measurement, reporting, and analysis of all Patient Feedback and the coordination and implementation of all Patient Experience improvement efforts across the health system. The patient voice is captured through Solicited Feedback, Patient & Family Advisor Programs and Verbatim Feedback. Presentation finishes with a discussion about the Future Of Patient Feedback. Some of those areas: Using patient segmentation to group patients into distinct segments, Asking patients unique questions to understand their primary concerns, Asking planned admissions who helped set their expectations?
Asking new patients what was their prior perception compared to reality?
Kamal Jethwani, MD, MPH
Corporate Manager - Research and Innovation
Partners Healthcare Center for Connected Health
iHT² CMIO Symposium Beverly Hills – Opening Keynote: Kamal Jethwani, MD, MPH, Corporate Manager – Research and Innovation, Partners Healthcare Center for Connected Health
mHealth Israel_Stacy Hurt_Patient Centricity and Other MythsLevi Shapiro
"Patient centricity and other myths" lecture by Patient Consultant, Healthcare Advocate, Survivorship Activist and HIMSS Digital Influencer, Stacy Hurt. Defines the key roles played by patients, employees, providers and health systems, and serving patients that do not have a Primary Care Physician or Primary Care Provider. In that context, there is much that digital tools can do to address patient experience. Stacy advocates a path toward Value Based Care, including accessibility, affordability, inclusivity and patient first mentality. All of this has been accelerated by a turn to Post CoVID healthcare consumerism that places patients first. Stacy finishes with a call to action: build systems from the patient up; Data transparency; Equal say with stakenolders; Compensation for patient time and expertise.
Creating a standard of care for patient and family engagementChristine Winters
Nationally-recognized governance expert Beth Daley Ullem addresses the state of patient engagement in heathcare and provides a vision for establishing a minimum standard of care for patient engagement programs.
This infographic speaks to the challenges Emergency Departments face in caring and following up with the growing population of patients they see, and demonstrates how some EDs are seeing measurable improvements in care, patient satisfaction and efficiency.
BiomedHealthtech is engaged in serving the healthcare industry since 1989 and now introduce Remote Monitoring Technologies (RMT) which is a new concept of Patient Monitoring designed to meet the demands of Modern Healthcare and thus reduce the Mortality Rate.
Join us and Dr. Kim Butler Willis for this special webinar on Maximizing the Ryan White Part C Care Model!
By the end of this training, participants will be able to:
- Identify the components of a patient-centered medical home (PCMH)
- Compare and contrast PCMH and Ryan White Part C requirements
- Identify organizational improvements that can be supported with 340B funds
- Assess if their organization qualifies for a 340B program; and
- Understand how PCMH requirements can improve patient outcomes
From Patients to ePatients Driving a new paradigm for online clinical collabo...ddbennett
CareTech eHealth Innovation Series
From Patients to ePatients Driving a new paradigm for online clinical collaboration and health management
David Bennett, SVP, Interactive Solutions
StayWell Custom Communications
Anthony Chipelo, Director, Portal Strategies
CareTech Solutions
Social Media and Health Care – How Does the Industry Navigate the New Communi...Mohammad Shahnewaz
Social media has fundamentally changed the patient to patient and patient to provider communications relationship. The advent of transparent, real time social media communication platforms that allow open and honest dialogue presents a host of opportunities for health care facilities to capitalize on positive patient sentiment and build a trusted support community to actively engage with. Patient evangelists can be identified and leveraged to spread good will and build brand equity to help maintain trust and confidence in health care services.
Leading the Customer Experience Revolution: Baystate Health, Cleveland Clinic...Renown Health
Leading the Customer Experience Revolution. Customer experience is radically shifting to the forefront in healthcare. Examine the leadership role of marketing in driving excellence in service design, patient experience, and social engagement.
Margaret Coughlin, SVP and Chief Marketing & Communications Officer
Boston Children’s Hospital (Boston, MA); Suzanne Hendery, VP, Marketing & Public Affairs, Baystate Health (Springfield, MA); Paul Matsen, Chief Marketing & Communications Officer Cleveland Clinic (Cleveland, OH); Linda MacCracken, (Facilitator), Senior Principal, Accenture. Presented at the 2016 Healthcare Marketing & Physician Strategies Summit, Chicago, 5/22/2016
Presentation: The Evolving Patient Journey
Presented by: Meredith Ressi, VP, Multichannel Marketing Solutions, Decision Resources Group
Healthcare communications today require an understanding of the complexity of patient decision making and how patients navigate the health system to get the care they need. What are the emerging trends in patient engagement, and how does channel reliance vary along the treatment continuum?
The Future of Healthcare in Consumerism WorldCitiusTech
The main aim of this document is to provide an overview of healthcare consumerism, its growth drivers and challenges / barriers providers and payers face while adopting it. The document provides insights on how providers and payers can tackle the rising wave of consumerism in healthcare industry. The document also provides some real-life examples on market trends which emphasize the need to brace consumerism in healthcare
The 2021 Guide to Fully Integrating Telehealth and Eliminating No-ShowsMichael Dillon
Telehealth is here to stay! Easily integrate it with your practice and reduce administrative overhead and patient no-shows.
A Must Read Guide to Eliminating No Shows in Healthcare Organizations.
The COVID-19 pandemic has created several challenges for our country’s health care infrastructure, and the community health center workforce is no exception. Join us as we describe strategies to get patients back into dental care. Along with these strategies, participants will learn how to recognize challenges in dental practices, as well as how to engage the interdisciplinary care team through role redesign and integration to increase access to comprehensive care.
Protocols and Evidence based Healthcare: information technology tools to support best practices in health care, information technology tools that inform and empower patients.
Deploying Telehealth to 1.2 M Users - LA County Case StudyVSee
Innovating Equitable Telehealth for LA County
The Los Angeles County Department of Mental Health (LACDMH) is the largest county-operated mental health department in the United States, directly operating 85+ programs and contracting with close to 1,000 organizations and individual practitioners. It’s goal is to reach 1.2M of its 10M residents who are in need of mental health services.
President Trump’s 2018 VA MISSION Act removed all geographic and licensing barriers for doing VA telehealth. This has made it possible to provide greater access and better care to more veterans. Join Sean O’Connor from the Oregon VA health system to learn:
- How is the VA using telehealth to deal with COVID-19 today?
- What are some key lessons learned from past telehealth deployments?
- What are key technology and clinic considerations that need to be taken into account?
- Where is VA telehealth going in the future?
Interested in becoming a community provider? More information at
https://www.va.gov/COMMUNITYCARE/providers/Veterans_Care_Agreements.asp
Panel: Telemedicine in Practice - Richard Thorp, MDVSee
Hear from physician Richard Thorp, MD who made the transition from doing in-person only visits to telemedicine. Learn from his experience and get practical advice for getting set up.
Physician Panel on Practicing Virtual Care: Marc Dean, MDVSee
Objectives:
Review the value and efficiency that telemedicine provides
Demonstrate real world examples of telemedicine impact and benefit
Highlight how telemedicine can become an integral component of today’s healthcare delivery
Discuss new trends and advances in technology and how they facilitate a virtual exam
Visit: https://vsee.com/blog/telemedicine-101-reimbursement/ for more info
Anjali and Mary Jean will present on the changing landscape of telemedicine reimbursement what it was in the past, where it is now during the National Emergency, and probable future outcomes based on her experience and insight. Additionally, she will provide practical guidance on coding to avoid fraud and abuse issues to avoid post-pandemic audits and investigations
Learning Objectives:
Allowable Telemedicine Reimbursement Past, Present, Future
Telemedicine Reimbursement Codes and How to Example
Considerations for Practicing Across State Lines and Documentation
Avoiding investigations: Fraud & Abuse
Getting Started With Telemedicine #3 - ReimbursementVSee
Visit: https://vsee.com/blog/telemedicine-101-reimbursement/ for more info
Anjali and Mary Jean will present on the changing landscape of telemedicine reimbursement what it was in the past, where it is now during the National Emergency, and probable future outcomes based on her experience and insight. Additionally, she will provide practical guidance on coding to avoid fraud and abuse issues to avoid post-pandemic audits and investigations
Learning Objectives:
Allowable Telemedicine Reimbursement Past, Present, Future
Telemedicine Reimbursement Codes and How to Example
Considerations for Practicing Across State Lines and Documentation
Avoiding investigations: Fraud & Abuse
More info, visit: https://vsee.com/blog/aacma-telemedicine-101-getting-started/
Get practical tips on choosing a technology platform that is right for your practice. Learn about how the right telehealth technology can save you and your staff valuable time in set up, onboarding, and patient flow. Set the right expectations about what telehealth can and cannot do. Find out best practices for launching your telehealth service fast.
Learning Objectives:
Learn important technology considerations for doing telemedicine & telehealth
Limitations of telehealth technology
Learn about other considerations for evaluating a vendor
What is the minimum technology setup necessary to start offering telehealth?
Getting Started With Telemedicine #2 - Malpractice | Webinar SeriesVSee
Visit: https://vsee.com/blog/telemedicine-101-malpractice-considerations/
Participants in this webinar will learn the risk management basics of medical practice using telehealth. From the simple telephone, to sophisticated, often EHR imbedded applications this mode of practice is becoming increasingly more ubiquitous especially during the current COVID-19 pandemic. Key topics to be covered include understanding state-based licensing regulations, informed consent, technology pitfalls and documentation guidelines. The speaker will also cover the recent changes in both federal and state regulations which allow physicians to begin practicing using telehealth with fewer barriers. Know the trends and risks before dialing in!
Telemedicine Solution for Coronavirus (COVID19)VSee
Looking for ways you can utilize telemedicine to help contain the coronavirus?
VSee has had direct experience providing telemedicine solutions for both the Ebola and Zika virus crises. We’ve noticed a big surge of providers trying to get telemedicine quickly set up for their organizations. We want to help you learn about the different telemedicine implementations you can use to help keep patient exposure down while maximizing staffing capacity.
Visit: https://vsee.com/telemedicine-solutions-for-coronavirus/ to watch the webinar
In this webinar, VSee CEO Dr. Milton Chen shares telemedicine nurse hotline set ups, quarantine solutions, population health monitoring, and more!
Get a quick overview of VSee Telemedicine Solutions for your practice and organization.
Also see our blog article here: https://vsee.com/blog/telehealth-covid-19-coronavirus/
How AI Drives Better Healthcare: Should doctors fear AI? - Geoff Rutledge, MD...VSee
What should be the role of AI in clinical decision-making? Why must doctors embrace AI and virtual care in the next few years? How can we get to mass patient and provider adoption for virtual health? Join AI expert and HealthTap cofounder and Chief Medical Officer Geoff Rutledge, MD as he shares his 25 years’ experience innovating healthcare through technology.
visit vsee.com/secrets to get access to 300+ industry leaders talk on digital health.
Future of Clinical Documentation: AI, Automation, Virtual Scribing...VSee
This month podcast Daya Shankar cofounder and General Manager of ScribeEMR share his 20+ years of hands-on experience in the healthcare space providing turnkey documentation solutions for clinicians.
- How are AI, virtual scribing and other clinical documentation improvement (CDI) tools transforming hospitals and practices.
- Envision a future where clinical documentation can write itself
- Eliminate documentation burden leading to physician burnout, missed revenue opportunities, and poor documentation of medical visits
visit vsee.com/secrets to get access to 300+ industry leaders talk on digital health.
ICH Guidelines for Pharmacovigilance.pdfNEHA GUPTA
The "ICH Guidelines for Pharmacovigilance" PDF provides a comprehensive overview of the International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use (ICH) guidelines related to pharmacovigilance. These guidelines aim to ensure that drugs are safe and effective for patients by monitoring and assessing adverse effects, ensuring proper reporting systems, and improving risk management practices. The document is essential for professionals in the pharmaceutical industry, regulatory authorities, and healthcare providers, offering detailed procedures and standards for pharmacovigilance activities to enhance drug safety and protect public health.
Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
This conference will delve into the intricate intersections between mental health, legal frameworks, and the prison system in Bolivia. It aims to provide a comprehensive overview of the current challenges faced by mental health professionals working within the legislative and correctional landscapes. Topics of discussion will include the prevalence and impact of mental health issues among the incarcerated population, the effectiveness of existing mental health policies and legislation, and potential reforms to enhance the mental health support system within prisons.
Leading the Way in Nephrology: Dr. David Greene's Work with Stem Cells for Ki...Dr. David Greene Arizona
As we watch Dr. Greene's continued efforts and research in Arizona, it's clear that stem cell therapy holds a promising key to unlocking new doors in the treatment of kidney disease. With each study and trial, we step closer to a world where kidney disease is no longer a life sentence but a treatable condition, thanks to pioneers like Dr. David Greene.
India Clinical Trials Market: Industry Size and Growth Trends [2030] Analyzed...Kumar Satyam
According to TechSci Research report, "India Clinical Trials Market- By Region, Competition, Forecast & Opportunities, 2030F," the India Clinical Trials Market was valued at USD 2.05 billion in 2024 and is projected to grow at a compound annual growth rate (CAGR) of 8.64% through 2030. The market is driven by a variety of factors, making India an attractive destination for pharmaceutical companies and researchers. India's vast and diverse patient population, cost-effective operational environment, and a large pool of skilled medical professionals contribute significantly to the market's growth. Additionally, increasing government support in streamlining regulations and the growing prevalence of lifestyle diseases further propel the clinical trials market.
Growing Prevalence of Lifestyle Diseases
The rising incidence of lifestyle diseases such as diabetes, cardiovascular diseases, and cancer is a major trend driving the clinical trials market in India. These conditions necessitate the development and testing of new treatment methods, creating a robust demand for clinical trials. The increasing burden of these diseases highlights the need for innovative therapies and underscores the importance of India as a key player in global clinical research.
How many patients does case series should have In comparison to case reports.pdfpubrica101
Pubrica’s team of researchers and writers create scientific and medical research articles, which may be important resources for authors and practitioners. Pubrica medical writers assist you in creating and revising the introduction by alerting the reader to gaps in the chosen study subject. Our professionals understand the order in which the hypothesis topic is followed by the broad subject, the issue, and the backdrop.
https://pubrica.com/academy/case-study-or-series/how-many-patients-does-case-series-should-have-in-comparison-to-case-reports/
Explore our infographic on 'Essential Metrics for Palliative Care Management' which highlights key performance indicators crucial for enhancing the quality and efficiency of palliative care services.
This visual guide breaks down important metrics across four categories: Patient-Centered Metrics, Care Efficiency Metrics, Quality of Life Metrics, and Staff Metrics. Each section is designed to help healthcare professionals monitor and improve care delivery for patients facing serious illnesses. Understand how to implement these metrics in your palliative care practices for better outcomes and higher satisfaction levels.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
Defecation
Normal defecation begins with movement in the left colon, moving stool toward the anus. When stool reaches the rectum, the distention causes relaxation of the internal sphincter and an awareness of the need to defecate. At the time of defecation, the external sphincter relaxes, and abdominal muscles contract, increasing intrarectal pressure and forcing the stool out
The Valsalva maneuver exerts pressure to expel faeces through a voluntary contraction of the abdominal muscles while maintaining forced expiration against a closed airway. Patients with cardiovascular disease, glaucoma, increased intracranial pressure, or a new surgical wound are at greater risk for cardiac dysrhythmias and elevated blood pressure with the Valsalva maneuver and need to avoid straining to pass the stool.
Normal defecation is painless, resulting in passage of soft, formed stool
CONSTIPATION
Constipation is a symptom, not a disease. Improper diet, reduced fluid intake, lack of exercise, and certain medications can cause constipation. For example, patients receiving opiates for pain after surgery often require a stool softener or laxative to prevent constipation. The signs of constipation include infrequent bowel movements (less than every 3 days), difficulty passing stools, excessive straining, inability to defecate at will, and hard feaces
IMPACTION
Fecal impaction results from unrelieved constipation. It is a collection of hardened feces wedged in the rectum that a person cannot expel. In cases of severe impaction the mass extends up into the sigmoid colon.
DIARRHEA
Diarrhea is an increase in the number of stools and the passage of liquid, unformed feces. It is associated with disorders affecting digestion, absorption, and secretion in the GI tract. Intestinal contents pass through the small and large intestine too quickly to allow for the usual absorption of fluid and nutrients. Irritation within the colon results in increased mucus secretion. As a result, feces become watery, and the patient is unable to control the urge to defecate. Normally an anal bag is safe and effective in long-term treatment of patients with fecal incontinence at home, in hospice, or in the hospital. Fecal incontinence is expensive and a potentially dangerous condition in terms of contamination and risk of skin ulceration
HEMORRHOIDS
Hemorrhoids are dilated, engorged veins in the lining of the rectum. They are either external or internal.
FLATULENCE
As gas accumulates in the lumen of the intestines, the bowel wall stretches and distends (flatulence). It is a common cause of abdominal fullness, pain, and cramping. Normally intestinal gas escapes through the mouth (belching) or the anus (passing of flatus)
FECAL INCONTINENCE
Fecal incontinence is the inability to control passage of feces and gas from the anus. Incontinence harms a patient’s body image
PREPARATION AND GIVING OF LAXATIVESACCORDING TO POTTER AND PERRY,
An enema is the instillation of a solution into the rectum and sig
The dimensions of healthcare quality refer to various attributes or aspects that define the standard of healthcare services. These dimensions are used to evaluate, measure, and improve the quality of care provided to patients. A comprehensive understanding of these dimensions ensures that healthcare systems can address various aspects of patient care effectively and holistically. Dimensions of Healthcare Quality and Performance of care include the following; Appropriateness, Availability, Competence, Continuity, Effectiveness, Efficiency, Efficacy, Prevention, Respect and Care, Safety as well as Timeliness.
Global launch of the Healthy Ageing and Prevention Index 2nd wave – alongside...ILC- UK
The Healthy Ageing and Prevention Index is an online tool created by ILC that ranks countries on six metrics including, life span, health span, work span, income, environmental performance, and happiness. The Index helps us understand how well countries have adapted to longevity and inform decision makers on what must be done to maximise the economic benefits that comes with living well for longer.
Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
Dr Natasha Azzopardi Muscat, Director, Country Health Policies and Systems Division, World Health Organisation EURO
Dr Marta Lomazzi, Executive Manager, World Federation of Public Health Associations
Dr Shyam Bishen, Head, Centre for Health and Healthcare and Member of the Executive Committee, World Economic Forum
Dr Karin Tegmark Wisell, Director General, Public Health Agency of Sweden
One of the most developed cities of India, the city of Chennai is the capital of Tamilnadu and many people from different parts of India come here to earn their bread and butter. Being a metropolitan, the city is filled with towering building and beaches but the sad part as with almost every Indian city
R3 Stem Cells and Kidney Repair A New Horizon in Nephrology.pptxR3 Stem Cell
R3 Stem Cells and Kidney Repair: A New Horizon in Nephrology" explores groundbreaking advancements in the use of R3 stem cells for kidney disease treatment. This insightful piece delves into the potential of these cells to regenerate damaged kidney tissue, offering new hope for patients and reshaping the future of nephrology.
💘Ludhiana ℂall Girls 📞]][89011★83002][[ 📱 ❤ESCORTS service in Ludhiana💃💦Ludhi...
Patient Engagement Strategies for Post COVID Success - Chris Nicholson | mPulse Mobile
1. @mpulsemobile mpulse mobile
mpulsemobile.com @mpulsemobile mpulse mobile
mpulsemobile.com
Patient Engagement
Strategies for Post-
COVID Success
mPulse Mobile & VSee
Presenters: Chris Nicholson and Dr. Milton Chen
3. Conversations
Deepen patient understanding
with conversational AI
Reimagining Health Engagement
Inspire behavior change
with streaming health
education
Journeys
Provide an end-to-end
experience for patients
on their health journey.
Outcomes
Drive health activation
and deliver significant
health outcomes
Knowledge
4. The Challenge of Patient Engagement
Population
Data
Technology
Industry
Frameworks
Enablers
Patient Engagem
ent
Changing Regulations
Increasing Patient Loads
Diverse Patient Demographics
Barriers
Patient Engagement is a defining factor
in improving clinical outcomes and
managing healthcare costs.
5. Gain Insights About
Patients With
Conversational AI
Focusing on a holistic approach to COVID-19
vaccine engagement and post-COVID success
Maintaining the same level of engagement
post-covid
o Continuing the efficiencies implemented to
manage patient care during COVID-19
o Telehealth
o Mail-order prescriptions
o Uncover SDOH Barriers
You said:
No need, I’m healthy
Path Health said:
Hi Jane, your health is important to
us and you still need to complete a
breast cancer screening. Would you
like to make an appointment?
Path Health said:
You should make an appointment
even if you don’t think you need it!
Doctors recommend mammograms,
even for healthy women.
6. COVID-19 Changed the Outlook for Telehealth
1 Consumer 2 Provider 3 Regulatory
Shift from: To:
While the surge in telehealth has been
driven by the immediate goal to avoid
exposure to COVID-19, with more than
70% of in-person visits canceled1
, 76
percent of survey respondents indicated
they were highly or moderately likely to
use telehealth going forward2, and 74%
of users reported high satisfaction. 3
1 McKinsey COVID-19 Consumer Survey, April 27, 2020
2 McKinsey COVID-19 Consumer Survey, May 20, 2020
3 McKinsey COVID-19 Consumer Survey, April 13, 2020
4 Ibid
5 McKinsey COVID-19 Physician Survey, May 2020
6 Medicare telemedicine health care provider fact sheet,
March 17, 2020, cms.gov
11%
Use of telehealth
in 2019
76%
now interested in
using telehealth
going forward
Health systems, independent practices,
behavioral health providers, and others
rapidly scaled telehealth offerings to fill
the gap between need and cancelled in-
person care, and are reporting
50–175x
the number of telehealth visits pre-
COVID.4
57%
of providers view telehealth more
favorably than they did before COVID-19
64%
Are more comfortable using it.5
Types of services available for telehealth
have greatly expanded, with the Centers
for Medicare & Medicaid Services (CMS)
temporarily approving more than
80 new services
and lifting restrictions on originating site,
allowing Medicare Advantage plans to
conduct risk assessments via telehealth,
and adding other regulatory flexibilities
to increase access to virtual care.6
7. COVID-19 Vaccination Engagement
and Education
Engage through
omnichannel outreach
Engage
Understand
Connect
Educate
Optimize
Understand barriers
and health attitudes
Connect to rich content based off
insights from engagement
conversations
Leverage learning insights
to tailor engagement
Enable members to explore
full learning academy
8. Goals and
Approach
➔ Dispel myths
➔ Uncover and overcome barriers
➔ Boost confidence in efficacy and safety
➔ Build COVID-related health literacy
➔ Clarify process/procedures
➔ Improve access and vaccination rates
LiveWell
Vaccinate
9. mpulsemobile.com | 9
COVID-19 Vaccine
Empower the ready.
Educate the unsure.
Engage your entire population.
mPulse Mobile has developed a full suite of
COVID-19-related programs to help you
efficiently and effectively connect your
population to information and resources
both during and beyond the pandemic.
10M People engaged
30M Messages sent
Key dialogues
- Visit Scheduling
- Visit Prep
- Post-visit Follow-up
- Barrier Identification
- Alert Messaging
- Symptom Survey
Learning Components
- Why get vaccinated
- Key Updates
- Symptoms
200+ Programs launched
Meaningful Impact
- Address concerns and questions to
promote vaccination
- Provide resources to support
mental and physical health
Tailoring Insights
- Age, Gender, Location
- SDOH Index
- Self-Efficacy
- Languages
- Channel Preferences
O U T C O M E S S O L U T I O N C O M P O N E N T S
Web
RBM
SMS
Email
IVR
10. Omnichannel
Value
• Proactive outreach
• Increasing the size of
“engageable” population
• Align with patient preferences
and eligibility
• Deliver Tailored Education
• Leveraging the optimal
channel and content for the
desired touchpoint
• Innovative Communication
Methods
• Deliver value through
innovative channels
• Empower support staff with
high adoption channels
Mobile Web
SMS Messaging Email Phone and IVR
RBM, RCS Live
Deliver a seamless engagement
experience across channels
12. Jane
New Member
Age 68
Type-2 Diabetic
Deliver Holistic Health
Journeys Focused on
the Individual
Create tailored touchpoints to build a better
relationship with each person.
Create a seamless patient experience and
maximize efficiency.
Tom
Age 36
No Open Gaps
Rita
Age 42
High SDOH Impact
13. Patient Journey
PRE-VISIT
POST-VISIT
DURING VISIT
* Changes update in EHR ** Conversational insights added to patient profile
Rita
Pre-visit
instructions
and
Education
Provider
search
Pre-
registration
forms*
Digital Self
Check-in
Self-
schedule/
reschedule*
Symptom
tracker/
assessment*
Automated
Appointment
reminders*
Prepayment
and Data
Verification
Family
collaboration
Streamlined
real-time
experience
Remote patient
monitoring
Shortened
Waiting Times
Telemedicine/
virtual visit
Electronic Billing
Options*
Post-visit
follow-up**
Automated,
omnichannel bill
payment
reminders
Quality
surveys**
Discharge
education and
instruction
Online
generation of
patient
statement*
Referral
Management
Virtual Health
Management
14. Yeah – I’d like to
learn more
Ok – That helps. Click the link and
we’ll help you understand more:
vaccinate.thebigknow.com/COVID
Q&A
Hi, this is Path Health. Do you
have questions about COVID-19
or curious about how to protect
your family?
Tailored Text Message mPulse Mobile LiveWell
Vaccinate Academy
Interactive Q&A
Interactive Journey / Education
You’re off to a great start then!
What are you most interested in?
I hear about side
effects
Relevant Content Assessments and
Community Resources
15. Appointment Scheduling and Preparation
Streamline the patient
experience and improve
operational efficiency with
Conversational AI and real-time
integrations
1 2 3
Direct patients to complete
check-in forms after confirming
appointment
16. Streamline Patient Access & Experience
Touchless intake, convenient scheduling, and Conversational AI to
gather insights around patient experience and barriers to care
Improve Engagement
A single omnichannel platform to coordinate conversations across use
cases with a complete understanding of patient preferences
Drive Operational Efficiency
Integrate seamlessly with your EHR with or without the portal to reduce
administrative load and reduce revenue loss
Improving Program Efficacy
Industry Average
20%
Portal usage rate
>50%
Patient
Engagement
mPulse Mobile
30%
Barrier assessment
response rate
at a leading health
system
44%
Appointments
confirmed across
channels
23%
Miss an appointment
without a reminder
One-way
notifications
(no data)
Solution Benefits
17. What do you need based on
where you are
Knowledge
What Topics
Amount of Conversation
Growth in Knowledge
Right-Sizing Engagement
18. Use Knowledge
to Inspire
Behavior
Change
Deliver tailored learning experiences that
drive vaccine solution education and
engagement based on understanding the
individual
Allow them to self navigate at their pace.
Mix expert advice with authentic stories from
individuals
19. Build Knowledge Throughout the Patient
Journey
Tailored content empowers and supports patients during each step of their health journey
Pre-Visit Post Visit
In-Cycle
Preparing for your
Colonoscopy
Food as Medicine
Mindfulness
Making every
doctor visit count
As Prescribed:
Following a
Medication Plan
In the Waiting
Room
Your Mammogram
at Path Health –
What to Expect
Your Diabetes
Support Team
COVID-19 Vaccine
20. mpulsemobile.com | 20
Education around telehealth
Call PathHealth at 888-XXX-
XXXX to schedule a telehealth
visit if you need health advice
and want to talk to a clinician.
Informational messages
Do you know who your
doctor is? Reply YES or NO
Interactive polls
If you need urgent care, text URGENT
and we’ll start a scheduling flow for
your PathHealth benefit, or text TRY
and we’ll send you health tips and
challenges.
On-demand resources and
challenges
Imagine that you wake up in the
middle of the night with a sore throat.
How would you use your PathHealth
benefit to get care? Please reply in
your own words. Thanks!
Open-ended questions
Let us help assign you one
through PathHealth now!
[url]
No, I just moved.
mPulse will use diverse message types to support higher engagement around
educational content related to using telehealth services
21. Automating Education
Empower patients with personalized bill payments and a seamless delivery of
educational content in secure, EHR-integrated Mobile Web environments
22. Care Journey Data
Understanding Patients Solution Performance
Advanced Mobile Assessment Services
o Contact information data assessment
o Preference management planning
o Phone number acquisition programs
o Ongoing management of mobile data
SDOH Index
o Combines industry public and private data sets and
conversational insights
o SDOH calculated at the census tract level
o Predicts how members will respond to engagement and
enables more accurate and relevant content tailoring
Dashboards
o View delivery data – communications sent across
channels, delivery rates, opt-out rates
o Understand engagement – click-through data,
response rates, survey completions
o Monitor member experience data around sentiment
and intent
o Robust filtering and custom time-period views
23. mpulsemobile.com | 23
Engagement Insights & Outcomes
Barriers
Assessment
Self-Reported
Outcomes
Preferences Engagement
Specific data
gathering
Behavioral
markers
3%
3%
4%
5%
7%
16%
62%
New doctor
Need help making
appointment
Transportation
Can't afford it
Sentiment
and Intent
Conversational Engagement leverages AI to deliver tailored conversations.
Members are invited to respond and share insights about their health and
wellbeing.
2%
5%
7%
18%
19%
49%
Negative Confirmation
Positive Confirmation
Negative Sharing
Neutral Sharing
Outcomes
Drive health activation
and deliver significant
health outcomes
24. Virtual Care
Automated
Conversations
Activation
Intelligence
Patient engagement on mPulse Mobile’s omnichannel platform
Empower patients to self-manage: med adherence and
follow-up care
Engage patients with natural conversations – streamline
patient monitoring
Orchestrate touchpoints across use cases
Incorporate microlearning opportunities
Streaming
Education
Integrations and
Visit Management
25. Solutions and Outcomes
48% of unengaged
members completed
screenings
Preventive
Screenings
Satisfaction and
Quality Surveys
60% response rate on a
post-visit survey
Closing Care
Gaps
10pp improvement in
colorectal cancer
screening completions
Medication
Adherence
14pp increase in Rx
refill rate for Medicare
population
Health
Engagement
18% of previously
unengaged members
signed-up for the
health portal
Disease
Management
30% improvement in
care plan adherence
Telehealth
Engagement
Referral
Reminders
79% of weekly
therapy signups were
driven through SMS
Health Plan
Navigation
91% of members found
text messages improved
their knowledge of plan
services
Appointment
Reminders
Health
Literacy
Sustained
Engagement
82% of members report
confidence to improve
their health
52-minute average
engagement time
per user
20% reduction in
no-shows
18% reduction in
appointment
cancellations
26. 26
mpulsemobile.com 26
mpulsemobile.com
mpulsemobile.com | 26
Social Isolation Outreach – COVID-19
Inland Empire Health Plan is a Medicaid and DualChoice plan located east of Los Angeles
with 1.6 million members
Goals
o Engage senior members and members with disabilities
who may be experiencing loneliness during social isolation
o Uncover social isolation challenges and provide tailored
support
o Improve mental wellbeing and establish meaningful
connections between the plan and the member
Results
o 40.3% of members engaged with the program, averaging
4 engagements per member (response or link-click)
o 15% of members responding to a question about contact
with family or friends did not have regular contact with
another person
o Changes to living habits was the most frequently
mentioned challenge at 28.1%, and financial hardship at
21.3%. COVID-19 was less frequently listed as a challenge
at 6.6%
o 85.1% of responding members liked or loved digital
fotonovelas, with the highest click-thru rates amongst
Spanish speaking members
Execution
o mPulse Mobile delivered its 7-week Social Isolation Solution to
92,543 members in English and Spanish languages
o Over 1.9 million messages were sent with an average of 20
touchpoints per member
o Digital fotonovelas were incorporated into the program
o Automated conversations uncovered social isolation levels and
member reported barriers of staying at home
o Conversations were tailored to members’ needs using mPulse’s
Activation Intelligence, incorporating member challenges and
frequency preferences
73%
16%
6%
5%
Very Helpful
Moderately Helpful
Slightly Helpful
Usefulness of Social
Isolation Program
Example Frame of Social
Isolation Fotonovela
27. 27
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mpulsemobile.com | 27
COVID-19 Health Education
A leading Medicaid MCO in the Midwest with ~345,000 members
Goals
o Successfully deploy fotonovelas focused on health
education to a large Medicaid population
o Measure engagement levels across demographic
segments
o Program assessment using a satisfaction survey
Execution
o mPulse Mobile created a 6-frame fotonovela focused on COVID-
19 health education: ‘Simple steps to stop the spread’
o Over 144,000 members were targeted with the fotonovela
program, 57% of targeted members were female
o The fotonovela was displayed in a mobileweb environment
which members accessed by clicking a link embedded in the
message
o The program was delivered in English and Spanish
o A text-based survey was automatically triggered to members
who clicked through to the fotonovela
Results
o Overall engagement was high at 16.5%, with 13.9% of
members clicking to education content
o Spanish speakers had a significantly higher engagement
rate at 37.3%
o The program had very low opt-out rates: 0.5%
o 32% of members who engaged responded to the survey
o 82.8% of respondents (5,420) said they liked or loved it
Hi Sarah. This is Path
Health checking in. We’ve
put together COVID-19
simple steps to help you
stay safe and healthy.
Click the link to see more:
bit.ly/pathhealtheducation