The document discusses eight perspectives on viewing work as a blessing: as a gift, trust, calling, actualization, worship, art, honor, and service. It emphasizes carrying out one's work and duties with sincerity, responsibility, integrity, passion, humility, intelligence and excellence as ways to find meaning and fulfillment in one's work. Framing work as a blessing can help develop a positive attitude and strong work ethic.

1. Show your spirit and
intrinsic motivation
Jakarta 27 J u n i 2011 By : Kanaidi, SE., M.Si., cSAP
kanaidi963@gmail.com - 08122353284
Effective SERVICE EXCELLENCE
Training
BP2GAKI Magelang, 18 Sept 2017

2. KERJA adalah RAHMAT
Bekerja tulus & penuh syukur
• Rahmat adalah kebaikan yang kita terima karena kasih
sayang Sang Maha Pemberi.
• Rahmat adalah fasilitas ilahi bagi pertumbuhan dan
kemajuan kita menuju puncakpotensi diri kita sehingga
kita bisa hidup sepenuh-penuhnya.
• Rahmat adalah wujud kasih sayang Tuhan yang melimpah
kepada kita.
• Rahmat adalah sumber mentalitas berkelimpahan.
• Rahmat adalah pangkal dari semua sikap dan pikiran
positif.
• Rahmat adalah segala yang membuat manusia dapat hidup
dan tumbuh secara wajar.
• Rahmat adalah fasilitator dan navigator keberhasilan.
• Rahmat selalu bermaksud melindungi dan mendukung
hidup kita menuju taraf yang lebih baik.
Spirit : WBK & WBBM

3. KERJA adalah AMANAH
Bekerja dgn benar & penuh tanggung jawab
• Kita menerima amanah kehidupan dari Sang Pemilik
Hidup, karenanya kita bertanggungjawab atas setiap
detik hidup kita.
• Kita semua adalah pemegang amanah. Tidak hanya
satu tetapi banyak amanah.
• Barangsiapa berhasil mengemban amanah kecil akan
mendapat kepercayan mengemban amanah besar.
• Tanggungjawab harus diwujudkan dengan benar, baik
esensi, semangat, maupun teknis pelaksanaannya.
• Tanggungjawab harus ditunaikan setara dengan bobot
amanah yang dipercayakan.
• Tidak ada tanggungjawab tanpa kesadaran amanah.
Amanah melahirkan tanggungjawab
Spirit : WBK & WBBM

4. KERJA adalah PANGGILAN
Bekerja tuntas penuh integritas
• Panggilan (calling atau vacation) adalah bidang
pekerjaan khusus yang kita tekuni sebangai bentuk
panggilan Tuhan atas kita.
• Panggilan bersifat unik, tiap-tiap orang terpanggil
secara khusus untuk melakukan tugas-tugas tertentu
• Panggilan juga bersifat umum, di mana semua orang,
tanpa kecuali, sudah sepatutnya melakukan kebaikan,
kebenaran, dan keadilan dalam segala ucapan dan
perbuatannya.
• Keutuhan ucapan, perasaan, pikiran, dan perbuatan
kita pada hakikatnya itulah yang disebut integritas.
Spirit : WBK & WBBM

5. KERJA adalah AKTUALISASI
Bekerja keras & penuh semangat
• Kerja keras, keyakinan, dan fokus adalah tiga serangkai
kunci menuju keberhasilan.
• Mengutuki masa lalu adalah kesia-siaan, karena yang lalu
tak mungkin kembali, dan yang mendatang tak mungkin
ditentang.
• Mengeluh kurang waktu tidak pernah membukakan jalan-
jalan yang buntu, karena masalah sebenarnya adalah
rendahnya semangat, lemahnya tekad, dan kurangnya niat
untuk bekerja keras.
• Bekerja keras mendaki gunung keberhasilan akan
memperluas cakrawala pandang dan memperkaya
pengalaman.
• Orang-orang luar biasa memiliki satu persamaan :
memiliki misi yang jelas, komitmen yang kuat untuk
mewujudkannya sehingga kerja keras merupakan
kenikmatan.
Spirit : WBK & WBBM

6. KERJA adalah IBADAH
Bekerja serius & Penuh Kecintaan
– kerja itu Ibadah, yang intinya adalah tindakan memberi
atau membaktikan harta, waktu, hati, dan pikiran
kepada dia yang kita abdi. Melalui pekerjaan, kita
bertumbuh menjadi manusia yang kualitas kepribadian,
karakter, dan mentanya berkembang kearah yang ilahi.
– Beribadah berarti berbakti dengan segenap hati,
mengabdi tuntas penuh totalitas, dan berserah pasra
dengan segenap cinta.
– Ibadah yang benar harus dilakukan dengan khusuk,
serius, dan sungguh-sungguh. Bengitu pula bekerja yang
benar.
– Ibadah memerlukan pengorbanan, namun pengorbanan
untuk suatu idealisme adalah kebahagiaan, dan
pengorbanan yang didorong oleh rasa cinta adalah suka
cita.
– Makna ibadah adalah persembahan diri, pemasrahan diri,
penyerahan diri.
Spirit : WBK & WBBM

7. KERJA adalah SENI
bekerja cerdas & penuh kreativitas
– Etos seni adalah penjabaran pengalaman artistic kita,
yaitu ekspresi budi-akhlak-iman kita dalam ungkapan –
ungkapan estetik yang berwujud karya-karya, yang
pada gilirannya akan mempertinggi kompetensi budi-
aklak-iman kita, dan dengan demikian menjadikan
manusia insan kamil di bumi Tuhan.
– Kerja yang dilakoni dengan paradingma seni
memuaskan jiwa kita sekaligus mengembangkan
talenta seni itu sendiri; membuat kita dipenuhi oleh
daya cipta asli, kreasi-kreasi baru, dan gagasan-
gagasan inovatif. Hasilnya, buah pekerjaan kita akan
disukai orang lain, pelanggan, atau pengguna.
Spirit : WBK & WBBM

8. KERJA adalah KEHORMATAN
Bekerja tekun & penuh keunggulan
– Kerja adalah kehormatan karena berkarya dengan
kemampuan sendiri adalah kebajikan suatu kebajikan
sosial di mana kita diakui sebagai manusia produktif
dan kontributif.
– Mencari kehormatan merupakan salah satu motivasi
terkuat dalam struktur hati manusia yang adalah
ekspresi langsung spiritualitas terbaik kita.
– Perilaku kerja yang etis adalah satunya kata dan
perbuatan, janji dan kenyataan,visi dan aksi.
– Kehormatan yang sejati bersumber pada kepribadian
yang otentik, akhlak yang mulia, pekerti yang
terpuji, hati yang bersih, nurani yang bening, budi
yang luhur, karya yang unggul, kinerja yang hebat,
dan kualitas yang prima.
Spirit : WBK & WBBM

9. KERJA adalah PELAYANAN
Bekerja sempurna & penuh kerendahan hati
• Apa pun pekerjaan kita sesungguhnya kerja adalah untuk
melayani. Secara sosial pelayanan adalah yang mulia,
karena itu hakikat pekerjaan kita pun mulia dan sebagai
makluk pekerja kita semua adalah insan yang mulia.
• Cara umum untuk memperoleh kemuliaan ialah dengan
melayani sebaik-baiknya untuk khalayak seluas-luasnya
• Ciri utama kemuliaan adalah karakter yang altruistik,
yaitu sikap tidak mementingkan diri sendiri bahkan rela
berkorban demi melayani orang lain.
• Dengan melayani di dalam dan melalui pekerjaan kita
maka aspirasi kemuliaan kita terpenuhi sekaligus harkat
profesi kita pun bertambah mulia.
• Melalui pelayanan maka pekerjaan kita termuliakan
sebagaimana juga akhlak, kepribadian, dan budipekerti
kita.
Spirit : WBK & WBBM

10. Intrinsic
Motivation
WBK & WBBM

11. MOTIVATION
What is motivation?
MOTIVATION = Value of outcome x expectation of
achieving it
Motivation is a desire to achieve a goal,
combined with the energy to work
towards that goal.
 Motivasi merupakan satu penggerak dari
dalam diri seseorang untuk melakukan atau
mencapai sesuatu tujuan
 Motivasi adalah kekuatan pendorong yg akan mewujudkan
suatu perilaku guna mencapai tujuan kepuasan dirinya
 Motivasi adalah proses yang menjelaskan intensitas, arah,
dan ketekunan seorang individu untuk mencapai tujuan
tertentu
WBK & WBBM

12. Motivation is everything. You can do the work of
two people, but you can't be two people. Instead,
you have to inspire the next guy down the line and
get him to inspire his people.
Motivation is the art of getting people to do
what you want them to do because they want to
do it.
WBK & WBBM

13. Relationship
Extrinsic & Intrinsic Motivation
WBK & WBBM

14. 1. Cultivate meaning awareness
Positive work environment, vision, purpose,
relevance, wholeness of tasks
2. Develop a sense of choice
Delegated authority, trust, security, clarity, information
3. Develop a sense of competence
Knowledge, positive feedback, skill recognition,
challenge, standards
4. Develop a sense of progress Collaboration,
milestones, celebrations, access to customers,
improvement measures
Intrinsic Motivation Four Building Blocks
Intrinsic more powerful and readily available
– Growth opportunities, meaningful work, teamwork,
positive work environment.
WBK & WBBM

15. Model of Intrinsic Motivation
- Ken Thomas
Employees are intrinsically motivated when
rewards an employee gets from work result from:
 Choice – the ability to freely self-select and perform
task activities.
 Competence – the sense of accomplishment from
skillfully performing chosen tasks/activities.
 Meaningfulness – pursuing a task that matters in the
larger scheme of things.
 Progress – the feeling of significant advancement in
achieving the task‟s purpose.
WBK & WBBM

16. WHAT MOTIVATES PEOPLE
External Rewards
• Salary
• Working conditions
• Benefits
• Environment
Internal Rewards
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and
growth
WBK & WBBM

17. WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and
growth
• Recognize achievements through
programs that showcase performers.
WBK & WBBM

18. WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and
growth
• Have volunteer programs and other
programs that enable employees to
showcase their responsibility
towards each other and the society
at large.
WBK & WBBM

19. • Recognize winners through awards
like Service Quality Awards, Best
Operations Awards, Best Trainer
Awards, etc.
WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and
growth
WBK & WBBM

20. WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and
growth
• Follow a system of feedback and
performance appraisal i.e the 360o
system in which both the boss and
subordinate participate.
WBK & WBBM

21. WHAT MOTIVATES PEOPLE
• Achievement
• Responsibility
• Recognition
• Feedback
• Learning and
growth
• Give a lot of importance to training
and development and have various
training academies to cater to
various sections of employees.
• Analyze training needs to recognize
competency gaps and impart
knowledge through customized
training programs.
WBK & WBBM

22. WHAT MOTIVATES PEOPLE
• Employee engagement
• Challenging job profiles
• Keep them self-motivated
• Good projects
• Job rotation
• Job security / stability
• Good team, co-workers, bosses
In addition to the external and internal awards, have:
WBK & WBBM

23. But what happens when there is
not enough motivation among the
employees?
LESS or NO MOTIVATION =
DEMOTIVATION
WBK & WBBM

24. WHY PEOPLE LEAVE
Top Reasons why people leave their jobs
- Harvard Business Review
 Learning Opportunities
to learn new skills
 Feedback, especially for stars
Coaching and feedback by
managers
 Bad Bosses
conflict with the boss as one of
the top most reasons for the
departure of top performing
employees
In addition to:
• Job content
• Level of responsibility
• Company culture
• Caliber of Colleagues
• Low growth potential
• Lack of challenge
• Lack of autonomy
• Not enough money
• Work environment issues
WBK & WBBM

25. THEORIES ON
MOTIVATION
 Maslow’s
 McGregor’s
 McClelland’s
WBK & WBBM

26. MASLOW’S HIERARCHY OF NEEDS
Physiological needs
(air, water, food, rest, exercise,etc)
Safety needs
(shelter, job security,
retirement plan, insurance)
Love and belonging
(children, friends,
partners)
Self esteem
(fame, recognition,
reputation, dignity)
Self
actualization
(Confidence,
achievements,
freedom)
WBK & WBBM

27. Mc GREGOR’S XY THEORY WBK & WBBM

28. Mc CLELLAND’S MOTIVATIONAL NEEDS THEORY
ACHIEVEMENT AFFILIATION POWER
WBK & WBBM

29. The belief that it is important to meet or exceed a standard of
excellence.
Mc CLELLAND’S: N-ACHIEVEMENT
Focus upon:
 Out-performing others
 Performing against internal standards of excellence
 Achieving unique or innovative accomplishments
 Long-range career planning
If you scored highest in Achievement:
 You place importance on doing things better, faster or
in new ways
 You want to use time well and get frustrated by time-
wasting
 You can see organizational politics as a waste of time
 Given the choice of doing something yourself or
delegating, you would probably choose to do it
yourself
WBK & WBBM

30. Focus upon:
 Being liked, accepted and popular
 Concern about separation or disruption of relationships
 Seeing group tasks as primarily social activities
Mc CLELLAND’S: N-AFFILIATION
The belief that establishing and maintaining close, friendly
relationships is important
If you scored highest in Affiliation:
 You place highest priority on avoiding conflict and
maintaining good relations
 You are concerned about people‟s feelings
 You take time to socialize at work and are in touch
the „grapevine‟
 If you had to delegate to someone who might resent
the extra work, you would most likely do it yourself
WBK & WBBM

31. The value for Power can take 2 forms:
1. Personalized Power – used for self-benefit
2. Socialized Power – used for the benefit of others
Mc CLELLAND’S: N-POWER
The belief that having an impact matters.
Focus upon:
 Feeling – or being perceived as – strong, effective and influential
 Taking forceful actions that affect people
 Giving unsolicited support or advice
 Influencing, persuading or making a point
If you scored highest in Power:
 You are most concerned with having impact on events
and people
 You make a point of understanding organizational
politics and influential relationships
 When used as socialized power and given the choice of
doing something yourself or delegating, you would
prefer to let the other person complete the task so that
they can learn and develop.
WBK & WBBM

32. Low
JOBREQUIREMENTS
PERSONAL VALUES
Low in Imp.
Not important to you
+
Not necessary
in your job
=
No Tension
Not important to you
+
Necessary in your
job
=
Tension
Important to you
+
Necessary in your
job
=
No Tension
Important to you
+
Not necessary in
your job
=
Tension
High in Imp
High
JOB TENSION WBK & WBBM

33.  A change in your personal or material
desires
 Exposure to new influences
 The recognition of the negative results
of your current values
 Immersion in a new environment
DEALING WITH TENSION WBK & WBBM

34. MOTIVATING
 TRUST Respect, communication,
credibility
 PRIDE Work related to the person
 CAMARADERIE Team building exercises, promoting
team work, contests, create
communities
HOW YOU CAN
DO IT IN YOUR
ORGANIZATION
WBK & WBBM

35. STRATEGIES FOR MOTIVATION
• Positive reinforcement
• Effective discipline
• Treating people fairly
• Satisfying employees needs
• Setting work related goals
• Restructuring jobs
• Base rewards on job
performance
WBK & WBBM

36. What it is
• Partnering
• Involvement
• Respect
• Individualism
EMPLOYEE ENGAGEMENT
What it is not
• Praise
• Merchandise
• Money
• Pat on the back
X P
WBK & WBBM

37. EMPLOYEE ENGAGEMENT
• Customized training programs
• Help people build trust, pride and camaraderie
• Develop high degrees of credibility in everything that we
say and do
• Play hard, party hard
• Encourage community building
• Follow a good feedback and appraisal system
• Give everyone clear goals
• Maintain mentor-mentee relationships
• Follow shared responsibilities towards each other, client
and the franchisee
WBK & WBBM

38. Why is employee engagement important?
Engaged Employees  Loyal Customers  Bigger Profits.
• If the staff are motivated then the customers will be happy
• The shareholders will then benefit through the company's
success.
EMPLOYEE ENGAGEMENT WBK & WBBM

39. 1. Notice each individual
2. Say Thank-you, even a smile can make a big
difference.
3. Make staff feel respected and valued
4. Share your experience and knowledge
5. Be confidence about people.
6. Be honest and trustworthy
7. Don‟t take personal credit for their success
8. Create a blame-free culture
9. Set developmental goals
10.Make work fun!!
TOP 10 TIPS WBK & WBBM

40. Contact Us :
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
Kanaidi, SE., M.Si (Trainer & Dosen, Penulis,
Peneliti, dan PeBisnis)
e-mail : kanaidi@yahoo.com atau
kanaidi963@gmail.com
Telp/ Fax : 022-4267749
HP. 0812 2353 284
Pin BBm : 27CBC148 087822984716
Facebook : Kanaidi Ken & Kanaidi Ken Part II
www.ken-kanaidi.blogspot.com
www.ken-sukses.blogspot.com
www.pemimpin.unggul.com
www.google.com “Pemateri Training”
www.formulabisnis.com/?id=ken_kanaidi
WBK & WBBM
BP2GAKI