This document discusses seven essential coaching skills for team leaders: leading by example, interactive listening, stimulating innovation, trusting the team, empowering team decisions, nurturing dialogue, and solution-focused coaching. Each skill is defined and tips for developing it are provided, such as walking your talk to lead by example and seeking clarification without judgment in solution-focused coaching. The goal is to engage and empower teams through skills like interactive listening and trusting the team to make decisions.

1. MARK KELLY
RALEIGH CONSULTING GROUP
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2. EACH CHAPTER:
• Defines the skill.
• Why it is important.
• 10 tips for success.
• Dialogue with a coach.
• Development suggestions.
• Questions to ask yourself.
• Mindset attitudes

3. Today’s team leader L.I.S.T.E.N.S. with
these seven essential coaching skills:
• Leading by Example
• Interactive Listening
• Stimulating Innovation
• Trusting the Team
• Empowering Team Decisions
• Nurturing Dialogue
• Solution-focused Coaching

4. Leading by Example

5. Leading by Example
• Walk your talk.
• People watch what you do
& say.
• The essence of integrity.
• The gateway to trust.
• There is no substitute.

6. Interactive Listening
“I know you believe that
you understand what you
think I said, but I’m not
sure you realize what you
heard is not what I meant.”

7. Interactive Listening
• Interactive listening
requires you to suspend
judgment temporarily.
• Seek first to understand,
then be understood.

8. Stimulating Innovation

9. Stimulating Innovation
What issues does this picture bring to mind?
Square Wheels®

10. Trusting the Team

11. Trusting the Team
The gateway
to
empowerment.

12. Empowering Team Decisions

13. Empowering Team Decisions
Leader-directed team Empowered team
Leader is responsible! 20%!
for making decisions.! 80%!
50%!
50%!
80%! Team is responsible !
20%! for making decisions.!
Leader’s Role: Coach’s Role:
• Tell & sell. • Listen & ask.
• Direct & delegate. • Coach & teach.
• Set goals. • Build consensus.
• Solve problems. • Empower others.

14. Nurturing Dialogue
“Very impressive, Mr. Jones, but no one really wants
to feel your muscle right now. Let’s just talk a bit.”

15. Nurturing Dialogue
The gateway to engagement.
The goal is to reach a new level of understanding.

16. Solution-focused Coaching
“Can you elaborate on ‘Then something bad happened?’ ”

17. Solution-focused Coaching
Today’s team leader knows how to C.O.A.C.H. others by:
Seeking Clarification of the situation.
Understanding the Objectives of the individual.
Reviewing the Actions taken so far.
Generating some Creative options.
Asking How did we do?

18. Mark Kelly
Raleigh Consulting Group
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