Martin Sng "Service Quality in Customer Journey"
•Download as PPTX, PDF•
0 likes•203 views
The document discusses customer service and creating a positive customer experience. It emphasizes that it costs 7 times more to attract new customers than retain existing ones. Therefore, customer problem resolution and empowering employees to make decisions is important. The document also discusses creating a sustainable service quality culture through engaged employees, senior leadership, quality products/services, and lower costs. Key thinkers in quality management like Joseph Juran and Theo Gilbert-Jamison are referenced.
Report
Share
Report
Share
Recommended
Pearl Maclang "How Customer Journey Enhances Branding"
The document discusses how branding and customer experience are intertwined. It states that the brand makes promises and sets expectations, while the customer experience builds the relationship through interactions. The brand and experience need each other - the brand can't exist without the experience, and experience can't exist without the products or employees delivering it. The document then provides examples of brand cultures and values from various hotel chains, emphasizing that brand culture should have the customer in mind, with principles like prompt response, personalization, flexibility, and respect for customers. It concludes that meaningful customer experiences reflected in a brand's promises and touchpoints become embedded in customers' memories.
Cover Letter Michele Owens
Michele Teasdale is applying for a position at the company. She has over 10 years of experience in sales, marketing, customer service, and administration roles. Her experience includes work in food and beverage, retail, tourism sales and management, and administrative roles. She takes pride in delivering high quality customer service and meeting targets and deadlines. Michele is interested in using her skills and experience to contribute to the company's goals through teamwork, customer focus, and results orientation.
KORY RESUME2
This document provides a summary and resume for Koraima Mendoza. It outlines her contact information, work experience including roles at Tory Burch, Justice, Macys, and JC Moda where her duties included customer service, sales, stocking, and cash handling. It highlights her skills in inventory, cash handling, organization, time management, and communication. Her education includes a high school diploma from W.C Overfelt High School in 2012.
JamesReedJRResume
James Reed is seeking employment that allows him to utilize his skills and continue developing as a team member. He has a Bachelor's Degree in Philosophy from William Paterson University. His experience includes working as a Pension Benefit Client Service Representative at New York Life from 2015-2016, where he performed research and calculations for pension plans. Previously, he was a Manager at Kohl's Department Store from 2005-2015, bringing his department from bottom to top sales. He also coached men's volleyball at Montclair High School from 2004-2006, leading an inexperienced team to the state playoffs for three years.
Resume
Crystal Rodriguez is seeking a career-oriented position and has over 30 years of relevant experience in customer service, management, and training. She has held manager and customer service representative roles at Flash Market and West Corporation. References are available from previous co-workers who can attest to her strong customer service skills and abilities.
Heather B
Heather Brodersen is an experienced customer service agent and sales professional seeking a new sales position. She has over 5 years of experience in hotel sales and customer service at Marriott hotels in Anaheim, California. Her experience also includes working as a VacationPlanner at Disneyland. She has strong communication, sales, and leadership skills developed through extensive training programs with Marriott and Disney.
140226 lake havasu customer service
The document discusses the importance of creating authentic customer experiences that drive revenue. It emphasizes placing customer needs at the center of all operations and focusing on the entire experience, not just interactions at the front desk. It also outlines the CARE framework for excellent customer service, which stands for Clarity, Attitude, Responsible, and Energy/Experience. The framework provides tips within each category, such as having open body language, smiles, identifiable uniforms, and responsible following of customer service best practices.
The future role of a DMO - presentation SoMeT14US Heidi Sorvig
This document discusses the future role of destination management organizations (DMOs) from the perspective of southern Norway. It suggests that DMOs will no longer be directly "in charge" of destination marketing and sales. Instead, their role will be to facilitate the tourism industry and ensure excellent customer experiences remain a priority. DMOs should provide knowledge and expertise to help the industry improve. To be effective, DMOs must adopt a flexible approach, think creatively, and listen to industry needs in order to develop new business models that support the evolving tourism landscape.
Recommended
Pearl Maclang "How Customer Journey Enhances Branding"
The document discusses how branding and customer experience are intertwined. It states that the brand makes promises and sets expectations, while the customer experience builds the relationship through interactions. The brand and experience need each other - the brand can't exist without the experience, and experience can't exist without the products or employees delivering it. The document then provides examples of brand cultures and values from various hotel chains, emphasizing that brand culture should have the customer in mind, with principles like prompt response, personalization, flexibility, and respect for customers. It concludes that meaningful customer experiences reflected in a brand's promises and touchpoints become embedded in customers' memories.
Cover Letter Michele Owens
Michele Teasdale is applying for a position at the company. She has over 10 years of experience in sales, marketing, customer service, and administration roles. Her experience includes work in food and beverage, retail, tourism sales and management, and administrative roles. She takes pride in delivering high quality customer service and meeting targets and deadlines. Michele is interested in using her skills and experience to contribute to the company's goals through teamwork, customer focus, and results orientation.
KORY RESUME2
This document provides a summary and resume for Koraima Mendoza. It outlines her contact information, work experience including roles at Tory Burch, Justice, Macys, and JC Moda where her duties included customer service, sales, stocking, and cash handling. It highlights her skills in inventory, cash handling, organization, time management, and communication. Her education includes a high school diploma from W.C Overfelt High School in 2012.
JamesReedJRResume
James Reed is seeking employment that allows him to utilize his skills and continue developing as a team member. He has a Bachelor's Degree in Philosophy from William Paterson University. His experience includes working as a Pension Benefit Client Service Representative at New York Life from 2015-2016, where he performed research and calculations for pension plans. Previously, he was a Manager at Kohl's Department Store from 2005-2015, bringing his department from bottom to top sales. He also coached men's volleyball at Montclair High School from 2004-2006, leading an inexperienced team to the state playoffs for three years.
Resume
Crystal Rodriguez is seeking a career-oriented position and has over 30 years of relevant experience in customer service, management, and training. She has held manager and customer service representative roles at Flash Market and West Corporation. References are available from previous co-workers who can attest to her strong customer service skills and abilities.
Heather B
Heather Brodersen is an experienced customer service agent and sales professional seeking a new sales position. She has over 5 years of experience in hotel sales and customer service at Marriott hotels in Anaheim, California. Her experience also includes working as a VacationPlanner at Disneyland. She has strong communication, sales, and leadership skills developed through extensive training programs with Marriott and Disney.
140226 lake havasu customer service
The document discusses the importance of creating authentic customer experiences that drive revenue. It emphasizes placing customer needs at the center of all operations and focusing on the entire experience, not just interactions at the front desk. It also outlines the CARE framework for excellent customer service, which stands for Clarity, Attitude, Responsible, and Energy/Experience. The framework provides tips within each category, such as having open body language, smiles, identifiable uniforms, and responsible following of customer service best practices.
The future role of a DMO - presentation SoMeT14US Heidi Sorvig
This document discusses the future role of destination management organizations (DMOs) from the perspective of southern Norway. It suggests that DMOs will no longer be directly "in charge" of destination marketing and sales. Instead, their role will be to facilitate the tourism industry and ensure excellent customer experiences remain a priority. DMOs should provide knowledge and expertise to help the industry improve. To be effective, DMOs must adopt a flexible approach, think creatively, and listen to industry needs in order to develop new business models that support the evolving tourism landscape.
Resume Dina Labib
Dina Labib is a 25-year-old Egyptian national currently residing in Dubai, UAE on an employment visa. She has over 5 years of experience in customer service roles, most recently as a sales assistant for Neil's Yard beauty products in Dubai. She is bilingual in Arabic and English with strong communication and problem-solving skills. Her background also includes roles in hospitality, retail management, and telecommunications customer support.
Grace Hewitt CV 2017
Grace Hewitt is a final year Business Management student at the University of Gloucestershire seeking full-time employment beginning August 1st, 2017. She has work experience as a customer assistant, accounts trainee, and sales negotiator. Grace has excellent communication, IT, and teamwork skills developed through coursework, employment, and extracurricular activities. She holds an AAT Level 3 Qualification in Accounting and is pursuing Level 4.
Small Business Owner Interview
The document summarizes the business of a company that has been selling point-of-sale systems for 30 years. It started as the owner previously worked for another company selling POS systems and wanted to be independent. They financed the business through a small bank loan. Over the years they have adapted to changes in technology by moving demonstrations online and doing more per day. Their competitive advantages are personalized service and customer support. Their goals are to continue enjoying the freedom of working for themselves and setting their own hours.
CV 2015 pdf
Alyson Kennedy is a motivated and organised individual seeking a new career opportunity. She has 11 years of experience in customer service roles, including her current role as a Customer Relations Manager at Three Phone Communications where she supervises a team and handles customer complaints. Prior to this, she worked in banking and retail roles providing excellent customer service and exceeding sales targets. She enjoys building relationships and takes initiative to help colleagues through training.
Successful People in Sports
The document provides biographical information about Johnny Jones, the current men's basketball coach at LSU. It details that Jones was born in 1961 in Louisiana, played basketball at LSU from 1980-1984, and has been the head coach at LSU since 2012. It also includes quotes from LSU's athletic director and a former player praising Jones for his passion for LSU, ability to connect with fans, and use of an exciting style of play.
cover resume reference
Laura Easter is applying for an open position at the hiring company. She has 10 years of experience in marketing, customer service, sales and administrative roles. Her resume details her skills in these areas and she believes she can be a valuable addition to the company. She has held various roles including marketing assistant, server, and beauty consultant. She is requesting an interview to further discuss the position and how she is well qualified.
Small business owner interview
The Perry Agency is a sole proprietorship real estate agency owned and operated by Tim O'Loughlin for the past 10 years. It focuses on residential and commercial real estate sales. Tim started the business after leaving corporate employment to have more time for his family. While the business provides Tim with a better quality of life, the challenges of keeping up with larger competitors while controlling costs. Tim plans to merge the business with a national corporation in the near future.
Michele Teasdale resume
Michele Teasdale is seeking a new position to expand upon her 10+ years of experience in customer service and sales. She has a Certificate III in International Tourism Sales/Management and has worked in telemarketing, sales, and aged care. Her most recent role was as a Telemarketing Manager where she was responsible for liaising with clients, meeting sales targets, and assisting coworkers.
Ahmed
This document contains a career profile and resume for Ahmad Moustafa Hassan. He is seeking a full-time sales executive or representative supervision position in Dubai. He has over 20 years of experience in the UAE, including several roles in sales and customer service at Atlantis, The Palm resort in Dubai. He is fluent in English and Arabic and has strong sales, customer service, and leadership skills.
Solange's Resume Word Format
Solange Palomera is seeking a career position where she can apply her exceptional management experience, sales experience, customer service skills, and communication skills. She has over 9 years of experience at Bank of America, currently as an Assistant Manager where she manages customer satisfaction, coaches associates, leads sales, and ensures customers' financial needs are met. Prior she worked as a Personal Banker where she offered financial solutions, assisted the bank in meeting goals, and built long-term customer relationships. She is highly motivated and has a proven track record of outstanding customer service and sales performance.
ROSALYN VISMONTE CV
Rosalyn Lazaro Vismonte is seeking a challenging customer service role that allows innovation and growth. She has over 6 years of experience in retail sales and customer service. Her qualifications include strong communication skills, ability to learn tasks quickly, and maintaining a positive attitude with customers. Her professional experience includes roles as a Sales Executive and Sales Associate, where she handled cashier duties, merchandise displays, and ensuring excellent customer service. She is creative, goal-oriented, and has received recognition as Employee of the Month. Her areas of expertise are maximizing sales, inventory management, visual merchandising, and customer service.
TJE functional resume
Tammy Jo Edge is seeking an administrative position where she can utilize her experience in organizational planning, scheduling, oversight of operations, marketing, public relations, and fiscal management. She has over 33 years of experience as a business owner managing all aspects of a successful dance studio and sports complex in Kentucky, including hiring and supervising employees, customer service, and marketing. She has a bachelor's degree in business administration from Morehead State University and extensive experience in event planning, promotions, and coaching dance teams that have won numerous regional and national championships.
Amy's Ice cream
Amy's Ice Cream has a strong company culture focused on employee empowerment and expression. They aim to create a laid back and cheerful atmosphere for both employees and customers. Amy's values individualism and allows employees to interact with customers in a way that suits their own personalities. They seek outgoing, creative employees who can project their personalities to customers in an entertaining way. Amy's selection process identifies bright, innovative, and energetic employees who are good performers and can freely express themselves while being sensitive to customer needs.
LeonsCV
Mr. Leon Wright has over 15 years of experience in hotel management roles of increasing responsibility. He is currently the General Manager of Kew Bridge Travelodge in London, overseeing a 111 room hotel and restaurant, as well as serving as the Brand Ambassador for all London Travelodge hotels. Prior to his current roles, he held General Manager positions at Travelodge locations in Clapham Junction, Watford, and Maidenhead, demonstrating a track record of improving customer satisfaction scores and achieving business targets. He has comprehensive experience in all aspects of hotel operations including staff management, financial oversight, maintenance, and customer service.
Nate Johnson 2014 (Resume)
The document is a resume for Nate D. Johnson. It summarizes that Nate worked in the service industry while obtaining his bachelor's degree in management information systems in 2012. After graduating, he continued working in the service industry for a year before taking a vacation and now seeking an IT sales position to leverage his sales experience and technology degree.
HR Technology, F&B's Key to Success
This document discusses HR technology and its benefits for companies. It defines HR technology as the integration of human resources and technology to digitize and optimize HR processes. A modern HR system can automate processes from clock-in to payroll and serve as a digital employee records system. Key benefits of HR technology include reducing payroll processing time by 90%, eliminating payroll discrepancies, improved data management and reporting, automated leave management, and shift scheduling tied to sales data. The document concludes by providing questions for companies to ask potential HR technology providers regarding support, uptime, implementation, training, customization options, and case studies.
Chef Myke "Tatung" Sarthou - Romancing Our Roots: Environmental Protection fo...
This document discusses the importance of protecting cultural identity through environmental protection and promoting local agriculture. It contains quotes from experts in agroecology, social entrepreneurship, and Filipino cuisine who argue that focusing on local food systems through supporting small farmers and agro-ecological practices allows cultures to stay connected to their environment and heritage, ensures food security, and lifts people out of poverty. The challenges are to respect tradition while innovating in ways that relate to the present and find a higher purpose beyond business gains.
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Josh...
This document discusses the key factors for successfully operating a chef-driven restaurant. It states that passion is an obvious yet essential factor. It also notes that successfully marketing and localizing the restaurant's identity while maintaining an international brand involves a lot of hard work and effort.
Chef Sharwin Tee - Rediscovering Street Food
The document discusses keys to successful street food. It notes that diners want food that is different, raw, and provides a sense of adventure. It identifies best temperature, being unapologetic, and impeccable execution as important factors for great street food. The document stresses the importance of taste, presentation, and originality in street food.
Chef Bruce Lim - Business Lessons from an Executive Chef's Perspective
This document discusses key aspects of innovation in business including identifying trends in the market, conceptualizing new ideas, thinking outside the box, considering ingredients and flavors, distinguishing between fads and trends, addressing the convenience market, and the benefits of innovation for business growth, competitiveness, and productivity. An example is given of a commissary business that started in 2012 focusing on new concept-based recipe development and customization.
Chef Louise Mabulo - Alternative Ingredients for the Modern Filipino Menu
Louise Mabulo discusses alternative ingredients for Filipino cuisine, specifically highlighting the health benefits of lubas or hog-plum, which is rich in vitamin C and iron and helps prevent heart disease, as it has antioxidant, anti-inflammatory, and anti-viral properties. She encourages using one's imagination and being resourceful to modernize Filipino dishes while staying healthy, happy, and proud of Philippine culture.
Chef Robby Goco - Sustainable Ingredients and Menu Innovation
This document discusses the history and evolution of food systems from prehistoric times to the present. It notes that for most of human history until the 19th century, people were hunter-gatherers or grew their own food locally. In the early 20th century, commercialization led to food being transported over long distances. Today, people can access food from anywhere at any time. The remainder of the document outlines strategies for more sustainable and health-promoting food systems, such as buying local and seasonal whole foods, reducing red meat and processed foods, and being transparent about sourcing.
More Related Content
What's hot
Resume Dina Labib
Dina Labib is a 25-year-old Egyptian national currently residing in Dubai, UAE on an employment visa. She has over 5 years of experience in customer service roles, most recently as a sales assistant for Neil's Yard beauty products in Dubai. She is bilingual in Arabic and English with strong communication and problem-solving skills. Her background also includes roles in hospitality, retail management, and telecommunications customer support.
Grace Hewitt CV 2017
Grace Hewitt is a final year Business Management student at the University of Gloucestershire seeking full-time employment beginning August 1st, 2017. She has work experience as a customer assistant, accounts trainee, and sales negotiator. Grace has excellent communication, IT, and teamwork skills developed through coursework, employment, and extracurricular activities. She holds an AAT Level 3 Qualification in Accounting and is pursuing Level 4.
Small Business Owner Interview
The document summarizes the business of a company that has been selling point-of-sale systems for 30 years. It started as the owner previously worked for another company selling POS systems and wanted to be independent. They financed the business through a small bank loan. Over the years they have adapted to changes in technology by moving demonstrations online and doing more per day. Their competitive advantages are personalized service and customer support. Their goals are to continue enjoying the freedom of working for themselves and setting their own hours.
CV 2015 pdf
Alyson Kennedy is a motivated and organised individual seeking a new career opportunity. She has 11 years of experience in customer service roles, including her current role as a Customer Relations Manager at Three Phone Communications where she supervises a team and handles customer complaints. Prior to this, she worked in banking and retail roles providing excellent customer service and exceeding sales targets. She enjoys building relationships and takes initiative to help colleagues through training.
Successful People in Sports
The document provides biographical information about Johnny Jones, the current men's basketball coach at LSU. It details that Jones was born in 1961 in Louisiana, played basketball at LSU from 1980-1984, and has been the head coach at LSU since 2012. It also includes quotes from LSU's athletic director and a former player praising Jones for his passion for LSU, ability to connect with fans, and use of an exciting style of play.
cover resume reference
Laura Easter is applying for an open position at the hiring company. She has 10 years of experience in marketing, customer service, sales and administrative roles. Her resume details her skills in these areas and she believes she can be a valuable addition to the company. She has held various roles including marketing assistant, server, and beauty consultant. She is requesting an interview to further discuss the position and how she is well qualified.
Small business owner interview
The Perry Agency is a sole proprietorship real estate agency owned and operated by Tim O'Loughlin for the past 10 years. It focuses on residential and commercial real estate sales. Tim started the business after leaving corporate employment to have more time for his family. While the business provides Tim with a better quality of life, the challenges of keeping up with larger competitors while controlling costs. Tim plans to merge the business with a national corporation in the near future.
Michele Teasdale resume
Michele Teasdale is seeking a new position to expand upon her 10+ years of experience in customer service and sales. She has a Certificate III in International Tourism Sales/Management and has worked in telemarketing, sales, and aged care. Her most recent role was as a Telemarketing Manager where she was responsible for liaising with clients, meeting sales targets, and assisting coworkers.
Ahmed
This document contains a career profile and resume for Ahmad Moustafa Hassan. He is seeking a full-time sales executive or representative supervision position in Dubai. He has over 20 years of experience in the UAE, including several roles in sales and customer service at Atlantis, The Palm resort in Dubai. He is fluent in English and Arabic and has strong sales, customer service, and leadership skills.
Solange's Resume Word Format
Solange Palomera is seeking a career position where she can apply her exceptional management experience, sales experience, customer service skills, and communication skills. She has over 9 years of experience at Bank of America, currently as an Assistant Manager where she manages customer satisfaction, coaches associates, leads sales, and ensures customers' financial needs are met. Prior she worked as a Personal Banker where she offered financial solutions, assisted the bank in meeting goals, and built long-term customer relationships. She is highly motivated and has a proven track record of outstanding customer service and sales performance.
ROSALYN VISMONTE CV
Rosalyn Lazaro Vismonte is seeking a challenging customer service role that allows innovation and growth. She has over 6 years of experience in retail sales and customer service. Her qualifications include strong communication skills, ability to learn tasks quickly, and maintaining a positive attitude with customers. Her professional experience includes roles as a Sales Executive and Sales Associate, where she handled cashier duties, merchandise displays, and ensuring excellent customer service. She is creative, goal-oriented, and has received recognition as Employee of the Month. Her areas of expertise are maximizing sales, inventory management, visual merchandising, and customer service.
TJE functional resume
Tammy Jo Edge is seeking an administrative position where she can utilize her experience in organizational planning, scheduling, oversight of operations, marketing, public relations, and fiscal management. She has over 33 years of experience as a business owner managing all aspects of a successful dance studio and sports complex in Kentucky, including hiring and supervising employees, customer service, and marketing. She has a bachelor's degree in business administration from Morehead State University and extensive experience in event planning, promotions, and coaching dance teams that have won numerous regional and national championships.
Amy's Ice cream
Amy's Ice Cream has a strong company culture focused on employee empowerment and expression. They aim to create a laid back and cheerful atmosphere for both employees and customers. Amy's values individualism and allows employees to interact with customers in a way that suits their own personalities. They seek outgoing, creative employees who can project their personalities to customers in an entertaining way. Amy's selection process identifies bright, innovative, and energetic employees who are good performers and can freely express themselves while being sensitive to customer needs.
LeonsCV
Mr. Leon Wright has over 15 years of experience in hotel management roles of increasing responsibility. He is currently the General Manager of Kew Bridge Travelodge in London, overseeing a 111 room hotel and restaurant, as well as serving as the Brand Ambassador for all London Travelodge hotels. Prior to his current roles, he held General Manager positions at Travelodge locations in Clapham Junction, Watford, and Maidenhead, demonstrating a track record of improving customer satisfaction scores and achieving business targets. He has comprehensive experience in all aspects of hotel operations including staff management, financial oversight, maintenance, and customer service.
Nate Johnson 2014 (Resume)
The document is a resume for Nate D. Johnson. It summarizes that Nate worked in the service industry while obtaining his bachelor's degree in management information systems in 2012. After graduating, he continued working in the service industry for a year before taking a vacation and now seeking an IT sales position to leverage his sales experience and technology degree.
What's hot (15)
Viewers also liked
HR Technology, F&B's Key to Success
This document discusses HR technology and its benefits for companies. It defines HR technology as the integration of human resources and technology to digitize and optimize HR processes. A modern HR system can automate processes from clock-in to payroll and serve as a digital employee records system. Key benefits of HR technology include reducing payroll processing time by 90%, eliminating payroll discrepancies, improved data management and reporting, automated leave management, and shift scheduling tied to sales data. The document concludes by providing questions for companies to ask potential HR technology providers regarding support, uptime, implementation, training, customization options, and case studies.
Chef Myke "Tatung" Sarthou - Romancing Our Roots: Environmental Protection fo...
This document discusses the importance of protecting cultural identity through environmental protection and promoting local agriculture. It contains quotes from experts in agroecology, social entrepreneurship, and Filipino cuisine who argue that focusing on local food systems through supporting small farmers and agro-ecological practices allows cultures to stay connected to their environment and heritage, ensures food security, and lifts people out of poverty. The challenges are to respect tradition while innovating in ways that relate to the present and find a higher purpose beyond business gains.
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Josh...
This document discusses the key factors for successfully operating a chef-driven restaurant. It states that passion is an obvious yet essential factor. It also notes that successfully marketing and localizing the restaurant's identity while maintaining an international brand involves a lot of hard work and effort.
Chef Sharwin Tee - Rediscovering Street Food
The document discusses keys to successful street food. It notes that diners want food that is different, raw, and provides a sense of adventure. It identifies best temperature, being unapologetic, and impeccable execution as important factors for great street food. The document stresses the importance of taste, presentation, and originality in street food.
Chef Bruce Lim - Business Lessons from an Executive Chef's Perspective
This document discusses key aspects of innovation in business including identifying trends in the market, conceptualizing new ideas, thinking outside the box, considering ingredients and flavors, distinguishing between fads and trends, addressing the convenience market, and the benefits of innovation for business growth, competitiveness, and productivity. An example is given of a commissary business that started in 2012 focusing on new concept-based recipe development and customization.
Chef Louise Mabulo - Alternative Ingredients for the Modern Filipino Menu
Louise Mabulo discusses alternative ingredients for Filipino cuisine, specifically highlighting the health benefits of lubas or hog-plum, which is rich in vitamin C and iron and helps prevent heart disease, as it has antioxidant, anti-inflammatory, and anti-viral properties. She encourages using one's imagination and being resourceful to modernize Filipino dishes while staying healthy, happy, and proud of Philippine culture.
Chef Robby Goco - Sustainable Ingredients and Menu Innovation
This document discusses the history and evolution of food systems from prehistoric times to the present. It notes that for most of human history until the 19th century, people were hunter-gatherers or grew their own food locally. In the early 20th century, commercialization led to food being transported over long distances. Today, people can access food from anywhere at any time. The remainder of the document outlines strategies for more sustainable and health-promoting food systems, such as buying local and seasonal whole foods, reducing red meat and processed foods, and being transparent about sourcing.
Customer Journey Homer Nievera "How technology is shaping the way customers...
This document discusses the importance of having a mobile business strategy and content strategy to engage customers. It emphasizes connecting technology, data, and creative content to personalize the customer experience across multiple devices. Marketers are encouraged to leverage technology platforms, embrace customer feedback, and deliver engaging and measurable campaigns that can be scaled. A focus on community, hyper-local personalization, and creative storytelling is advised.
The State of Hospitality Manpower in the Philippines, An Academe Perspective
The hospitality industry employs over 235 million people worldwide and provides career opportunities that increase annually regardless of economic conditions. Hospitality graduates are sought after by other industries like luxury retail, banking, sports, IT, and real estate due to their strong customer service skills.
Casual Dining Industry Situationer (Seafood Island)
This document discusses trends in the Philippine food service industry, including more Filipinos choosing to dine out rather than cook at home. It also describes the growing Seafood Island brand, which has 37 branches promoting an "Extreme Seafood Bonding" experience through shared seafood dishes. The company aims to further expand its sister concepts and push into new cuisines, price points, and geographic areas to pursue continued growth opportunities.
Giney Villar - Chefs As Repositories of Heirloom Recipes and Ingredients
DINE PHILIPPINES 2016 MIDLANDS CAVITE
October 08, 2016
Ugnayang La Salle DLSU-D, Dasmarinas City, Cavite
BlueBottleCoffee
This document outlines a direct marketing plan for Blue Bottle Coffee Company. It includes an overview of the coffee industry and company. The plan proposes using postcards, banner ads, email blasts and magazine ads to target their product at their target market. It provides details on the proposed marketing strategies, budget, and how financial success will be measured by tracking customer acquisition costs, profit/loss, and lifetime customer value. The group will test different marketing approaches for the first three months and select the top two to use in the following nine months.
Gejo Jimenez - Farming Your Way To The Restaurant Kitchens
DINE PHILIPPINES 2016 MIDLANDS CAVITE
October 08, 2016
Ugnayang La Salle DLSU-D, Dasmarinas City, Cavite
Blue Bottle Café
This document provides an overview and marketing strategy for Blue Bottle Cafés. It begins with an agenda covering the café industry, Blue Bottle overview, and their marketing strategy. Blue Bottle is a specialty coffee roaster founded in 2002 in San Francisco that has since expanded to New York, Los Angeles, New Orleans, Tokyo, and Oakland. Their marketing strategy focuses on pour over coffee, baked pastries, and single origin roasted beans priced from $17-21. Promotion occurs through banner ads, email blasts, and their coffee club. Their target market is well-educated professionals and retired couples who are coffee lovers.
Chit Juan - The State of Cavite Coffee Industry
DINE PHILIPPINES 2016 MIDLANDS CAVITE
October 08, 2016
Ugnayang La Salle DLSU-D, Dasmarinas City, Cavite
Ways of brewing your coffee shop marketing
This document provides 5 ways for coffee shops to market themselves: 1) Offer free Wi-Fi access to customers; 2) Get listed on online directories like Google, Facebook, Foursquare; 3) Use print materials like business cards and flyers; 4) Provide books for customers to read; 5) Engage customers through rewards programs and newsletters. The overall goal is to turn casual customers into regulars through branding and perks.
Sweetgreen PPT
Sweetgreen is a fast casual salad restaurant founded in 2007 in Washington D.C. that is expanding to London. The summary outlines Sweetgreen's background, target audience, promotional strategy, and schedule. The target audience is working professionals in London ages 25-45 who value health, sustainability and convenience. The promotional strategy utilizes social media, mobile apps, ads on buses and the tube to increase brand awareness and loyalty. The schedule runs promotions from March to September 2016 to achieve objectives of social media followers and mobile app downloads.
Jet Cornejo "Branded Customer Experience that lasts a Lifetime"
The document discusses how to create strong branded experiences that last a lifetime through experiential marketing. It emphasizes maximizing the consumer experience by engaging the five senses - sight, taste, listen, touch, and smell. Specific campaigns from Coca-Cola, Virgin America, and Oishi are highlighted as examples that used experiential activations to effectively engage consumers and build their brands. The overall goal is to create experiences that evoke strong emotions and memories in consumers.
State of Malls in the Philippines
The document discusses the state of malls in the Philippines. It notes that Ayala Malls has a portfolio of 44 shopping centers with over 1.35 million square meters of gross leasable area. It also mentions that malls are increasingly becoming mixed-use developments that provide a live-work-play environment. Additionally, the influx of affordable global brands is presenting challenges to local retailers who must strengthen their presence amidst competition.
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Robb...
A chef outlines 3 key success factors for chef-conceived and chef-driven restaurants: 1) Creating a clear restaurant concept that does not try to appeal to all customers or be underfunded, 2) Developing high-quality products through careful selection of ingredients and recipes, and 3) Leading a strong team. The chef emphasizes the importance of getting these three areas right through passion and desire to achieve success and serve good food, while also acknowledging that failure is possible.
Viewers also liked (20)
Chef Myke "Tatung" Sarthou - Romancing Our Roots: Environmental Protection fo...
Chef Myke "Tatung" Sarthou - Romancing Our Roots: Environmental Protection fo...
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Josh...
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Josh...
Chef Bruce Lim - Business Lessons from an Executive Chef's Perspective
Chef Bruce Lim - Business Lessons from an Executive Chef's Perspective
Chef Louise Mabulo - Alternative Ingredients for the Modern Filipino Menu
Chef Louise Mabulo - Alternative Ingredients for the Modern Filipino Menu
Chef Robby Goco - Sustainable Ingredients and Menu Innovation
Chef Robby Goco - Sustainable Ingredients and Menu Innovation
Customer Journey Homer Nievera "How technology is shaping the way customers...
Customer Journey Homer Nievera "How technology is shaping the way customers...
The State of Hospitality Manpower in the Philippines, An Academe Perspective
The State of Hospitality Manpower in the Philippines, An Academe Perspective
Casual Dining Industry Situationer (Seafood Island)
Casual Dining Industry Situationer (Seafood Island)
Giney Villar - Chefs As Repositories of Heirloom Recipes and Ingredients
Giney Villar - Chefs As Repositories of Heirloom Recipes and Ingredients
Gejo Jimenez - Farming Your Way To The Restaurant Kitchens
Gejo Jimenez - Farming Your Way To The Restaurant Kitchens
Jet Cornejo "Branded Customer Experience that lasts a Lifetime"
Jet Cornejo "Branded Customer Experience that lasts a Lifetime"
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Robb...
Success Factors in Operating Chef Conceived and Chef Driven Restaurants (Robb...
Similar to Martin Sng "Service Quality in Customer Journey"
RESUME - JEANNIE E CADE (OCT 2015)
Jeannie E. Cade has over 28 years of experience in customer service roles across various industries including logistics, healthcare, finance, insurance, and travel. She has a proven track record of delivering excellent customer service and resolving customer issues. Cade strives for high performance standards and has received over 50 company achievement awards. Her skills include experience in customer service, operations, administration, data entry, sales, and management.
050615 What Else Final
The document discusses various aspects of branding including:
1) The benefits that a strong brand provides to different stakeholders like clients, shareholders, and employees.
2) How brand experience is defined through both the service process and code of conduct.
3) Some of the challenges in building and maintaining a strong internal brand, ensuring employee engagement, and living up to brand promises made to clients.
Resume
The document is a resume for Michael Csorba. It summarizes his objective of obtaining a full-time position where he can contribute to his employer's success. It then outlines over 10 years of experience in customer service roles for unemployment offices, retail, and home services, highlighting skills in communication, teamwork, claims processing, and computer/language abilities. His professional experience section details recent roles as a customer service representative and cashier, and previous management and sales positions.
Resume 2015 Kristina K Woeltjen
Kristina Woeltjen has over 16 years of experience providing exceptional customer service at American Express, where she has held several roles in customer care and retention. She has a track record of going above and beyond to resolve customer issues, find solutions, and build loyalty. Prior to American Express, she held management roles at various retail stores and worked as an after-school counselor, demonstrating strong skills in customer service, problem-solving, and team leadership.
Customer Relationship Management
This document provides an introduction to customer relationship management (CRM). It discusses key CRM concepts like understanding customers, touch points of interaction, and market segmentation. It emphasizes the importance of customer retention and measuring customer satisfaction. It also covers challenges like dealing with unhappy customers and adopting new technologies. The overall message is that CRM involves strategically managing all customer interactions to improve relationships and business outcomes.
Customer Relationship Management
Customer Relationship Management (CRM) focuses on understanding customers and improving interactions. A good CRM strategy can help businesses succeed by gaining more customer control, managing expectations, increasing trust, and providing better products and services. While CRM software is commonly used, the most important aspects are knowing customers and having a unified view of interactions across an organization.
" All Employees Are Marketers" an attitude that drives companies to excellence
A workshop was conducted by Maxwell Ranasinghe on December 21st, 2013 for a leading Sri Lankan company. The workshop discussed how all employees have a role in marketing and sales, not just the marketing department. Ranasinghe explained that every employee, from security guards to managers, helps deliver the promises made to customers through marketing. Just like in football where all players must work together to score goals, all business employees must work as a team to satisfy customers. The success of great companies comes from leadership ensuring excellence and customer focus permeates the entire organization.
Customer Service
This document discusses customers, what they want, and how to keep them. It notes that customers want value, excellent communication, reliability, and empathy. Customers expect reliability, responsiveness, assurance, and empathy. The customer experience is a blend of a company's performance and the emotions evoked against customer expectations. Moments of truth include parking, fees, voicemail, greetings. Service can suffer if the mission is wrong, management sets a poor example, or training is insufficient. Highly profitable companies place high priority on customer service. Retaining customers involves keeping promises, making a good first impression, solving problems, and following up.
Maximising Customer Satisfaction
The document discusses maximizing customer satisfaction through meeting customer expectations and empowering employees. It outlines four levels of customer expectations - accuracy, availability, partnership, and advice. Meeting the top two levels builds loyalty and retention. Empowering frontline employees and involving them in continuous improvement efforts increases motivation and satisfaction from both employees and customers. Implementing small incremental changes through a Kaizen culture of continuous improvement leads to significant gains over time.
Alexandra Wilder Resume Mar 2009 Post
The document provides a summary of Alexandra Wilder's professional experience and qualifications. She has over 15 years of experience in customer relations, account management, and program management. Her background includes managing customer service teams, accounts receivables, and strategic accounts. She is proficient in various skills including communication, research, and event planning.
Product Centricity vs Customer Centricity 15 December 2015
This document outlines a presentation on moving from a product-centric to a customer-centric business model. It begins with an introduction and outline of topics to be covered. It then defines what it means to be product-centric versus customer-centric and compares benefits of each approach. The document discusses cracks that are emerging in traditional product-centric models and the opportunity to shift to a customer-centric paradigm where the customer is at the center of all business decisions. It provides tips on making this transition, including gaining leadership buy-in, understanding customers, empowering frontline staff, and ensuring consistency across all customer touchpoints.
sales resume w audito
Chris Marsh has over 20 years of experience in insurance sales, training, claims handling and auditing. He has a proven track record of surpassing goals and quotas in multiple sales roles and received high performance ratings in auditing claims. Marsh has extensive experience training new and experienced employees in various industries such as insurance, finance, healthcare and retail. He is skilled in claims handling, risk assessment, policy interpretation, and identifying fraudulent activities.
Clients comment on Curley Communication
We recently asked nine clients of Curley Communication what they valued most about Anne’s work. See who said what here.
Who are bozeat consulting and how we help organisations facilitate change n...
This document discusses techniques for successful change management and leadership. It provides insights from extensive research and experience leading over 28 change projects. Key points include adopting a rigorous 7 step approach, engaging and enrolling people to create change, having a compelling vision and communication strategy, and equipping leaders with change management tools. It also discusses challenges such as resistance, the evolution of effective change teams, and qualities of great coaches who can help lead change efforts.
Employee Performance Improvement
Every business must get the maximum level of performance possible from every employee. Selecting, placing, and then coaching employees helps them be happier and more productive. That inturn helps the business be more successful. This is a real win/win.
Michael Morganelli Resume 9-8-16
Michael Morganelli has 19 years of experience in medical device sales, primarily with ConvaTec. He has held roles of increasing responsibility, including executive territory manager and national corporate account executive. He has a proven track record of exceeding sales goals and consistently ranking in the top sales representatives. Morganelli has strong skills in sales, marketing, management, contract negotiations, and motivating teams.
Rohan Resume
This document is a resume for Rohan Banerjee summarizing his professional experience and qualifications. It outlines his over 11 years of experience in business development, sales, key account management, and customer relationship management. It also lists his current role as Group Head (Agency) at IndiaFirst Life Insurance Company Ltd since July 2016, where he is responsible for the sales and business parameters in Eastern India. Previous roles included Regional Manager at Max Life Insurance Company Ltd from 2014 to 2016, and various sales and management roles at ICICI Prudential Life Insurance Company Limited and Pep InfoTech Ltd.
The CMO and Marketing's Role in the Customer Experience
The customer experience has become the competitive battleground for business. By delivering a consistent, memorable experience, companies can create a competitive advantage that increases customer engagement, conversion, loyalty and advocacy.
Today, almost everyone in a company plays a role in the customer experience — from HR to finance, operations, sales, marketing, customer service, even general employee connections and interactions. As a result, ownership and management of the entire customer experience has been elusive. That is rapidly changing. Over the next three-to-five years, 75 percent of marketers say they will be responsible for the end-to-end customer experience.
This series will provide CMOs and business executives with a deeper understanding of the strategies and tactics required to deliver a superior
end-to-end customer experience. This is the first of 10 executive education sessions.
Assessment Opportunities And Products
The document discusses using assessments to improve the hiring process and maximize employee performance. It argues that assessments can identify whether a job candidate will be an asset or liability, save costs from mistakes, and get past interview facades. Statistical analysis suggests assessments account for 20-30% of job performance variance while values/motivators account for 40-50%. The document promotes using assessments to create hiring models and generate ongoing revenue.
Employer brand. The what, why and how of employer branding.
This is the first in our 30+3 Webinar Series: "The Employer brand. The what, why and how of employer branding." It is a high-level overview of employer branding - what it is, why it's important and how to get started. We also provide 3 action items designed to help you make your employer brand stronger.
Similar to Martin Sng "Service Quality in Customer Journey" (20)
" All Employees Are Marketers" an attitude that drives companies to excellence
" All Employees Are Marketers" an attitude that drives companies to excellence
Product Centricity vs Customer Centricity 15 December 2015
Product Centricity vs Customer Centricity 15 December 2015
Who are bozeat consulting and how we help organisations facilitate change n...
Who are bozeat consulting and how we help organisations facilitate change n...
The CMO and Marketing's Role in the Customer Experience
The CMO and Marketing's Role in the Customer Experience
Employer brand. The what, why and how of employer branding.
Employer brand. The what, why and how of employer branding.
More from courageasia
Guillermo Ramos - Dine Baguio 2017 - Designing a Dining Experience that Sells
The document discusses designing a dining experience that sells. It emphasizes focusing on food, service, ambience, and branding message. It then discusses the challenge and experience of the Sérye restaurant. Their experience focuses on using traditional baking methods and ingredients to recreate pandesal from the past. They offer various Filipino breakfast meals and sandwiches as well as artisanal coffees and teas.
Feliz Perez - Dine Baguio 2017 - A Menu Built on Local Seasons and Produce
This document discusses the Café by the Ruins' philosophy of using natural, local, and seasonal ingredients in their menu. They work directly with local suppliers in Baguio to source ingredients that are fresh and available depending on the season. Their menu changes regularly based on what is currently in season to support the local economy and environment. They also discuss challenges like short seasons and supply issues, as well as their process for creating seasonal menus that showcase local produce.
Louise Mabulo - DINE Baguio 2017
The Cacao Project aims to support small-scale cocoa farmers in meeting the growing global demand for cocoa by providing income opportunities, education on sustainable farming practices, and reforestation efforts to supply the projected 1 million tonne cocoa deficit and empower indigenous farmers in the Philippines, whose average age of 57 is above the worldwide average of 60 for farmers.
Jairus Ferrer - The Farm to Table Phenomenon - DINE Baguio 2017
This document discusses the farm-to-table phenomenon and the author's journey with it. The author argues that farm-to-table should be the way of life rather than something new, and shares lessons learned about growing character through using what you have and starting where you are, working with nature rather than against it, and keeping food production close to its end market. The document expresses gratitude at the end.
The Business of F&B Innovation - Chef Steven Carl
The document discusses innovation in the context of menu development for restaurants. It provides definitions of innovation and discusses how innovation involves applying better solutions to meet new or existing needs in a practical way. The document then lists several food trends to consider for menus, such as comfort foods, global foods, raw foods, sharable foods, low-alcohol drinks, and healthy snacks. It emphasizes starting with existing menu items and ideating incremental improvements, then testing ideas. The goal of innovation is developing a better solution for a defined need.
The Business of F&B Innovation - Miguel Mercado
The document discusses how digital marketing is changing the dining lifestyle in the Philippines. It notes that 68% of Filipinos are considered "foodies" interested in food, restaurants, and cooking. With more dining options available online and through delivery, dining is no longer confined to sitting down at restaurants. New formats like food halls, kitchen sharing, and "grocerants" that combine grocery and restaurants are emerging. Digital marketing helps promote these new options and influences consumers to dine out more for convenience or unique experiences. It also allows restaurants to engage customers before, during, and after their visits through online reviews, apps, social media, and meal subscriptions.
The Business of F&B Innovation - Johnlu Koa
Johnlu G. Koa, CEO of The French Baker, discusses the company's history and strategies for success over 30 years. The French Baker became a dominant industry model in 1989 and spent the following decades battling competitors, including me-too brands in the first 10 years, foreign brands in the same category in the next 10 years, and all others in the past 8 years. Koa recommends innovating on the 4 P's of marketing - price, place, product, and promotion - to develop strong food and beverage brands.
The Business of F&B Innovation - Chef Tim Abejuela
The document discusses the creative process behind developing new products for a multi-concept restaurant group. It involves several key steps:
1) Calibration to ensure all products align with and communicate the brand positioning.
2) Conceptualization by deciding what to include in dishes and how to cook it to translate the brand vision.
3) Seeking input and criticism from others to refine ideas.
4) Developing new concepts like "Adobo Back Ribs" while maintaining consistency and quality. Innovation is balanced with restraint to avoid overwhelming customers.
The Business of F&B Innovation - Chef Kalel Demetrio
Bars are reinventing their menus by innovating existing options and creating new inventions. A successful reinvention starts with a feasibility study analyzing strengths, weaknesses, opportunities and threats. Menus should emphasize sustainability and go global by researching quality ingredients, presentation styles suitable for the bar, and staff capabilities while meeting client needs. Reinventing requires thinking creatively outside typical boundaries and training staff with guidance.
The Business of F&B Innovation - Gary De Ocampo
Gary de Ocampo discusses why consumers eat the brands they eat. He argues that brands become irresistible when they lodge themselves deeply in consumers' unconscious minds so that they are the automatic choice. To make food brands irresistible, marketers must understand people and emotions in order to communicate functional benefits through emotional storytelling. Stories create memories that drive consumer choice of brands.
The Business of F&B Innovation - Amor Maclang
This document discusses branding and marketing strategies for food and beverage businesses in the Philippines. It provides five hashtags to learn for 2017, including #TrendOwnership, #OwnYourTrend, and #PremiumNotPretentious. It also discusses the Mahalin Pagkaing Atin movement which pays homage to local cuisine and food traditions. Key issues it aims to address are low incomes for local farmers, unsustainable livelihood programs, and the commodification of homegrown categories. The document promotes collective branding and recognizing culture as new content to valorize Philippine brands. It provides contact information for the marketing company, Geiser Maclang Network.
The Business of F&B Innovation - Usec. Berna Romulo-Puyat
The document summarizes the state of Philippine agriculture based on a presentation by the Undersecretary of the Department of Agriculture. It outlines that agriculture contributes 9% to GDP but employs 28% of the workforce. The average age of farmers is 57 and daily wages are low. Production of crops, livestock, poultry and fisheries is detailed for recent years. The Department of Agriculture's mandate and 10 basic foundations for a sustainable agriculture program are presented. Examples of heirloom and specialty agricultural products being promoted locally and internationally are provided. Partnerships with the private sector to ensure supply and demand of agricultural goods are emphasized.
Amy Besa - Hidden Flavors, Open Kitchens
The document discusses hidden flavors of food from the Batulao Forest, one of the last natural stands in the Philippines. It describes how the forest provides trees, grasses, fruits, flowers, mushrooms and honey with hidden flavors that were traditionally part of Filipino cuisine but are now unknown and undervalued. It also mentions how open kitchens in the Batulao Forest are working to preserve these flavors by having staff prepare meals using ingredients like binacol, humba and sotanghon that showcase the heirloom flavors of the forest.
Chit Juan - Introduction to Slow Food: The future of Food
This document discusses the future of food and introduces the concept of "good, clean, and fair" food. It notes the beginnings of the convivium movement in several locations in Italy and the Philippines in the 1980s, which aims to promote heirloom species and varieties to preserve biodiversity, connect farms to tables through cooking, highlight the seasonality of ingredients, and fix the broken food system. The movement is described as grassroots for those who believe in real food.
Paul Bischoff - The Future of Food
Meliomar Inc. is working on sustainable seafood initiatives in the Philippines through programs like ARTESMAR, which tracks tuna catch from fishermen to processors using individual tags. Global fish production is declining as fishing effort increases, so alternative solutions for aquaculture are needed. The Sustainable Seafood Week brings together stakeholders to discuss challenges and promote reform through local solutions like integrated multi-trophic aquaculture, which farms different species together more efficiently.
Weizel Gulfan - The Future of Food
This document discusses several trends related to the future of food, including:
1) A shift away from meat and towards plant-based foods as animal agriculture is a major contributor to greenhouse gas emissions. Companies are developing meat alternatives that could reduce environmental impacts.
2) Grains, legumes and vegetables will become more prominent on plates instead of the protein-centric model currently common in America.
3) Non-dairy milks and alternatives to eggs are growing in popularity following health recommendations against dairy.
4) Fresh juices, smoothies, and fermented drinks will replace sugary drinks due to their health benefits.
5) Local and seasonal ingredients will be emphasized to offer unique flavors and reduce environmental
Gerardo Jimenez - The Future of Food
Small farms face challenges in operating sustainable businesses while feeding communities. However, with entrepreneurial approaches to diversify offerings and revenue streams, small farms can thrive financially and environmentally by tapping into growing consumer interest in local and sustainable food options. With innovative solutions, small farms are well positioned to balance business and sustainability goals.
Chef Steven and Chef Cristina Carl - Sustainability
This document discusses sustainability in the food and beverage industry. It defines sustainability as meeting present needs without compromising future generations' ability to meet their own needs. Choosing sustainability impacts agriculture, human health, the environment, small businesses, and job growth. Specifically, the document discusses how pasture-raised agriculture is more sustainable than industrial agriculture. It also explains how restaurants can promote sustainability by sourcing locally from small farms and being conscious about materials and operations. The restaurant Grind is highlighted as an example that strives to be sustainable in these ways.
Tina Aquino - The Future of Food
This document discusses best practices for sustainability and food entrepreneurship education. It covers concepts like Maslow's hierarchy of needs and its updated version. The "4Ps of Education" framework is also presented, which includes factors like program, people, physical facilities, and price. The document advocates for hospitality education programs to focus on being healthy, observant, skillful, patient, innovative, tactical, ASEAN aware, business-like, legitimate, and ethical. It encourages readers to practice the business of sustainability and food entrepreneurship education. Contact information is provided for further discussion.
More from courageasia (20)
Guillermo Ramos - Dine Baguio 2017 - Designing a Dining Experience that Sells
Guillermo Ramos - Dine Baguio 2017 - Designing a Dining Experience that Sells
Feliz Perez - Dine Baguio 2017 - A Menu Built on Local Seasons and Produce
Feliz Perez - Dine Baguio 2017 - A Menu Built on Local Seasons and Produce
Jairus Ferrer - The Farm to Table Phenomenon - DINE Baguio 2017
Jairus Ferrer - The Farm to Table Phenomenon - DINE Baguio 2017
The Business of F&B Innovation - Chef Tim Abejuela
The Business of F&B Innovation - Chef Tim Abejuela
The Business of F&B Innovation - Chef Kalel Demetrio
The Business of F&B Innovation - Chef Kalel Demetrio
The Business of F&B Innovation - Usec. Berna Romulo-Puyat
The Business of F&B Innovation - Usec. Berna Romulo-Puyat
Chit Juan - Introduction to Slow Food: The future of Food
Chit Juan - Introduction to Slow Food: The future of Food
Chef Steven and Chef Cristina Carl - Sustainability
Chef Steven and Chef Cristina Carl - Sustainability
Recently uploaded
Advanced Java[Extra Concepts, Not Difficult].docx
This is part 2 of my Java Learning Journey. This contains Hashing, ArrayList, LinkedList, Date and Time Classes, Calendar Class and more.
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh
Temple of Asclepius in Thrace. Excavation results
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience Wahiba Chair Training & Consulting
Wahiba Chair's Talk at the 2024 Learning Ideas Conference. Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Topic : Bed making
Subject : Nursing Foundation
The History of Stoke Newington Street Names
Presented at the Stoke Newington Literary Festival on 9th June 2024
www.StokeNewingtonHistory.com
Hindi varnamala | hindi alphabet PPT.pdf
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
Walmart Business+ and Spark Good for Nonprofits.pdf
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...Nguyen Thanh Tu Collection
https://app.box.com/s/tacvl9ekroe9hqupdnjruiypvm9rdaneBÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...Nguyen Thanh Tu Collection
https://app.box.com/s/y977uz6bpd3af4qsebv7r9b7s21935vdRecently uploaded (20)
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
B. Ed Syllabus for babasaheb ambedkar education university.pdf
B. Ed Syllabus for babasaheb ambedkar education university.pdf
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
Martin Sng "Service Quality in Customer Journey"
- 1. Customer service is a journey, not a destination Creating the customer journey in the experience economy Date: 3rd May 2016 @ Edsa Shangri-La Hotel
- 2. Cost Of Poor Quality: Good news travels quick; Bad news travels even quicker!
- 4. It cost$ 7 X more to attract new customers than to retain an existing one
- 7. Brainstorm: What would you have done if you were the customer service employee who handled the case of the broken guitar?
- 10. E m p o w e r m e n t The ability to make decisions which affects your work!
- 12. Go Glow & Grow Sense of belonging – I am able to contribute and change the way work is done (my co-workers are team players) Job related knowledge – I have the right amount of tools and knowledge of the products and services in my work (I am coached and mentored to do my job well) Customer problem resolution – I will never loose a customer, I listen and anticipate to my customers’ needs and wants (my superiors trusts me and stands behind our decisions) Growth – I am given clear and achievable goals (I am motivated to achieve and to grow in the company) Integrity – I am an ambassador to my company and it is my responsibility to use our resources wisely (My superiors trusts me) Ownership – I know, own and energise my company beliefs (my superiors are passionate and leads by our founding principals and core values) Personal wellness – I am able to care for my health and given the right amount of time to accomplish my work to balance my personal life (my superiors care for me)
- 13. Resources to sustainable service quality culture
- 14. Service Quality Excellence leads to higher sustainable revenue from repeat customers. Engaged and Loyal Employees Senior Leadership engageme nt Quality products and services+ = Customer loyalty Higher top line revenue Lower Operational costs by increased efficiency The well rounded service quality environment
- 15. Sustainable service quality environment
- 16. Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects. He is also known as the father of Quality to quality management Theo Gilbert-Jamison was Vice President of Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company where she enjoyed a successful 17 year career. Theo was also a key contributor, instrumental in implementing and sustaining quality processes and systems companywide that led to The Ritz-Carlton Hotel Company’s unprecedented Malcolm Baldrige National Quality Awards in 1992 and 1999.
- 17. I am opening the floor to questions……
- 18. What ifI told you….
- 19. The mystique of a highly successful hotel management company August 1983 – The mark of a new era in luxury hotels and resorts By 1985 – The first five iconic hotels and resorts are born in North America By 1992 – 23 hotel total iconic hotels and resorts in the portfolio and for the first time in history, a hotel management company wins the Malcolm Baldridge national quality award (once more in 1998) In 1993 – The first hotel in Asia opened By 2003 – 56 iconic hotels and resorts world wide Throughout those two decades, there were no extensive print nor media advertising. Its growth is made possible with strong core values and empowered Ladies and Gentlemen who had been selected to be part of the family.
- 21. Salamat Po!