1. Ahmad Moustafa Hassan
Dubai – Jumirah village
Career Objective:
Highly self-motivated and organized outside sales professional looking for a position
where my extensive and diverse sales experience and leadership skills can positively
impact sales revenue. Documented track record of establishing and growing sales in
new geographic territories and maximizing sales through establishing strong customer
relationships. A resilient nature together with a solid work ethic contribute to the
achievement of demanding sales goals , well-spoken very reliable and a consistent
performer.
Personal details
.
Profile:
Have been working in Dubai as par time GCC and MENA Sales Executive in role of B2B sales and
Sales Representative team leader in role of B2C Sales in marine and water park sales department in
Atlantis the Palm Resort , and currently seeking for a full time Sales Executive, Representative
supervision position more wide with more responsibilities,
I’ve been in UAE for more than 20 years and I have good experience in Gulf countries culture.
In addition, I am punctual, hard worker, a good team player and very motivated, open minded, Funny
and always ready to give the best experiences to customers.
I consider myself an easy-going person and someone that likes to make other’s work easy. Also, I can
work under pressure as I worked in three departments in Atlantis the Palm (Aquaventure
Watermark ,The Lost Chambers Aquarium and currently Marine & Water Park Sales department
and Sharm ElShaikh Resorts with a large volume of costumers.
To conclude, I have a very strong feeling for the environment.
Language Skills: English: fluent (read, write, speak(
Arabic: (mother tongue) (read, write, and speak(
Practicing basics in few extra languages
Date of birth 14-10-1986
Gender Male
Martial status Married
Nationality Egyptian
Religion Muslim
Place of birth Egypt
Health Excellent
Mobile +971503079093
Email address ahmed.diver@hotmail.com
Visa status Employment visa End in 26/11/2017
2. SALES SKILLS
• Cold Calling & Telephone Sales
• Territory Management & Customer
Support
• B2B Sales (Executive)
• B2C Sales (Representative)
• Powerful Presentations
• Lead Qualification & Generation
•Work Experience
•GCC and MENA sales Executive ( Trainee ) ( Atlantis the Palm Hotel )
•Sales Representative (Marine & water park, Sales & Marketing ) (Atlantis the Palm hotel)
( Dubai) 2014 _present
Job Responsibilities
o Excellent sales and negotiation skills.
o Team and sales kiosks management with a role of team leader and
supervisor.
o Roster scheduler ( shifts, annual leave ,Public Holidays ,etc ) Ramco
System and Excel .
o Buyout trainer and scheduler.
o Sales skills (selling and up-selling) Sales Techniques trainer.
o Trainings organiser for the team and for my self to build high self
confidence to promote personal and career growth.
o Sales counting and excel sheets reports maker.
o Complains solver with Service recovery skills.
o Guest Feedbacks following up.
o Stock Control.
o Team buildings and outing organiser.
o Good organisational and time management skills
o Good communication and ‘people skills'
o Confidence and motivation.
o Determination and the drive to work towards targets
o Ability to work well on your own and also as part of a team
o The resilience to deal with customers who turn you down
o attention to details.
o Ability to develop in-depth knowledge about your products and markets.
o Good business sense and a professional manner.
•Working with Galaxy Software System (Atlantis the Palm hotel ) 2012-present
•Trained to use Opera system .
•Sea Trek Diver in The Lost Chambers (Atlantis the Palm hotel)( Dubai) 2013_2014
•Snorkeling Guide in Snorkeling Team in Aquaventure (Atlantis the Palm hotel)( Dubai) 2012
• Manger of the swimming pool and Swimming coach in the (Egyptian Club) (Dubai) 2011
•Par time in Kids club (care of kids Atlantis the Palm)( Dubai) 2012
•Par time buggy driver (Atlantis the palm)(Dubai) 2012
•Swimming coach in the (Egyptian Club) (Dubai) 2011
•Par time swimming coach (Alnaser Club)(Dubai)2011
•Par time swimming coach (Mezher Club)(Dubai)2011
•Snorkeling Guide at (Egypt Sun Marine Company)(Sharm alshikh-Egypt) 2010-2011
•Tourists Guide in (Sharm Alshikh-Egypt)2010-2011
•Freelance Scuba Diver, Sharm El Sheikh-Egypt and Egypt-Tiran Island 2010- 5/2011
•Swimming coach in (Portsaid Youth Center) (Egypt) 2009-2010
3. Education
Faculty name : Faculty of Physical Education
University name : Suez Canal University
BA of Physical Education Degree:
Department : Training Water sports department, Swimming & Diving-Clubs Management
2009:Year of Graduation
Studied courses
Sales Essentials (Atlantis the Palm hotel(
Warm service (Atlantis the Palm Hotel(
Engaging service (Atlantis the Palm Hotel(
Service recovery (Atlantis the Palm Hotel(
Responsive service (Atlantis the Palm Hotel(
Living the vision (Atlantis the Palm Hotel(
Ramco team Management and self service (Atlantis the Palm Hotel(
The leader in you (Atlantis the Palm Hotel(
Work place ethics (Atlantis the Palm Hotel(
Essential non verbal behaviors (Atlantis the Palm Hotel(
Questioning Techniques (Atlantis the Palm Hotel(
Conflict Resolution (Atlantis the Palm Hotel(
Arabian Hospitality (Atlantis the Palm Hotel(
Fire Fighting training (Dubai Police Academy(
Fish philosophy (Atlantis the Palm Hotel(
Administration
Athletic Training
Physiology
Psychology
Anatomy
Biomechanics
Sociology
Sports injuries and physiotherapy
English Conversation course during the study years in the faculty 2004-2009
Key IT skills
Microsoft office, Word, Excel, PowerPoint
Internet & Email
Typing in both Arabic and English
Customer service skills:
• Deal directly with customers either by telephone, electronically or face to face.
• Having empathy and understanding for the customer's situation.
• Working in the best interest of both customer and company.
• Respond promptly to customer inquiries.
• Ability to talk in a way the customer can understand.
• Tactfully handling face-to-face enquiries from customers.
• Ensuring that a customer's problem is brought to a satisfactory conclusion.
• Keeping ahead of developments in customer service.
• Process orders, forms, applications and requests.
• Responding promptly to customer inquiries.
• Direct requests and unresolved issues to the designated resource.
• Keeping records of customer interactions and transactions.
• Extensive knowledge of customer service principles and practices.
• Tactful in conversations.
• Record details of inquiries, comments and complaints.
4. • Record details of actions taken
• Communicate and coordinate with internal departments.
• Follow up on customer interactions and practices.
Certificates
International Diving Certificate _IDC Instructor Development Course (PADI) still in progress
Possess Basic Fire Fighting certificate (Dubai police academy(
Possess International Diving Certificate _ dive master 3 star (CMAS) (EULF(
Possess International Diving Certificate_ advanced diver (CMAS) (EULF(
Possess International lifesaving Certificate (ILS) (EULF(
Possess Lifesaving and CBR Certificate (ILS) (EULF(
Possess Cultivating and Preparing Swimming Teacher-Portsaid (ESF(
Possess license of Chamber of Diving and Watersports-Sharm Alshikh Egypt (CDWS(
Possess license of beach life guarding –Dubai UAE Atlantis the palm hotel (ILLES(
Participations
•Swimmer in Al-ain Club (UAE) 1992-1996
•Fencing player in Al-ain Club (UAE) 1998-2000
•Karate and Taekwondo player in AL-ain Club (UAE) 1996-1998
•Fencing player in the University team (Egypt) 2007-2008
Hobbies
Travelling Playing Music
Diving ,Singing Pets care
Swimming , Camping Study other cultures Drawing
