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STARBUCKS
PRESENTED BY
Vaibhav Kumar Dubey
ABOUT STARBUCKS
FOUNDING
• March 30, 1971
• Jerry Baldwin, Zev Siegl & Gordon Bowker
STARBUCKS STORY
• Howard Schultz
• Wide Expansion Phase
STARBUCKS MISSION
“To inspire and nurture the human spirit – one person, one
cup and one neighbourhood at a time”
STARBUCKS COFFEE
• Serving the best coffee possible
• Growing highest quality coffee beans
EVOLUTION OF LOGO
MARKETING RESEARCH
STRATEGIES
MARKET RESEARCH METHODS
• My Starbucks Idea platform
• Monitoring social media
• In-Store product testing
DAIRY-FREE ALTERNATIVES AT STARBUCKS
MYTHBUSTERS
MYTH FACT
Price is very important attribute that
people consider before going to a cafe.
Price is not even in top 5 attributes.
People don’t mind paying more for better
experience.
People go to CCD because it’s the best. Starbucks surpassed CCD in almost all
attributes when ranked by customers.
SEGMENTING MARKETS
• Demographic Segmentation (age, gender, income)
• Geographic Segmentation (region of a country or the world)
MARKETING MIX
• Product
• Price
• Place
• Promotion
• People
• Process
• Physical Evidence
MARKETING STRATEGIES
MARKETING STRATEGIES
• Innovation
• Just Say Yes
• My Starbucks Reward Program
• Starbucks Card
• Getting personal with customers
• Cluster of coffee shops
BCG MATRIX OF STARBUCKS
STARBUCKS’ STRATEGY
FOR INDIA – Is It A Winner?
STARBUCKS IN INDIA
• Entered Indian Market in 2012
• Strategies for Indian Market :
i. Choosing a Local Partner
ii. Measured Pace of Expansion
iii. Opting for Realistic pricing
THE BRAIN BEHIND
STARBUCKS’ MASSIVE
GROWTH IN INDIA?
MANMEET VOHRA
REFERENCES
• https://www.thebalancesmb.com/starbucks-use-of-market-research-propels-the-brand-2297155
• https://www.slideshare.net/9988559750/starbucks-story-and-marketing-strategies
• http://abhinavchoudhary03.blogspot.com/2017/02/starbucks-product-portfolio-analysis.html
• http://heartofcodes.com/marketing-mix-of-starbucks/
• https://www.slideshare.net/delhiiteashish/starbucks-28374813
• https://www.academia.edu/4862573/Starbucks_market_entry_and_expansion_strategy_in_India
• http://www.marketmoving.info/starbucks-strategy-india-winner/
• https://www.indiatoday.in/education-today/featurephilia/story/meet-starbucks-marketing-brain-growth-
india-963235-2017-03-
01#:~:text=Meet%20Manmeet%20Vohra%2C%20the%20brain%20behind%20Starbucks'%20massive%20
growth%20in%20India,-Read%20about%20Manmeet
“Love your beverage or let us know. We’ll
always make it right.”
- Starbucks

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