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Market Segmentation
and
Market Basket Analysis
Swarup De, PhD
Senior Technical Lead at
Xoriant
Ex - Analytical Consultant at
SAS
Post Doctoral Fellow in
Statistics, Texas A&M
University
Outline
● Market Segmentation
● Define Market Segmentation
● Discuss how segmentation is useful
● Segmentation Bases: Types of segmentation
● Discuss various methods of segmentation: Clustering
● K-means clustering
● Hierarchical clustering
● Benefits and Limitations of market segmentation
● Market Basket Analysis (MBA)
● Objective of MBA
● Used to cross-sell product
● Applications
● Analytical approach to solve:
● Association Rules
● Similarity measures
● Benefits and Examples of MBA
Market Segmentation
What is Market Segmentation?
● Market Segmentation is the sub-dividing of customers into
homogeneous subset of customers where any subset may
conceivably selected as market target to be reached with distinct
Marketing Mix.
How segmentation is useful
● To develop marketing activities
● Increase marketing effectiveness
● Generate greater customer satisfaction
● Create savings
● To identify strategic opportunities
● Allocation of marketing budget
● Adjustment of the product to the market need
● To estimate the level of sales in the market
● To overcome competition effectively
● To contribute towards achieving company goals
Variable often used in segmentation analysis:
Types of Segmentation
K-Means Clustering Method
K-Means Algorithm
Benefits and Limitations
Benefits:
● More efficient than mass marketing
● Target product to a particular segment
● Better able to meet specific needs = happier customers
● The Organization gets to know its customers better
● It helps focus the strategy of the organization
Limitations:
● Targeting multiple segments increases marketing costs
● Segmentation can lead to proliferation of products
● Narrowly segmenting a market can hamper the development of broad-
brand equity
Market Basket Analysis
Objective
● Identify purchase patterns
● What items tend to be purchase together
● E.g. Bread-Butter, Diapers-Baby lotion-Baby food
● What items are purchased sequentially
● E.g. House-Furniture, Car-Tyre etc.
● What items tend to be purchased by season
● Categorize customer purchase behavior
● identify actionable information
● purchase profiles
● profitability of each purchase profile
● use for marketing
● layout or catalogs
● select products for promotion
● space allocation, product placement
● Market basket analysis can also be used to cross-sell products.
● suggest items that you might be interested in, based on your
browsing history or what other people have purchased.
● Applications:
● Retail – It determines what items are purchased together,
purchased sequentially, and purchased by season
● Telecommunication – It determines what services are being
utilized and what packages customers are purchasing
● Banks – analyze credit card purchases of customers to build
profiles for fraud detection purposes and cross-selling opportunities
● Insurance – build profiles to detect medical insurance claim fraud
● Medical – symptom analysis, with which a profile of illness can be
better identified
Analytical approaches
● Association Rules
● Support
● Confidence
● Lift
● Similarity measures
● Cosine similarity
● Jaccard similarity
● Euclidean distance
Association Rules
● Database of transactions:
● All association rules:
● Market Basket Benefits
● selection of promotions, merchandising strategy
● uncover consumer spending patterns
● joint promotional opportunities
● Possible Market Baskets
● Customer 1: diapers, baby lotion, grapefruit juice, baby food, milk
● Customer 2: soda, potato chips, milk
● Customer 3: butter, coffee, milk, bread
● Customer 4: beer, potato chips
Thank You
Q & A
on Spotle.ai, India’s first AI powered, real-
time talent network that matches talents with
the most relevant opportunities and hirers
with the right talents.

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Market Segmentation and Market Basket Analysis

  • 1. Market Segmentation and Market Basket Analysis Swarup De, PhD Senior Technical Lead at Xoriant Ex - Analytical Consultant at SAS Post Doctoral Fellow in Statistics, Texas A&M University
  • 2. Outline ● Market Segmentation ● Define Market Segmentation ● Discuss how segmentation is useful ● Segmentation Bases: Types of segmentation ● Discuss various methods of segmentation: Clustering ● K-means clustering ● Hierarchical clustering ● Benefits and Limitations of market segmentation ● Market Basket Analysis (MBA) ● Objective of MBA ● Used to cross-sell product ● Applications ● Analytical approach to solve: ● Association Rules ● Similarity measures ● Benefits and Examples of MBA
  • 4. What is Market Segmentation? ● Market Segmentation is the sub-dividing of customers into homogeneous subset of customers where any subset may conceivably selected as market target to be reached with distinct Marketing Mix.
  • 5. How segmentation is useful ● To develop marketing activities ● Increase marketing effectiveness ● Generate greater customer satisfaction ● Create savings ● To identify strategic opportunities ● Allocation of marketing budget ● Adjustment of the product to the market need ● To estimate the level of sales in the market ● To overcome competition effectively ● To contribute towards achieving company goals
  • 6. Variable often used in segmentation analysis: Types of Segmentation
  • 8. Benefits and Limitations Benefits: ● More efficient than mass marketing ● Target product to a particular segment ● Better able to meet specific needs = happier customers ● The Organization gets to know its customers better ● It helps focus the strategy of the organization Limitations: ● Targeting multiple segments increases marketing costs ● Segmentation can lead to proliferation of products ● Narrowly segmenting a market can hamper the development of broad- brand equity
  • 10. Objective ● Identify purchase patterns ● What items tend to be purchase together ● E.g. Bread-Butter, Diapers-Baby lotion-Baby food ● What items are purchased sequentially ● E.g. House-Furniture, Car-Tyre etc. ● What items tend to be purchased by season ● Categorize customer purchase behavior ● identify actionable information ● purchase profiles ● profitability of each purchase profile ● use for marketing ● layout or catalogs ● select products for promotion ● space allocation, product placement
  • 11. ● Market basket analysis can also be used to cross-sell products. ● suggest items that you might be interested in, based on your browsing history or what other people have purchased. ● Applications: ● Retail – It determines what items are purchased together, purchased sequentially, and purchased by season ● Telecommunication – It determines what services are being utilized and what packages customers are purchasing ● Banks – analyze credit card purchases of customers to build profiles for fraud detection purposes and cross-selling opportunities ● Insurance – build profiles to detect medical insurance claim fraud ● Medical – symptom analysis, with which a profile of illness can be better identified
  • 12. Analytical approaches ● Association Rules ● Support ● Confidence ● Lift ● Similarity measures ● Cosine similarity ● Jaccard similarity ● Euclidean distance
  • 13. Association Rules ● Database of transactions: ● All association rules:
  • 14. ● Market Basket Benefits ● selection of promotions, merchandising strategy ● uncover consumer spending patterns ● joint promotional opportunities ● Possible Market Baskets ● Customer 1: diapers, baby lotion, grapefruit juice, baby food, milk ● Customer 2: soda, potato chips, milk ● Customer 3: butter, coffee, milk, bread ● Customer 4: beer, potato chips
  • 16. on Spotle.ai, India’s first AI powered, real- time talent network that matches talents with the most relevant opportunities and hirers with the right talents.