1. 1JACK L. WIGGANS
3609 Piedmont Drive Plano, Texas 75075
www.linkedin.com/in/jackwiggans 972-989-2875 (Cell) jwiggans@msn.com Page 1
Human Resources Executive
Acclaimed Human Resources business leader, with proven expertise in optimizing people results (ROI),
enhancing workforce performance and creating best cultures through customized HR services on domestic and
global footprints. Experienced in national field, multi-site leadership, corporate and shared services with
customer care centers.
Led HR in companies ranging in size from $40 million to $five billion in revenue, have significant expertise in
leading HR for large and midsized organizations with HR teams of 100 people, two to 15 direct reports.
Profile includes 14 years as corporate HR leader, five years as functional HR head (ER/Talent
Management/OD) and three years in consulting/outsourcing. Union avoidance expertise. Successfully
partnered with dozens of executive teams through corporate and consulting management structures. Deep HR
execution experience.
Areas of Expertise
• Organizational Development • Management Development
• Mergers and Acquisitions • HR Leadership/Business Partnering
• Union Avoidance Trainer/Facilitation • Benefits Management/Wellness
• Board of Director Relations • Executive Compensation/Performance
• Strategic HR - Leading People & Functions • Outsourcing/Consultative Skills
• Talent Management/Recruiting/Retention • Coaching/Executive Development
• B2B and B2C • Culture Build/ER
• HRIS Implementation and ERP • Business Development/Sales
• Operations Expertise • Customer Service
PROFESSIONAL ACCOMPLISHMENTS AND QUALIFICATIONS
Quickoffice, Inc.: Dallas 2011 -
Present
Global IT/Software business application company (products) with mobile devices on Microsoft
products. Top business application in sales for Apple handheld products.
Chief Talent Officer and VP – Human Resources
• Built full HR functions for global footprint in five countries/offices (20% cost reduction)
• Created bonus plans for all associates in company, tied to corporate measures (20% >ROI)
• Established total rewards system to include grades, ranges and stock option program
• Revamped recruiting system for global staffing needs with $300K reduction in search fees
• Key member of executive team for leading culture build and company values/behaviors
• Positioned company for IPO/sale through best practices, infrastructure build and HR processes
2. Hartman Management: (contract) Houston 2009 -
2010 Fully integrated commercial real estate in Texas (29 Properties and six million sq.
feet under lease).
Human Resources and shared services leader for commercial real estate company in Houston and
Dallas. Re-branded company for 3X growth & re-building of HR.
Page Two Jack Wiggans
EVP - HR & Chief Administrative Officer (CAO)
• Re-branded company in marketplace via new corporate strategies and measures. Result was “A
player” retention increase of 30% and customer retention in office sites from 70 to 85%.
• Performed coach role to CEO upon request, specific to people leadership and company
governance.
• Led HR/company infrastructure build, company values statement, corporate goals creation,
learning university offering, balanced scorecard rollout, & upgrading of talent.
• Built job structure, culture, compensation program & performance system, resulting in 5% FTE
elimination.
• Created learning university and employee development model with defined competencies for
increased workforce capability.
• Facilitated leader development of Sr. Management team. Bonus tied to leadership measures.
• Re-designed executive compensation plan to include stock, 401K profit sharing and bonus.
TriNet HR: Dallas 2005-2008
A leading HR services firm (100MM in revenue) in national/international (600 employees) for 100,000
person client workforce. Services include payroll, benefits, compliance, recruiting, compensation,
training andleadership development. Industries include accounting, oil and gas, real estate, retail,
professional services, telecommunications, IT, insurance, healthcare. Labor unions often present.
VP, Human Resources & Executive Director, Operations
• Increased region’s revenue $4 to $6 MM and grew client employee count (3,000 to 6,000).
• Performed VP-HR role for 35 companies; led delivery to100 clients (75 to 90% retention).
• Built compensation programs for mid market companies in many industries-new revenue stream.
• Created best practices to deliver Talent Management/OD (SME) & Learning services.
• Led OD, employee relations & culture enhancement of company, improving EOC standing 23%.
Interstate Batteries: Dallas 2002- 2004
Industry leader in replacement batteries ($1 billion private company) - wholesale & retail centers.
300 wholesale distributors, 200,000 retail dealers, 1500 employees – domestic/international. Labor
union representation.
Corporate VP, Human Resources
• Facilitated retail business model rollout for 200,000 retail dealer site locations.
• Achieved savings of $325K as leader of ERP implementation, including HRIS.
• Conducted due diligence work & integrated Battery Patrol in strategic acquisition.
• Built five year development plans for President/EVP’s, each designed to enhance organizational
effectiveness through human capital performance. Improved employee satisfaction rating by 30%.
• Built compensation, talent management & learning management systems (pay for performance).
United Healthcare (UNH): Minneapolis 1996 - 2002
A Fortune100 healthcare company. Largest single health provider in USA with 40,000 employees.
3. Company HR leader for UHC & HR leader for field customer services, partnering with President/VP’s
of six businesses, leading field HR people, servicing 49 call center locations. Member of HR Council.
VP - HR: VP – Talent Management; Director – Organizational Development
• Co-led HR transition in UHC & MetraHealth Merger, resulting in 27% cost reduction.
• Led union avoidance training in field organization of 400 managers and officers/avoided in 2 sites.
• Created field HR services structure of 7 regions, resulting in 5% reduction in company costs.
• Built Employee Relations Program for managers, resulting in 15% employee satisfaction increase.
MetraHealth: Dallas 1992 - 1996
Merger of healthcare operations of MetLife and Travelers (15,000 employees). Labor representation.
Director/VP- Talent Management: VP- Organizational Development
• Led HR in merger/consolidations (56 to 41 sites) with new organizational and job structure
• Partnered to create new culture and executive candidate assessments in merged company.
• Led recruiting and staffing functions to include sourcing & staffing and 41 sites, including
corporate.
The Travelers/Citigroup: Dallas
Full insurance and financial services provider - Fortune 500 companies. 3 promotions in 8 years.
VP, HR Services - 45 Health Care call centers in USA – 5,000 employees 1990-1992
Director - Employee Relations - 10,000 employees in USA 1987-1990
Director – Talent Management/Associate Oklahoma City Little Rock 1985-1987
Select Business Accomplishments
• Mergers - Facilitated two mergers totaling 20,000 employees and re-built company and HR
structure.
• Board of Directors – Partnered with BOD’s in two companies, achieving strategic HR outcomes.
• HR Leadership/Business Partnering - Successfully performed VP-HR partner role for CEO’s of
35 mid-sized companies simultaneously in outsourcing model (95% client retention).
• Employee Relations - Developed union avoidance training program (Positive Employee
Relations – PER) & trained 200 managers. Facilitated contracts with two unions.
• Organizational Development- Staffed new merged company of 20,000 and hired over 135 key
leaders in corporate/field locations. Re-structured organization (five to three levels) & led
consolidation to streamline costs (20%) in healthcare company.
• HR Functional leadership - Led Fortune 100 companies in talent management, organizational
development & employee relations, resulting in extensive specialist expertise.
• Deep HR Expertise - Built client services in national HR firm (Recruiting, OD, ER, Rewards and
Staffing) for 15% increase in revenue (new revenue stream).
• Strategic HR - Created mission, values, strategic corporate objectives, balanced scorecard and
culture definition for 3x growth in small, 20 year old company. Implemented in six months.
• Executive Development - Coached executives and built leadership succession plans in three
companies, resulting in 25% rating increase for executive effectiveness by employees.
EDUCATION
BBA – Business, Wichita State University – Wichita, Kansas (3.5 GPA). Graduate - Center for Creative
Leadership 2000
4. PROFESSIONAL ORGANIZATIONS
Co-founder -Dallas HR Boardroom – 46 HR executives: Non Profit Based HR Consulting, Human Resources
Planning Society, Society of Human Resources Management – Co-Leader of CXO Connection.
