1. PATRICIA MANFREDONIA PHR (805) 450-1870  pmanfred.pm@gmail.com  OCEANSIDE, CA
HUMAN RESOURCES GENERALIST WITH SPECIALIZED RECRUITMENT BACKGROUND
ACCIDENT AND HEALTH AGENT, LIFE-ONLY AGENT
EMPLOYEE RETENTION | TALENT ACQUISITION | MULTI-SITE OVERSIGHT
Senior-level Human Resources Generalist with proven ability to lead and coordinate HR operations and initiatives in diverse
and highly regulated environments. Skilled in building diverse candidate pipelines aligned with company’s core competencies
utilizing innovative sourcing techniques.Posses broad knowledge of human resources in a variety of sectors including union
and non-union environments with a large number of exempt/nonexempt employees. Demonstrated experience initiating cost
containment stratergies resulting in significant savings. Excellent ability to addess and implement strategic plans for talent
acquisition, retention, and succession planning. Skilled in labor and employment law including complaint investigation to
avoid legal action.
 Recruitment Operations  Staff Supervision & Training  Special Events Planning
 Job Classification  Behavioral-based Interviewing  Job Analysis
 Labor Relations  Sourcing Strategies  Regulatory Compliance
 Sales  Cold Calling  Policy review
CAREER HISTORY
American Income Life 2014- Present
Life and Supplemental Insurance Agent
Life and Supplemental Insurance sales including utilizing both leads and cold calling. Policy reviews for existing clients and
customer relations. Establishing community connections and brainstorming new leads. Community outreach for greater
visibility and marketing purposes. Schedule appointments with perspective clients and conduct presentations.
District Employment Representative, 2006-2014
Directed 26-person recruitment team responsible for staffing 17 stores with 1,400 employee and 25% turnover rate. Provided
strategic HR guidance and day-to-day tactical support in unionized environment. Designed and incorporated best practices,
measurement tools, and reports to drive and support corporate objectives. Devised strategic plans in partnership with
management for talent acquisition, retention, and succession planning. Facilitated onsite interviews.
Accountable for linking HR programs to corporate strategic business plan to launch key department initiatives. Advised hiring
managers and department leaders regarding various wage and salary administration, labor relations, interview practices,
performance management, workforce compositions, and WOTC tax credits. Collaborated with hiring managers regarding
wage and salary administration, job descriptions, labor relations, and recruitment strategies.
 Analyzed metrics in regard to hiring statistics, workforce compositions, and adverse impact, increasing WOTC Tax dollars
by 100% and reducing missing new hire paperwork by 50% for an above 90% compliance.
 Conceived and introduced manual with step-by-step instructions as well as quick reference guides to standardize
recruiting practices.
 Designed and launched “Recruiter News” newsletter to improve communication amongst store recruitment teams.
Granted innovation award and asked to replicate communication for Vons Division.
 Trained, mentored, and coached direct reports and hiring and managers on selection and performance management best
practices to decrease turnover rate from 75% to less than 25%, reducing job openings from 60-80 openings to less than
10 per week.
 Conducted Zero-Tollerance Training for newly promoted Supervisors and Department Managers to comply with legal
requirements.

2. Supervisor/District Recruiter, 2003-2006
Expanded and streamlined world-class recruitment programs aligned with organization’s mission and values. Counseled and
advised hiring managers to ensure alignment of recruitment approaches with business strategies. Leveraged several
recruitment partnerships to source future candidates for six locations. Spearheaded new hire orientations, job fairs, and other
key sourcing strategies. Asked to recruit for entire territory, eventually serving as Employment Rep.
Prior experience at Safeway Company as Department Manager. Prior 2003
EDUCATION
Human Resource Management Master Certificate, Villanova University, Villanova, Pa.
• Human Resource Management Certificate
• Organizational Effectiveness Certificate
• Six Sigma Green Belt Certificate
Professional Human Resource Professional SHRM Certification
California Licensed Accident and Health Agent, Life-Only Agent
TECHNICAL COMPETENCY
Microsoft Office (Word, Excel, PowerPoint, and Outlook), Virtualedge, Odyssey, Peoplesoft
PROFESSIONAL ASSOCIATIONS
Society For Human Resource Management (SHRM)
National Association of Professional Women (NAPW)
Chair EAC of Santa Barbara 2008-2014
Chair Santa Barbara County Workforce Investment Board 2008-2014