1. SHIETA BLACK, PHR
Escondido, CA ■ (509) 263-0002 ■ shieta@live.com ■ www.linkedin.com/in/shieta-black
HR MANAGER | STRATEGIC BUSINESS PARTNER
LEADERSHIP DEVELOPMENT | EMPLOYEE ENGAGEMENT | VALUE CREATION
START-UP, TURNAROUND & HIGH-GROWTH OPERATIONS
Proactive and authentic HR Business Partner with proven success delivering transformational leadership to drive growth,
organizational effectiveness, and change management initiatives in merchant services, high-tech and manufacturing industries.
Recognized for introducing first-time people programs, policies, and events—driving increases in engagement, retention, and
results. Comfortable challenging the status quo and translating theories into practical applications to gain employee adoption.
LEADERSHIP SKILLS & QUALIFICATIONS
 Employee Relations  Talent Management & Onboarding  Safety & Compliance
 Compensation & Benchmarking  Coaching & Strategic Guidance  Benefits & Wellness
 People Program Development  Training & Leadership Development  Mediation & Advocacy
 Performance Management  Policy Development & Execution  Acquisition Integration
PROFESSIONAL EXPERIENCE
HUMAN RESOURCES MANAGER | MERCHANT E-SOLUTIONS 2014—Aug 2016
Challenged to provide first-time HR leadership and support to operations site comprised of 12 leaders and 100 employees in
Spokane, Washington following company acquisition by global credit card processor, Cielo. Established and directed corporate
employee relations and performance management program. Transitioned to new role in 2015, providing strategic HR Business
Partner support to executives and line managers for sales, risk, finance, and legal departments. Employment ended as result of
company relocation to Atlanta, GA.
Turned around employee and executive perceptions—as a forgotten and undervalued operations site—
resulting in a corporate investment of $2M for a new facility, to enable scale/growth.
 Transformed employee morale and engagement, and bridged a communications gap—with a high number of
long-tenured employees, developing and executing first-time performance management policies and procedures, an
operating handbook, employee events and celebrations, and a marketplace for quality food and beverages.
 Conceived and executed a leadership roundtable todiscuss issues and develop action plans, selecting key leaders
in the organization to act as change agents in support of organizational change and to drive results.
 Established and executed $40M+net revenuesales compensation plans, and led the hiring of new sales
employees, acting as an HR Business Partner to SVP of Sales, and playing a key role in achieving corporate objectives.
 Partnered with VP of Sales in the strategic execution of an integrated sales organization, providing coaching
to channel the vision—and structure and discipline to build out a $3.3M annual revenue-generating sales team.
 Mentored and coached site leaders on topics related to employee relations,recruitment, and performance,
reducing attrition rates while promoting a focus on leadership development—where no budget fora formal program had
previously existed.
 Led and managed the Anti-Money Laundering(AML) compliance training for the risk organization, recruiting,
selecting, and partnering with a third-party vendor to develop a program, and integrate and align with strategic objectives.
HUMAN RESOURCES MANAGER | CONSOLIDATED CONTAINER COMPANY 2013—2014
Contracted to act as HR Manager to a 24x7 manufacturing facility—while company recruited a replacement. Also challenged to
perform the duties of the order administrator fora two-month leave of absence. Offered and declined the HR Manager position
after eight months of success in the job.
Introduced a new level of professional development and leadership behaviors to manufacturing site management,
delivering objective coaching and education on topics related to effective employee relations and engagement.
 Built a business case and secured budget to executeemployee celebrations and events, driving improvements in
employee morale and retention.
 Established formal processes, and organized personnelfiles, improving productivity and efficiency of site operations,
such as daily timecards.

2. SHIETA BLACK, PHR
Page 2
PROFESSIONAL EXPERIENCE (CONTINUED …)
HUMAN RESOURCES MANAGER | WEB.COM 2008—2013
Challenged to provide HR leadership and bridge the gap between leaders, employees, and HR, and lead a change in
organization culture at newly acquired Website Pro site—comprised of 250+ employees. Directed and developed an HR
Assistant and Facilities Manager.
Played an integral role in development and growth of a new outside sales division, instilling policies, procedures,
structure, and discipline to support performance, risk, and scale.
 Established strong relationships and instilled employee trust in HR, advocating for higher pay to reduce attrition,
developing performance programs to improve accountability, and quickly addressing HRIS issues to minimize impact.
 Led the recruiting, selection,and hiring of 50 new sales employees—supporting build out of eight new offices,
defining and negotiating contracts, salary offers, sign-on bonuses, and relocation packages.
 Developed and introduced a “Manager’s Manual” toaddress a variety of important HR policies and procedures—
including performance management, code of conduct, FMLA, and benefits—resulting in adoption companywide.
 Reduced FMLA costs by 68 percent annually, identifying misuse of policy, and educating leadership team on
compliance, and employee eligibility versus compensation.
 Conceived, developed, and executed globalHR initiatives and people reward programs, fostering teamwork,
dialogue, and an open-door environment conducive to cultural transformation.
PREVIOUS CAREER ASSIGNMENTS
HR ADMINISTRATOR | COSCO MARKING (2006—2008)
—Directed a team of eight employees in the start-up of a safety program and introduction of an HR-leadership presence.
HR ASSISTANT | PACWEST TELECOMM (2004—2005)
—Played a key role in the reinstatement of the company’s $100kCA State ETP training contract, tripling it to $300kupon renewal.
PROFESSIONAL AFFILIATIONS
MEMBER|SOCIETY OF HUMAN RESOURCES MANAGEMENT (SHRM) (2014—Present)
MEMBER|SAN DIEGOSOCIETY OF HUMAN RESOURCES MANAGEMENT (SDSHRM) (2016)
MEMBER|SAN DIEGOHUMAN RESOURCES FORUM (SDHRF) (2016)
MEMBER|SAN DIEGOHR ROUNDTABLE (SDHRR) (2016)
CERTIFICATIONS, PROFESSIONAL DEVELOPMENT & EDUCATION
SHRM-CPCERTIFICATION — HR CERTIFICATION INSTITUTE (2015)
PHR® CERTIFICATION —HR CERTIFICATION INSTITUTE (2014)
HAZARDOUS COMMUNICATION CERTIFICATION
OSHA10HOUR CERTIFICATION
ONLINE PROFESSIONAL DEVELOPMENT
CONSULTANT TO SMB|ADVANCED EXCEL | HR TECHNOLOGY |STRATEGIC PLANNING | CREATING ORGANIZATIONAL
MISSION & VISION STATEMENTS | COMPENSATION | BENEFITS EMPLOYEES & LABOR RELATIONS | LEAVE OF ABSENCE |
WORKERS’COMPENSATION & DOE | BAN THE BOX | WELLNESS PROGRAMS | EMPLOYMENT LAW CHANGES —CA,
NATIONAL AND POTENTIAL LEGISLATION.
BACHELOR OF ARTS (B.A.),ORGANIZATIONAL LEADERSHIP—GONZAGA UNIVERSITY (2007)