Gerardine Hackett has over 30 years of experience in administration, logistics, customer service, and sales roles. She has strong skills in SAP, PeopleSoft, Excel, and Word. Her career includes roles supporting customers at Viagogo, Monster Cable, Enterasys Networks, Delta Electronics, and Guinness Ltd. She has experience managing orders, inventory, customer reports, and smooth transitions between systems.

1. Gerardine Hackett
Address: 43 Ballycannon Heights, Meelick, County Clare.
Telephone: 085 7710535
Email: gerry27@eircom.net
Profile
I have excellent working knowledge of Excel and Word, 4 years SAP experience, another 7 years People
Soft experience, and I consider myself to be self-motivated and driven, as well as being a strong team
player. Mykey strength is my invaluable experienceinthe fields of Administration, Logistics anddealing
with Customers
Education
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Presentation Convent Sextons Street Limerick
Certificate received; Intermediate certificate and leaving certificate
Mc Namara’s High School O Connell Avenue Limerick
Subjects; Shorthand, Typing, and Business French
Career History
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July 14- Present Viagogo
Position held: Customer Service Representative
 Providing exceptional customer support via phone and email
 Answering of customer inquiries and providing troubleshooting and problem solving as needed
 Managing customer complaints and difficult cases
 Working with customers to ensure timely and successful completion of all their transactions.
 Participate in the design of the new Customer Service policies and operational processes
 Act as a customer champion inside the organization by providing feedback to other functions
Nov 06 – Oct 13 Monster Cable Int. Ltd., Ennis
Position held: AMD Rep CANADA

2.  Order Management
 Order processing. EDI orders (Electronics orders) from Sony, Sears, Best Buy,Target ,Wal-Mart
and Tanguay Processed manual orders for Companies that were not set up electronically and
also for specials that we had on offer.
 Update Customers on their purchase orders. Status updates Availability and ETA’s
 Reporting for Rep Firm in Canada(The Resource Group) Daily provide daily backorder reports
for Customers
 Expedite shipments , contacting warehouse in both the US and Canada re expedites
 End User Calls ,dealing with complaints re product and warranty issues
 End User emails, Consumers would send emails to the US that need to be responded to. These
were send on a daily basis to the Canadian team to deal with.
 Backlog Management, dealing with Materials dept re dates for materials backlogs.
Apr 05- Sep 06 Enterasys Networks, Shannon
Position held: Customer Service Representative
 Order Processing, Asia Pacific
 Backlog Management( letting Customers know eta of materials )
 Customer Reporting
 Provide Support to Sales and Sales Operations on all issues regarding product supply and order
management.
 Expedite product through supply chain and allocation of these based on Customers demand.
 End of quarter commitments ( work over the weekends in shift rotations to ensure all orders
off system to gain revenue
Feb 00 – March 05
Delta Electronics, Plassey Technological Park, Limerick
Position held: Sales & Logistics Administrator
 Team member for SAP implementation in the Limerick office. This entailed a month’s training
in Scotland
 Master data maintenance. New products to be updated on system
 Maintain weekly forecast/requirement report.
 Place purchase orders with factory.
 Customer enquiries.
 Sales order entry/invoicing. EDI orders from IBM ,and Gateway and Sony
 Repair order entry/invoicing. We had two technicians in the office that repaired power bars
and we sold on at a lower cost to Dell
 Liaise with factory on deliveries and lead-times.
 Update Customers on their purchase orders.
 Expedite shipments with freight forwarders.
 Liaise with hub warehouse personnel on stock receipt/issues. IEC held all of our stock in their
warehouse and had to make sure that all the inventory were in the correct locations and stock
controls were accurate
 Train new personnel.
 General office admin. Ordering supplies for office and keeping the office running smoothly.
1985 – 1999 Guinness Ltd.
Position held: Distribution Clerk/Personal Assistant

3.  Planned and maintained required stock levels in the Limerick Depot.
 Liaised with breweries and sales offices on a daily basis regarding requirements.
 Input customer orders.
 Controlled routes for delivery crews of approx. 10 trucks.
 Scheduled truck maintenance and dealt with insurance issues.
 Organized relief crews for holidays/illness.
 Dealt with customer/public complaints.
 Personal Assistant to the Operations Manager.
 Office Administration.
In September 1998 Guinness keg distribution for the Munster Area was contracted out to Irish Rail. I
worked in Irish Rail on behalf of the Guinness Group for 9 months to ensure the smooth transfer of
work.
Other Skills & Interests
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Systems used: SAP, PeopleSoft, Excel and Word
Languages: English, Irish, Intermediate French
Achievements to Date:
 Smooth hand over of job to Irish Rail from Guinness Group Sales
 Implementation of SAP to the Irish Delta Electronics Office
Hobbies: Swimming, Reading and Travel
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References available on request.