Wilson Punzalan is seeking a client/customer service role utilizing his experience in sales, operations, and finance. He has over 10 years of relevant work experience, including currently serving as a storekeeper for Abu Dhabi Motorsports Management. Prior roles include customer delivery associate, sales admin for a diving center, financial consultant, sales associate for a sports store, and machine operator. Punzalan has a bachelor's degree in industrial education and provides strong English communication and IT skills. He seeks to apply his qualifications and skill set in customer service, sales, and operations.

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WILSON G. PUNZALAN
1001 Bin Knish Bldg. Hamdan Street Abu Dhabi, UAE
+971508158199 02 6399905  wilsonpunzalan19@yahoo.com
Objective
To be able to work in the capacity of a client/customer service representative that deals with sales, operations and
finance at par to my experience and qualification.
Skill Profile
 Good English communications skills demonstrated by ability to work with people of diverse backgrounds
 Knowledge of basic information technology operating systems like Microsoft Word, Excel, PowerPoint and the
Internet
 Ability to communicated with associates and customers
 Experienced custodian of monetary and petty cash allocations and proven discretion and integrity in handling same
 Ability to read, reconcile and write accurate reporting documentations
 Comprehensive understanding of the sales field, i.e. retail, FMCG environment, sports and recreation equipment
 Able to work effectively with a sales team
 Good knowledge of inventory techniques
 Physically fit
Employment
STOREKEEPER (9 Jun 2013 – Present)
ABU DHABI MOTORSPORTS MANAGEMENT, LLC (Yas Marina Circuit, Abu Dhabi UAE)
 The receipt, sorting, stacking rotation, upkeep and issue of store items held within all storage areas across the
ADMM sites.
 The receipt and inspection of all goods in and returns.
 Identifying and utilization of additional storage space throughout the ADMM sites.
 Production of Monthly Reports on stock levels and use, using appropriate system/reporting tool.
 Liaison with all ADMM staff and contractors on issues relating to stores.
 Maintenance of all storage areas in a secure, clean and safe manner.
 Management of personal custody records for In House and Contracted staff.
 Ensuring that all documentation is completed correctly in connection with store requests and that all goods out are
signed for by authorized staff/contractors only.
 Using the PPM plan to predict store requirements for programmed works.
 Liaison with Procurement and Finance Departments on purchase requests and LPO's.
 Liaison with suppliers regarding delivery lead times.
CUSTOMER DELIVERY ASSOCIATE – Part time (27 Oct – 11 Nov 2012)
ABU DHABI MOTORSPORTS MANAGEMENT, LLC (Yas Marina Circuit, Abu Dhabi UAE)
Customer Service
 Meet and greet clients and visitors
 Respond promptly to customer inquiries
 Provide customer with in-depth and comprehensive information regarding their queries, our products, experiences
and activities
 Provide customers with exemplary service in all manners

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 Communicate customer requests to line manager
Product Delivery
 Maintain a full and in-depth knowledge of all products, experiences and retail costs
 Keep abreast of all promotions, advertisement, events and activities within products and ADMM in general
 Assist and partake in delivery of all products under responsibility in a timely, effective and efficient manner
Merchandise
 Maintain awareness of all merchandise and retail prices
 Assist in floor moves, merchandising and display maintenance
 Assist in processing and replenishing merchandise and monitoring floor stock
 Aid customers in locating merchandise
 Assist in completing price changes within the department
 Daily and thorough upkeep of Sales Ledger and cash float
 Responsible for logging all monetary transactions with concerned personnel or departments to ensure transparency
and accuracy
 Participate in monthly inventory and cycle counts
 Receive payment and assist customers using the ENTA system for retail products by cash, credit cards, vouchers, or
automatic debits & issuing of receipts, refunds, credits, or change due to customers
SALES ADMIN (June 2011 – February 2012)
BAIN AL JUSRAIN DIVING CENTER – Abu Dhabi, UAE
 Attending to queries and assisting customers with regards to diving equipment and merchandise
 Handling of petty cash and reconciling receipts and vouchers
 Overseeing the smooth operation of the shop and ensuring tidiness in the work place
 Maintaining diving student records and files
 Preparation of diving schedule lessons in coordination with the Diving Instructors
 Currently taking up practical diving lessons so as to maximize my potential in the company
 Filing documents from start to present
 Receiving calls from clients, attending to their queries
FINANCIAL CONSULTANT (December 2007 – January 2011)
FUNDLINE FINANCE CORPORATION – Tarlac City, Philippines
 Responsible for good client servicing for arrangement of loans and credit reconciliation
 Ensuring client retention and grow existing customer portfolio by building long-term business relationships
 Acquisition of new customer accounts
 Ensuring sales targets are met
SALES ASSOCIATE (October 2006 – November 2007)
PLANET SPORTS - Tarlac City, Philippines
 Ensure that each customer receives outstanding service by providing a friendly environment, which includes
professional greeting and acknowledging every customer
 Maintaining accurate and up-to-date product knowledge and effective selling
 Ensuring awareness of all promotions and advertisements
MACHINE OPERATOR (Nov 2005 - Nov 2006)
INTERNATIONAL WIRING SYSTEM (IWS) - Tarlac City, Philippines
 Installation, testing and quality inspection of machine wirings

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Education
TERTIARY Tarlac State University - Tarlac City, Philippines
June 2001-March 2006
Bachelor of Science in Industrial Education
SECONDARY Our Lady of Ransom Catholic School - Tarlac City, Philippines
1997 - 2001
Personal Information
Born on 19th
December 1984 in Tarlac, Tarlac, Philippines ● Married ● Roman Catholic ● Filipino
Character Reference/s – Furnished upon request