Mark Anthony A. Amongo is applying for the position of Head Waiter. He has over 5 years of experience as a waiter and junior captain waiter at various hotels in Manila, including the Richmonde Hotel, Manila Hotel, and Intercontinental Hotel. His objective is to ensure prompt and courteous customer service by attending to all customer needs and requests, improving order times, and maintaining cleanliness and proper hygiene. He has a background in hospitality and has received awards and commendations for his work.

1. Mark Anthony A. Amongo
60-D Magsaysay St. Tondo Manila
MOBILE NO: 0995-531-0065
RESIDENCE NO: 522-85-65
EMAIL ADD:markanthonyamongo@yahoo.com
My primary objective as a Head Waiter is to ensure prompt and courteous service to thecustomers and make them feel special
and important. I can fulfill this by seeing to it that every customer’s needs and requests are attended. I will conceptualize
strategies and techniques to speed up order time and avoid long queues. I will also introduce practical, yet effective steps in order
taking to avoid mistakes and duplicities. Moreover, I will see to it that thesurrounding is clean and that proper hygiene and
sanitation is observed at all times in compliance to governmental rules and regulations.
PERSONAL BACKGROUND
AGE: 26
SEX: MALE
DATE OF BIRTH: NOVEMBER 17, 1989
CITICENSHIP: FILIPINO
CIVIL STATUS SINGLE
RELIGION: ROMAN CATHOLIC
HEIGHT: 5`9
WEIGHT: 190lbs
LANGUAGES: ENGLISH and FILIPINO
EDUCATIONAL ATTAINMENT
TERTIARY: EULOGIO “AMANG” RODRIGUEZ INSTITUTE OFSCIENCE AND
TECHNOLOGIES
NAGTAHAN SAMPALOC, MANILA
(2006-2010)
SECONDARY: DR. JUAN G. NOLASCO HIGH SCHOOL
TIOCO ST, TONDO MANILA
(2002-2006)
PRIMARY: AMADO V. HERNANDEZ ELEMENTARY SCHOOL
STO. NINO ST. TONDO MANILA
(1996-2002)
AWARDS & ACHIVEMENTS
AWARDS: INTERCONTINENTAL HOTEL
I ECXEL WINNER FOR CASUAL CATEGORY
FOR THE MONTHOF FEBUARY 2015
(Employees of the Month)
COMENDATION: INTERCONTINENTAL HOTEL
ECERCISE BALIKATAN 2015
BALITAN RECOMENDATION
MANILA HOTEL
(WHEN MOST OF THEMETRO MANILA
AREAS WERE FLOODED) 7-8 OF AUGUST 2012
INTERCONTINENTAL HOTEL (MONSOON RAIN AND FLOODING)
September 19, 2013

2. QUALIFICATION
 Motivated Captain Waiter experienced working in a busy restaurant or event.
Organized individual with excellent customer service and attention to detail.
Able to communicate effectively with a range of different peoplein high
pressuresituations.
 Providing excellent customer service to ensure the continued high reputation of
the Hotel.
 Substantial experience in supervising work of all waiters and maintain quality
of working in restaurant
 Sound knowledge of all food and wine available in theHotel
 Profound knowledge of various Microsoft Office programs
 Ability to maintain optimal standard of service at all times
 Familiarity of various health and safety regulations
DUTIES AND RESPONSIBILITIES
 Taking orders and serving guests
 Dealing with customer concerns and complaints in an effective way
 Assisting with training of new staff key skills
 Communicates well with a variety of different peopleat all levels
 Able to work well within a team
 Able to pick up new processes quickly and efficiently
 Evaluated performance of all waiters and prepared reports for management.
 Communicated with guests on regular basis and ensured that they are satisfied.
 Identified all demanding guests and informed Banquet Manager for the same.
 Served all food and beverage as per hotel standards and within therequired time.
 Provided all customers efficient service at all times and cooperated with staff members for same.
 Provided quality training as per the required service standards
SEMINAR ATTENDED
BAR EXPOSURE PROGRAM
T.G.I Fridays Robinsons Place Manila
March 2008
STUDENT LEADERS SUMMIT
Mt. Hermon Prayer Garden, Antipolo City
September 22 – 24, 2006
HOUSEKEEPING PROCEDURE SEMINAR (HYATT
HOTEL)
3001 Roxas Boulevard, Pasay City
December 2006
FRONT OFFICE SEMINAR FOCUS
ON OPERA SYSTEM(HYATT HOTEL)
CCP complex, Roxas Boulevard Pasay City
December 2006
WORKING EXPERIENCE
 RICHMONDE HOTEL ORTIGAS
21 SAN MIGUELAVENUE, ORTIGASCENTER, PASIG CITY
Tel No. (632) 638-77-77 Fax No. (632) 638-85-67
BANQUET SERVICE, RICHMONDE CAFE, ROOMSERVICE, LOBBY CAFÉ
(AUG 2010-AUG 2012)
(WAITER, CASHIER)

3.  MANILA HOTEL
One Rizal Park, 0913, Manila Philippines
Telephone: (632) 527-00-11 Fax: (632) 527-53-48
BANQUET SERVICE, ROOMSERVICE, MABUHAY PALACE RESTAURANT
(DEC 2012- SEPT 2013)
(WAITER)
 INTERCONTINENTAL HOTEL
1 Ayala Avenue | Ayala Center, Makati
FRONT DESK +63-2-7937000
 BANQUET SERVICE,
 MAINTINANCE SET-UP
(FEBUARY 2013 UP TO PRESENT)
(JR. CAPTAIN WAITER)
CHARACTER REFERENCES
MACARIO AMORES
INTERCONTINENTAL HOTEL
BANQUET OPERATION MANAGER
LOCAL NO. (09178605118)
EMERSON MUNOZ
INTERCONTINENTAL HOTEL
BANQUET SUPERVISOR
LOCAL NO. (09051204012)
_______________________________
MARK ANTHONY A. AMONGO
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.