This document discusses communication and provides information about verbal and non-verbal communication. It defines communication as the exchange of information between two or more people, and notes that successful communication requires a sender to compose and transmit a message and a receiver to observe, interpret, and understand the message. The document also discusses the importance of active listening when receiving messages and provides tips for being a good active listener such as concentrating, keeping an open mind, making eye contact, listening for understanding rather than just waiting for a response, asking clarifying questions, controlling emotions, and not interrupting.

1. March 22

2. Beat Mr. Schaeffer at Strimko

3. Communication

4. Communicationcommunicationthe exchange (trading) of information between two or more people

5. Communication is Two-Sided!successful communication of a message requires:a sendercompose (make) the messagetransmit (send) the messagea receiverobserve the messagehear / see / feelinterpret the messagedecode / understand

6. Sending MessagesA good communicator wants their sent messages to be :easily understood, with little confusionVerbal communication (using words)Speaking / WritingSkills increase with vocabulary, and pronunciation (for speaking)Non-verbal communicationGestures / Eye Contact / Body Movements / Facial ExpressionsAKA “Body Language”

7. Any other kinds of communication?

8. Combining Types of Communicationwe can use verbal and non-verbal communication togetherwhen done well, the makes the message clearer and more easy to understandwhen your body’s non-verbal messages do not match your verbal communication, you are sending mixedmessagessometimes we want thisit can often be confusing

9. Some quotes on body language:“When the eyes say one thing, and the tongue says another, a practiced man relies on the language of the first.”“Fie, fie upon her!There's language in her eye, her cheek, her lip,Nay, her foot speaks; Her wanton spirits look out at every joint and motive of her body.”“Deafness has left me acutely aware of both the duplicity that language is capable of and the many expressions the body cannot hide.”

10. Definitionfeedbackwords and motions small actions that let the speaker know you are listening

11. Receiving MessagesThere are also special skills that you can use to help you take IN messagesPassive Listeningwhen a person hears a message, but does not give the effort to understand it’s meaningBAD!Active Listeningfocusing your attention on the message, and the sender of that messageGOOD!

12. How to Be a Good “Active Listener”Concentratetreat the message as the most important thing to you right nowremove other distractions (headphones, for example)Keep an open mindsometimes your opinion will not agree, don’t let this make you stop listeningConnect with the speakerEye ContactBody pointed at the speaker

13. How to Be a Good “Active Listener”Listen with reasonunderstand there is a reason someone is sending you a message, try to find that reasonlistening “to get to the end” is not a good habitInterpret the messageask questions at the right timeuse feedback to be sure your idea of the message is correct

14. How to Be a Good “Active Listener”Do not interruptfeedback is good, but wait for the right timestopping the message in the middle of it will confuse the speaker, and the message may get confusedBe positivebe interested!if you can’t, then ACT interested!if you are distracted, the speaker will be, too

15. How to Be a Good “Active Listener”Control Your Emotionsif you hear something that affects you emotionallystay calmcontinue listeningwait for the right timeexpress you own opinions when both people are ready for itEmotions can make a clear mind become cloudydon’t ignore themDO control them