This document provides tips for becoming a better listener and the characteristics of assertive communication. To be a better listener, one should not interrupt, jump to conclusions, or judge the speaker, but instead take notes and ask questions. The key characteristics of assertive communication include making eye contact to show interest and sincerity, having congruent body posture and language to improve the message, speaking with a level and modulated voice that is convincing but not intimidating, and using appropriate gestures to add emphasis.

11. Tips for becoming a better listenser
1.Do not interrupt.
2.Do not jump to conclusions.
3.Do not judge the speaker.
4.Take notes to hold request.
5.Ask questions.
Characteristics of assertive communication
1.Eye contact:demonstrates intrest,shows sincerity.
2.Body posture:congruent body language will improve the significance of the
message.
Voice:a level,well modulated tone is more convincing and acceptable,and is
not intimidating.
3.gestures:appropriate gestures help to add emphasis

12. Thank you